Brightidea

Brightidea

4.3
(92)
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Brightidea's enterprise idea management platform operates as a central hub to connect and manage all your innovation initiatives, crowdsource and collaborate on ideas, and measure success at every stage of your journey.

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Showing 92 Brightidea reviews
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Chase S.
Validated Reviewer
Verified Current User
Review Source

"Experiencing great things with BrightIdea"

What do you like best?

I like the entire concept of idea crowdsourcing. The BrightIdea platform is easy to use, and the support is top-notch.

We love how the product breaks down silos and supports a collaborative culture within our organization

What do you dislike?

There's not much to dislike. In the past I have recommended consolidating menu/set-up items, because for a time it was confusing where each item was; i.e., rules in pipeline set up, and varying communications/emails split between pipeline menu, webstorm setup, and enterprise setup. I believe the development team is making things easier.

Recommendations to others considering the product:

I highly recommend BrightIdea. They've been a fantastic vendor, and we look forward to using their product for a very long time.

What problems are you solving with the product? What benefits have you realized?

In our large organization groups/offices were sometimes conducting similar initiatives and process improvements within their own silos. BrightIdea's platform allows us to give exposure to the initiatives, and bring all stakeholders together, so they can collectively tackle challenges and be aligned.

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Rebekah K.
Validated Reviewer
Verified Current User
Review Source

"Organized Innovation"

What do you like best?

Ease of use, highly customizable to match our brand, constant enhancements being made by Brightidea and communicated, integration with Active Directory so I am not provisioning/deprovisioning users, robust knowledge base, and nice UI. They are also there every step of the way during implementation and after as you continue to use the product.

What do you dislike?

Better real-world examples on how to get more use out of all of the applications available. Pricing could be a little better too!

Recommendations to others considering the product:

Great value if you take the time to implement it correctly. They provide a responsive, knowledgeable team to assist you with setup and they are always willing to help. I have been impressed with the changes that have been made since we have been using the product, they are constantly improving the software and actively listen to feedback.

What problems are you solving with the product? What benefits have you realized?

Using Brightidea, we are able to crowdsource solutions in an organized process. We are able to seek names to programs we have (internal and external) as well as come up with the next greatest amenity to offer to our residents. We have also been successful in organizing all of the pilots we are currently running and we have created a better process around submission and tracking. The benefits are really great the most notable one being that our associates feel like they are being heard and have some buy in. It makes people feel a little more vested and part of the organization.

What Idea Management solution do you use?

Thanks for letting us know!
Jeffery H.
Validated Reviewer
Verified Current User
Review Source

"Brightidea Review from Financial Services Professional"

What do you like best?

My favorite thing about Brightidea is the flexibility of the platform. There are so many customization capabilities it can be a little overwhelming but it allows us the ability to automate many of our manual processes. Also, the team is great to work with, from their sales, support, professional services and our personal customer success manager. I feel liketThey really listen to our recommendations and concerns.

What do you dislike?

The reporting and dashboard are a little lacking. There isn't really a "presentation layer' which allows us to organize and present the information about an idea to our executives. We have to export the information and create our own PowerPoint slides. Also the 'business impact' section isn't represented in the dashboard correctly. We must export the data and create Tableau visualizations from the data.

Recommendations to others considering the product:

Everyone at Brightidea has been great to work with. I highly recommend the solution. I feel like they really listen to our needs and want to improve the system to work better for us. A couple of our recommendation have already been implemented with their weekly system upgrades/fixes. Although there are still some things we would like to see improved, they were far and away the best solution from all of the vendors we looked.

What problems are you solving with the product? What benefits have you realized?

We are automating (as much as possible) a process which is very manual and time consuming using the rules engine to kick off tasks and communications. We are still in the 'build' phase so we haven't fully realized any benefits yet.

Steve H.
Validated Reviewer
Verified Current User
Review Source

"Highly recommended "

What do you like best?

The complete flexibility of system to meet any business challenge, whether that is themed, timed or always open that we have implemented (over 100 run to date), the ease to set up challenges and the range of pre-configured Apps at our disposal. Also feedback and ease of use for our employees to engage and the ability we have to change things for the better for our customers

What do you dislike?

I really cannot name anything I personally dislike,

Recommendations to others considering the product:

Highly recommended suite of products, great support and ease of use for our employees and challenge admin

What problems are you solving with the product? What benefits have you realized?

We run themed and open challenges (over 100 to date) on a many topics - leveraging new technology, Supporting Hackathon events, improving our customer experience, pitch days/ dragons' den to name but a few. The social features that Brightidea provide are fully utilised by our employees and the business impact that has been banked by the business as a result runs into millions (GBP) each year.

Robert P.
Validated Reviewer
Verified Current User
Review Source

"Brightidea - Innovation Simplified"

What do you like best?

Multiple types of innovation tools all in one place. Powerful backend that can hand large bulk amounts of ideas. Very open to ideas to improve the platform outside of contracting them specifically for your needs.

What do you dislike?

It does take quite a while to get changes via the IdeaSpace platform. It would be nice if there were more information about actual prioritization or where your idea stands. Most of the time it ends up In Product Backlog for a fairly indefinite amount of time.

Recommendations to others considering the product:

A lot of other similar tools can do similar things. A lot of them are great at coming up with a pretty looking GUI/front end. Where they fall apart for us is that outside of small, targeted challenges that collect a few dozen to maybe a little more than 100 ideas at once. They don't have the engine under the hood to collect, organize and manage THOUSANDS of ideas, nor be able to keep them historically as you continue to add to that number. Brightidea does the front end well but it also does the back end work well.

What problems are you solving with the product? What benefits have you realized?

We have an always open challenge that we use for all team members in the company. Previously the tool was built in-house and we had a heck of a time trying to organize and keep up with reviews to determine a pathway for the ideas that were posted. While it took several process changes internally, Brightidea helped make this organization far easier. It also has allowed us to open up more possibilities outside of that collection box like using it to run our own Pitch Day and Hackathon events.

Nikolas S.
Validated Reviewer
Verified Current User
Review Source

"A great place to gather and monitor ideas"

What do you like best?

I really like how easy it is to get going. Submitting an idea is easy and the customization makes it so the data you get from people submitting ideas exactly what you need.

The idea of Challenges really helps get things going. It makes it so it's not just an endless hole of general ideas, but it allows you to give ideas about different topics you may not have thought of without a specific challenge about it. And it gives a good timeline for those ideas.

What do you dislike?

The mobile app struggles to log me in and stay logged in. I can get past the login screen but it never actually loads anything, just shows the brightidea logo.

Notifications on the site can be a pain because even though I click the globe to view them the little red bubble doesn't go away until I click on it, mark it as read, or delete it from the notifications list. I can see why some people might like it, but having an option to change that would be nice.

Recommendations to others considering the product:

As a user having our in-house team show us how to do it and then host events that encourage us to submit ideas outside of solo submission was helpful in getting people on board.

It's not just about getting ideas, it's about feedback. At first, people will say "it's not for me because I don't have ideas." so you should let them know it's not just to submit ideas but to give feedback on what others submit.

What problems are you solving with the product? What benefits have you realized?

Idea submissions from those not regularly involved in the innovation process.

Natalie W.
Validated Reviewer
Verified Current User
Review Source

"Awesome software with room to grow"

What do you like best?

How intuitive the features are to use. It took very little time for me to figure out how to use. The features themselves are also useful. I love the budgeting tool, tasks and milestones especially.

What do you dislike?

Notification settings are limited - I get an absurd number of emails from the different workspaces I’m in. I also wish there were dependency options for tasks. Like once X happens then Y is assigned.

Recommendations to others considering the product:

Great software! It’s new so they’re still fixing things but overall a great product. They have been quick to answer questions/concerns and I'm confident they're working to implement positive changes.

What problems are you solving with the product? What benefits have you realized?

Market research data is summarized very well and shows weak and strong points. We're using it to track different concepts and how they perform during tests. It allows us to easily see what happened when. Also great for new team members to get quickly acclimated to a project

Eugene K.
Validated Reviewer
Verified Current User
Review Source

"Top Notch Ideation Platform (And then some ...)"

What do you like best?

Backend tools for managing ideas is by far one of the best in the industry. No other company (so far) has made it easy for Customers to be able to manage their pipeline of ideas generated.

What do you dislike?

Due to the idea of making it easy for Customers to create campaigns via Wizards, at times Customizations can be cumbersome. Advanced Customizations require the help from Professional Services.

Recommendations to others considering the product:

Easy to use platform for ideation, crowd-sourcing and talent management. Company continues to innovate and add features including the ability to do Hackathons among others.

What problems are you solving with the product? What benefits have you realized?

We've applied the concept of "Ideation" to solve multiple types of problems including process improvement, simple idea generation, business challenges, "the next big thing", a place for employees to collaborate and a "marketplace" concept. There is no shortage of ways to leverage Brightidea's platform.

Donna T.
Validated Reviewer
Verified Current User
Review Source

"Great Platform for Engaging Employees in Innovation"

What do you like best?

I love having the ability to not only gather ideas from employees but also track the ideas as the ideas are implemented. The analytics generated from the platform are also very useful in determining where we need to focus our efforts to engage more employees.

What do you dislike?

I'm still learning how to use all the features of the platform. I would love to have more options for customizing the home page without too much coding.

What problems are you solving with the product? What benefits have you realized?

We're using the platform to solve problems related to our school district. Some of the topics are teacher recruitment and retention and customizing professional learning experiences for educators. We're just beginning to utilize the platform but I've already seen more engagement from employees. We've also moved several ideas into production.

Dorit K.
Validated Reviewer
Verified Current User
Review Source

"Great product from a grwat company "

What do you like best?

Firstly we like the product, the UI, the flexibility we have as administrators, the analytics and the various selection tools. But i think that the important points that will make us continue our engagement is the tremendous support and attention we get from our account manager Dennis , suppor portal and quick response to anybidsue and also the great 1st year engagement with the team led by Christen. Also periodic updates to the software are very good. We like that the platform is constantly being updated and improved

What do you dislike?

Can’t think of anything. We are very happy at the moment

Recommendations to others considering the product:

Great software and great support

What problems are you solving with the product? What benefits have you realized?

Mostly idea gathering and rating with multiple challenges for various parts of our company. We mainly run hacathons and mini hacathons. The new app for them is great!

Tanya K.
Validated Reviewer
Verified Current User
Review Source

"BrightIdea Software"

What do you like best?

Browser based app is a plus. Fairly clean and easy to navigate.

What do you dislike?

Not able to browse by date submitted. Comment function disappears after certain stages.

Recommendations to others considering the product:

Make sure your team understands its needs before purchasing. The new Team Workspaces are good, but need improvement and more functionality. Ability to have dependent tasks, comment/files under tasks, and to adjust notifications are basic abilities in any project/workspace/task app, and SmartLab doesn't have them yet. We also can't include a link to a file, instead of uploading files (or at least link to other cloud storage solutions, like Dropbox and OneDrive). It's quite a gap for us, but hoping those features arrive soon so we don't have to use another app to fill the need.

What problems are you solving with the product? What benefits have you realized?

Central hub for ideation; we allow employees and community members to submit ideas.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"Best Platform in the market for Idea Management"

What do you like best?

My favorite parts are the user friendly design, easy to use feature and great support by Brightidea system.

If you know how to use Facebook, you will love Brightidea platform. All features are WYSIWYG (What you see on the screen is what you will get on output). Support team from Brightidea is always prompt with high quality delivery.

What do you dislike?

So far, everything is great. If the platform can evolve AI technology for the next generation release, that will be great!

Recommendations to others considering the product:

If you are looking for a platform for any type of ideation management system, Brightidea is the right and best one in the market.

What problems are you solving with the product? What benefits have you realized?

We were facing challenges to have a nice platform to collect and manage the review process for ideas. We were looking for a system with the capability of easy collecting idea, automating the review process, and easy to setup and maintain the system (code less) while with flexibility for customization. Also, we were looking for a platform with scalable and repeatable versatility. Brightidea platform is right there for us with mobile APP free for us which is another factor that why we chose it. It's improving the engagement of idea collection, visibility of reviewing process, collaboration of idea management and innovation roadmap business benefits. I do recommend this to all my colleagues.

My account manager from Brightidea is always supportive for any of my business requests.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"A trusted partner who helps you navigate the fog of innovation. "

What do you like best?

We had to setup a brand new innovation challenge in less than 1 hr and we pulled it off to showcase to our Senior Management. Very impressive!

BrightIdea's Commitment to your success

The team is always there! - it's like you have an in-house team without the cost.

Tech support is fast and effective

Their Relationship Mgr / Account Manager is very committed and so is their platform expert.

The platform is flexible and they think of a lot of use cases. If you are looking for any means of engagement, BrightIdea has got an app for it.

BrightIdea is constantly innovating their platform capabilities to keep it current and satisfying your innovation needs.

What do you dislike?

None that is a showstopper.

Perhaps the platform can be more customizable by the end user. But I understand that they cannot make everyone happy at the same time. These elements are things that I am willing to wait.

Recommendations to others considering the product:

Use BrightIdea since the team shows true passion and commitment for your success. They go the extra mile!

What problems are you solving with the product? What benefits have you realized?

New tech evaluation

Problem Solving

Opinion gathering

Tracking efforts

I
Internal Consultant
Validated Reviewer
Verified Current User
Review Source

"Beautiful modern sites with LOTS of customizable options"

What do you like best?

my campaigns are quick to deploy and users really like the quality of the site's look and feel right out of the box. I like all the options that are available in the UI for setup as well. I find each campaign sponsor or point person really have a lot of requirements for how they want the campaign to function, and it is fun to be able to say "yes, Brightidea can do that".

What do you dislike?

legacy terms like webstorm persist in the system. these should really be cleaned up. The UI for system admins is fine, could be better. The taxonomy of the site, things like email controls and configuration options (global and campaign level) seem to be in lots of different links, which makes them difficult to find and navigation is rather clunky and not too intuitive. I wish there was a way to interact with other customers. Specifically for ideas on campaigns, success stories, promotion material, etc. An online moderated community of admins would be splendid for moral support and idea generation and give an opportunity to feel more connected to the Brightidea brand.

Recommendations to others considering the product:

training materials are rather light, so you must be willing to explore the application on your own. For instance, there are no videos or selfpaced trainings. There is a heavy reliance on personal interaction with sales/account team, so the quality and availability of sales team can greatly impact onboarding speed and ease.

What problems are you solving with the product? What benefits have you realized?

finding new product opportunities globally, quickly, and gaining alignment with leadership for implementation.

Libby O.
Validated Reviewer
Review Source

"Powerful & User-Friendly Collaboration Technology"

What do you like best?

The flexibility that BrightIdea has provided has given us the ability to leverage the tool in many different areas across our enterprise. There is no one-size fits all solution, and BrightIdea allows us to be innovative in how we use the tool.

What do you dislike?

Clarity between Webstorm and Enterprise is not always great, and occasionally multiple terms are used for one thing (webstorm vs pipeline -- what is the difference?).

Recommendations to others considering the product:

BrightIdea is a straightforward tool to rollout in a simple manner -- what is not as straightforward is ensuring internal buy-in. This is stressed by the BrightIdea professional services team -- internal executive sponsorship is a must, as well as top-down interaction within the tool. Make sure that as you implement and consider BrightIdea, you know who within your organization will be an advocate for the program.

What problems are you solving with the product? What benefits have you realized?

We have enabled new ways of solving problems by using BrightIdea, as well as allowing a consistent method of providing feedback using the tool.

Cemil S.
Validated Reviewer
Verified Current User
Review Source

"Achieving Corporate Transformation"

What do you like best?

Apps are the most powerful side of Brightidea. Do you have a problem you can't decide how to fix or even name? There is an app for it!

What do you dislike?

There are some minor bugs and it's taking some time to fix them.

Recommendations to others considering the product:

Make sure that you stay in touch with your at Brightidea contact. Having a good personal communication can speed up things and helps you know every aspect of the system, letting take full advantage of the product. They are offering more than you see on the first sight.

What problems are you solving with the product? What benefits have you realized?

Cost cutting, process optimization and product development. Other than seven figure financial benefits, people are more excited about their ideas because they see the outcome themselves.

Kathlyn M.
Validated Reviewer
Review Source

"Transforming the way we work "

What do you like best?

Ease of use- The platform is extremely easy to use and navigate. It's great that you can create a new initiative page within minutes.

Global access- language translation feature is great for global companies

I think a lot of newer product release items like team workspace, business impact modeling, etc. are going to be a great added value for our team + users in the near future. Love that these features were added!

What do you dislike?

Since the entire platform is highly configurable, I don't necessarily agree that all the different apps are needed. I wish the formatting/site layout differed more and better represented the types of use cases intended for each app out of the box. Example- the Discuss app and Optimize app layout looks almost the same. It would be great if the Discuss app looked more like a true continuous discuss forum instead of having to submit each thought as if you are submitting an idea in the Optimize app.

What problems are you solving with the product? What benefits have you realized?

Business problems we are solving for- Employee engagement, cross-collaboration among different departments and geographical locations, openly addressing company problems and finding solutions to potential implement. More specifically, we launched with challenges sponsored by our CEO that asked our employees for ideas around key Company focus areas (i.e. consumer digital transformation and culture of innovation/new ways of working)

Benefits- employees have recognized that they now have an open space to share ideas, collaborate with each other, and meet new people outside their department. This platform is helping our organization build the foundation for a cultural shift at Ralph Lauren. Over the past year since we've launched the platform, other departments are exploring different ways of using the platform other than idea sharing (i.e. project submission, evaluation + tracking).

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"System review and typed discussion"

What do you like best?

Overall, the platform is very flexible and gives customers the ability to change and modify challenges to meet the needs of challenge and idea owners alike. Very intuitive and gives many different capabilities to add graphics to increase marketability.

What do you dislike?

BLUE COLLAR: The ability to log-in seems to be a big sticking point for customers. If the system isn't able to accept log-in methods outside of emails, it limits the potential growth.

In addition - having easy ways to engage an hourly employee - someone who works in manufacturing and may not have easy access to a computer - is a need. Maybe BI offers some sort of hardware to come along with the software?

WHITE COLLAR: Need an easier way to engage EXTERNAL users, without having to have a separate contract.

Recommendations to others considering the product:

Great software and apps. I don't know that I really like the "major releases", may be even more intimate if releases happened as needed - and customers were contacted directly to assist. My #1 recommendation for Brightidea is to LEAD the innovation space. This means a lot, I know, but I see your competitors making changes that meet additional needs outside of the internal crowd that BI seems to be missing.

What problems are you solving with the product? What benefits have you realized?

Overall - we are using Brightidea to solve challenges related to our product, our processes, and many areas that reach our customers.

The biggest opportunity we have is to allow our employees and our crowd easy access to the system - while also managing and protecting our IP.

Maureen B.
Validated Reviewer
Verified Current User
Review Source

"Power of the Crowd"

What do you like best?

Employees are the best source of knowledge regarding how work could be improved both for processes and customer experiences. Just ask them! Keep employees engaged, let them be heard.

What do you dislike?

I can't think of anything right now. I've been the administrator for 3 of the 4 years my company has partnered with BrightIdea and they are very responsive to questions and eager for feedback and ideas for enhancements. Continuous improvement!

Recommendations to others considering the product:

Every person I've met at Brightidea has been top notch! They're a passionate and enthusiastic group and a joy to work with.

What problems are you solving with the product? What benefits have you realized?

In addition to crowdsourcing ideas, we've also used the platform to connect people with "talent sharing" opportunities. This creates avenues that haven't existed previously.

Burke B.
Validated Reviewer
Verified Current User
Review Source

"Neat product to expore innovation from a wide group of people"

What do you like best?

It is really easy to post ideas, review others, and track which ideas are doing the best. I like that there are various ways to sort ideas.

What do you dislike?

Not sure if this is just the way that we use the product or if it is a product issue, but when we request to join a team it doesn't always see to work.

Recommendations to others considering the product:

This has been a great tool for us to gather ideas, get feedback from others, and to form collaborative groups to explore innovative solutions to our business problems or opportunities.

What problems are you solving with the product? What benefits have you realized?

It allows us to collect innovative thoughts and ideas to improve our current way of doing business, or to create new lines of business to fulfill our mission.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"Overall Wonderful Experience"

What do you like best?

Working with Rod has always been easy and he is always quick to help out and offer suggestions. We have engaged the design team many times as well and had a great experience. Tech support has always been very responsive and helpful with their solutions.

What do you dislike?

Costs can quickly add up for certain items and the design work can be pricey. It would be nice if the customer could edit more of the website code. We understand that this isnt available though because someone could easily destroy their site if they didnt know what they were doing. We have also had issues with Google translate not being the best for challenges we need to run in different languages.

What problems are you solving with the product? What benefits have you realized?

We are running challenges for new products and solutions as well as creating ways to gather information for some of our business units. We also have an external site to run public challenges and collect general ideas for the company.

Mike K.
Validated Reviewer
Verified Current User
Review Source

"A simple tool to crowd source innovation"

What do you like best?

How easy it makes it to crowdsource innovative ideas from an entire organization / network in a centralized platform.

What do you dislike?

UX design and overall 'feel' of the platform feels a bit dated but still accomplishes the job.

Recommendations to others considering the product:

Not sure if other tools are on the market that allow you to do something similar or not. Bright Ideas provides a turnkey solution to crowdsource innovations - and is especially beneficial if you have a lot of remote employees. Give it a try or at least view a demo!

What problems are you solving with the product? What benefits have you realized?

Group brainstorming with remote employees.. Crowdsourcing best ideas and allowing individuals to vote on ideas. It's allowed us to create buy-in from multiple parties within the org.

Ernie R.
Validated Reviewer
Verified Current User
Review Source

"Innovation at it's best!"

What do you like best?

BrightIdea is always innovating and adding new features to make the product better and easier to use, but what I like best is the support we receive from BrightIdea. Many vendors are hard to reach after a contract is signed with them, but BrightIdea is the exact opposite. We are constantly working with them and they provide us with amazing support on best practices for running our WebStorms.

What do you dislike?

I don't have any thing I would categorize as disliking with BrightIdea

What problems are you solving with the product? What benefits have you realized?

The business problem we are trying to solve is how best to gather the best ideas from our workforce and leverage those ideas internally and with our clients.

UN
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"I've been using Bright Idea pretty regularly for the past 1.5 years."

What do you like best?

I love the ability to capture all of your organizations ideas in one central location, and the ability to comment and vote on each idea. More recently, I love that you're able to use it as a project management tool with the workspace functionality.

What do you dislike?

There are some pains that my organization has experienced with this platform. Having to repeatedly log in on the mobile version (wish it would remember me) slows things down and currently, getting a notification email each time a task is updated or added to a specific project's workspace really affects the user experience negatively. I'd rather get a notification in Bright Idea for that vs. as an email.

Recommendations to others considering the product:

Brightidea is a one-of-a-kind software and is a must for any innovation team, especially. Plus, their support team is incredible!

What problems are you solving with the product? What benefits have you realized?

Brightidea is a tool that our innovation team decided our organization should invest in so that we could capture our organization's fundraising ideas, and have slowly expanded to adding several of our outside partners to contribute ideas to Brightidea. The business problem we're solving is organization, organization wide buy-in and input, and more funds raised for our non-profit. We've realized that Brightidea is the cornerstone of our organization and without it we won't be able to create new ideas to raise more funds.

Antonia E.
Validated Reviewer
Verified Current User
Review Source

"Easy yet not so much."

What do you like best?

Submitting ideas is easy and asks detailed questions.

What do you dislike?

The home interface, as easy as it is to navigate, can still be confusing. There seem to be several "Menu's". One at the top for my general profile, one in the middle for how it works and challenges, the there is more info below it. It becomes too much information.

What problems are you solving with the product? What benefits have you realized?

We are trying to come up with new ideas to increase fundraising, or improve current fundraising programs/initiatives.

It has been a great platform to read in detail all the ideas other employees have. At the same time, they seem to all be divided and spread out making it hard to see a "list".

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