The dashboard's clarity, and the ability to see how many people are logged in at a time. Review collected by and hosted on G2.com.

Total call count sometimes takes a bit to update Review collected by and hosted on G2.com.

I appreciate all of the help we get from the customer support team. The reporting is easy to use and set up, and when you need a little extra guidance, the team is there to help. We have Michele as our contact. She is awesome. She quickly responds to any requests and frequently checks in to make sure that we have what we need. Review collected by and hosted on G2.com.

Nothing. The reporting gives us what we need, and we get support as needed Review collected by and hosted on G2.com.

BrightMetrics is an excellent reporting option with even better support staff.

I have not had a problem they could not fix. Review collected by and hosted on G2.com.

Wow, this is a tuff question. Maybe more insight on what's up and coming. Perhaps It is available, and I do not know where to find it. :-) Review collected by and hosted on G2.com.

It helps me keep track of my call center and all my agents as well as look for information of an incoming or outgoing call very efficient. Review collected by and hosted on G2.com.

There is really nothing I dislike; the loading at the beginning may take a while for me, but it s understandable. Review collected by and hosted on G2.com.

Brightmetrics has an outstanding interface that is user friendly, neat, and organized. There's so much you can do with the report and the options are endless. It has so many of the tools and resources that I need, one of which I like a lot: The Data Definition which allows me to search up terms that I may not understand. Theres also tons of training videos, articles to guide you on key topics, and each week you can even tune into live sessions that offer report training and a Q&A. The best part is their support staff who will work to answer any questions or issues you may have by replying and walking through the ticket you submitted. I have personally used this feature and can attest to how wonderful it is. Its insightful and informative! Overall, this company strives in providing excellence and that can be seen from their customer service, support, and product. Thank you Brightmetrics for making our processes at our company that much brighter. Review collected by and hosted on G2.com.

There is nothing I dislike. Brightmetrics take feedback and suggestions well and also works closely with their development team to do updates or add features and keeps you posted on it! Review collected by and hosted on G2.com.

Excellent reporting and a great way to monitor the job performance of employees. enjoy the phone number tracking method to identify problem areas to improve operations and manage calls Review collected by and hosted on G2.com.

No, I like the entire platform we have no issues with this platform Review collected by and hosted on G2.com.

Ever since our company started using Brightmetrics, we have been able to gain insights into our agents phone handling and communication tools.

The new and improved platform is so easy to use. I was able to build customized reports in a matter of a few minutes. These reports have become instrumental in the way we improve our customer service and call handling. Brightmetrics was especially helpful during the pandemic. Our company handled the State Healthcare program, and it was critical that calls were not dropped or abandoned, and that our agents answered the phones promptly. The reports really helped us figure out the call wait times and peak call times for staffing purposes. The reports can be customized to our company’s needs and scheduled for email delivery. I can’t say enough about how much Brightmetrics has helped us improve our customer service. I also truly appreciate the tech support. Super helpful, efficient, and prompt responses to all my questions. Review collected by and hosted on G2.com.

There is nothing that i dislike in Brightmetrics. Review collected by and hosted on G2.com.

There are a lot of canned reports that are very useful out of the box and the support team is one of the best. Review collected by and hosted on G2.com.

They specialize in Mitel at this point but would like to see them integrate with other popular systems. Review collected by and hosted on G2.com.

I love the reports! I use them to track staff numbers, login and out times. The uses are endless and I know that if I can't find a report to run on a particular situation, that the staff with Brightmetrics, is always to helpful in helping me. Review collected by and hosted on G2.com.

I liked the older dashboard better, the new one works just the same, but it has taken some getting used to, with the color changes and what each one represents. Review collected by and hosted on G2.com.

i like the drill down capability in the brightmetrics data base Review collected by and hosted on G2.com.

would like to share drill down data when exporting and sending (emailing) reports. Review collected by and hosted on G2.com.