--- title: Brilliant Reviews meta_title: 'Brilliant Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how Brilliant works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 20 scale: '5' date_modified: '2026-07-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Brilliant Reviews **Vendor:** Brilliant Gifts **Category:** [Promotional Product Management Software](https://www.g2.com/categories/promotional-product-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 20 ## About Brilliant Brilliant helps our clients drive personal connections through corporate gifts on a global scale. Our end-to-end service makes the gifting experience delightful for both the sender and the recipient. We support Marketing, Sales, Business Development, Brand, and People Experience teams to create impactful gifts that build loyalty, enhance conversion and retention, and make people happy. Brilliant offers industry-leading product curation and campaign design, with a powerful technology platform that automates gifting, delegates access, tracks inventory and metrics, and measures ROI. Our bespoke fulfillment program delivers an elevated unboxing experience to recipients worldwide. ## Brilliant Pros & Cons **What users like:** - Users appreciate the **thoughtful and responsive customer support** from Claire Sculley, making their experience much easier. (2 reviews) - Users appreciate the **thoughtfulness and responsiveness** of Claire Sculley, making ordering items a breeze. (1 reviews) - Creativity (1 reviews) - Users find the **ease of use** with Brilliant's service, especially appreciating the thoughtful and responsive support. (1 reviews) - Users appreciate the **responsive ordering process** provided by Claire Sculley, making their experience much easier. (1 reviews) - Users commend the **high quality** of Brilliant's product, appreciating the accommodating and flexible approach of the team. (1 reviews) - Users appreciate the **super responsive support** from Brilliant, particularly highlighting the exceptional service from Claire. (1 reviews) **What users dislike:** - Users express the need for **clarity on VAT and shipping charges** for international deliveries, highlighting slow shipping concerns. (2 reviews) - Expensive (1 reviews) - Users note a **lack of focus on gift card options** , which may diminish their overall experience with Brilliant. (1 reviews) - High Prices (1 reviews) - Item Availability (1 reviews) - Users note a **limited gift card option** compared to industry trends, impacting their overall satisfaction with Brilliant. (1 reviews) - Users express concern over the **limited international availability** of Brilliant, particularly regarding unclear VAT and shipping costs. (1 reviews) - Poor Customer Support (1 reviews) - Unclear Communication (1 reviews) ## Brilliant Reviews ### 1. Wide Selection, Effective Service with Minor Shipping Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Hanieh C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Brilliant?** I really like Brilliant for its variety of items, which makes it easy for us to select multiple items within our budget. This flexibility is super helpful. Also, good communication is a key aspect I appreciate, and having Claire Schulley being amazing just adds to the positive experience. **What do you dislike about Brilliant?** Shipping seems to be tricky. **What problems is Brilliant solving and how is that benefiting you?** I use Brilliant for swag ordering and shipment. It offers a variety of items that help us pick multiple items within budget, and there’s good communication. Claire Schulley has been amazing. ### 2. Exceptional Support Makes Ordering Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Brilliant?** I love working with Claire Sculley - she has made my life so much easier this year with ordering items and she is so thoughtful and responsive. **What do you dislike about Brilliant?** I wish there was more visibility into what VAT and shipping charges there will be for international deliveries. **What problems is Brilliant solving and how is that benefiting you?** Makes the process of seeing and approving options, designs, and answering any question I have really smooth. Claire Sculley is exceptional! ### 3. A great company that's easy to work with and offers quality products! **Rating:** 4.5/5.0 stars **Reviewed by:** Megan C. | Demand Generation Marketing Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Brilliant?** Brilliant's team is accommodating and flexible to ensure they provide their customers with the best experience possible. Whether that's ordering items in different sizes, finding new places to outsource specific items the customer needs, or even offering to store swag from a previous vendor. They've been so accommodating and great to work with. **What do you dislike about Brilliant?** I wish we could view the entire product catalog to know what is available but I also know this isn't really realistic. Often I don't know exactly what we want and having options show sparks ideas. **What problems is Brilliant solving and how is that benefiting you?** Brilliant is helping us store and ship swag and event items to our 50+ events a year. They're producing out custom swag and providing us with return labels for our sales reps to ship the leftover items directly back to them. It's saving us from having to find storage and the reps having to ship items to multiple locations after an event. ### 4. Best in the biz **Rating:** 5.0/5.0 stars **Reviewed by:** Drew W. | VP of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Brilliant?** Costs, product quality, and ease of use - they handle everything...basically doing the work of a FTE **What do you dislike about Brilliant?** Not as much of a focus on gift card sends (which the indutrsy seems to be moving away from anyways) **What problems is Brilliant solving and how is that benefiting you?** Curating hyper specific product ideas Creating entire campaigns and helping us execute them Proactively sharing savings opportunities Allowing us to go global with our merch store ### 5. Our Company Loves Brilliant! **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Brilliant?** Brilliant has provided our company with high quality swag over the last year! We gifted our employees branded crewnecks for the holidays this year, and our staff raved about the material and comfort of the apparel! We returned to Brilliant to put together a 2024 Swag kit for our staff. The account managers have great response time and communicate thoroughly. I love that they provide lookbooks with multiple options for each request. Their portal is easy to use, organized and visually pleasing. All of our orders have arrived in a timley manner, with minimal damage. **What do you dislike about Brilliant?** I would love more options for dropshipping to our employees vs the standard $25 and packing fees **What problems is Brilliant solving and how is that benefiting you?** Brilliant had provided us with one single vendor for our swag orders. Before we started using Brilliant, I was ordering swag from 3+ different vendors. They have made it easy to centralize our orders, based on their vast product guide ### 6. An extension of our Brand Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Brilliant?** Brilliant is the first company I've come across in my career that "gets it". They provide a point of contact (Claire!!) that is super responsive, knows what is needed to make a project successful, is able to source modern products, and ensures brand and quality standards are met. They also have design services! **What do you dislike about Brilliant?** Their platform is easy to use as an individual requestor, but has some limitations when it comes to being able to see across requests or custom routing of invoices. Minor inconviences. **What problems is Brilliant solving and how is that benefiting you?** Removing our Brand Team as a bottleneck which reduces production timelines and makes our stakeholders very happy! ### 7. Brilliant is the Best! **Rating:** 4.5/5.0 stars **Reviewed by:** Abby M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Brilliant?** We used Brilliant for our employee holiday gifts, and they liked that they could easily chose their desired color and size on the preffered gift form, as well a double down on their mail address. I loved it becuase it completely took the work off my plate. I didn't even need to send reminders to people because Brilliant did it for me! **What do you dislike about Brilliant?** While something may be in stock at the time of selecting gift options, during the time employees are submitting their preffered gift form, it can go out of stock. **What problems is Brilliant solving and how is that benefiting you?** It takes the manual work of employee gifting off of my plate. ### 8. Amazing Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Christina L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Brilliant?** Brilliant brings innovative designs and high-quality products, with a commitment to customer satisfaction. Their seamless integration with Atlassian's brand identity and values is remarkable. Dedication to delivering top-notch merchandise reflects their passion for excellence, making them a valuable asset to the Atlassian community. **What do you dislike about Brilliant?** Nothing to say here as Brilliant has been a great partner to Atlassian. **What problems is Brilliant solving and how is that benefiting you?** Brilliant is solving the problem of providing high-quality, branded merchandise for Atlassian users. This benefits users by enhancing their sense of belonging and pride in the Atlassian community, fostering team spirit, and creating a positive work environment. ### 9. Brilliant...is just THAT! **Rating:** 5.0/5.0 stars **Reviewed by:** Denise C. | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Brilliant?** The team at Brilliant is always fast to reply to requests, no matter how big or small or how random. They come up with amazing team swag ideas and gift boxes are are high quality and original. They are there from start to finish - RFP to creation of ordering website and delivery of items. **What do you dislike about Brilliant?** They can be on the higher end of cost for items. **What problems is Brilliant solving and how is that benefiting you?** Brilliant helped me create a unique box for my team swag. ### 10. Overall a great partner for all things swag and recognition! **Rating:** 4.0/5.0 stars **Reviewed by:** Connor G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Brilliant?** Since partnering with Brilliant, our swag and recognition programs have been more scalable and manageable. The team is always responsive and very helpful no matter the idea or predicament we're trying to achieve or solve. The platform is highly customizable to adapt to whatever your need is. **What do you dislike about Brilliant?** The only downside to using Brilliant is the cost of inventory. Be prepared to spend a bit more on your swag items. I wouldn't consider this a 'CON', but it is something that may be a dealbreaker for those looking to be a bit more cost-conscious. **What problems is Brilliant solving and how is that benefiting you?** Brilliant streamlines our recognition programs and allows for a "hands-off" approach to our employee-facing swag offerings. ### 11. Responsive, Creative, and Pleasant to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Brilliant?** The Brilliant team really acts like a partner in helping us select and order branded items. **What do you dislike about Brilliant?** I would like to be able to search the full catalog for inspiration. **What problems is Brilliant solving and how is that benefiting you?** We take our branding seriously and Brilliant helps us source quality items and get them where they're needed in a timely manner. ### 12. Love working with Brilliant! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Brilliant?** Our company contact (Dan) is fantastic. I appreciate his creativity, responsiveness, and customer service focused attitude every time we work with him. The company has a very user-friendly portal and a great selection of items. Dan is really great about providing options within our budget, and answers any questions we have regarding timing, style, and delivery. **What do you dislike about Brilliant?** No downsides - have always had an extremely positive experience working with Brilliant. **What problems is Brilliant solving and how is that benefiting you?** Brilliant is providing us with a very user-friendly portal that allows us to browse, make selections, and track orders in real-time. I've worked with many vendors for promotional products, and one of the best parts about Brilliant is you have the portal to handle orders, check status, etc. at your fingertips, but you still have the person-to-person customer support that we need. ### 13. no other swag vendor comes close **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Brilliant?** The attention to detail, the responsiveness, and the clarity of communication -- I think I'm in heaven. Honestly, haven't ever found a swag company that comes close to the customer support and ease of use as Brilliant. **What do you dislike about Brilliant?** I have no negative comments, truly -- they go above and beyond. **What problems is Brilliant solving and how is that benefiting you?** We have swag needs all over our organization, from enrollment to business marketing to events to HR perks. Brilliant is helping us manage all of this, as well as offering new items, storage, and shipping communication. ### 14. fabulous partners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Brilliant?** Team, ease of use, support, implementation. **What do you dislike about Brilliant?** Nothing to dislike - it's all good stuff **What problems is Brilliant solving and how is that benefiting you?** Internal and external swag source - and talk about quick! The team is fantastic. ### 15. Great communication and fantastic product **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Brilliant?** The commnication was flawless, the resposiveness was great, I felt heard and helped. **What do you dislike about Brilliant?** Expensive, but you get what you pay for. **What problems is Brilliant solving and how is that benefiting you?** Creating great swag, shipping and sending it out ### 16. Great team of logistics experts! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Brilliant?** We have a fully remote, global company and Brilliant made it seamless to send holiday gifts all around the world. They were able to work with us on our unique needs, and were knowledgeable and attentive every step of the way. **What do you dislike about Brilliant?** More competitve pricing would hvae been appreciated! **What problems is Brilliant solving and how is that benefiting you?** Swag for our team! ### 17. High quality customer service with Brilliant **Rating:** 4.5/5.0 stars **Reviewed by:** Madeline D. | Senior People Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Brilliant?** Brilliant had very solid customer service and were communicative. Their platform is fairly easy to use and I would check it bi-weekly when I was actively using it. It was easy to setup too and has a variety of features. **What do you dislike about Brilliant?** The main downside was just the higher prices with Brilliant than other vendors but this was worth it for their service. **What problems is Brilliant solving and how is that benefiting you?** We do not have a team focused on managing ordering and distribution of company merchandise so they helped fill that void. ### 18. Brilliant makes gift giving incredibly easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Brilliant?** Brilliant works with you to custom make orders for specific groups of people. Their storefront has a ton of different options which can be overwhelming, but their team works quickly to curate custom orders which is amazing. **What do you dislike about Brilliant?** My experiences with Brilliant have all been positive! **What problems is Brilliant solving and how is that benefiting you?** Helping to gift a large number of people and pulling together custom recommendations that are tailored to the group. ### 19. Incredible team, people, and product! **Rating:** 4.5/5.0 stars **Reviewed by:** Claire J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Brilliant?** The team, client service, and product collaborations (and products in general!) are topnotch. I love our ability to get lookbooks and seamless ordering process within the application. The preferred gift forms allow you to send gifts to folks without needing any information — which is incredible! Their Zapier integration as well has been a huge help for our team to automate gifting out of SFDC. **What do you dislike about Brilliant?** I wish a few more elements were self-service (like building out your own preferred gift forms, adding gifts to your store, etc), but for the most part everything you need is self-service which is great! **What problems is Brilliant solving and how is that benefiting you?** Customer gifting, retention, cross-sell, and new business. ### 20. Creative and consultative partners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Brilliant?** The team at Brilliant has made it very easy for me create special gifting experiences for my clients. They are always game to think creatively and meet a tight deadline! **What do you dislike about Brilliant?** No downsides to report here. Thanks team! **What problems is Brilliant solving and how is that benefiting you?** Creating highly tailored experiences and gifts for my clients - [View Brilliant pricing details and edition comparison](https://www.g2.com/products/brilliant-gifts-brilliant/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+19%3A55%3A08+-0500&secure%5Bsession_id%5D=3a62305d-e366-4baf-a42b-07b1af262b48&secure%5Btoken%5D=a2a707d62f7dbc30a52f4c04d4a3e5d4f439f5342383cbe30e7e47edd375d2b0&format=llm_user) ## Brilliant Features **Logistics** - Direct Mail Design - CRM & Marketing Automation Integration - Custom Batch Sizes - Delivery Speed **Platform Basics** - Warehousing - Procurement - Fulfillment - Inventory Management **Testing & Tracking** - Mailing List Management - Dashboards & Reporting - A/B Testing **Reporting** - Spend - Conversion Rates **Platform Additional Functionality** - Proof Portal - Budgeting - CRM Integration - Other Integrations - API - Customer Advocacy Integration - Swag Stores **Agentic AI - Direct Mail Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Brilliant Alternatives - [Imprint Engine](https://www.g2.com/products/imprint-engine/reviews) - 5.0/5.0 (14 reviews) - [Sendoso](https://www.g2.com/products/sendoso/reviews) - 4.5/5.0 (1,256 reviews) - [Stadium I Snackmagic I Swagmagic](https://www.g2.com/products/stadium-i-snackmagic-i-swagmagic/reviews) - 4.8/5.0 (2,219 reviews)