We have really benefitted from the online chat feature that Broadly offers. Our customers use this regularly to communicate with us and it has helped to streamline the process. Review collected by and hosted on G2.com.

The only thing that I can put here is that I don’t fully know what to do with the information provided when a customer recommends us but doesn’t leave a review. It’s good to know though. Review collected by and hosted on G2.com.

The bottom line we are able to receive not only positive feedback but also receive negative feedback that allows us to address the issue before we lose a customer. The number one response when fielding new calls is I saw your reviews on Google. This is really a great starter because we are not the lowest price oil company. Customers seem to want us because of the positive online reviews. Review collected by and hosted on G2.com.

Nothing really anything. Its easy to use. Feedback is immediate. I have had some opportunities to respond to negative reviews and turn them around. Great Job Review collected by and hosted on G2.com.

They are always quick to help. There was one time the system went down for a little bit, but I called and they got everything taken care of right away. Review collected by and hosted on G2.com.

There was one time where their system went down and effected us for 30 minutes, but thats it. Review collected by and hosted on G2.com.

Broadly helps to validate and reinforce our branding. We are all about the "Pinx Experience and this service allows our clients the opportunity to voice their approval or dissatisfaction with us IMMEDIATELY after our services have been rendered. This tool is priceless in the way we go to market. Review collected by and hosted on G2.com.

Absolutely nothing yet. Nothing at this time. Review collected by and hosted on G2.com.

We have increased our Google reviews from 5 to 33 in about 3 months. The leads from the web site widget are great. Customers like using it. Review collected by and hosted on G2.com.

Nothing to dislike the product works great Review collected by and hosted on G2.com.

Customer service is great. When I have questions they are promptly answered. Availability to help is always there when asked. Review collected by and hosted on G2.com.

We have a website with them and would like the review from customers to be on the website and link/tab to work for them to use. Review collected by and hosted on G2.com.

They provide a simple, easy service to get more good reviews for our business. As a small business, reviews do a lot to get us more business! Review collected by and hosted on G2.com.

We had some problems with our website recently. It took some time for Broadly to get back to me and it was pretty stressful as it was impacting us posting ads, but they did figure out the problem and our website is back up and running! Review collected by and hosted on G2.com.

I like that Broadly is integrated with our software and somewhat automates the process for review requests from our customers. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. I like that Broadly is integrated with our software and somewhat automates the process for review requests from our customers. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. I like that Broadly is integrated with our software and somewhat automates the process for review requests from our customers. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management.

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We've been using Broadly for a few months, switching from Customer Lobby. There hasn't been enough time that has went by for us to know if we dislike anything yet. So far we've been extremely pleased with the product and service. Our account rep always gets back to me quickly, performs monthly checkins and so on. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. I like that Broadly is integrated with our software and somewhat automates the process for review requests from our customers. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. I like that Broadly is integrated with our software and somewhat automates the process for review requests from our customers. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management.

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I like how our patients are responding back. I really enjoy looking at the reviews ! I wouldnt change it. Review collected by and hosted on G2.com.

Nothing I am happy with all they do !!! Review collected by and hosted on G2.com.

It's very intuitive, clients love it and the customer service is great Review collected by and hosted on G2.com.

Need to work more on the back end web set up for the chat function Review collected by and hosted on G2.com.