Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Great System but could be better"
3/5
What do you like best about Brosix?

It is secure and allows us to communicate in multiple formats (IM, video chat, phone call, screen share etc..) We asked them to make a feature where you can mute certain chat room/groups but still view the messages and they added it! Like being able to send out Broadcasts as well. Can customize how you are alerted when you have a message waiting for you.

We like that we can view each members use. We actually found staff members misuing company equipment and time due to messages that were stored for the admin. Review collected by and hosted on G2.com.

What do you dislike about Brosix?

Every computer work station experiences this at random times where we need to use a special link to remove brosix and redownload because it's freezing, not signing in or has strange little bugs.

-We used another program where you can mute a room unless someone "Tags" you in a message by using @[name]. That is a much missed feature that we requested and does not seem to have any signs of being added.

-I know this sounds silly but we would love more emojis/GIFs. We used another program that allowed this and it was a great way to connect and show personality with our remote team. It also helps when tone can easily be missed in messages but you don't have time for a call.

The software is pretty outdated looking and every time something is not working they make you go back to a previous version with little to no explanation that is even MORE old school. I'm currently using a version that I feel like I went back in time. Review collected by and hosted on G2.com.

Response from Nikola Baldikov of Brosix

The Brosix Team would like to thank you very much for your detailed feedback!

We are extremely happy to hear that you have appreciated and put to use a feature we have added after being requested! Knowing that you have benefited from the tool’s flexibility is what motivates us to improve daily and ensure best possible customer satisfaction.

We have taken into consideration your suggestions. Our team will make sure to keep you informed about next updates.

Have a wonderful day!

Best regards,

The Brosix Team

Josh M.
JM
Josh M.
Information Technology Specialist
Mid-Market (51-1000 emp.)
"brosix does it all"
5/5
What do you like best about Brosix?

The real time chat, file transfer, and screen sharing with all folks all over the world. Review collected by and hosted on G2.com.

What do you dislike about Brosix?

The syncing of chats could be better as the iOS app I use does not always sync and I need to relogin a few times to make it happen. Review collected by and hosted on G2.com.

Response from Nikola Baldikov of Brosix

Dear Josh,

Thank you very much for your feedback!

Our team appreciates your kind words, knowing that you rely on Brosix for your secure work communication with colleagues all over the world.

Please always feel free to contact us with any questions and suggestions.

Have a wonderful day!

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Best Instant IM around"
5/5
What do you like best about Brosix?

The price, the HIPAA compliance and secured encrypted chat. I also love that we can send files in real time. Review collected by and hosted on G2.com.

What do you dislike about Brosix?

The only thing I do not like is the customer support. Their response time is inadequate and only respond via e-mail and there is no telephone # to call them. Review collected by and hosted on G2.com.

Response from Nikola Baldikov of Brosix

Thank you very much for your detailed feedback!

It is really important for us to hear that you would recommend Brosix. Our team is happy to know that Brosix helps you with your secure internal communication, operating in the healthcare industry.

We work daily to improve our customer service and do our best to respond in a maximum of 72 hours. However, sometimes the response might depend on the complexity of the problem. You can reach our support team on +1 (302) 261-5234, via email at support@brosix.com, or by texting on the Live Chat on www.brosix.com.

Warm regards,

The Brosix Team

AH
Amanda H.
Accounting
Mid-Market (51-1000 emp.)
"Wonderful accounting system"
4/5
What do you like best about Brosix?

I love that you can easily message someone, who is also using Brosix. My company can easily message clients or whoever they need to. The download/application t o our device, is quick and never slow. Review collected by and hosted on G2.com.

What do you dislike about Brosix?

Sometimes it can be slow messaging, but otherwise, it is amazing, Review collected by and hosted on G2.com.

Response from Nikola Baldikov of Brosix

Dear Amanda,

Thank you very much for your kind words!

Positive feedback is what motivates our team to work hard every day. We are excited to hear that Brosix helps you with your daily work communication.

Have a wonderful day!

BB
Brent B.
Director of Operations
Small-Business (50 or fewer emp.)
"Simple but effective"
4/5
What do you like best about Brosix?

Very user-friendly but loaded with tools Review collected by and hosted on G2.com.

What do you dislike about Brosix?

Frequent updates and connectivity issues Review collected by and hosted on G2.com.

Response from Nikola Baldikov of Brosix

Dear Brent,

Thank you very much for being a client of ours. We genuinely appreciate your feedback, as customer satisfaction is our top priority.

We understand that updates might be a bit interrupting, but every day we try to make Brosix better and more flexible than yesterday.

Our team is extremely happy to know that the tool we work on daily, helps you improve your internal business communication and collaboration.

Warm regards,

The Brosix Team

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Cheap and effective "
4/5
What do you like best about Brosix?

It’s cheap and very user intuitive. Lots of tools for the price. Review collected by and hosted on G2.com.

What do you dislike about Brosix?

It’s not the most stable program. Tends to force log outs randomly. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Brosix is cost effective and relatively flexible."
3/5
What do you like best about Brosix?

It's very affordable! We pay about $3/user/month, and for what it offers that's hard to beat, short of running your own XMPP server or something. It does offer pretty good cross-platform support, and the product support staff is well-intentioned. It's also oddly endearing. Our office lovingly uses the verb "Bro" to mean use Brosix. There are funny (quirky - check out "milk") themes too. Review collected by and hosted on G2.com.

What do you dislike about Brosix?

It's not the most modern interface, it can be buggy at times, and there are limitations - like history is specific to device, not login. So if you signed in on your laptop, had some chats, and later want to retrieve those from your desktop, it's not an option. It's also not as beautiful as other options like Slack. You can't paste pre-formatted code, etc. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Brosix"
5/5
What do you like best about Brosix?

Easy to connect with other countries. Very easy to upload files too. Review collected by and hosted on G2.com.

What do you dislike about Brosix?

Can only be signed in on computer or Mobile phone at same time. Review collected by and hosted on G2.com.

CB
Chris B.
Small-Business (50 or fewer emp.)
"A Great Way to Improve Productivity"
5/5
What do you like best about Brosix?

The thing I like best is the wide range of features. Even though we don't use every one every day, they all come in handy at some point in time. Review collected by and hosted on G2.com.

What do you dislike about Brosix?

Overall, the entire Brosix experience is solid. Everything is where it should be, making it easy for all team members to use. My only complaint would be there are so many features it's hard to decide how to best communicate. Review collected by and hosted on G2.com.