DD

Davor D.

Lead ITSM Consultant

Information Technology and Services

Mid-Market (51-1000 emp.)

5/17/2017

"CA Service Management"

5/5

What do you like best about Clarity?

Stability & ability for customization. Speed of performance is outstanding, i.e. I have CMDB with more than 3 million items, and when I am searching I need less than second. Review collected by and hosted on G2.com.

What do you dislike about Clarity?

Design of user and analyst interface (Only for main application, USS and xFlow analyst are very good) Review collected by and hosted on G2.com.

AE

Verified User in Entertainment

Enterprise (> 1000 emp.)

12/26/2017

"CA PPM - Rolled out to the enterprise"

4/5

What do you like best about Clarity?

It's very user friendly and easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Clarity?

There are not enough custom reports included. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

9/29/2017

"CA PPM Review"

4.5/5

What do you like best about Clarity?

Best option for Project Portfolio Management Review collected by and hosted on G2.com.

What do you dislike about Clarity?

Nothing specific. It is working in almost all scenarios Review collected by and hosted on G2.com.

PD

Pierluigi D.

Operation Manager

Mid-Market (51-1000 emp.)

5/26/2017

"Great product"

5/5

What do you like best about Clarity?

CA PPM can be configured flexibly,

can manage the enterprise portfolio,

integration is easy Review collected by and hosted on G2.com.

What do you dislike about Clarity?

Interface is old style and user driven customization is not fully supported by CA Review collected by and hosted on G2.com.

SQ

Shayne Q.

Global Manager, CA Solutions

Information Technology and Services

Enterprise (> 1000 emp.)

5/9/2017

Business partner of the seller or seller's competitor, not included in G2 scores.

"CA Service Management - a good choice for an enterprise ITSM tool"

4/5

What do you like best about Clarity?

The system is scalable to very large environments and is very reliable. Review collected by and hosted on G2.com.

What do you dislike about Clarity?

The underlying architecture is a legacy system. Many of the newer components are actually integrations under the covers. For example the Service Catalog is really a separate system integrated to the core ticketing system. Review collected by and hosted on G2.com.

Recommendations to others considering Clarity:

It is a good enterprise class ITSM tool. However, do not underestimate the level of IT effort to implement, care and feed for it. Review collected by and hosted on G2.com.

What problems is Clarity solving and how is that benefiting you?

We are using it as the underlying toolset to support ITSM for our outsourced ITSM customers. Review collected by and hosted on G2.com.

SA

Siddhu, A.

Director of Applications and Business Intelligence

Government Administration

Enterprise (> 1000 emp.)

5/18/2017

"Good product, feature rich. Very stable. User experience was dated but is being ravamped now."

3.5/5

What do you like best about Clarity?

Stability. Features/functionality. Ability to tailor it to your environment. Review collected by and hosted on G2.com.

What do you dislike about Clarity?

UI and user experience is archaic. Not easy to tailor it for individual needs. Review collected by and hosted on G2.com.

What problems is Clarity solving and how is that benefiting you?

We use CA Service Management not only in the IT area but also in the business side. We use it there for lobby flow management and workflow. We have integrated it with our workforce management solution. It has helped streamline client flow in our offices, provided tracking for client contacts and management oversight. Review collected by and hosted on G2.com.

SD

Shovan D.

Director

Information Technology and Services

Small-Business (50 or fewer emp.)

5/10/2017

"CA SM is Stalwart Product from CA Tech."

4.5/5

What do you like best about Clarity?

Versatile, Robust, Well Engineered, Highly Configurable with Strong SOA Stack Review collected by and hosted on G2.com.

What do you dislike about Clarity?

Missing Cloud Touch, Underutilized, gets sold as combination of different products instead of single Package Review collected by and hosted on G2.com.

Recommendations to others considering Clarity:

I recommend this for better experience with well defined Solution Requirements Review collected by and hosted on G2.com.

What problems is Clarity solving and how is that benefiting you?

CA Service Management makes complex IT Service Management Environment Transparent, Structured and Process Driven. It sets the foundation for IT Governance and Continuity Management. It binds all stakeholders under single platform and facilitate end users with proactive and reactive measures. Review collected by and hosted on G2.com.

AI

Verified User in Insurance

Enterprise (> 1000 emp.)

5/16/2017

"OK, since it's here"

2.5/5

What do you like best about Clarity?

Non-code based customization options to be able to expand the tool as we see additional opportunities Review collected by and hosted on G2.com.

What do you dislike about Clarity?

Clunky, out of date, other tools are faster and better managed with newer agile features and faster development with faster implementation of new features. Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Enterprise (> 1000 emp.)

6/15/2017

"Complete, but not friendly"

3/5

What do you like best about Clarity?

CA Service Management has mapped all the ITIL Process. Review collected by and hosted on G2.com.

What do you dislike about Clarity?

His GUI is not friendly, the try to put all the functions on one page. It has limited functionalities for the mobile interface. Review collected by and hosted on G2.com.

HM

Haris M.

Assistant Manager

Telecommunications

Enterprise (> 1000 emp.)

5/16/2017

"Its an absolute solution for Project Portfolio"

4.5/5

What do you like best about Clarity?

Time sheet Module, Project Portfolio & AOP tracking Review collected by and hosted on G2.com.

What do you dislike about Clarity?

User interface should be bit more upto date Review collected by and hosted on G2.com.