Julie B.
JB
Julie B.
Finance Director
Mid-Market (51-1000 emp.)
"Making HR simple..."
5/5
What do you like best about BrightHR?

BrightHR was simple and easy to implement and to integrate into our business. The training provided was crucial to give a full understanding of the system, this took approx. 2 hours.

We had over 300 employee and no HR!! 30% of our staff did not have employment contracts, we had just been in administration and then through TUPE to the new company. It was a mess.

Bright HR to the rescue, they put together employment contract templates for full time, part time and Term Time only staff. This allowed via mail merge to create contracts for each employee.

A template was provided by BrightHR in excel format capturing name, addresses, start date, date of birth, next of kin, job title etc. Once completed this was imported into the system, saving time and ensuring quality of data.

Once the data was imported, staff were invited, and this allowed them to add any additional information.

Managers were all given their staff contracts, and these were uploaded to the system, where staff signed off their new employment contracts.

Going forward staff were able to request holiday and any other time off and before approval manager would get notification if there was any conflict.

All promotions / disciplinary’s were also uploaded, so a full HR file was available for each employee.

Issuing or updating companywide documents like staff handbooks was done in minutes, simply upload and issue to all staff.

Staff confidential information remained confidential with only managers see their own staff documentation.

This system was used daily and any issues cyustomer support was just a phone call away. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Shift pattern need to be more flexible.

As our staff reduced the pricing remained high. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Ashely Wilson - Superb service"
5/5
What do you like best about BrightHR?

Had my first training session with Ashley Wilson who was absolutely superb. I learnt so much from the hour working together. Couldn't recommend him more and Bright HR Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I have nothing i currently dislike about the Bright HR platform. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning
AA
Verified User in Architecture & Planning
Small-Business (50 or fewer emp.)
"Excellent IT service"
5/5
What do you like best about BrightHR?

James has been the most helpful and patient person with clear lines and guidance, a very pleasant person to work with.

Thank you James Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Some features are not needed specifically for us Review collected by and hosted on G2.com.

HW
Helen W.
Small-Business (50 or fewer emp.)
"Great customer support"
5/5
What do you like best about BrightHR?

I was extremely pleased with the fast and efficient support from an adviser on the phone today who took me through a screen share to assist me to update information on my employees annual leave entitlement. This was a perfect visual assistance which made my job easier. I highly recommend this service. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I have no negative feedback to give to this as it is by far the best hr platform I have used. Review collected by and hosted on G2.com.

Atchay Kumar N.
AN
Atchay Kumar N.
Business Service Specialist
Enterprise (> 1000 emp.)
"Review brightHR"
5/5
What do you like best about BrightHR?

It is a very good software With a user friendly interface and it is helping me in many ways like time management attendance management Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Nothing to hate about because it is very good in usage Review collected by and hosted on G2.com.

JH
James H.
Small-Business (50 or fewer emp.)
"Helpful onboarding"
5/5
What do you like best about BrightHR?

BrightHR helps me to keep all HR tasks in one place. It takes the pressure out of holiday requests and is easy to use. All the apps mean that our team can have their own individiual link and seperate documentation portals means that we can keep hidden HR documents (and things we are working on) seperate from the rest of the team. ​​​​Samuel Lambrou was really helpful in providing onboarding training and took the time to explain how functions worked. He also introduced me to services I didn't know about and correct mistakes I was making on setting things up. We launched the service to our team shortly after our meeting and are so much happier for having it as a resource, place to gain HR advice and general office tidier (goodbye dog-eared policy folder!) I'm sure we will use it a lot more in the future. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

It would be helpful to know the prices of additions to our packages so we can consider whether it is something we'd want to bolt on. I wouldn't say it's a dislike though-just a suggestion! Review collected by and hosted on G2.com.

Verified User in Sports
AS
Verified User in Sports
Small-Business (50 or fewer emp.)
"Poor service so far"
1/5
What do you like best about BrightHR?

Quotation and service explained. Original contact went well. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Poor service. Still not setup 3 months later. No dummy run done. Staff not fully setup. Promised call to resolve still not done despite chasing. Debating if worth contuing or cancelling. Review collected by and hosted on G2.com.

NW
Natasha W.
Small-Business (50 or fewer emp.)
"On boarding training"
4/5
What do you like best about BrightHR?

The desktop version of BrightHR and their other sites (Bright Safe etc) are really user friendly, simple and easy to use. Most of the sections are pretty self explanatory and if something isn't 100% obviously clear, there are usually helpful little excalmation marks that will provide you with the info you need.

My on board training today was wit Niqua. Both times i have spoken to her have been pleasant and informative. She clearly knows what she is doing and is very helpful indeed! - Thank you Niqua. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

The Bright app's really let the who experience down (with the exception of the BLIP app - its great)

It's no where near as user friendly and you don't have quite so much access - some of the features aren't available on the app.

Some of the staff are finding the rotas a little difficult but this I'm sure will change within time as they are used to using a different software. Review collected by and hosted on G2.com.

Maudie H.
MH
Maudie H.
Bookkeeper
Small-Business (50 or fewer emp.)
"Keep on top of leave and absence easily"
4/5
What do you like best about BrightHR?

BrightHR has a range of functions that make keeping track of all things employee related simple and straightforward. In addtion to staff being able to log and request their annual leave easily, I can also track absence and reasons for it from one easy portal, and run reports to check for exceptions and anomalies.

Samuel Lambrou showed me how to maximise the document function within the platform as well which has provided a perfect solution for us in terms of where to keep forms staff need access to less regularly e.g. eye test claims (we all end up spending ages trying to find it in the online file library!). Add in the e-learning as well and it's much more than just a staff database! Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I can't think of anything at present that I dislike about BrightHR - so far it's doing what I need it to do! Review collected by and hosted on G2.com.

KC
Kilvert C.
Mid-Market (51-1000 emp.)
"So helpful"
5/5
What do you like best about BrightHR?

Everyone at Bright HR and Bright Safe have been so helpful and patient. We have over 50 volunteers and won't use parts of the HR set-up. Then team have been excellent in helping us to get the most out of system. I can't believe how patient Hanaan has been whilst helping me set-up everything. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I would like there to be an easier volunteer default that automatically disregards some aspects of employee stats. Review collected by and hosted on G2.com.