I use BrightHire for AI-assisted interview scorecard completion and interviewer assessments. BrightHire solves the problem of chasing scorecards and getting relevant scorecard feedback to the interview. It also helps with reporting, allowing us to get data from our interviews to continuously improve our talent assessment strategy. I like that BrightHire integrates well with Greenhouse and that the user experience for our recruiters and admins is straightforward. This integration is valuable because we don't have to instruct our recruiters to go to multiple places. Review collected by and hosted on G2.com.

BrightHire works well overall, but the Zoom integration could be smoother. There are three separate steps that each user must follow to use BrightHire, instead of just one. Even though it happens just once, getting our entire hiring manager employee base to complete the process can be complicated. Review collected by and hosted on G2.com.

I like that BrightHire's integration is seamless and shows up in my interview, allowing me to add the notetaker without having to worry about taking notes accurately. I also appreciate that after the interview is done, I get a nice notification when things are ready for me. This allows me to focus on the interview itself. Additionally, I like to watch the replay and copy the transcript for analysis, which helps me evaluate the interview for both myself as the interviewer and the candidate. The initial setup was quite easy, and we integrated it with Greenhouse. Review collected by and hosted on G2.com.

some times the upload takes a long time, and I want an MCP server Review collected by and hosted on G2.com.

I love how BrightHire allows our interviewers to be more present with candidates, without having to furiously take notes during the interview. It feels like something has been taken off their plate, and they can rewatch the interview afterward and work from facts rather than memory—especially when they’re in back-to-back meetings. Review collected by and hosted on G2.com.

The integration with Zoom can be challenging if you have org wide settings that require additional configuration but BrightHire was able to help us work on a solution. Review collected by and hosted on G2.com.

I really like how easily it integrates with our ATS. The notes are accurate and well organized, which makes them easy to review later. I’m also a huge fan of how little admin work it requires overall. Review collected by and hosted on G2.com.

My only note would be that it sometimes misspells the name's of companies. Review collected by and hosted on G2.com.

I find BrightHire incredibly user-friendly, and our hiring teams love it! Its notetaking is pretty darn accurate, and they're constantly improving the product by unlocking new functionality. I also appreciate its emerging functionality in helping us combat candidate fraud, which is one of the most significant problems Talent Acquisition teams face these days. When it's easy to use and more accurate, more teams will use it, which means we get richer interviewer feedback more promptly, enabling us to make selection and disposition decisions faster than ever. Review collected by and hosted on G2.com.

The phone/VOIP-based interviews are slightly more challenging because candidate cell phones often detect potential spam, which requires them to call back the recruiter's direct phone number. It's a bit more manual to add the recording and transcription functionality to a call-back, making the process less smooth. Also, while the agentic interviewer is excellent at flagging potential candidate fraud or integrity issues, the same feature isn't yet live for live interviews, and I'd love to see that feature parity happen. Review collected by and hosted on G2.com.

Captures more information in less time. Notes are more accurate. We can ask more complex questions and gather more detail. It's great for interview reviews. We're able to better focus on the conversation with our candidates. Review collected by and hosted on G2.com.

Sometimes there are errors and you won't find out until the time of the interview, which doesn't leave time to try and fix them, so you won't capture notes. Review collected by and hosted on G2.com.

One thing I’ve started to appreciate more is how BrightHire creates a searchable archive of interviews. Over time, it becomes a really valuable knowledge base—you can go back and spot patterns across candidates or even reuse strong responses as benchmarks for future hiring.

Another underrated aspect is the candidate experience. Because interviews are more structured and focused, conversations tend to feel more organized and relevant, which reflects well on the company and avoids the usual repetitive questioning candidates often face.

I also like how it supports better alignment across teams. Everyone evaluates candidates using the same context and evidence, which reduces back-and-forth and helps teams reach decisions faster without miscommunication.

Finally, the integrations with other hiring tools make it easier to plug BrightHire into existing workflows rather than forcing teams to adapt to something completely new. That lowers friction and makes adoption much smoother. Review collected by and hosted on G2.com.

One gap is deeper analytics. While it captures and organizes interviews nicely, it could go further in turning that data into actionable insights—like identifying which interview questions actually predict strong hires or flagging patterns in hiring decisions over time.

Another area is customization. Teams with very specific or complex hiring workflows might find the structure a bit rigid. More flexibility in tailoring interview templates, scorecards, and evaluation criteria would make it more adaptable across different roles and industries.

There’s also room to improve onboarding and training. For new users, especially interviewers who aren’t very tech-savvy, the learning curve can feel a bit steep. More guided setup, in-product tips, or best-practice prompts could help teams get value faster.

Finally, pricing transparency and scalability could be clearer. For smaller teams or startups, it’s not always obvious what they’ll get at each tier or how costs scale as hiring volume grows, which can make adoption feel like a bigger commitment than necessary. Review collected by and hosted on G2.com.

I use BrightHire to record and review all our interviews at Help Scout. It helps us capture transcripts for review, ensuring we ask all the necessary questions in interviews. I love that it gets our scorecards in faster because they are easier to generate and assists in training new interviewers. I often use the clip feature to share real candidate responses quickly with the team, which aids in providing more context and introducing our team to candidates. The tool is pretty easy to use and offers all the features we need to run a great process. Review collected by and hosted on G2.com.

There's a lot of features we don't yet use, and a few I'm not sure we need. I'd rather have an MCP where I can do a lot of what they set up in BrightHire right through Claude or ChatGPT. That would certainly make the platform easier to use and to get our team to use more. Review collected by and hosted on G2.com.

The accuracy of the translated notes and how easy it is to use. Review collected by and hosted on G2.com.

The integration after the free version was over became a bit cumbersome and not so easy to complete. We had to involve product support. Review collected by and hosted on G2.com.

I like that the notes are placed directly in the scorecard and are concise and accurate. The process of calling a candidate is very seamless as well. Review collected by and hosted on G2.com.

I dislike the call back process for candidates and I am unsure which number they are supposed to call back on. I wish the call back process for a candidate was a bit smoother. Review collected by and hosted on G2.com.