Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Responsive, Creative, and Pleasant to Work With"
5/5
What do you like best about Brilliant?

The Brilliant team really acts like a partner in helping us select and order branded items. Review collected by and hosted on G2.com.

What do you dislike about Brilliant?

I would like to be able to search the full catalog for inspiration. Review collected by and hosted on G2.com.

MS
Melissa S.
Enterprise (> 1000 emp.)
"Love working with Brilliant!"
5/5
What do you like best about Brilliant?

Our company contact (Dan) is fantastic. I appreciate his creativity, responsiveness, and customer service focused attitude every time we work with him. The company has a very user-friendly portal and a great selection of items. Dan is really great about providing options within our budget, and answers any questions we have regarding timing, style, and delivery. Review collected by and hosted on G2.com.

What do you dislike about Brilliant?

No downsides - have always had an extremely positive experience working with Brilliant. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"no other swag vendor comes close"
5/5
What do you like best about Brilliant?

The attention to detail, the responsiveness, and the clarity of communication -- I think I'm in heaven. Honestly, haven't ever found a swag company that comes close to the customer support and ease of use as Brilliant. Review collected by and hosted on G2.com.

What do you dislike about Brilliant?

I have no negative comments, truly -- they go above and beyond. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"fabulous partners"
5/5
What do you like best about Brilliant?

Team, ease of use, support, implementation. Review collected by and hosted on G2.com.

What do you dislike about Brilliant?

Nothing to dislike - it's all good stuff Review collected by and hosted on G2.com.

Victoria N.
VN
Victoria N.
Mid-Market (51-1000 emp.)
"Great communication and fantastic product"
5/5
What do you like best about Brilliant?

The commnication was flawless, the resposiveness was great, I felt heard and helped. Review collected by and hosted on G2.com.

What do you dislike about Brilliant?

Expensive, but you get what you pay for. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Great team of logistics experts!"
4/5
What do you like best about Brilliant?

We have a fully remote, global company and Brilliant made it seamless to send holiday gifts all around the world. They were able to work with us on our unique needs, and were knowledgeable and attentive every step of the way. Review collected by and hosted on G2.com.

What do you dislike about Brilliant?

More competitve pricing would hvae been appreciated! Review collected by and hosted on G2.com.

MD
Madeline D.
Senior People Analyst
Enterprise (> 1000 emp.)
"High quality customer service with Brilliant"
4.5/5
What do you like best about Brilliant?

Brilliant had very solid customer service and were communicative. Their platform is fairly easy to use and I would check it bi-weekly when I was actively using it. It was easy to setup too and has a variety of features. Review collected by and hosted on G2.com.

What do you dislike about Brilliant?

The main downside was just the higher prices with Brilliant than other vendors but this was worth it for their service. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
"Brilliant makes gift giving incredibly easy!"
5/5
What do you like best about Brilliant?

Brilliant works with you to custom make orders for specific groups of people. Their storefront has a ton of different options which can be overwhelming, but their team works quickly to curate custom orders which is amazing. Review collected by and hosted on G2.com.

What do you dislike about Brilliant?

My experiences with Brilliant have all been positive! Review collected by and hosted on G2.com.

Claire J.
CJ
Claire J.
Mid-Market (51-1000 emp.)
"Incredible team, people, and product!"
4.5/5
What do you like best about Brilliant?

The team, client service, and product collaborations (and products in general!) are topnotch.

I love our ability to get lookbooks and seamless ordering process within the application. The preferred gift forms allow you to send gifts to folks without needing any information — which is incredible!

Their Zapier integration as well has been a huge help for our team to automate gifting out of SFDC. Review collected by and hosted on G2.com.

What do you dislike about Brilliant?

I wish a few more elements were self-service (like building out your own preferred gift forms, adding gifts to your store, etc), but for the most part everything you need is self-service which is great! Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
"Creative and consultative partners"
5/5
What do you like best about Brilliant?

The team at Brilliant has made it very easy for me create special gifting experiences for my clients. They are always game to think creatively and meet a tight deadline! Review collected by and hosted on G2.com.

What do you dislike about Brilliant?

No downsides to report here. Thanks team! Review collected by and hosted on G2.com.