I like how big the software package is, I enjoy the fact that there is a lot of options. The support has gotten a lot better and have really been more than available for issues that I have. I feel like CA has pivoted to the service management area more, it felt like for the past few years the application was just ignored. Review collected by and hosted on G2.com.

I dislike the layout sometimes, it looks dated and tired. and the fact the system really doesn't have a mobile platform is annoying. There is a mobile app that is nice and we do use it. I just don't like the fact that it's not scaling. I also think the search feature is a little cumbersome and difficult for users to understand. Review collected by and hosted on G2.com.

I like that there is a one-stop dashboard. Having everything in one place is great. Review collected by and hosted on G2.com.

The layout itself is kind of cumbersome and not really aesthetically pleasing. It's a bit dated looking. Review collected by and hosted on G2.com.

Clarity is good for putting all information in the same place so anyone in the company can access. Review collected by and hosted on G2.com.

It’s not the best tool for budgeting and controlling the schedule. Review collected by and hosted on G2.com.

CA PPM is cross functional. It can be used in a myriad of industries Review collected by and hosted on G2.com.

CA PPM struggles with the fact that it is so huge. It can be difficult for organizations implement without much training. Review collected by and hosted on G2.com.

Being on the cloud helps being able to store lots of large documents Review collected by and hosted on G2.com.

I would like more customization available. For example there is only room for one approved for risks issues and changes- it should expand to how many people need especially if a change control board is approving Review collected by and hosted on G2.com.

How easy it is to implement Service Manager out of the box, with minimal effort to train your Service Desk specialists. I've used at least 5 other tool flavors, and the training aspect for those was much more extensive than this, with less retention. CA's tool is much more intuitive and user friendly. They are also planning a new release with heat maps for the analysts, showing them their day's outlook based on the queue size, the day of the week, and other historical analytics. Can't wait. Review collected by and hosted on G2.com.

There is still some lagging in integrating certain products, for example SCCM, which would facilitate a federated CMDB. Review collected by and hosted on G2.com.

Best tool to do demand management, cost management and project management. A robust tool available in the market. Review collected by and hosted on G2.com.

Reporting system jaspersoft can be improved Review collected by and hosted on G2.com.

Ticket assignment to stakeholders

Log monitoring

File attachments Review collected by and hosted on G2.com.

User interface is difficult to understand

Every click opens a new page

Reports are hard to generate out of CA systems Review collected by and hosted on G2.com.

There’s so much on PPM that it is al over the place and more confusing Review collected by and hosted on G2.com.

Too many resources and not enough training Review collected by and hosted on G2.com.

I like how easy it is to define roles and associate them with resources. The reporting of resource allocation is great! Review collected by and hosted on G2.com.

Insane cost to upgrade the product when that time comes. Review collected by and hosted on G2.com.