The Brightflag ebilling tool is easy to use and has a "customer first" philosophy, which comes through in every aspect. Every person working at Brightflag continuously seeks feedback and incorporates it into their product. Review collected by and hosted on G2.com.

Small pockets (e.g., accruals) needs more attention. Review collected by and hosted on G2.com.

Getting everything set up is very quick, and uploading invoices is just as fast. The AI automatically reviews invoices, which saves our team a lot of time. It’s also easy to track spending by department. Review collected by and hosted on G2.com.

The onboarding process was frustrating at times because we ran into a few issues integrating it with our AP software. Review collected by and hosted on G2.com.

The AI parsing of invoices and automatic flagging against billing guidelines make reviews easy and reliable. Review collected by and hosted on G2.com.

Report generations is still clunky, and I cannot automatically compare accruals to invoices submitted for reliability checks on data. Review collected by and hosted on G2.com.

Ease of implementation and user interface for reviewing/approving invoices Review collected by and hosted on G2.com.

New matter set up could be more streamlined. Additionally, firms with multiple/different billing offices are treated as distinct firms in BrightFlag, and the spend data isn't consolidated. Review collected by and hosted on G2.com.

The interface is epurated, user friendly and the AI seems to be quite effective especially at reading PDF documents. It's also a good tool for governance and reporting Review collected by and hosted on G2.com.

one weak point: the fact that for a single matter, one's can't specify several worklows with conditions. Because some times, for a same matter, some invoices will need the approval of a counsel A and others from a counsel B Review collected by and hosted on G2.com.

Nothing, per se. It must work for their cusotmers; not so good for the clients. Review collected by and hosted on G2.com.

There's no phone number for customer support. I've had endless difficulties with the email-based support, and can't find a way to escalate. Review collected by and hosted on G2.com.

Easy to use, can accommodate global spend complexities Review collected by and hosted on G2.com.

The product works well. After using it for a few months I don't really have any constructive feedback to provide. Review collected by and hosted on G2.com.

The platform itself is really user friendly and intuitive. But more than that, Brightflag is a true partner making sure your team is successful as long as you are their customer. The customer service is beyond anything I’ve experienced with other vendors. We truly feel we have a partner in Brightflag. Review collected by and hosted on G2.com.

There is some functionality that exists in other ebilling platforms that is not available with Brightflag, but even those are nice to have and not must haves. Also, the dashboards are not configurable, so you get what they give you out of the box. Review collected by and hosted on G2.com.

provides good intel and the team is helpful Review collected by and hosted on G2.com.

still sometimes clunky, and takes a long time to get onboarded Review collected by and hosted on G2.com.

Clean UI, intuitive and straightforward for my legal team to access what they need. Invoice review is simple and clear Review collected by and hosted on G2.com.

Nothing, all systems have improvements but Brightflag's are minor and being picky! Review collected by and hosted on G2.com.