They are incredibly timely, collaborative and produce high quality design. Review collected by and hosted on G2.com.
Sometimes the team members are on different time zones Review collected by and hosted on G2.com.
The Brightscout Team made our website conversion so easy for us. They went above and beyond throughout the entire process and always provided an exceptional, professional service. Plus, they were friendly and extremely responsive. Review collected by and hosted on G2.com.
There was nothing we didn't like about the team and their service. Review collected by and hosted on G2.com.
Brightscout was great about communicating progress, as well as including our team in the decision-making process. The team listened as we provided feedback and iterated on the design, copy, and feel of the website to ensure it was what we wanted. We had regular syncs and were always aware of what the team was prioritizing. Review collected by and hosted on G2.com.
As we got closer to launch, we noticed a few errors in the website, as well as some cosmetic changes we wanted to make. It took a while for the team to address these issues and provide a timeline of when we would see the updates. It made the QA process difficult at the end. Review collected by and hosted on G2.com.
Most impressive about our experience with Brightscout was the overall package. It is rare to find a website design and delivery partner who can execute incredible creative (including animation, illustration, image enhancement and UX), and awesome copywriting, and elegant development and keep the entire project on the rails all the way to the station, on budget. The team was responsive, helpful, and thorough, meeting expected delivery commitments despite several client-side delays and an aggressive delivery timeline. Project managers communicated with us almost daily. Review collected by and hosted on G2.com.
Some aspects of meeting the scope of the project were not initially met, mostly due to ambiguity around certain expectations. We worked through these issues and ultimately arrived at satisfactory outcomes, but at additional pressure on timeline and budget. Review collected by and hosted on G2.com.
They are always punctual and demonstrate strong coding skills. They have a clear understanding of what end users require, and they work hard to implement any changes we request during the sales process. Review collected by and hosted on G2.com.
We haven't encountered any issues so far; they have consistently delivered excellent work. Review collected by and hosted on G2.com.
They are very responsive and approach each challenge with creative problem solving. Review collected by and hosted on G2.com.
They reworked their cost structure and it will be more expensive moving forward for a smaller engagement like ours. Review collected by and hosted on G2.com.
They were very responsive and collaborative even during the interview phase when being considered for the project.
Once onboard and throughout ever stages, they were very much still the same. Always answering questions, addressing concerns and setting meeting to align and make sure that project was on track and moving smoothly. We got to know each individual member of the team and they all made sure to Review collected by and hosted on G2.com.
Not much to say about in the way on dislike with the team that we worked with. There were some hiccups and miscommunications along the way, like any project has but, they were responsive and quick to address any problems that we had. Review collected by and hosted on G2.com.
I appreciated Brightscout’s ability to balance strategic guidance with collaborative involvement. Their team brought fresh perspectives while keeping us engaged throughout the process, ensuring our feedback shaped the final outcome. They facilitated impactful workshops, collected input from stakeholders across the organization, and created space for valuable discussions that helped guide the direction. As an in-house brand design manager, I felt my role and insights were respected, and much of our team’s feedback was meaningfully integrated. Edu, our project manager, was particularly effective at maintaining open communication and keeping the project on track. Review collected by and hosted on G2.com.
While the outcome of the project was strong, there are areas where the process could have been improved:
• Requirements & Exploration – A more detailed requirements-gathering phase at the start would have been valuable. The visual territory workshops were engaging, but the “pick which style you like best” approach narrowed exploration too quickly. A broader, more divergent set of creative directions — including examples of what wouldn’t work — could have led to an even stronger outcome.
• Templates & Deliverables – Because this project built on existing systems, I would have liked to see more discovery around how our brand elements interact before diving into design execution. While the visuals were well-executed, the final deliverables leaned more toward style references and guidelines rather than fully usable templates, which created extra work for our team.
• Print & File Formats – All deliverables were initially provided in Figma, which worked well for digital assets but less so for print. After requesting them, InDesign templates were provided for brochures, stationery, and business cards — a critical inclusion I would have expected from the start.
• Scheduling – Some weekly meetings were pushed or canceled, which made us feel like we were being neglected or excluded from the process. Review collected by and hosted on G2.com.
The Brightscout team is extremely professional. Working with them truly felt like having our own team of (almost inhouse designers). They listen closely to our needs, ask all the right questions, and synthesize that information to best meet the mark. They always hit deadlines and don't mind going through several rounds of feedback as needed to make sure even our most exacting stakeholders are happy. Review collected by and hosted on G2.com.
Once in awhile we have to give the same feedback multiple times before they internalize it. Review collected by and hosted on G2.com.
Organized and on top of things. The entire team is comprised of nice people that are great to work with. Review collected by and hosted on G2.com.
Overall web design creativity is a bit lacking, but the team was super collaborative in working with us to up level layouts and design. Review collected by and hosted on G2.com.