Sarah Z.
SZ
Sarah Z.
Co-founder
Entertainment
Small-Business (50 or fewer emp.)
"Great service, helps with review"
4.5/5
What do you like best about Broadly?

Easy to use. Boost our review. Help us gather a lot more customer feedback so we can improve our service accordingly. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

It's a little bit pricey, especially for multiple locations (we're a small business).

I wish it can be integrated to our booking system to automatically send out follow up emails.

With we can add a short survey. Review collected by and hosted on G2.com.

SA
Scott A.
Small-Business (50 or fewer emp.)
"Great way to help your business"
5/5
What do you like best about Broadly?

I love the ease of entering customers information. The ability to search in the app to see if the customer is already entered is a great addition to the system. The customization of the thank you note is also a nice addition. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Everything I didn't like has been fixed. Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Great Customer Service"
5/5
What do you like best about Broadly?

I love that they follow up with me to see if I need anything or how they can help. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

There is nothing that I don't like about Broadly Review collected by and hosted on G2.com.

KH
Keith H.
Small-Business (50 or fewer emp.)
"Great Review Venue"
5/5
What do you like best about Broadly?

How simple to enter customer's information for a review request. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

There is really not much to dislike. I guess I wish it was a bit cheaper. Review collected by and hosted on G2.com.

JH
Josh H.
Small-Business (50 or fewer emp.)
"Great experience so far "
4.5/5
What do you like best about Broadly?

It is effective and easy. Streamlined the process for obtaining feedback. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Not sure but I am being required to type at least 40 characters. No downside. Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Good for small business, not larger businesses"
3/5
What do you like best about Broadly?

It does what it says it does: generates a high volume of positive reviews Review collected by and hosted on G2.com.

What do you dislike about Broadly?

1. No API to pass data back into our company’s in-house built CRM

2. Not a flexible product whatsoever. Of everything we wanted in a product, it hardly satisfies half of the list

3. The dashboard is pretty useless for our big business, especially considering we have multiple employees servicing a single customer. So we still have to do manual data crunching.

4. As of a month ago, Broadly prompts UNHAPPY customers with the option to post a review online. They said it has to do with Google compliance. Review collected by and hosted on G2.com.

JB
Jennifer B.
Small-Business (50 or fewer emp.)
"It's a great way to gather reviews from multiple sources"
5/5
What do you like best about Broadly?

Broadly is a great way to manage your reviews from all the different sites in one place. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I can't manually resend review emails that have not been responded to. Review collected by and hosted on G2.com.

KB
Kennedy B.
Owner
Consumer Services
Small-Business (50 or fewer emp.)
"I have gotten consistent reviews"
4.5/5
What do you like best about Broadly?

The fact that it does not add extra work to my plate Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Not much. I know reviews are important. Not so sure I like the chat feature Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Great customer support, Helped in get more reviews from client, Helping in increase sale. "
4/5
What do you like best about Broadly?

Simplicity and customer service , reaching to client easy Review collected by and hosted on G2.com.

What do you dislike about Broadly?

some steps in the process can be improved , I would like to see more options for people to add reviews (limited to 3-4 only at this time)

but I am sure with you great customer support I will be able to get the max benefits from Broadly. Review collected by and hosted on G2.com.

Wesley T.
WT
Wesley T.
Business Owner
Consumer Services
Small-Business (50 or fewer emp.)
"Broadly won't let you down! Best decision I've made using their services! "
5/5
What do you like best about Broadly?

Easy to use app and how much easier it is to get reviews Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I dislike not being able to resend an email to same customer Review collected by and hosted on G2.com.