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AW

Anthony W.

Director

Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

11/18/2016

"Using it for business accounts for 5 years"

4.5/5

What do you like best about Brightpearl?

We have Online access from anywhere on any PC. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Sometimes the layout or features are changed for no reason (that I can see) it doesn't improve it but makes it more difficult to operate Review collected by and hosted on G2.com.

VC

Vicky C.

Director

Real Estate

Small-Business (50 or fewer emp.)

11/16/2016

"Great product"

5/5

What do you like best about Brightpearl?

The easy use for quoting, purchase orders & cram system Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Not being able to attach company brochures or terms & conditions to quote emails Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/29/2016

"5 years a Brightpearl user"

4.5/5

What do you like best about Brightpearl?

Fequency of at functionality development Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

It does not automatically link to bank accounts on the version that I have, or if it does it hasn't been made known to me Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

It was the best bit of business software I have bought in the last 10 years Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Admin costs are significantly reduced, which for a small business is critical. We can divert spare resources to revenue generating. Review collected by and hosted on G2.com.

KK

Katie K.

Product Specicalist and Web Management

Retail

Small-Business (50 or fewer emp.)

3/3/2016

"Easy to Learn, Excellent Support"

4.5/5

What do you like best about Brightpearl?

Brightpearl's inventory tracking is extremely reliable and easy to follow. When Brightpearl says we have an item in stock, that means we have it.

I also have to mention their Customer Support. I have never worked with a system or company that is so compotent and prompt in responding to help questions. They will work closely with you and do their best to give you the results you want. If there is something that can't be fixed immediately, they are upfront about it. They are always working on updates and improvements to the system. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

While I love the accuracy of reporting, orders, order history, and tracking, there are a lot of steps involved in each process. It's not difficult to learn, but can be tedious. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

The system our company used before Brightpearl did not have a reliable inventory count. We never knew for sure what was in stock and what wasn't. Brightpearl has been a huge step up in that regard.

We're also able to keep up with lists and reports inside of Brightpearl that we previously kept up with outside of our old system. Review collected by and hosted on G2.com.

MP

Malcolm P.

Director

Building Materials

Small-Business (50 or fewer emp.)

3/3/2016

"made all the difference "

4.5/5

What do you like best about Brightpearl?

I love that all updates are included and available to all. I love how simple and user friendly it is but how versatile it can be at the same time. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

The only thing I really disliked was the inability to give credit terms that were end of month. You could only give total days. That had now been resolved so I really have no complaints now Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

Take the free trial and learn as much as you can. The hassle this has saved us and the fact we don't need servers is amazing. We can access from anywhere in the world and in the years we have been using it we have never experienced a glitch or down time . Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Previously we were running spreadsheets that only one person could access at a time and everything was done in triplicate. Now we can work faster an more efficiently with reps in the field placing orders while the office staff, pick, pack and send Review collected by and hosted on G2.com.

BL

Brandon L.

Manager

Retail

Small-Business (50 or fewer emp.)

3/3/2016

"Helped our business grow to the next level"

4.5/5

What do you like best about Brightpearl?

We were able to completely get rid of Quickbooks and enter all of our inventory PO's directly to brightpearl which automatically syncs the adjustments to our website.... saved us hours each week. We use bigcommerce, ebay, amazon, and we have a retail store (ePos) and we use the system on the road at trade shows. It keeps all of our inventory synced almost 100% of time. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

We use Bigcommerce. Everytime Brightpearl or Bigcommerce has an update, things stop working correctly and it usually takes a day or two for things to "work right" again

I don't like that you have to click three times before removing inventory levels. Editing inventory levels on the fly should be easier.

The API to bigcommerce is still a little slow, but, it is much much much better than it was on the old Bigcommerce API that existed when we first started using brightpearl Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

Make sure to plan for 6 months minimum to full realize the capability of the software Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Inventory control and product control are great. We can easily teach a new employee how to start processing and shipping orders and receiving purchase orders into the system. The Barcode System that automatically creates barcodes for items (even if they don't have barcodes) is amazing. We have over 50 thousand items and they all have barcodes created by brightpearl! Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

11/29/2016

"Great software for small simple up to multi chanel businesses. WEB and phsycal stores"

4.5/5

What do you like best about Brightpearl?

User Frindly, 24/7 support gives you a real mind peace, it works on any device. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Dispite the multiple functions that BP offers it could still be developed for International businesses as like as multilingual businesses, especialy in accounting options like multiple curency and ... Review collected by and hosted on G2.com.

AC

Verified User in Consumer Electronics

Small-Business (50 or fewer emp.)

11/17/2016

"Brightpearl Software in progress "

3/5

What do you like best about Brightpearl?

Mange Multiple warehouses

Manage Multiple sales channel Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Lack of Sales tax reporting or integration with Avalara FOR USA customers

unable to manage VAT in Europe if your USA customer and sell in amazon Europe Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi There,

I appreciate your feedback. I wanted to note that we do have an Avalara integration, and we have a number of US customers that sell in Europe. I'd love to have a conversation with you and your Technical Account Manager on how we can better support you in these two areas!

Jesse

Brightpearl by Sage

CM

Chris M.

Senior Product Manager

Small-Business (50 or fewer emp.)

3/3/2016

"A very intuitive system with a team willing to learn and implement necessary updates."

4.5/5

What do you like best about Brightpearl?

Easy to learn and use, excellent analytic data and client management tools. Combines well with our web platform, Magento, and each quarter shows improvements between how the two work better together. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

When Brightpearl is updating it's patches or supplementary code for smartforms, notice in advance would be beneficial. There have been times where the smartforms disappear due to change of back-end coding. Problems though seem to be fixed very quickly upon request. Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

Make sure your external database is properly prepared and tested if importing products. Always ask Brightpearl of their capabilities. We have found they have been successful in implementing custom functions with no custom back-end coding. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Tagging clients and projects coupled with analytic data makes our team more capable of making informed stocking, marketing, and general strategic business decisions. Review collected by and hosted on G2.com.

IC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

3/8/2016

"Thorough Training Process and Excellent Software"

5/5

What do you like best about Brightpearl?

For us, Brightpearl has eliminated using multiple systems for processing orders. One of the main advantages of the software is that everything is in one place. The training from the start to your go-live date is very thorough and the support team is on hand to answer any queries. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Very minor - but how the total figures on the accounts pages don't carry over to the next page so the total figure is just the total for that page. Occasionally the system goes down but this is expected every so often. Everything else is superb and we are really enjoying using the software. Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

Make sure all users are involved in the training process otherwise you will be answering their questions! Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

As mentioned above, we now only use Brightpearl rather than multiple systems which has made the order process much more productive and less time consuming. Stock management is also great as we used to do this manually but now we have an automated system to flag up any anomalies. Review collected by and hosted on G2.com.