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TD

Terry D.

Small-Business (50 or fewer emp.)

4/18/2023

"NOT JUST E COMMERCE"

5/5

What do you like best about Brightpearl?

The work flow makes perfect sense with clone sales orders from purchase orders. We have built 2 connecting API'S that work seamlessly and have given us electronic pod's with our drivers. Worth pointing out - we do not sell via any e commerce or website, we are direct distributor to end user companies, I have been in this industry for 40 years and BP works very very well in our space. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

I would like BP to eventually adopt the Sage financials, obviously with no additional cost would be ideal. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi there Terry,

It's great to hear that through our open API you've been able to custom-fit Brightpearl to your needs. We designed it just to fit bespoke use cases like yours so it's great to hear that you've tailor-made it to your needs.

On the subject of Sage financials, we have launched our Sage Intacct connector in the US, stay tuned for news on the UK!

Thank you again,

Tom (Brightpearl by Sage)

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

7/1/2022

"Perfect Omnichannel Management System"

4.5/5

What do you like best about Brightpearl?

The easy ability to set up integrations with key channels easily such as Amazon and Shopify. We manage multiple channels and having a single platform to review all customer orders and transactions is a great resource. Of course, this is also great for inventory management. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

The platform can get quite messy and having integrations with a lot of channels means things can get complicated as not everything is set up the same way. This can be down to the way it is set up on the user end however and perhaps increased knowledge for complex setups would be good! Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

Ensure you have an in-depth understanding of how Brightpearl is integrated and works with all of your channels. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Managing multiple channels at once, having a central place for managing customer orders, and maintaining accurate control of inventory movements and stock levels as we sell in different markets across different channels. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi there,

Thank you so much for your review, we love hearing from our customers!

I'm really pleased to hear that you found it so simple to set up your sales channels across all your markets on Brightpearl, and that you're finding order and inventory management easy too.

Picking up on your point on all your channels feeling messy, we can definitely help you organize these - I can't see your details on here for us to follow-up with you directly, so please reach out to our support team and we'll get them organized for you.

Thank you again,

Tom (Brightpearl)

EC

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

7/13/2022

"Great system for internet sellers"

5/5

What do you like best about Brightpearl?

I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

I don't have any dislikes. I have some feature requests which I have shared with Brightpearl and they are working on including batch traceability. I also would love fractional units of measurement. Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

This is a great system for other merchants who purchase finished goods and sell them multi channel Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

It is our central ERP system so it solves a lot of problems for us. It helps us be more agile and reduce order processing costs and time, keep track of stock and customers and see our financial position. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi there,

Thank you so much for your review, we really appreciate it - especially from one of customers who has been with us for so long!

It's great to hear that you're so happy using Brightpearl and how user friendly, convenient, and how well it integrates with all your systems.

We appreciate your feature requests too - we're reviewing those as I type! :)

Thank you again, here's to another 10 years!

Tom (Brightpearl)

NI

Nadia I.

Product Lifecycle Management Coordinator

Small-Business (50 or fewer emp.)

2/17/2022

"New BrightPearl User"

3.5/5

What do you like best about Brightpearl?

I like that we can make mass updates to product management by spreadsheet. This feature gives our company the flexibility to quickly update large amounts of data. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

The downside to using BrightPearl is not having the ability to export complete products lists. For example, season, supplier, category, and subcategory are items that don't export into the product list report. I have to filter and export multiple reports and merge to get a complete picture. Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

If you consider getting BrightPearl, make sure you have a checklist of what you need this system to achieve. I don't think that our company is using the system's full capabilities. This recommendation is more from the planning side, than the systems side. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

BrightPearl is helping us track production styles for inventory and purchasing purposes. Tracking this information here gives us the ability to tie accounting information to that style. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi Nadia,

Thank you so much for taking the time out to review us, we love hearing from our customers!

It's great that you're getting on so well with tracking your product styles to benefit your purchasing and accounting teams.

On the extra steps regarding exporting of product lists you raise, this is really valuable feedback so thank you for raising it. I'll feed this back to our Product team as they will appreciate it too. In the interim, depending on the frequency and speed you need them, our Support team are able to create mass exports on-demand so please reach out to them if this would be of value.

Thanks again for your review, and for being a Brightpearl customer!

Tom (Brightpearl)

EJ

Emily J.

Product Manager

Mid-Market (51-1000 emp.)

12/14/2021

"It Has Everything!"

5/5

What do you like best about Brightpearl?

Brightpearl can be as easy or complicated as you need it to be. It has every function to track your business flawlessly, some that we don't even necessarily use. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

At first, it was just getting to know the platform. With as many features that it offers, it's easy to make mistakes until you thoroughly undestand each step a single process may take. Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

Take your time learning all features to be the most efficient using this platform. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Brightpearl has helped us tremendously to keep track of products across all three platforms that we sell on. We can move inventory from warehouse to warehouse with ease. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi there Emily,

Thank you so much for your review - it's fantastic to hear you're getting on so well with Brightpearl. Especially being able to keep on top of your inventory across your brands!

Being built for retail, and retailers being so diverse in terms of their needs, our feature set is large. However that's why we put so much into our training so you're ready to hit the ground when you go live. From our fixed price implementation, expansive Help Centre documentation, and on-demand learning through our Brightpearl Training platform, it's important that we have you covered.

Thank you again,

Tom (Brightpearl)

NC

Nicki C.

Head of Products

4/26/2022

"Would recommend"

5/5

What do you like best about Brightpearl?

Brightpearl is easy to use and has good functionality. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

The only downside I've found is revenue reporting on products sold both in bundles and individual items. Revenue received on bundled products is not attributed to the individual product components so there is manual work involved to get to the figures required. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi Nikki,

Thank you so much for your review, we love receiving feedback from our customers!

I'm really pleased you find Brightpearl easy to use and our functionality meets the majority of your business goals. It's particularly great to hear that you're fulfilling orders swiftly by actioning the exceptions rather than each order.

On your comment on revenue reporting, have you raised this with your Success team or Brightpearl Support? I'll do this for you and get them to follow-up with you directly.

Thank you again,

Tom (Brightpearl)

ER

Verified User in Retail

Small-Business (50 or fewer emp.)

6/7/2022

"Brightpearl are good. I would recommend them."

4.5/5

What do you like best about Brightpearl?

Speed, Accuracy, Automation, knowledgable Support Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Can be a bit temperamental the bigger the company gets Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi there,

Thank you very much for taking the time out to review us, we really appreciate it!

It's fantastic to hear that Brightpearl is benefiting your business in so many ways, effectively managing and automating your orders, inventory, and channels. It's also great to hear that you rate the accuracy of your data on Brightpearl (so important!) and from you that our Support team know their stuff!

I would be keen to drill down into your comment on you finding Brightpearl a bit temperamental as you grow. I'll ask your Success team to reach out to discuss with you.

Thank you again,

Tom (Brightpearl)

RS

Ricky S.

COO

Small-Business (50 or fewer emp.)

5/16/2021

"Brightpearl provides much needed tools and leverage to do better work."

5/5

What do you like best about Brightpearl?

As an e-commerce DTC brand, Brightpearl provides benefits throughout our organisation. We looked for a solution that could help us: manage inventory accurately and flexibly across multiple sales channels, service our customers and answer their queries with better oversight into different parts of the business, e.g., inventory allocation, order fulfillment, and fundamentally empower us through technology to grow our business more efficiently. Brightpearl provided a solution that beat any other provider on the market that we looked at and at a price point that we could live with. We also pay attention to where and how quickly Brightpearl is developing because that means an improving product, which allows us to achieve better outcomes in our own output over time. Brightpearl does the core things well and outsources the rest to providers who dedicate themselves to those solutions, such as connecting to shipping providers to create shipping labels or managing listings across multiple sales channels - that makes for a scalable solution. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

The UI is a bit overwhelming for new users however we've noticed they get used to it quickly and can navigate themselves well after a few days using it. There's not much to dislike about the solution Brightpearl provides, particularly when considering what are the alternatives available in the market. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Like a lot of brands, we were thinking about how we can scale more efficiently. After implementing Brightpearl, adding a new employee and teaching them our systems is much more pain-free. Moreover, having accurate and timely information around orders and inventory along with a tool to leverage that information to, e.g., fulfil orders ready for shipment or create purchase orders means we can now spend that time saved on other activities. Another problem solved was how we could reduce information silos. With Brightpearl, any information on the tool can be made available to specific people. Our customer experience team, who deal with customers daily, can now serve customers in a fraction of the time and without asking anyone else, e.g., when some SKU will next be in stock or what the status of their order is. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi Ricky,

Thank you very much for sparing the time to review us, really appreciated.

It's great to hear about the huge impact that Brightpearl has had on your business! The benefits on the touchpoints you mention, running throughout your business, are core to what we're about - to allow you to grow through efficiency, so it's fantastic to hear your story of how it has - and does!

It's great to hear about your pain-free onboarding for your new hires too - this is important to us so our variety of tools (online documentation, learning platform, and consultancy) have been developed to meet this need. I'm really pleased they're working for you.

Thanks again for your review, and for being a Brightpearl customer!

Tom (Brightpearl)

DH

Dave H.

Director

Small-Business (50 or fewer emp.)

5/14/2021

"Brightpearl has transformed our business!"

5/5

What do you like best about Brightpearl?

Brightpearl allows us to control all of our stock, sales orders and purchases all in one place, whilst integrating seemlessly with multiple selling platforms and logostic providers.

Our warehouse efficiency has increased as picking and packing is easier than ever and 'out of stock' problems are a thing of the past.

We now have all of our purchase orders on the Brightpearl system and can schedule deliveries and book them in quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Very occasionally there are sync issues between Brightpearl and Warewolf, the warehouse management system. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

We had no accurate way of knowing what was in our warehouse and where it was. Brightpearl now manages this with 99%+ accuracy.

Our order processing process used to be manual. This is now automated through Brightpearl and the WMS.

Our shipping of goods used to be manual with documents needing to be created. Brightpearl now takes care of this.

Previous to Brightpearl, our reports were all manually created in excel. Now they are all in Brightpearl and give us a clear view of our companies key metrics.

Our purchases used to be done manually using e-mails and excel. These are now managed by Brightpearl and deliveries are simple to process and book into the system. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi there Dave,

Thank you so much for leaving us your review - it's really appreciated!

It's wonderful to hear about the positive impact that Brightpearl has had on your operational efficiency. The improvements to your warehousing, shipping, and order processing are wonderful to hear too!

Thank you for being a Brightpearl customer!

Tom (Brightpearl)

EW

Verified User in Wholesale

Small-Business (50 or fewer emp.)

6/1/2021

"Powerful, underpins our business"

4.5/5

What do you like best about Brightpearl?

The integrations with online sales platforms are excellent, they are extremely powerful, we’d be lost without this. Connecting our Google workspace email allows us to see emails by customer within Brightpearl. This allows any staff member to pick up customer queries irrespective of who was initially dealing with them, enabling a much more collaborative supportive ways of working that improves customer service. With everything accessible from one place it enables us to have an overview of the entire business, allowing us to make rapid decisions and focus on our customers. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Reporting hasn’t evolved to the extent it could. The information is there, I usually end up exporting it and analysing elsewhere.

The power of Brightpearl comes at a price, if you are small or are not planning to grow your business it may be too expensive, on the other hand if you have ambition and can use the sophisticated tools provided to there full extent, the sky’s the limit. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

We want to focus on our business, and avoid having to spend excessive amounts of time on making the supporting infrastructure work. Brightpearl provides exactly what we need, we can concentrate on value add activities that drive our business forward. Brightpearl takes care of all of the plumbing behind the scenes. We carefully planned our implementation, this has paid dividends, as once deployed our team finds it straightforward to use, it just works, it doesn’t get in the way. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

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Hi there,

Thank you very much for your feedback. It's great to hear that Brightpearl is such an integral tool in your tech stack and that your team are fully enabled wherever they are to respond to your customers, I'm sure there's never been a time where that's more needed than where we are right now!

On your feedback on our reporting, we're in the midst of a beta program for our next wave of reporting tools so that should be heading your way soon! It will be great to hear what you think after it's out and how well your need has been met.

Thank you again,

Tom (Brightpearl)