Hi Chris
Great feedback, thank you for taking the time to break down your concerns. Our #1 priority is your success, so I have addressed your points below and I'm also available 1:1 per the e-mail I sent you previously.
1. I feel your pain - this has been a sub-par experience for a while. Fortunately, we've released a new Hubspot connector that's getting rave reviews from customers that shared your concerns. Hopefully, we're not too late and you'll be equally delighted :-)
2. Definitely understood - a few of our customers also want more control of the reg experience and we make our APIs available to our clients so they can. So yes, pushing data from you to BrightTALK and vice versa is totally doable.
3. This one was a bit of a surprise because our clients usually love our modern, HTML5 embeds as they increase conversions by 60%+ and substantially increase time on page. Again, these can also be customized, so not sure where the disconnect was there, but keen to help!
4. BrightTALK takes data privacy and management very seriously (one of our customers recently described us as one of their only GDPR-ready vendors: https://www.brighttalk.com/webcast/7785/323377). That said, I totally get the concern and you're free to completely opt out of the BrightTALK network. Most of our customers don't opt out because it gives them access to millions of buyers who are actively sourcing technology and they know how much their target audience uses BrightTALK to learn and grow.
5. It's frustrating when you put a ton of work into your webinar program and the audience numbers don't reflect the effort. I didn't see any paid audience programs you're working on with us, which is how you get instant results. For organic traffic, it takes some time - when I take away BrightTALK and Salsify subscribers, you actually got 50 free leads, which isn't bad considering your publishing frequency.
On your last point around your contract: as soon as I hear back from you I look forward to exploring how we can turn this into a success story. Again, thank you for being so open and honest.
Kind regards,
Val-Pierre Genton (VP, Product Marketing, BrightTALK)