Has given us the ability to scale up warehouse operations. Going from no inventory management to Brightpearl was a game changer for us. Review collected by and hosted on G2.com.
Brightpearl interface can be quite clunky at times. Review collected by and hosted on G2.com.
TrailerTek has been a BrightPearl customer for almost five years, and we've consistently received excellent support from their team. The platform has helped us streamline many of our processes, enabling us to focus on growing the business. I highly recommend BrightPearl to any business looking to streamline operations and scale efficiently. Review collected by and hosted on G2.com.
The only drawback is the premium price. However, we've tried several more affordable platforms in the past, and they were not as user-friendly and lacked the scalability needed to grow our business. Review collected by and hosted on G2.com.
There are so many options to check the orders Review collected by and hosted on G2.com.
Sometimes it takes longer than 30 minutes to update the orders from Amazon and eBay and stock Review collected by and hosted on G2.com.
Brightpearl is a fantastic software for retail businesses that want to streamline their operations and grow their sales. I have been using Brightpearl for over 6 years and I am very impressed by its features and performance. Brightpearl integrates with all the platforms and channels that I use, such as Amazon, eBay, and more. It syncs my inventory, orders, customers, and accounting data in real-time, so I always have an accurate and up-to-date view of my business. Review collected by and hosted on G2.com.
It can occasionally have some bugs and glitches that affect the performance and functionality. Review collected by and hosted on G2.com.
Hi there Dave,
Thank you so much for taking the time out to review us, we love hearing feedback from our customers!
That's it exactly - that's what we're about and it's fantastic to hear that Brightpearl has fitted so well into your tech stack by increasing your sales, saving you time, money, and nurturing that all important customer loyalty and satisfaction! Just great to hear!
Thanks again,
Tom (Brightpearl by Sage)
Automations, The capablitly to automate anything and everything you want is amazing makes our lifes so easy Review collected by and hosted on G2.com.
The API bootleneck. It would be nice if Brightpearl had the capiblity to have more API connections Review collected by and hosted on G2.com.
Hi there Austin,
Thank you so much for taking the time out to review us, we really appreciate it!
It's great to hear that incorporating Brightpearl into your tech stack has had such a huge impact on your business through our retail automation! So fantastic to hear!
I'm sorry to hear about your API issues though, we have lots of support options available to ensure this doesn't happen so please reach out to your success team who can look into this and find the right one to get your API calls flowing through seamlessly.
Thank you again,
Tom (Brightpearl by Sage)
2. Inventory Planner is a great tool for integrating various marketplaces such as Amazon and Walmart. It also makes it easy for us to bundle various categories by providing them tags which makes it easy to filter out data even before downloading it. It reduces the hassle of dealing with a huge amount of data in an excel file later by filtering out everything in the Inventory Planner itself. We love this software as it’s very easy to use and user-friendly. Review collected by and hosted on G2.com.
It takes little bit of time to understand the software but once it's done it's easier to use Review collected by and hosted on G2.com.
Hi there Tanmeet,
Thank you so much for taking out the time to review our sister product and forecasting app, Inventory Planner, we really appreciate it!
It's great to hear about how well you've been able to integrate your marketplaces and organize your data so well, not to mention the huge time savings and accuracy improvements you're seeing, it's wonderful to hear!
Thank you again,
Tom (Brightpearl by Sage)
We are a 2 person operations team managing a multi-thousand SKU catalog. Brightpearl is our centralized source of truth when it comes to inventory and our catalog and integrates directly with our sales channels. We have entirely automated our Order Management process as well. From the time an order is placed, through fulfillment and automation, we don't have a single touch point that requires manual intervention. Ordering new product also takes us 5 minutes now that we have a standardized PO template and process in Brightpearl. Review collected by and hosted on G2.com.
Almost every integration we set up we had to have custom developed. We're used to the Shopify integration model at this point and prefer tech platforms with 1-2 click bespoke integrations that you can then customize to match your business. Brightpearl is an investment to set up properly in terms of time and resources for this reason, but it is ultimately worth it. Review collected by and hosted on G2.com.
Hi there Abigail,
Thank you very much for sparing the time to review us, we love hearing from our customers!
It's amazing to hear that Brightpearl has fully automated your thousands of SKUs, as a team of two I can definitely see why this is necessary! From single order touch-points to simplifying purchases too, it's wonderful to hear that Brightpearl is a great fit for you,
On your comment on custom development, while our integrations do allow out of the box 'plug and play' ability, we also allow our customers to tweak and customize how they work for them as we appreciate that not one size fits all. I'm glad to hear you have been able to find the perfect customization for you!
Thank you again,
Tom (Brightpearl by Sage)
We've been with Brightpearl (BP) for many years. Before BP we knew our stock very well, but being with BP took us to a whole new level. Having very accurate stock levels, as well as much more efficient ordering, leads to being able to offer a better customer service experience and helps boost turnover.
Joining BP was one of the best business decisions I ever made. Review collected by and hosted on G2.com.
Nothing negative springs to mind. Please do not go down the route of automating support. It is great to be able to actually speak to someone on the very rare occasions that one needs help. Review collected by and hosted on G2.com.
Hi there Andrew,
Thank you so much for sparing the time to review us, we really appreciate the feedback!
It's great to hear how well you've been able to stay on your inventory and order management since adopting Brightpearl and it's impact on your customer service and turnover is wonderful to learn too.
We really appreciate you affirming that joining us was one of the best business decisions you ever made - we look forward to seeing you go from strength to strength in the years to come!
Thank you again,
Tom (Brightpearl by Sage)
I’ve been using Brightpearl ERP since the mid-2014 at my online store Alisa.ua. It’s a great SAAS ERP for e-commerce that literally changed everything about how we do things and significantly improved our processes. Review collected by and hosted on G2.com.
I'd like to see better CRM reporting. However, this can be achieved with 3rd party integrations. Review collected by and hosted on G2.com.
Hi there Stanislav,
Thank you so much for your review, we love hearing from our customers - especially those who have been with us for almost 10 years!
It's great to hear that using Brightpearl has had such a huge positive impact on across your business, long may it continue, and likewise our partnership with you.
Picking up on your comment about our CRM reporting, we'd love to understand more about it, so please let us know what aspects you'd like to see improved.
Thank you again,
Tom (Brightpearl by Sage)
We use Brightpearl to handle our order and shipment process, and it does this very well. We use their Automation engine heavily to remove a lot of tasks that take humans a long time. We also had a really great Implementation Consultant Nicholas Woodley who made the transition to Brightpearl seamless and pain-free. Review collected by and hosted on G2.com.
There's not a lot to dislike. We primarily use the order and shipment management system, and it's very robust. Review collected by and hosted on G2.com.
Hi Nick,
Thank you very much for your feedback, we love hearing from our customers!
It's great to hear so well Brightpearl is meeting your needs, especially the automating of your ordering and shipping processes.
It's also wonderful to read about your great implementation experience with Nicholas. It's so nice to hear and I'm sure will be really valuable for other e-commerce businesses evaluating us to read too. I'll be sure to pass your comments on to him.
Thank you again,
Tom (Brightpearl by Sage)