BrowserStack Reviews & Product Details

The tool is easy to use and there is a lot of mobile devices to select from and some of them are provided early, and that you have access to a lot of extra tools like screen recording with the base plans. We also like the fact that we can install apps from different sources. Review collected by and hosted on G2.com.

Billing is very frustrating with BrowserStack. We have lost access almost yearly and needed to get in touch with an account manager because of the issues in creating a PO for us to expense. Added to that you can only change your user count annually if your on an annual plan and our count fluctuates, it would be nice if BrowserStack offered a more flexible plan.

On the technical side the Android logs are robust, but the iOS logs can be flaky and either take a while to launch after the app is running or don't launch at all. Tablets are only on a few manufacturers it would be nice to have more tablets. Review collected by and hosted on G2.com.

real-device cloud, seamless integrations, and reliability at scale, which significantly reduce the effort required to ensure cross-browser and cross-device coverage. Review collected by and hosted on G2.com.

BrowserStack offers strong value thanks to its intuitive UI, reliable real‑device performance, and deep integrations with tools like Selenium, Cypress, Playwright, and CI/CD pipelines. Together, these make cross‑browser and mobile testing faster and more dependable. It also streamlines day‑to‑day workflows by removing the need for device management, accelerating debugging with logs, screenshots, and videos, and adding intelligent insights that help pinpoint test failures. Although the pricing is premium, the ROI feels clear through time savings, scalability, and greater confidence in releases. Solid documentation and responsive support further smooth out onboarding and make ongoing use straightforward. It also uses AI to analyse the builds and failures to give the users insights Review collected by and hosted on G2.com.

I like how BrowserStack allows me to have two devices in one window, which means I don't have to shut down one device to boot another. This is especially helpful for testing applications using both Android and iOS environments together. The ability to re-route traffic from virtualized instances to my local network is great because the traffic generated through apps can be routed to a proxy. This helps in intercepting traffic and understanding what goes through the network. I also appreciate the API access. Additionally, the initial setup was very easy, just 3-clicks away. Review collected by and hosted on G2.com.

Having rooted devices in the environment would definitely help me stick around with BrowserStack. Having access to devices for dynamic instrumentation and reading data within memory. Review collected by and hosted on G2.com.

I really like the cloud devices on BrowserStack; they perform as expected with little difference from real devices. It feels like having a phone that's not in your pocket. The ability to track test execution in real-time with app automate is a huge plus. It takes away the stress from physical devices when running tests, allowing us to monitor executions anytime. Integrating with CI/CD pipelines and GitHub actions makes it seamless for app automation, boosting our efficiency in automation case execution. Review collected by and hosted on G2.com.

In recent times, we've had to automate some social media app features that require uploading images from a gallery. The cloud devices don't have a gallery feature, and if there were a way to add images to the gallery, our utilization of BrowserStack would be 100%. Also, the initial integration was a bit hard, and we had multiple discussions with the team to get it done. Review collected by and hosted on G2.com.

For me, as a developer, the main benefit is being able to perform cross-browser and cross-device testing. Our systems depend heavily on the customer experience, so getting valuable insights into what could break before we ship to production is essential. Rather than manually sourcing all of these devices ourselves, we can simply jump into the platform and easily access them when we need to test. It's really easy to integrate browserstack into our current toolset, it's performant enough, the system is easy to understand and the pricing doesn't bite. All in all - nice tool Review collected by and hosted on G2.com.

There’s still some loss of flexibility compared to owning the devices yourself. Also, the limit on parallel sessions may hit a ceiling at some point if we don’t opt for a more expensive plan. Review collected by and hosted on G2.com.

I use BrowserStack for mobile manual and automation testing, web automation, and manual tests as well as a test management tool. I like the various availability of different devices, which is really helpful for my testing needs. The App Live and Web Live features provide various mobiles and operating systems, which are great for my testing requirements. It also helps me keep the automation reports and tasks in pace. Shifting to BrowserStack has helped us be more organized and test case driven, and we're able to display testing coverage to clients more effectively. Review collected by and hosted on G2.com.

The testcase creation and test run management can be improved. The creation of reports needs to be improved. Also, the test cases should be updated when an automation test run is also updated. A field for adding the test data could be helpful along with steps and results. There is some minor issue during testcase creation from Jira, where the selecting of folder is not persisting. The reports generated sometimes do not cover the automation index. Also, the dark theme needs to be introduced. In addition, multiple TC ID tagging has to be provided. The JIRA integration has some issues while logging defects from the automation report. Review collected by and hosted on G2.com.

I love BrowserStack for its ability to test multiple browsers for web applications. The feature that allows me to spin up every browser I could ever need is fantastic, especially when it connects to my local development environment so I don't have to publish the app to the web every time I need to test it. On MacOS, it's hard to install an older version of Safari, but with BrowserStack, I can easily test browsers on Windows using a virtual machine; it's easier and quicker. Being able to test different browser versions that can't be installed on my current machine, like historic Safari, is incredibly useful. Review collected by and hosted on G2.com.

The time to load a browser and the sometimes browsers can be a little bit slow or laggy. Review collected by and hosted on G2.com.

mainly use BrowserStack for writing and executing test cases, both functional and non functional. It helps me check whether the application is working properly across different browsers and devices.

I also use it to validate features, UI behavior and performance related scenarios. It is quite helpful when I need to ensure everything is working fine before deployment. Also I think there customer support is also very active. And easy to implementation such as you can easily upload the csv and it will convert it to test cases so basically Integration is easy. And I wanna increase the frequency to use it more often to write my test cases. Review collected by and hosted on G2.com.

the navigation sometimes feels confusing and all things look a bit congested, so it takes time to find the right options.

Because of that, using it is not always very smooth and can feel a little overwhelming at first. Review collected by and hosted on G2.com.

Access to more than 20000+ mobile devices for mobile app testing is one of the best feature I like Review collected by and hosted on G2.com.

Web view for test cases on single click sometimes make overwelming to work with test case especially if we have considerate amount of tests to manage. Had export issues where we dont have option to export specific fields like in TestRail. This seems important especially for reporting, since when we export all the test cases of a project (~10K+) we get a large file 25MB+ including all fields (ID, Scenarios, Steps etc) and it takes time to be downloaded from Browserstack.

In TestRail we had this option to select specific fields but it seems that this is not supported from Browserstack UI but only from API - if this is possible to be added later in UI Review collected by and hosted on G2.com.

1. Wide Range of Devices available for every category like Android, IOS & Windows Platform which makes it a very helpful tool to perform cross-browser, UI & Functional Testing.

2. Along with a good range of devices it also provides users an option to test on a particular version of OS for available devices which makes it very helpful to find version-specific bugs for cross-browser testing.

3. One of best feature I like the most is the change location feature: This feature makes geolocation testing much easier & helps to find our edge case bugs which are bound to happen in specific countries.

4. Additionally features like Dev tools make debugging much easier when we are working to debug something, especially on mobile devices.

5. Features like throttle speed & Able to customize resolution for desktops are also very helpful while performing UI testing & cross-browser testing.

6. It's a boon for MAC Book users since we can easily test our task on the Internet Explorer browser using BrowserStack. Review collected by and hosted on G2.com.

1. Sometimes it's very slow: When we load a mobile device due to some issue it gets stuck at the booting screen & we need to refresh the page to get it working. (Please note: it happens only sometimes and it's not a frequent issue).

2. More Models of different brands of Android Devices need to be added - Currently there are limited models of Android devices available which leads to the limited scope of testing for Android devices. Review collected by and hosted on G2.com.