Ruella M.
RM
Ruella M.
Senior Consultant - FSO Advisory
Information Technology and Services
Enterprise (> 1000 emp.)
"Clarity review"
3.5/5
What do you like best about Clarity?

If I have multiple projects I am working on, I can spilt my hours and charge correct number of hours to each project . Review collected by and hosted on G2.com.

What do you dislike about Clarity?

I am unable to enter /edit time sheets if I miss the deadline at the month end, unless I have admin access Review collected by and hosted on G2.com.

Chalukya G.
CG
Chalukya G.
Client Solution Manager , Retail CPG and Logistics
Information Technology and Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Quality PPM tool which helps in making stratgeic and informed decisions."
3.5/5
What do you like best about Clarity?

The best part of CA PPM is the ease of use and availability of multiple features or functionalities . Great UI and regular feature updates by CA . It is easy to setup and you do not have to be an experienced user to get going . Review collected by and hosted on G2.com.

What do you dislike about Clarity?

There is a lag in performance at times due to increase in number of workflows and data. Some of the Portfolio features are not the effective . The applications seems to be unstable at times when the load increases. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Enterprise (> 1000 emp.)
"CA PPM Clarity - Ok, but can be better"
2/5
What do you like best about Clarity?

I like that it is so customizable inside the program where you can set up all types of filters. This is the best part of Clarity. Review collected by and hosted on G2.com.

What do you dislike about Clarity?

I hate that it does not have alert features that can be customized. I have to rely on another team and what they deem are appropriate alerts. This does not meet my team's requirements. Review collected by and hosted on G2.com.

Quintin H.
QH
Quintin H.
Projectmanager & Consultant
Food & Beverages
Enterprise (> 1000 emp.)
"CA PPM a comprehensive solution for project portfolio management"
4/5
What do you like best about Clarity?

The rich content of the solution makes it possible to quickly start and grow your PPM maturity. Next to that it can be nicely integrated within your whole back office (HR, Finance, P2P, ...). It is one of the only PPM tools that has a strong resourcemanagement capability and senario planning options on portfolio level. And when the standard is not sufficient for you, there is the ability to easily add your own configration items (objects, attributes) and for further automation of your PPM implementation there are the processes that enables you to automate your PPM capability to your needs (send notifications, automated reporting, etc.). Another strong capability is cost management which enables you an end 2 end overview of all your cost and budget throughout your portfolios. Review collected by and hosted on G2.com.

What do you dislike about Clarity?

CA PPM is a comprehensive solution that can be overwhelming. And because you can do it all, there is a lot you can do/need to do. So therefor it requires understanding of project portfolio management and cannot be compared with a project scheduling tool or a replacement of excel. Where excel stops CA PPM starts. It currenttly is not strong in programme management, other than the possibility to group and to organise projects in programmes. Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Verified User in Information Services
Mid-Market (51-1000 emp.)
"Easy to use for ITSM"
3.5/5
What do you like best about Clarity?

- Robust IT service management application for large enterprise

- all the ITSM modules can be configurable with minimal efforts Review collected by and hosted on G2.com.

What do you dislike about Clarity?

- require more click to route between multiple cases Review collected by and hosted on G2.com.

Verified User in Plastics
AP
Verified User in Plastics
Enterprise (> 1000 emp.)
"CA Service Management helps to Enhanced business productivity for decision makers, users,& business"
4.5/5
What do you like best about Clarity?

CA can adapt process changes in the organization very easily and effectively and can make rapid growth in terms of customer satisfactions.

CA can be easily customized and very robust in terms of product changes and changes to process all the other ca product is easily integrated and provide one solid solution for the organization. Review collected by and hosted on G2.com.

What do you dislike about Clarity?

ca mobile solution should be enhanced and also the ca service management should look beyond IT Department in long terms.

During upgrade all the customized changes should be Incorporated and all the products should have same look and feel .

ca support should be improved Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"CA PPM!"
3/5
What do you like best about Clarity?

It makes sure you can track your budget and risks and accomplish your project goals. Review collected by and hosted on G2.com.

What do you dislike about Clarity?

It is quite clunky, I feel like it isn't user intuitive and user friendly. It is hard getting user adoption. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Enterprise (> 1000 emp.)
"Difficult to get what you need "
4/5
What do you like best about Clarity?

Quick to use but houses great information for who is assigned to projects. Review collected by and hosted on G2.com.

What do you dislike about Clarity?

Isn’t the easiest on pulling data that’s needed, like allocations. Takes several steps. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Enterprise (> 1000 emp.)
"Ok for small shops. Difficult to customize"
1/5
What do you like best about Clarity?

We used clarity for years and as we grew, re-org, etc, customization made it very clunky. We did a huge production reinstall, installing the vanilla version. Worked a while, then got big and clunky again. Review collected by and hosted on G2.com.

What do you dislike about Clarity?

We used clarity for years and as we grew, re-org, etc, customization made it very clunky. We did a huge production reinstall, installing the vanilla version. Worked a while, then got big and clunky again. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Needs updated"
2/5
What do you like best about Clarity?

Easy to ask for time and remove task from time sheet Review collected by and hosted on G2.com.

What do you dislike about Clarity?

Very time consuming. We were told an update was coming and have yet to see it. Review collected by and hosted on G2.com.