CA PPM (formerly known as CA Clarity) excels in helping businesses manage both the trees and the forests of their work. This facilitates both top-down and bottoms-up planning. Project Management, Resource Management, and Financial Management functionality lets project managers manage the details. Portfolio Management lets leaders understand priorities and make trade-off decisions. Having worked with PPM solutions for over 15 years, I have yet to see a better overall offering that tackles both ends of the problem.

The Saas offering is especially enticing because of the low overhead associated with maintenance and updates. Review collected by and hosted on G2.com.

Like any disciplined approach, if you want good data out, you must put good data in. The requires rigor on the part of the organization to be willing to surface ALL the work and then to feed the data associated with that work into the system. There are simple ways to do this, but managers need to ensure that the right data is coming in so that the roll-ups are accurate. Some organizations aren't willing to pay that price and probably shouldn't be investing in PPM anyway. Review collected by and hosted on G2.com.

The first iteration we rolled out in 2008 was horrendous. You couldn't move your mouse without a popup. It was like being trapped in one of those never ending spam websites. We put it up with it for a year and hated it. Then CA actually listened and made a few changes and suddenly the SD was actually really helpful. I found myself telling people to please open me a ticket (which i don't do for the current software we use (new firm) Footprints.

So i like that CA listened and made changes

Minimal use of popups and easy navigation

System was fast even though we did not throw the best hardware at it

MAJOR FEATURE: you can expand the ticket and see the majority of its contents without clicking into it. Most tickets are 2-3 sentences so this saved a ton of time. Review collected by and hosted on G2.com.

Color scheme wasn't great and occasionally hard to read though you could mostly get by since it could be resized.

After the upgrade I really didn't have a ton of problems with Service desk, it was useful. Review collected by and hosted on G2.com.

The possibilities of making the Service Desk look and feel however you want seem endless. The product really did everything I needed it to do, sometimes even more. Review collected by and hosted on G2.com.

The Knowledge Base feature is quite inefficient via searching for keywords and the like. The fact that it could only be ran effectively in Internet Explorer (at least in the environment I used it in) was a major pit fall. constant pop-ups of different windows when it was not necessary in the world of tabbed web surfing.

At times, there were just too many options making it very difficult to know what one was searching for in order to perform a specific desired function. Review collected by and hosted on G2.com.

Usability of the system, it's very intuitive and user friendly. Review collected by and hosted on G2.com.

No major dislikes of the PPM system. Simple system that works well for its intended use. Review collected by and hosted on G2.com.

Easy to track all types of tickets. Incidents, requests and change orders all have their place. Decently customizable, but takes some getting used to. Review collected by and hosted on G2.com.

Not always the most stable of ticketing systems. My main gripe was not neccessariy with the ticketing system as much as it was with the company who didn't have much resources for the admin to fully utilize the tool and help overall company productiviy. Review collected by and hosted on G2.com.

The suite offered common ITIL language so that teams are able to communicate more effectively and have a consistent way to measure success. Review collected by and hosted on G2.com.

The system required proprietary code language at the time when I was working on the product suite. It was not hard to pick up, but was not a common language. Review collected by and hosted on G2.com.

It's the best allocation tool that I have used, it makes it very easy for me to track time spent on all the projects I participate in, and bill accordingly. Before using clarity, we used to manually have to enter what allocations we had for the projects we took part in. After clarity, allocating and billing our project time takes 10 minutes and we do it once a week. Review collected by and hosted on G2.com.

Before Clarity was upgraded in our system, it was a bit clunky and confusing. After the upgrade, Clarity is easier than ever and all the tasks I can bill to in my PPM are easy to find and even easier to allocate. Review collected by and hosted on G2.com.

By using Workbench, we have a true resource effort capacity planning capability. Review collected by and hosted on G2.com.

Allocate from Estimates only works once. Review collected by and hosted on G2.com.

Its work flow and is easy to use. It has a logical flow and it is not hard to navigate. Review collected by and hosted on G2.com.

I haven't come across any deal breakers. Review collected by and hosted on G2.com.

The alerts were great and I liked how easy it was. Review collected by and hosted on G2.com.

The lack of training on the product. I would like to have more. Review collected by and hosted on G2.com.