--- title: Clarity Reviews meta_title: 'Clarity Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 91 reviews by the users' company size, role or industry to find out how Clarity works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 91 scale: '5' date_modified: '2026-07-17' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # Clarity Reviews **Vendor:** Broadcom **Category:** [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management) **Average Rating:** 3.7/5.0 **Total Reviews:** 91 ## About Clarity Speed up your digital transformation with Clarity, the leading investment planning solution for the enterprise. Instead of traditional project management, we help you unite the enterprise with strategic portfolio management (SPM), collaborative work management (CWM) and digital product management (DPM). ## Clarity Pros & Cons **What users like:** - Users value the **customizability** of Clarity, enabling tailored time management to fit team needs seamlessly. (2 reviews) - Users find Clarity's **ease of use** invaluable, thanks to its intuitive interface and customizable features. (2 reviews) - Users find Clarity to be highly **customizable and easy to use** , enhancing their overall experience effortlessly. (1 reviews) - Users appreciate the **easy integration** of Clarity with existing tools, enhancing their time management and workflow efficiency. (1 reviews) - Users appreciate the **efficiency** of Clarity, as it simplifies time tracking and management for all organization sizes. (1 reviews) - Efficiency Speed (1 reviews) - Flexibility (1 reviews) - Integrations (1 reviews) - Intuitive (1 reviews) - Navigation Ease (1 reviews) **What users dislike:** - Users find Clarity PPM software to be **expensive** , impacting its accessibility for some organizations. (1 reviews) - Users find the **learning curve for advanced features** somewhat steep, necessitating extra training for optimal usage. (1 reviews) - Users face **limited offline functionality** , making it difficult to log hours in areas with poor connectivity. (1 reviews) - Users face **limited offline functionality** with Clarity, making it difficult to log hours in low connectivity areas. (1 reviews) - Users experience **syncing issues** with the mobile app, detracting from the otherwise great performance of the desktop version. (1 reviews) - Technical Issues (1 reviews) ## Clarity Reviews ### 1. Not easy to set up **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2017 **What do you like best about Clarity?** For the moment - not a lot. Afer many years of stuggeling, it seems as if we will be able to use at as we should **What do you dislike about Clarity?** Poor support from the vendor in Norway. Nobody there to gibe us good advice, and due to this our configutarion is poor. **What problems is Clarity solving and how is that benefiting you?** We ar trying to keep Earned value tracking of all Projects in our Portfolio, and have a correct Portfolio overview. No benefits at all have been realized - but we have spent a fortune on the system ### 2. CA Service Management Suite **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2017 **What do you like best about Clarity?** I like that CA Service Management suite are planning to move into one platform, one theme. **What do you dislike about Clarity?** CA should focus their developing or improving admin tools for these tools. ex. CA Service Catalog migration feature for services, implement version controls, etc. **Recommendations to others considering Clarity:** CA Service Management is moving into one suite, one product line. This is easier to use for administrator in the near future. **What problems is Clarity solving and how is that benefiting you?** Bundled Services like HR Onboarding- We could have our clients submit one request which dispatches various fulfillment tickets. ### 3. Central PPM and time recording system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2017 **What do you like best about Clarity?** Simple for normal users, comfortable for Administrators and Business users. **What do you dislike about Clarity?** I miss a standard user administration where you quick check who has which user right, goup etc. without checking every single user. **What problems is Clarity solving and how is that benefiting you?** Project Portfolio Management, resource management ### 4. CA PPM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin S. | Manager of Corporate Initiatives, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about Clarity?** Customization of any of the dashboards. I love setting my home tab to all of the various schedule dashboard, action items, and late status reports. The Ad Hoc reporting feature is awesome once you get the hang of it. **What do you dislike about Clarity?** Limited customization of reports unless you use external software outside of PPM, lots of bugs when you use the save and return feature inside of a project screen, lack of training documentation for the most recent version, very complicated UI and can be intimidating until you get the hang of it. **Recommendations to others considering Clarity:** Take your time getting used to all of the features. Make sure you also put in place rules that your PMO team as well as IT team will follow as most of the features will be shared between departments. **What problems is Clarity solving and how is that benefiting you?** This is the ultimate solution for project management. I can keep track of all my open projects from one screen and collaborate with other project managers and my IT department all at once. Updating my business owners has never been easier or on time. I have status alerts to advise when a report is late. ### 5. CA PPM is leader in PPM domain. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2017 **What do you like best about Clarity?** It is easy to use, included industry best practices. **What do you dislike about Clarity?** CA frequently coming with new releases without allowing time to stable existing version. **Recommendations to others considering Clarity:** Yes, I will recommend to others. **What problems is Clarity solving and how is that benefiting you?** Good for resource planning. ### 6. I am responsible for IT Operations in ICBC Argentina **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2017 **What do you like best about Clarity?** Felixibility and sinergy with BA Tecnologies products we have in the bank for IT Service Delivery **What do you dislike about Clarity?** None, because new version of Service Desk (V 17.0) solved the issues that we detected **Recommendations to others considering Clarity:** Top of the art product, Industry Standard, meet all requirements in IT Service Delivery, excellent Company **What problems is Clarity solving and how is that benefiting you?** Improve customer service, efficiency (cover more users with same staff in Technological Help Desk under my responsability) ### 7. CA Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2017 **What do you like best about Clarity?** CA Support is very prompt. And there are different levels so it goes to Sustaining Engineers at the end and gets sorted. **What do you dislike about Clarity?** Nothing as such. I mainly use Service Desk which is good. Some enhancements is needed mostly we log them as ideas. **What problems is Clarity solving and how is that benefiting you?** Enterprise Service Management and to align to ITIL. ### 8. CA PPM: Successfully Manage Projects **Rating:** 3.0/5.0 stars **Reviewed by:** Tiberius F. | Product Development Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2016 **What do you like best about Clarity?** My likes are: CA PPM is intuitive and easy to use. CA Clarity PPM can be configured flexibly. Allows companies to centrally manage their portfolio of resources, projects & budgets Internationally deployable. Open integration using XML Open Gateway. Single and multi-project management Works best for: Med-sized Businesses or Enterprise. **What do you dislike about Clarity?** My dislikes are: User driven customization of the product is not fully supported by Clarity PPM. CA PPM only allows data extraction to third party software and does not support full integration. No social collaboration features **What problems is Clarity solving and how is that benefiting you?** Project management software for all company needs. CA PPM is for employees who want to execute projects and programs in a successful and efficient manner. The main benefit is that CA PM provides project management optimization to ensure projects are delivered on time, on budget and according to requirements ### 9. Great tool for managing the customer support process. **Rating:** 5.0/5.0 stars **Reviewed by:** Keith P. | Director of Customer Support, Accounting, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2016 **What do you like best about Clarity?** Ease of use and how quickly we can get new analysts on the phone. The way it integrates knowledge with the ticket tool. Full ITIL utilization CAB meeting control Full Xtraction reporting and integration **What do you dislike about Clarity?** Have to have a developer do customizations **Recommendations to others considering Clarity:** Great tool but you need a developer to maximize auto-flows and customizations. **What problems is Clarity solving and how is that benefiting you?** Single point of contact utilization. All incidents / problems and requests run thru the application. Faster identification of major issues Faster times to resolve Forced knowledge searching on ticket open for greater L0 resolution. ### 10. CA Service Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2017 **What do you like best about Clarity?** The enterprise capabilities are nice. Their customer support is great. **What do you dislike about Clarity?** It's a dated UI. The complexity of customizations is difficult at times. **Recommendations to others considering Clarity:** Look at all other options and make sure **What problems is Clarity solving and how is that benefiting you?** we're trying to automate our service management process. We're trying to replace the manual processes we used to rely on. ### 11. CA Project & Portfolio Management: Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Nate F. | Application Development Manager, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2016 **What do you like best about Clarity?** Project risk tracking, and time tracking work as expected, the software is relatively easy to use and simple. **What do you dislike about Clarity?** The user interface is somewhat outdated, and features that would add value such as autocomplete for project selection are missing. Often difficult to find what you are looking for in a long list of items. **What problems is Clarity solving and how is that benefiting you?** Tracking risk across multiple projects to ensure that all stakeholders are aware of the risks to complete our projects. Additionally, we use Clarity to track resource allocation spend to each project over time. ### 12. CA Service Desk is wonderful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2016 **What do you like best about Clarity?** It has everything you need to support multiple sites from 1 location. If you need it, CA has it. **What do you dislike about Clarity?** The cost and having to explain and justify it to upper management. **Recommendations to others considering Clarity:** Start slow. Learn each piece. It is a tool and you need to understand how to use the tool **What problems is Clarity solving and how is that benefiting you?** We were able to set up and support many different and be consistent. This meant better support for the end users and less down time. We were able to identify all our software licenses and combine them. This saved time and money. Upgrades and patches were easier, less disruptive and more controlled. ### 13. Log in and manage about 50 tickets a day. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamedith P. | Support Center Specialist, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2015 **What do you like best about Clarity?** The tool is efficient for logging in and tracking information. It is a great management tool. Great tool to pull information from for reporting or auditing purposes. I also like the fact that navigation around the tool happens quickly and it is not slow when clicking through the tool to get work done faster. You do not have to wait for tool to load when you are already signed in. **What do you dislike about Clarity?** The tool is set up in a way that the right click button on the mouse does not paste content in the tool. It is inconvenient and makes the software not user friendly to some extent. **Recommendations to others considering Clarity:** The tool is a easy to use. A week of training and practice should get you abreast with navigating the tool. Logging in information, editing and updating statuses is quite easy to do. The UI allows users to create new form or tickets. **What problems is Clarity solving and how is that benefiting you?** Logging, updating and tracking tickets in the system. I work as a service desk analyst and receive calls, chat and emails and manages these information through the tickets logged in the tool. we are a team of almost 60 persons that use this tool and it does not appear to be slow when multiple are using it at the same time. ### 14. Well-rounded project management and time entry **Rating:** 4.5/5.0 stars **Reviewed by:** Caleb S. | Consultant, Associate, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2016 **What do you like best about Clarity?** Clarity PPM allows my managers to allocate project resources with ease, and allows me to see where I have been assigned as a consultant. **What do you dislike about Clarity?** There is a lot of excess clicking required when submitting timesheets, as in, there seems to be an inconvenient number of selecting and re-selecting task types. **Recommendations to others considering Clarity:** Clear and concise project management and time tracking. **What problems is Clarity solving and how is that benefiting you?** As a consultant, I need to keep track of billable and non-billable time. Clarity PPM helps me and my team to know our utilization levels and project resource allocation. ### 15. IS Support Manager for Service Management products **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2016 **What do you like best about Clarity?** Support for product has been there when needed. Implementation coordination was excellent and assigned resources were responsive to our needs. Installation night we had dedicated service assistant and technical resources. **What do you dislike about Clarity?** Upgrade was painful! Many new issues arose with each progressive install (test/beta/prod) **What problems is Clarity solving and how is that benefiting you?** Help Desk product has been working well. Service Catalog of services works well for our needs. Invested in many workflows and customizations. ### 16. SDM works well and is very stable. Upgrades are troublesome. GUI needs an overhaul. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2016 **What do you like best about Clarity?** Very stable. Features and flexibility. **What do you dislike about Clarity?** Upgrades are not tested well before becoming GA. Level One support does not seem to have much knowledge of the software **What problems is Clarity solving and how is that benefiting you?** Used for Change, Incident, Request and problem handling. Workflow task allow for customized work flow. ### 17. CA Service Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2016 **What do you like best about Clarity?** It's Easy to use and we have the ability to customize it to fit our company **What do you dislike about Clarity?** that some users struggle with the application and have gone to quickbase instead **What problems is Clarity solving and how is that benefiting you?** IT ### 18. agile project management **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2016 **What do you like best about Clarity?** Pretty good task allocation interface. Keeps everyone up to date and organized. **What do you dislike about Clarity?** A lot of other products like this have customization, big downfall. **Recommendations to others considering Clarity:** Might consider something with customization. Not bad software but I do believe there is better. **What problems is Clarity solving and how is that benefiting you?** Using for agile porject management, doing the job. ### 19. User friendly, easily configurable PPM solution **Rating:** 4.0/5.0 stars **Reviewed by:** James P. | Director, Business Development, P-SSP, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2015 **What do you like best about Clarity?** My favorite part of Clarity is how easily you can configure the application as an end user. You can easily save different filters and views to display specific data each time the application is launched. Additionally, back end administrators can easily customize modules to fit specific needs of an organization. **What do you dislike about Clarity?** I was most disappointed in the out of box reporting suite. I found the majority of the reports were not relevant or useful. We built custom reports to address the business needs. The second most disappointing feature is the user interface. The UI looks to be about 100 years old and is not overly intuitive. CA needs to focus on visual appeal within the tool's interface. **Recommendations to others considering Clarity:** I recommend using Clarity if you have a very large organization that requires customized solutions. The greatest feature of Clarity is the ability to customize module and configure functionality. The tool is very functional, but not sexy. **What problems is Clarity solving and how is that benefiting you?** I helped implement Clarity at a fortune 500 bank to allow them to track projects, resource allocations, and time entry. The tool provided excellent transparency around resource utilization. Another big value add was in using the tool to ensure money was being spent on projects that aligned with the top priorities and overall vision of the bank. ### 20. CA PPM is the best ! **Rating:** 4.5/5.0 stars **Reviewed by:** Raj V. | Vice Chair of Computer Society, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2015 **What do you like best about Clarity?** CA PPM is one of the best software product in the IT PPM market. CA PPM has consistently proved to be a leader in the Gartner's Magic Quadrant for IT Project and Portfolio Management Software Applications, Worldwide. As a PPM practitioner and SME, I highly recommended CA PPM as it has rich project, program, portfolio, resource, financial and many other management functionality to enrich end-user experience and productivity. CA is doing a great job in rolling out new exciting features, add-on, third-party integration options etc.. More recently they acquired JasperSoft reporting tool, and integrated with PPM - it's pretty cool! **What do you dislike about Clarity?** CA PPM Timesheet Mobile app has very limited functionalities, the core features such as task splitting option in the timesheet doesn't work or there is no such option available, and also most of the customizations are not available in the mobile app. In this mobile technology industry, CA is lacking with its product, in order to remain and sustain in the industry I think CA should release a better app with full PPM features to do not only timesheet management but also project/program/portfolio management etc., conveniently on their mobile phone. **Recommendations to others considering Clarity:** CA should focus on improving his mobile timesheet app. **What problems is Clarity solving and how is that benefiting you?** Optimizing and streamlining the projects, programs, portfolios and numerous others processes using CA PPM technology to drive growth, efficiency and productivity in the enterprise. ### 21. Heavy and old school PM Management tool **Rating:** 0.5/5.0 stars **Reviewed by:** Yann M. | Senior Enterprise Architect, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2015 **What do you like best about Clarity?** Customization of the interface and filters. Customization of process and organization. Good reporting functionality but only on demand. Very few real time indicators. **What do you dislike about Clarity?** Old feeling, slow, not intuitive, not responsive or dynamic. Lots of clicks to do something. Few Drag and Drop here and there don’t make it responsive. **Recommendations to others considering Clarity:** If your organization follow the Pmbok very seriously you might find this tool useful because it's complete and it can be heavily customize. I'm working in a more Agile environment and the lack of responsiveness makes us use other tools like CA Rally for day to day task activity. We use PPM only at the portfolio level with low level of detail and accuracy. **What problems is Clarity solving and how is that benefiting you?** Portfolio, project and idea management. Project status report. Time-sheets. Benefits in the standardization of management reporting. ### 22. Good project management **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2016 **What do you like best about Clarity?** Good task allocation with visualization. **What do you dislike about Clarity?** Not wonderful with issue tracking and doesn't offer much customization. **Recommendations to others considering Clarity:** Not bad software but honestly there are better options for project management. **What problems is Clarity solving and how is that benefiting you?** Use mostly for task allocation, very efficient. ### 23. Senior Business Analyst experience with CA PPM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2015 **What do you like best about Clarity?** CA PPM provides a full suite of functions that answers well to the management of IT investments i.e. projects, assets, applications, services etc... **What do you dislike about Clarity?** Sometimes we experienced small changes in the application without truly understanding how they were made. Would like to have the ability to audit all configuration/changes. Translation is not always working well and on the first time as expected. **Recommendations to others considering Clarity:** CA PPM is very robust, it can do a lot for your organization, however the organization needs to be ready with it's processes and culture to use such a explicit and robust application efficiently. Invest in the development of your internal administrators, they will be able to support the tool developments well without always relying on 3rd party vendor. **What problems is Clarity solving and how is that benefiting you?** Benefits we are realizing are the ability to monitor and manage project performance. ### 24. Clarity **Rating:** 0.5/5.0 stars **Reviewed by:** Kevin F. | Scrum Master - Sr. IT Project Coordinator, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2016 **What do you like best about Clarity?** There is notjhing that I like about this software. **What do you dislike about Clarity?** User interface calculations are invalid report generation is slow lack of customization delayed completion of processes (update from investment team etc) **What problems is Clarity solving and how is that benefiting you?** Allocation of employee resources and forecasting budgets across various IT projects. ### 25. CA Clarity PPM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2015 **What do you like best about Clarity?** Does a lot of things very well 'if configured and used properly'. **What do you dislike about Clarity?** The extent of configuration allowed on a standard install is extensive and can lead to a slippery slope of over customization and complexity. This is not a necessarily a flaw with the product itself, but I have seen too many instances of noisy, unmanageable installations because the Client has tried to satisfy every 'business need' under the sun. **Recommendations to others considering Clarity:** Sure beats Planview! **What problems is Clarity solving and how is that benefiting you?** I have solved many with CA PPM at various organizations, but true value has always been realized when the data reflects one of the following: a) Money - are the portfolios/projects in alignment with projected spend , how much am I spending per initiative (with the ability to drill down to the lowest components) b) Time - Schedule planning and schedule tracking (actual vs. planned) c) Effort - Hours worked on a given component (project, task, issue etc) Everything else is a nice to have and not nearly as exciting. ### 26. Powerful Enterprise Portfolio Management system **Rating:** 3.0/5.0 stars **Reviewed by:** Richard M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2015 **What do you like best about Clarity?** Clarity PPM provides a very powerful and configurable set of tools for Enterprise Portfolio Management. The out-of-the-box functionality is extensive, the dashboards are great, and it's relatively easy for admins to configure the UI for different roles. We even managed to get an integration working with Sharepoint, where Clarity program dashboards are updated based on the approval status of documents and stage-gates which are managed through Sharepoint workflows. Much easier to implement and maintain than using Clarity workflows. The capacity planning functionality is very effective. Upgrades are pretty seamless so far. **What do you dislike about Clarity?** It's less useful for managing the detail of projects. For project plans, the native Clarity UI is cumbersome, and the integration with MSP is clunky. Project managers end up maintaining separate risk and issue logs, and only using Clarity for ad hoc reporting of highlights. No real support for Agile projects - we needed to layer a pseudo waterfall on top; it'll be interesting to see what impact CA's acquisition of Rally has on this aspect of the product. To use the capacity planning functionality for ongoing resource management during the full delivery lifecycle, you also need to use Clarity for timesheeting - if this requires migration from an existing solution, count on significant resistance and a lengthy adoption timeframe. Be sure to exercise as much due diligence in the choice of implementation partner as in the choice of platform - not everyone (even some of CA's own consultants) fully understands the platform. We have experienced significant downtime and performance issues using an on-premise solution; it took a considerable amount of work from CA consultants to get it back to an acceptable level. **Recommendations to others considering Clarity:** Shop around. For a large-scale Clarity implementation, expect about 2 years of teething troubles before you start to see real business benefit unless your business environment is already very mature - in which case you may not actually need it. **What problems is Clarity solving and how is that benefiting you?** Before we implemented Clarity, we had far too many projects being approved during the annual budget round, and entering the detailed assessment stage without proper business case validation or high-level capacity planning. With Clarity, we have a single source of truth, with the benefit that it is less easy for business leads and department heads to delay making key prioritization decisions, and the quantitative impact of delaying those decisions is clearer. Clarity has enabled more streamlined portfolio management and delivery status tracking for 500+ projects annually with an investment value of over 100M euros. ### 27. Service Desk Manager (SDM) r12.7 **Rating:** 4.0/5.0 stars **Reviewed by:** David C. | IT Technical Lead, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2015 **What do you like best about Clarity?** SDM is structured so that it is easy to set it up to follow ITIL best practices. There is also a large amount of data that can be input into the system and vast reports to assist in analyzing that data. **What do you dislike about Clarity?** SDM can be a bit difficult for new users to understand as it is not overly intuitive to use. It looks as though they have addressed some of this concern in the new cloud version. Also with our version, customization is possible, though it needs to be done by the SDM administrator in most cases. **Recommendations to others considering Clarity:** SDM is a very powerful and complex system that is best suited for bigger companies needing to track assets and run analysis on vast amounts of data being collected. This is a great tool and from what I've seen of the new cloud model layout, CA looks to be addressing many of my previously stated concerns. **What problems is Clarity solving and how is that benefiting you?** We had used a very basic in house ticket product before SDM. SDM has allowed us to understand the top issues being received by our service desk. This allows us to target training and user documentation to assist with the most popular pain points. We have also started to implement the Asset Management module and have been receiving various asset requests (computers, mobile phones, etc.) within SDM. ### 28. Robust Highly Effective Scheduler and Predictive Modeling for IT Projects **Rating:** 4.5/5.0 stars **Reviewed by:** Christina P. | Senior Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2015 **What do you like best about Clarity?** Project plans are "live" as timesheets are posted, the ETC is adjusted and you see actuals posted automatically. The auto schedule function is quick and tools show impacts quickly. Linking several projects together for a set of resources is quick and flexible for portfolio scheduling and viewing. Easy to use settings for scheduling across resources, tasks, projects, and programs. Easy to create what-if scenarios and add or remove from a Project Portfolio or Program. Good at not letting you make logic errors in task settings. **What do you dislike about Clarity?** Gives priority to tasks that have started even if there are other tasks with higher priority assigned. **Recommendations to others considering Clarity:** Need a technically inclined person to manage/run it. User needs detailed skills and understanding in setting up project plan dependencies, priorities, resource loading patterns, and basic work breakdown structures. **What problems is Clarity solving and how is that benefiting you?** CA ClarityPPM provides the tools to schedule projects and portfolios (programs) with complete confidence in making commitments on expected completion dates. Optimizing resources and coordinating with outside stakeholders due to reliability in forecasting. ### 29. Experienced CA PPM consultant and client across significant public and private domains **Rating:** 5.0/5.0 stars **Reviewed by:** Brian L. | Principal Solutions Architect, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2015 **What do you like best about Clarity?** What I like best about CA PPM is the holistic solution provided by the wide range of modules (projects, resources, ideas, etc.), and features (workflow, portlets, navigation) included with the application in a single installation. The logical arrangement of what is captured simplifies the entry, management, and accessibility of key information. CA PPM is ultimately flexible, and can scale from the smallest to largest needs (both volumes of information and configuration). The total package provides a one-stop-shop for several PPM needs. **What do you dislike about Clarity?** The primary dislike of CA PPM has been the challenge to provide flexible reporting options that a typical end-user can personalize (ad hoc reporting). Until now, most reporting has required technical and/or administrative support when something new is requested. This issue is quickly on track to be resolved by the integration of Jaspersoft reporting solution, which will enable end-user reporting without the need for administrative or technical support. **Recommendations to others considering Clarity:** Consider the consolidated features available in CA PPM, and the flexibility to make the solution fit the needs of the organization. Most PPM tools require the organization compromise on too many needs, because the tool will not offer enough flexibility, or the cost to develop the solution (in one form or another) is prohibitive. **What problems is Clarity solving and how is that benefiting you?** The business problems being solved by CA PPM are: the lack of visibility into a wide range of PMO related activities; decentralized information management; lack of standardization in processes; and no governance or oversight. Before deploying CA PPM, projects, financials, and resources are all managed separately on different systems with no connection other than going through intensive efforts of manually pulling reports and massaging the data to reflect organizational reality...if that's even possible. Each of the problems identified have an associated cost, and therefore the cumulative aspect of all the problems identified is a high cost of doing business. The benefits realized are many. CA PPM has become the centralized enterprise tool for establishing and enforcing PMO standards. Projects managed are visible to leadership for oversight and governance at any time by reviewing simple views and reports. Project Managers are connected with Resource Managers to negotiate use of resources. Key project financials are tracked to manage costs associated with various investments. Strategic planning is enabled by understanding the portfolio of investments requested, and available resources available or lacking. The organization saves significant costs by reduction of disparate tools, increased efficiency in operations, streamlined use of resources, and an accuracy and completeness of information to make better strategic decisions. ### 30. Good product - needs improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2016 **What do you like best about Clarity?** Very useful to manage multiple releases. Helps keep track of all the aspects of the release cycle. **What do you dislike about Clarity?** No support for cross functional implementations. It is not very intuitive to determine the different cycles. **Recommendations to others considering Clarity:** Useful tool but with limitations. **What problems is Clarity solving and how is that benefiting you?** The most important use is to break down the tasks into multiple orders and tracking them to completion. ### 31. Best in Class: CA Delivers Time-Tested, Innovative PPM **Rating:** 4.5/5.0 stars **Reviewed by:** Mike S. | Senior Product Manager, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2015 **What do you like best about Clarity?** CA PPM (formerly known as CA Clarity) excels in helping businesses manage both the trees and the forests of their work. This facilitates both top-down and bottoms-up planning. Project Management, Resource Management, and Financial Management functionality lets project managers manage the details. Portfolio Management lets leaders understand priorities and make trade-off decisions. Having worked with PPM solutions for over 15 years, I have yet to see a better overall offering that tackles both ends of the problem. The Saas offering is especially enticing because of the low overhead associated with maintenance and updates. **What do you dislike about Clarity?** Like any disciplined approach, if you want good data out, you must put good data in. The requires rigor on the part of the organization to be willing to surface ALL the work and then to feed the data associated with that work into the system. There are simple ways to do this, but managers need to ensure that the right data is coming in so that the roll-ups are accurate. Some organizations aren't willing to pay that price and probably shouldn't be investing in PPM anyway. **Recommendations to others considering Clarity:** I've experienced CA PPM both from the outside as a customer and from the inside (as a former CA employee). I've always loved the product. It is well-conceived and well-delivered. Hats off to the CA team for continuing to deliver an excellent solution. **What problems is Clarity solving and how is that benefiting you?** Portfolio Management. Greater visibility and clarity of vision for the organization. ### 32. I somehow grew to actually like it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2015 **What do you like best about Clarity?** The first iteration we rolled out in 2008 was horrendous. You couldn't move your mouse without a popup. It was like being trapped in one of those never ending spam websites. We put it up with it for a year and hated it. Then CA actually listened and made a few changes and suddenly the SD was actually really helpful. I found myself telling people to please open me a ticket (which i don't do for the current software we use (new firm) Footprints. So i like that CA listened and made changes Minimal use of popups and easy navigation System was fast even though we did not throw the best hardware at it MAJOR FEATURE: you can expand the ticket and see the majority of its contents without clicking into it. Most tickets are 2-3 sentences so this saved a ton of time. **What do you dislike about Clarity?** Color scheme wasn't great and occasionally hard to read though you could mostly get by since it could be resized. After the upgrade I really didn't have a ton of problems with Service desk, it was useful. **Recommendations to others considering Clarity:** I last used it in 2010 but it was the only system i've used to this point that I was actually happy with using. It was responsive without needing a ton of horsepower, it was flexible in terms of new categories/groups/notifications/etc, but even more so the developers actually listened and changed the UI which was terrible to something that was actually quite good in the end. I have not touched the product in 5 years though so please do your due diligence. **What problems is Clarity solving and how is that benefiting you?** We used it for a 1400 employee primarily IT workforce so tracking tickets was necessary. We did wind up using it for problems as well (items that take more than a few weeks to resolve or that affect more than a handful of users). The version we used in 2010 was very well done. ### 33. tedious, Exhaustive, & Highly Customizable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2015 **What do you like best about Clarity?** The possibilities of making the Service Desk look and feel however you want seem endless. The product really did everything I needed it to do, sometimes even more. **What do you dislike about Clarity?** The Knowledge Base feature is quite inefficient via searching for keywords and the like. The fact that it could only be ran effectively in Internet Explorer (at least in the environment I used it in) was a major pit fall. constant pop-ups of different windows when it was not necessary in the world of tabbed web surfing. At times, there were just too many options making it very difficult to know what one was searching for in order to perform a specific desired function. **Recommendations to others considering Clarity:** The recommendation is there, but their eagerness to buy into CA's product turns into eagerness to buy into a cheaper one once the price tag is realized. **What problems is Clarity solving and how is that benefiting you?** Service Desk allows inventory tracking and management, record call handling and ticket activity to track work load and efficiency, contact integration for seamless support capability, linking incidents to create global issues. ### 34. CA PPM review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2015 **What do you like best about Clarity?** Usability of the system, it's very intuitive and user friendly. **What do you dislike about Clarity?** No major dislikes of the PPM system. Simple system that works well for its intended use. **What problems is Clarity solving and how is that benefiting you?** Makes it easy to track the team's time. ### 35. CA Service Desk - Healthcare/Shoe Company Usage **Rating:** 3.5/5.0 stars **Reviewed by:** Abe M. | System Analyst, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2015 **What do you like best about Clarity?** Easy to track all types of tickets. Incidents, requests and change orders all have their place. Decently customizable, but takes some getting used to. **What do you dislike about Clarity?** Not always the most stable of ticketing systems. My main gripe was not neccessariy with the ticketing system as much as it was with the company who didn't have much resources for the admin to fully utilize the tool and help overall company productiviy. **What problems is Clarity solving and how is that benefiting you?** Can easily track user downtime when tracing tickets. Can also easily monitor Help Desk associate's productivity. ### 36. Unicenter Service Desk Suite is a great tool if your organization is trying to follow ITIL **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2015 **What do you like best about Clarity?** The suite offered common ITIL language so that teams are able to communicate more effectively and have a consistent way to measure success. **What do you dislike about Clarity?** The system required proprietary code language at the time when I was working on the product suite. It was not hard to pick up, but was not a common language. **Recommendations to others considering Clarity:** Service Desk is a robust tool if you are willing to put the planning and process improvements in place. **What problems is Clarity solving and how is that benefiting you?** Our CIO made it mandatory that the team get certified in ITIL. This provided a centralized CMDB where cross-teams could work more closely, such as Change Management and Disaster Recovery. I will carry this knowledge always. ### 37. Clarity PPM **Rating:** 5.0/5.0 stars **Reviewed by:** Jhonatan A. | Ecommerce Manager, Publishing, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2014 **What do you like best about Clarity?** It's the best allocation tool that I have used, it makes it very easy for me to track time spent on all the projects I participate in, and bill accordingly. Before using clarity, we used to manually have to enter what allocations we had for the projects we took part in. After clarity, allocating and billing our project time takes 10 minutes and we do it once a week. **What do you dislike about Clarity?** Before Clarity was upgraded in our system, it was a bit clunky and confusing. After the upgrade, Clarity is easier than ever and all the tasks I can bill to in my PPM are easy to find and even easier to allocate. **Recommendations to others considering Clarity:** Please make sure you read the user guide first so you can take advantage of all the out of the box capabilities that Clarity PPM offers. **What problems is Clarity solving and how is that benefiting you?** Our organization needed a way to keep track of all the project work that we do, and we needed to find a way to bill to our system using allocations, Clarity was the best solution and it continues to be so. ### 38. Clarity Multip[le Facilities **Rating:** 4.5/5.0 stars **Reviewed by:** Richard S. | Corporate Director IS Planning and Projects, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2015 **What do you like best about Clarity?** By using Workbench, we have a true resource effort capacity planning capability. **What do you dislike about Clarity?** Allocate from Estimates only works once. **What problems is Clarity solving and how is that benefiting you?** Demand for services far exceeds our capacity to deliver. We now have a true way to manage demand to capacity and schedule work and better manage expectations. ### 39. CA easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Brad W. | Tier 2 Support Technician, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2015 **What do you like best about Clarity?** Its work flow and is easy to use. It has a logical flow and it is not hard to navigate. **What do you dislike about Clarity?** I haven't come across any deal breakers. **What problems is Clarity solving and how is that benefiting you?** easy reporting ### 40. CA review **Rating:** 3.5/5.0 stars **Reviewed by:** Taylor J. | IT Support Engineer, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2015 **What do you like best about Clarity?** The alerts were great and I liked how easy it was. **What do you dislike about Clarity?** The lack of training on the product. I would like to have more. **Recommendations to others considering Clarity:** Train yourself before hand **What problems is Clarity solving and how is that benefiting you?** How communication is key ### 41. Solid and complete **Rating:** 3.5/5.0 stars **Reviewed by:** Alejandro L. | Director of Enterprise Sales - North America East, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2014 **What do you like best about Clarity?** Much more than MS Project. It is for serious business that need collaboration and cross-departamental PM (doesn't everybody fall into this category?) **What do you dislike about Clarity?** It's expensive, and implementation can be long if you don't manage your customizations. If you want to have quicker ROI, just use the base product for a year or two, and adapt your processes to what Clarity offers out of the box. **Recommendations to others considering Clarity:** Stick with the basics, avoid customizations **What problems is Clarity solving and how is that benefiting you?** Cross-departamental collaboration and project management, integrated with familiar tools for PMs (MS Project) but enabling non-PMs to use a web version for Idea generation, tracking and reporting. ## Clarity Discussions - [What is Clarity software used for?](https://www.g2.com/discussions/what-is-clarity-software-used-for) - 1 comment - [View Clarity pricing details and edition comparison](https://www.g2.com/products/broadcom-clarity/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+15%3A04%3A15+-0500&secure%5Bsession_id%5D=43f053c1-f0d4-421e-8a96-b702e64ffb61&secure%5Btoken%5D=94fe58ab51b7e290a6b9feddc491b7438f996877e135c226a8282cd4558b4c37&format=llm_user) ## Clarity Features **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Mass Updates - Drag & Drop - Recurring Tasks **Portfolio Management** - Portfolio Types - Planning - Alignment - Portfolio Mix **Strategic Planning - Strategic Portfolio Management** - Objectives - Roadmaps - Demand management - Resource Planning - Planning - Simulation - Prioritization - Alignment **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Project Management** - Dependencies - Priorities - Lean Management **Strategic Management - Strategic Portfolio Management** - Visiblity - Tracking - Risk Management - Implementation - Change Management - Optimization - Strategy Model - Frameworks **Resource Management** - Resource Definiton - Capacity - Scheduling **Resource Management** - Definition - Allocation - Optimization **Data Analysis - Strategic Portfolio Management** - ESG Impact - Financial Performance - Forecasting **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Data & Analytics** - Data Consolidation - Visualizations - Performance - Risk Analysis **Artificial Intelligence - Strategic Portfolio Management** - Process Intelligence - Predictive Insights - Virtual Agents **Generative AI** - AI Text Generation - AI Text Summarization **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Clarity Alternatives - [SAP PPM](https://www.g2.com/products/sap-ppm/reviews) - 4.2/5.0 (30 reviews) - [OpenText Project and Portfolio Management (PPM)](https://www.g2.com/products/opentext-project-and-portfolio-management-ppm/reviews) - 4.0/5.0 (24 reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - 4.4/5.0 (22,233 reviews)