Projects can be customized and personalized reports can be developed according to business needs. We can quickly search / review and progress projects. Review collected by and hosted on G2.com.

Lent. Lent. It's going to take time to load sometime. Several fields exist and people don't use them. Review collected by and hosted on G2.com.

Best to create requests tickets and incidents Review collected by and hosted on G2.com.

Slowness. We wont get to toggle between tickets fast Review collected by and hosted on G2.com.

CA service Desk is user friendly and powerful tool to manage project changes and incidents. A simple interface for ticket creation and incident management,ability to generate reports on incident tickets.We also use ticket templates which makes our life easy to clone them. Review collected by and hosted on G2.com.

The one thing I didn't like in CA is it requires more clicks to route between multiple cases. Reports are hard to generate out of CA systems. Review collected by and hosted on G2.com.

Simple design and layout and easy to admin Review collected by and hosted on G2.com.

UI was dated and felt like it was limited on integrations Review collected by and hosted on G2.com.

with in this ticketing system, tickets can be easily assigned to other teams or other individual. History of resolutions can be seen with each incident. Screenshots can be attached which makes it easier to understand the issue. Total time spent on the incident is also easily visible on each ticket. Almost a complete service management system Review collected by and hosted on G2.com.

It is not user friendly to start with but it becomes easy after couple of trials. Also the fact that almost each click is a new page is little painful sometimes. Reports are little challenging too and we have to use other tools to gather more information about the team performance in managing the incidents. Review collected by and hosted on G2.com.

Help put a portfolio of resources, projects, and budgets into a more centralized setup and effectively manage each aspect using scorecards to objectively analyze and compare requirements across the complete portfolio. Review collected by and hosted on G2.com.

The primary dislike of CA PPM has been the challenge to provide flexible reporting options. Debugging processes with Gel Scripts is a pain. Have to rely on the expertise of 3rd party teams who develop these scripts for development. Review collected by and hosted on G2.com.

Easy to manage financials and teams with Clarity.

Like the connection to MSP that allows to import tasks into it.

FTE management is great feature as well.

Easy way to manage project risk and issues and keep a log of them.

Status reporting is great as well. Easy to copy one status report to the other and apply updates to old one.

Review collected by and hosted on G2.com.

Loading at times can be slow. Data export to excel can be messy at times. Also - the time scale can be messed up when looking at the detailed plans. Review collected by and hosted on G2.com.

CA PPM is an easy way for our department to track our projects. You can easily see the projects timeline and hours to complete. It was very helpful for us when changing our processes as we could easily identify tasks that we needed to streamline. Review collected by and hosted on G2.com.

The interface is not the most user-friendly. However, we are about to upgrade to the newer version, so hopefully that will help. The biggest annoyance is the inability to easily move an entire project's timeline. Our projects are constantly changing, so our timelines move around a lot. In order to move a timeline, you have to move every single task's timeframe. It is very time consuming. Review collected by and hosted on G2.com.

CA rally or service management is a wonderful application Review collected by and hosted on G2.com.

Can be made more user friendly, UX needs improvement Review collected by and hosted on G2.com.

There is a lot of flexibility to implement in a variety of ways that can all be compliant to ITIL best practices Review collected by and hosted on G2.com.

There is a lot of flexibility to implement in a variety of ways that can all be compliant to ITIL best practices, allowing for different philosophies over the years to play out Review collected by and hosted on G2.com.