Any time I need information from my on-site Mitel system, there is almost always a predefined report that has exactly what I need, be it call detail, or a call-flow diagram. Review collected by and hosted on G2.com.

I honestly cannot think of any down side as this solution has solved any phone system reporting request I can throw at it. I most likely don't use it to its fullest potential, but it does averything I need it to. Review collected by and hosted on G2.com.

It is easily accesible and never crashes. Review collected by and hosted on G2.com.

I do not have negatives, it is very consistant Review collected by and hosted on G2.com.

Brightmetrics allows us to create custom dashboards and reports we use EVERY DAY to manage the agents in our call center. Managers can see how people are doing overall and easily find agents who need additional training or are excelling. Using the dashboards function, we are able to create a custom URL that displays on TV's in our sales department showing everyones name and call count. Individual agents can also track their progress and see stats for only their dials. Using the reporting functions we can get weekly and monthly reports sent to mangers to evaluate trends and predict when additional staff is needed to keep up with demand. Review collected by and hosted on G2.com.

The tools to build dashboards are fantastic, however its a little cumbersome to create new dashboards for individual agents. We need to change the agents name in about 10 different places for each individual KPI. Review collected by and hosted on G2.com.

Brightmetrics makes it very simple to navigate and achieve all your reporting needs. We use it in two very different functions- from a call center enviornment to a dispatch and logisitics need. Bright Metrics allows the ability to manage our needs for both roles and so much more with the ease of one system and not requiring multiple platforms. Reporting is easy and simple and allows you to create many reports with schedules as needed to various parties. The oppurtunities are endless with it and I look forward to continuing my work in it. Review collected by and hosted on G2.com.

I honestly do not have many dislikes about the system. The only issues we encounter are our links expiring on shared platforms- other than that we truly enjoy every aspect of it. Review collected by and hosted on G2.com.

Easy to use and view reports as well as metrics Review collected by and hosted on G2.com.

None that I can see at this time. So far it is performing beyond our expetations. Review collected by and hosted on G2.com.

Brightmetrics has allowed us to automate our reporting completely. Not only has it saved us a tremendous amount of time in that regard, but it puts reporting tools directly in the hands of our clients as well, if they so choose.

Beyond the reporting features, I believe what sets this company apart is its customer service. They are incredibly responsive and have been more than happy to help with any questions or issues we've encountered. Having a great tool and poor customer service makes for an average product. Brightmetrics hits it out of the park, in my opinion, with an excellent tool paired with excellent customer support.

I don't write reviews very often, but I am more than happy to write one for brightmetrics, as they have earned it. Review collected by and hosted on G2.com.

The only negative I've encountered is that you cannot create a report using data pulled from more than one database. For instance, we service pizza shops where the owner may have 2 stores hosted on 2 different servers. We cannot create a single report encompassing both stores because the information is pulled from two separate databases. This would be a welcome addition to the service, in my opinion. Review collected by and hosted on G2.com.

The tools to create a visual document of call routing from reception to the employee answers. Review collected by and hosted on G2.com.

Having the time to learn and use the program was my biggest challenge. We have 15 locations to support and 3 people to do the task. Review collected by and hosted on G2.com.

The reporting for our Mitel onsite system is noting compared to what Brightmetrics offers us.

Our call center managers love it because it provides them all the insights they need to efficiently run their queues. and as a troubleshooting tool for IT to investigate it has no equal.

The documentation is very good, the default templates are great for almost any need we've come across, and the support staff is super helpful. Review collected by and hosted on G2.com.

Cant think of a single one! Overall it's been very reliable and stable. Review collected by and hosted on G2.com.

Was tricky to get set up, great support and assistance for leaning to use the program, very simple once you get everything set up Review collected by and hosted on G2.com.

Very useful in monitoring my team in real time as well as tracking patterns and progress. not sure of anything that could really improve it Review collected by and hosted on G2.com.

I like the reports for coaching opportunities, they are clear and easy to explain. They are hard to argue with. Review collected by and hosted on G2.com.

Sometimes, I can't get everything I want from one report, and I have to create multiple to get what I need. Review collected by and hosted on G2.com.