---
title: Brilliant Reviews
meta_title: 'Brilliant Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 20 reviews by the users' company size, role or industry to
  find out how Brilliant works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 20
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# Brilliant Reviews
**Vendor:** Brilliant Gifts   
**Category:** [Promotional Product Management Software](https://www.g2.com/categories/promotional-product-management)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 20
## About Brilliant
Brilliant helps our clients drive personal connections through corporate gifts on a global scale. Our end-to-end service makes the gifting experience delightful for both the sender and the recipient. We support Marketing, Sales, Business Development, Brand, and People Experience teams to create impactful gifts that build loyalty, enhance conversion and retention, and make people happy. Brilliant offers industry-leading product curation and campaign design, with a powerful technology platform that automates gifting, delegates access, tracks inventory and metrics, and measures ROI. Our bespoke fulfillment program delivers an elevated unboxing experience to recipients worldwide.



## Brilliant Pros & Cons
**What users like:**

- Users appreciate the **thoughtful and responsive customer support** from Claire Sculley, making their experience much easier. (2 reviews)
- Users appreciate the **thoughtfulness and responsiveness** of Claire Sculley, making ordering items a breeze. (1 reviews)
- Creativity (1 reviews)
- Users find **Brilliant's ease of use** invaluable, enhancing their experience through thoughtful and responsive assistance. (1 reviews)
- Users appreciate the **easy ordering process** with Claire Sculley, noting her thoughtfulness and responsiveness. (1 reviews)
- Users commend the **high quality** of Brilliant's product, appreciating the accommodating and flexible approach of the team. (1 reviews)
- Users appreciate the **super responsive support** from Brilliant, particularly highlighting the exceptional service from Claire. (1 reviews)

**What users dislike:**

- Users desire increased transparency regarding **VAT and shipping charges** for international orders to improve the purchasing experience. (2 reviews)
- Expensive (1 reviews)
- Users note a **lack of focus on gift card options** , which seems to detract from their overall experience with Brilliant. (1 reviews)
- High Prices (1 reviews)
- Item Availability (1 reviews)
- Users note a **limited gift card option** compared to industry trends, impacting their overall satisfaction with Brilliant. (1 reviews)
- Users express concern over the **limited international availability** of Brilliant, particularly regarding unclear VAT and shipping costs. (1 reviews)
- Poor Customer Support (1 reviews)
- Unclear Communication (1 reviews)



- [View Brilliant pricing details and edition comparison](https://www.g2.com/products/brilliant-gifts-brilliant/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A28%3A11+-0500&secure%5Bsession_id%5D=73c70d74-451c-4c7a-a122-6a67f924cf41&secure%5Btoken%5D=5e2785bb1e409e61ebecbd41bdffa20b9fd54d72bfd69b842b8a7f24e4b4e04f&format=llm_user)

## Brilliant Features
**Logistics**
- Direct Mail Design
- CRM & Marketing Automation Integration
- Custom Batch Sizes
- Delivery Speed

**Platform Basics**
- Warehousing
- Procurement
- Fulfillment
- Inventory Management

**Testing & Tracking**
- Mailing List Management
- Dashboards & Reporting
- A/B Testing
- Campaign Management
- Design Management

**Reporting**
- Spend
- Conversion Rates

**Platform Additional Functionality**
- Proof Portal
- Budgeting
- CRM Integration
- Other Integrations
- API
- Customer Advocacy Integration
- Swag Stores

**Agentic AI - Direct Mail Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Mailing Services Integration
- Printing Services Integration

**Additional Functionality**
- Mailer Templates
- Data Import/Export
- Mailing List Purchasing
- Delivery Tracking
- Event Triggered Actions
- AI Copilot
- Response Alerts
- Generative AI
- Mailing List Scrubbing
- Reporting/Analytics

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