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BroadWorks

4.3
(5)

BroadWorks is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. BroadWorks enables carriers to offer a differentiated set of communication services that range from media-oriented services such as Voice Messaging, Conferencing, and Auto Attendant, to personal calling functions such as Selective Call Forwarding, Simultaneous Ringing, and dial-by-name.

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BroadWorks Reviews

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Showing 5 Broadworks reviews
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Broadworks review by Jei K.
Jei K.
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"Boardsoft's Communicator software- Sturdy but much to be desired"

What do you like best?

Looks somewhere similar to a desk phone. Fairly straight forward to use. Can copy and paste contact numbers into dialer and with full funcitionality like a desk phone (forward call, leave voicemails, etc). Communicator also has a chat function as well, however I am unsure how it is used. Chat function not that intuitive.

What do you dislike?

Cannot find the call log for outgoing calls. The system from a UI perspective could be better. The software is not very intuitive and requires clicking through many tabs to find and/or understand the functionality you're looking for.

Recommendations to others considering the product

If you're looking for a simple computer based phone.

What business problems are you solving with the product? What benefits have you realized?

Have a remote phone to used on a laptop so calls may be taken anywhere without a physical phone present. Able to take calls anywhere as long as there is internet access. Good for remote employees or employees who travel frequently along with companies who look to get red of desk phones.

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Broadworks review by Veronica N.
Veronica N.
Validated Reviewer
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"Real intelligence for your telephone "

What do you like best?

BroadWorks is a very well designed product full of beautiful features that simply fantastically well the way you communicate with people inside and outside your company.

One of my favorites is the Anywhere feature that virtually allows you to take your office number to any place using any telephone or computer; in my opinion this is what real mobility looks like. In addition to this, I really love all call forwarding functions and the blind transfer, I think these features help your customers to get a better experience whenever they call you.

What do you dislike?

BroadWorks probably has hundreds of features I didn’t know and some of them seems to be the same with just a little twist of something else. When you see the “Fast guide” with all these beautiful features you could feel overwhelmed and with the everyday projects is hard to memorize how BroadWorks works.

Additionally, I think is a product that is hard to deploy as some employees are working so hard and they don’t have time to pay attention on this product or how it could improve their communication.

What business problems are you solving with the product? What benefits have you realized?

The main benefit is to provide a better experience to your customers so they can enjoy communicate with you and reaching out anytime even when you are outside the office, they don’t need to call your office, then your cellphone or Whatever they just dial your number and BroadWorks features simplify the rules to reach your cellphone, personal assistant, computer etc. at the end you get full communication and happy customers.

What VoIP solution do you use?

Thanks for letting us know!
Broadworks review by Consultant
Consultant
Validated Reviewer
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"A complete solution for enterprise or carrier comunications"

What do you like best?

Broadworks offers an incredible battery of communication solutions for businesses and operators. From Centrex solutions in the cloud, unified communications, trunking of IP PBXs and a long list of services.

The Broadsoft platform is fully scalable allowing to grow according to the needs of the company or operator.

It also offers advanced services such as Virtual Operator, Call Centers, Jumping Groups as well as integration with the most important vendors of IP telephony.

What do you dislike?

The environment is, initially, complex to understand and manage.

The power it offers is a double-edged sword, since any change has to be made with great care for the effects that can bring to users.

Likewise, the learning curve is slow at first, but once the basics are mastered it is easy to increase the knowledge of the platform.

Recommendations to others considering the product

- Scalable

- Centrex IP solution based on the cloud

- Highly configurable

- Huge variety of services for the end user

- Compatible with most IP-Phones vendors

What business problems are you solving with the product? What benefits have you realized?

Currently, the Broadworks platform is widely used by a large number of telecommunication operators and carriers to offer their services in the cloud and unified communications.

The main benefit is that the deployment of new clients and solutions is quite fast and effective.

Broadworks review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Review Source
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"Broadsofts Solutions"

What do you like best?

The products and features are generally very flexible, allowing us to solve for many different situations and requirements from our client base.

What do you dislike?

Some of the features could use expanding, and more user-friendly updates.

What business problems are you solving with the product? What benefits have you realized?

We are providing solutions for companies who want an updated phone system without a large cap-ex investment. They also want flexibility (both in features and ability to service users across multiple locations) and unified communications across their company.

Broadworks review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source
content

"Easy to use at first, but could be easier"

What do you like best?

Pretty straightforward and easy to learn.

What do you dislike?

Can be difficult to navigate. Going to device pofile always kicks you out of user profile.

What business problems are you solving with the product? What benefits have you realized?

VOIP phone user creation and troubleshooting.

Kate from G2

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* We monitor all BroadWorks reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
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