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Alex S.

Director

Small-Business (50 or fewer emp.)

3/19/2021

"An incredibly versatile ERP system"

5/5

What do you like best about Brightpearl?

The Inventory Management as it has allowed us to effectively control our stock levels, simplify the process of goods-in/out, and distribute products on multiple eCommerce platforms. The ability to fulfill B2C and B2B orders quickly and efficiently is incredibly important, from taking the initial order all the way through to dispatch - the Inventory Management System and CRM side of the system combined achieves this. Overall, the platform does streamline all of our day-to-day activities (stock management, order fulfillment, book-keeping tasks, etc) allowing us to focus on tasks that lead to growth. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Although the platform has plenty of modules already, a fully intergraded shipping system (however basic) included within the current package would complete Brightpearl's offering. Wordpress/WooCommerce integration is a must and should be introduced ASAP. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi Alex,

Thank you so much for your review, it's so fantastic to hear your Brightpearl story; streamlining all your processes so you can grow. This is exactly what we're about here at Brightpearl so it's great to see the impact of that on your business.

In terms of the shipping and Wordpress/WooCommerce integration, we'll reach out to you on this as we may have something on the way depending on what you're looking for.

Thank you again, and also for being a great Brightpearl customer!

Tom (Brightpearl)

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Mark T.

Brand Director

Mid-Market (51-1000 emp.)

5/19/2021

"Brightpearl has been key in helping us to scale our business over the last few years."

4.5/5

What do you like best about Brightpearl?

Automation is key for any growing business. Brightpearl has automated so many of our processes from initially placing orders, managing multiple order streams, including wholesale and web orders, and helping us to manage cash flow through easy to to use reporting tools. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Brightpearl are not the cheapest to work with, but they are still good value for money. The support they provide and ease of using the system make up for the price tag. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Our business has dramatically changed from few customers with large orders, to many customers with smaller orders. At the same time growing substantially over the last few years bottom line. This would not have been possible without a system like Brightpearl to help manage the data.

Brightpearl has ensured that systems are in place to manage ever-increasing complexity within our business.

Management of cash within the business has also improved through clear reporting.

By integrating Brightpearl with our websites and our third party warehouse system we've been able to seamlessly adapt and grow, whilst maintaining great customer service through on time delivery. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi Mark,

Thank you very much for taking the time to review us, we love feedback from our customers, so thank you!

It's fantastic to hear about the impact that our automation has had on your business. We agree with you - automation IS key - so we invest a lot of time and money bringing that to market and keeping it current and in line with what our customers need.

It's also great to hear that as you've adapted your business model, we've been able to support that change and help your growth.

Thank you again,

Tom (Brightpearl)

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Ross M.

Scales manager

Small-Business (50 or fewer emp.)

5/31/2021

"Excellent for multichannel!!"

5/5

What do you like best about Brightpearl?

Easy of use! Very capable system! Excellent service from Brightpearl staff!! 5* Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Not much to dislike, could benefit from more capability with exports of certain data but all in all, system is really flexible and capable Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

Get your data in order before implementing the account. Watch support videos on YouTube to assist with your understanding of the product before the account is live. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Excellent for multichannel retailers Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi Ross,

Thank you for taking the time out to review us, it's great to hear about your experience.

Very capable system, and excellent service from our support team - we couldn't ask for much more from a review, thank you!

Touching on your feedback on exporting data, we have a beta program in play regarding the next phase of reporting and data - reach out to your success team to find out more!

Thanks again,

Tom (Brightpearl)

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

5/10/2021

"Bright Pearl is the "all we need" software to handle all our everyday shipments and ecommerse orders"

4/5

What do you like best about Brightpearl?

Easy to use and give us full access to all customer data and all the data we have stored internally. It is also easy to collaborate across our different departments and helps us to have a more lean internal handling process. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

In Bright Pearl, we have all the data we need, but the dashboard functionality does not allow us to customize what we want. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi there,

Thank you for taking the time out to review us, we really appreciate it!

It's great to hear that as Brightpearl as your single source of truth, you can collaborate so well and use the data to drive your goals.

To respond to your point about customisation, we're always keen to hear feedback about our reporting capabilities so if you haven't yet, please let your Success team know about the specifics so they can feed that back. We also have a reporting survey open right now, so it would be great to get your insights into that.

Overall it sounds like we're a great match for you which makes us very happy!

Thanks again for your review,

Tom (Brightpearl)

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Faisal A.

Senior Vice President

Small-Business (50 or fewer emp.)

6/17/2021

"Brightpearl is a great platform"

5/5

What do you like best about Brightpearl?

Brightpearl is interconnected and makes using an ERP/WMS a breeze. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

It can be more robustful in features, There are some areas of improvement. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi Faisal,

Thank you very much for your review - we really appreciate the feedback!

It's great to hear that we're streamlining your operations.

It would be great to expand on the features which you feel are lacking, I'll get your Success team to reach out.

Thank you again,

Tom (Brightpearl)

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Gary F.

C

Small-Business (50 or fewer emp.)

5/24/2021

"Excellent CRM and WMS"

5/5

What do you like best about Brightpearl?

Great out of the box package, it does everything we need it to in terms of managing our customer and their orders. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Quite a few useful features that you would expect to be included in the price are not, they are add-ons (automation, shipping integrations, bulk emailing etc) Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi Gary,

Thank you so much for your review.

It's great to hear that Brightpearl is meeting your needs so well, especially with managing your orders and customer service.

On your comment regarding add-ons, we acknowledged that our automation engine was too valuable and a necessity to be an optional addition, so it's now included it in our core subscriptions. For the majority of our third party shipping and marketing integrations, we also include the integrations in our core subscriptions too, however the service that we integrate into, often charge for use as we don't have control over their pricing.

That should be your experience with us, but please let us know if any different.

Thank you again,

Tom (Brightpearl)

ER

Verified User in Retail

Small-Business (50 or fewer emp.)

5/14/2021

"We're 8 years into our relationship with BP and very happy"

5/5

What do you like best about Brightpearl?

They have an xcellent customer service team and we enjoy a good relationship with the technical team. Overall, high quality people who are impressive in their field. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

We would like to have more access to the data held within the system to allow for better stock and purchasing. In addition, we've found the costs of the platform have increased recently as a result of them moving to a new charging structure. We have not looked at alternatives as we are happy with the platform but our sense is that they are at the expensive end. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi there,

Thank you for sparing the time to review us, we love hearing from our customers.

It's great to hear that our integration between Brightpearl and Magento is serving you well and you have a great link to our teams.

I'd like to understand more the limitations you're finding with our reporting and marketing functionality. It's possible you're using our entry level options which meet the needs of many of our customers, however if your looking for something a little more, we have alternatives available. I'll ask your Success team to reach out to you to find out more.

Thank you again,

Tom (Brightpearl)

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Tom H.

Director

Small-Business (50 or fewer emp.)

6/9/2021

"Great system, reliable and efficient"

4.5/5

What do you like best about Brightpearl?

Having used Brightpearl for the last five years, it has seamlessly allowed us to run the business without any problems at all. Having the reassurance that the system is constantly improved and any potential issues sorted before they arise allows us the confidence to focus on driving our business forward. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

I dont have any issues that I dislike about the system. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi Tom,

Thank you very much for your review, we love hearing from our customers - especially ones that have been with us year after year!

It's great to hear how well you've been able to drive forward with Brightpearl being so reliably supported equally by our platform and teams. Fantastic to hear!

Thank you again,

Tom (Brightpearl)

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Harrison W.

Manager

Small-Business (50 or fewer emp.)

5/13/2021

"Fantastic!"

5/5

What do you like best about Brightpearl?

Very clear and easy to use and a great price. Saves my company a lot of time and money! Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Sending email campaigns to customers is a little outdated and clunky to use compared to something like mailgun or mail chimp. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi Harrison,

Thank you very much for your review! It's great that you're saving so much time and money with our platform.

Just picking up on the point on email campaigns - our in-platform marketing tools are intended as an entry level offering. However it sounds like you're looking for something a little more, in which case take a look at our integrations to Mailchimp, dotdigital and more - https://www.brightpearl.com/integrations/marketing. I'll ask your Success team to reach out to see if one of these would be helpful.

Thanks again,

Tom (Brightpearl)

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Will M.

Small-Business (50 or fewer emp.)

11/19/2020

"An excellent platform that we have not questioned staying with for 10years"

5/5

What do you like best about Brightpearl?

Ease of running multiple sales channels, reporting and open API. Support is abnormally quick and useful as well. Bulk processing lots of orders and managing back orders and pre orders etc. We are all very familiar with Brightpearl now, but new staff always seem to get the hang of it quite quickly as well so i would say it is quite intuitive to ue. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

I think the CRM capabilities could be beefed up a bit more than they are. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

The need to run multiple, individually branded webstores alongside multi brand stores and a wholesale channel all pulling from one central warehouse. With Brightpearl, once the websites are set up and configured, it is easy. The labour hours we have saved over 10 years compared to what would have been the traditional multi platform set up is incalculable. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi Will,

Happy 10 year Brightpearl Anniversary!

Your feedback is wonderful to hear.

Thank you for continuing to be a Brightpearl customer.

Tom (Brightpearl)