--- title: Brightflag Reviews meta_title: 'Brightflag Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 202 reviews by the users' company size, role or industry to find out how Brightflag works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 202 scale: '5' date_modified: '2026-07-23' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # Brightflag Reviews **Vendor:** Brightflag **Category:** [Enterprise Legal Management (ELM) Software](https://www.g2.com/categories/enterprise-legal-management-elm) **Average Rating:** 4.6/5.0 **Total Reviews:** 202 ## About Brightflag Brightflag is the intuitive, AI-powered Enterprise Legal Management platform that empowers corporate legal teams and outside counsel to unlock business growth. As the system of record for matters, vendors, and spend, Brightflag combines AI-native e-billing, matter management, and vendor management to give teams real-time control over legal costs, drive more effective collaboration with outside counsel, and enable data-driven vendor decisions. Built for seamless integration with AI workspaces, AI agents, and other systems via its API and MCP server, the platform delivers rapid implementation, high adoption, and measurable outcomes—backed by unparalleled customer support focused on long-term success. ## Brightflag Reviews ### 1. Brightflag’s AI and Support Team Exceed Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Gretl P. | Corporate Responsibility/Legal Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Brightflag?** The AI piece is a game-changer. The customer service is excellent - our Implementation Manager was knowledgeable and helpful, our Customer Success Manager is responsive and intuitive, and the support team always works to address any concerns. The platform is easy to use. Brightflag always tries to look for ways to make your experience better. **What do you dislike about Brightflag?** I have nothing to add here. There is nothing I dislike about Brightflag. **What problems is Brightflag solving and how is that benefiting you?** I love how we can setup Brightflag to auto-reject or to flag invoices based on Billing Guidelines rules. It makes reviewing invoices easier. ### 2. Efficient Invoice Processing with User-Friendly Approval Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Brightflag?** Brightflag helps me obtain internal approvals and correspond with outside counsel efficiently. The initial setup was easy as well. **What do you dislike about Brightflag?** N/A **What problems is Brightflag solving and how is that benefiting you?** I use Brightflag to process invoices, obtain internal approvals efficiently and correspond smoothly with outside counsel. It lets me add internal approvers quickly and effortlessly using the workflow feature. ### 3. Outstanding CSM Support and Excellent Spend Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** James T. | Legal Billing & Insights Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Brightflag?** Visibility of spend, support from CSM (Juliet). **What do you dislike about Brightflag?** Ask Brightflag, I’ve had issues with the quality. **What problems is Brightflag solving and how is that benefiting you?** Tracking of budget. Visibility of spend. Control of invoicing. ### 4. Granular Data Insights Made Easy with Brightflag AI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Brightflag?** The granular access to data insights using Brightflag AI **What do you dislike about Brightflag?** The billing and matter setup can be a little confusing on the firm side, but that's mostly user error across firms. **What problems is Brightflag solving and how is that benefiting you?** OC spend tracking and management across a large, multi-team approach to OC use. ### 5. Knowledge of your Spend is Priceless **Rating:** 5.0/5.0 stars **Reviewed by:** SherryAnn B. | Legal and Contracts Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Brightflag?** From the moment of implementation to our daily use, we have had great support with the implementation team, training, CSM and customer support. Everyone works with you to obtain the results you want to obtain and/or fix a hiccup and learn how to use the system. We were no longer tracking accruals and expenses manually and being able to control timekeeper rates, budgets, reporting, forecasting spend, communication with regards to expectations for year and being able to institute that decision. We have a special function required for certain vendors and Brightflag worked with us to be able to upload different invoices and track a different accrual. The Brightflag team is always working to help us obtain the results that are required. Our CSM is always available and communicates with us frequently to make sure everything is ok, and our monthly meetings help us keep Brightflag clean and gives insights of any patterns that we might want to address. As the administrator I use Brigthflag daily, and with my daily usage, I can easily move through the system. **What do you dislike about Brightflag?** I do not dislike anything, but if I do see something that I think could make it easier, then I reach out to my CSM or Brightflag support to make a suggestion or see if I am doing something wrong. **What problems is Brightflag solving and how is that benefiting you?** Control on spend - ensuring budgets are being met, control of timekeeper increases, ease of tracking spend and accruals. ### 6. Informative, Streamlined, and Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Lilly W. | Legal Operations Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Brightflag?** Brightflag is an exceptionally user-friendly platform that both our team and Outside Counsel use daily. Their support team is consistently attentive, responsive, and eager to help. Although system transitions are often challenging, our implementation representative offered excellent guidance and support, making this the smoothest migration I’ve experienced. We continue to rely on Brightflag for prompt, personalized assistance whenever questions arise or issues need to be resolved. **What do you dislike about Brightflag?** It would be helpful to have additional filtering and bulk editing capabilities—such as the ability to apply a Purchase Order ID to all matters associated with a specific law firm or to update country codes in bulk, instead of entering them individually. **What problems is Brightflag solving and how is that benefiting you?** Brightflag’s system supports us in effectively planning and tracking our budgets, managing timekeeper rates, and identifying opportunities for cost savings. It is also highly valuable for analyzing invoices and seamlessly transferring them to our Accounts Payable system, streamlining the overall invoice processing workflow. ### 7. Brightflag offers an exceptional experience, especially when it comes to after-sales service **Rating:** 5.0/5.0 stars **Reviewed by:** Mao R. | Senior Manager of Legal Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** Brightflag offers an exceptional experience, especially when it comes to after-sales service — their team is always ready and willing to help. Their responsiveness and genuine commitment to customer success set them apart in the legal tech space. Even in areas where they already lead the industry, they continue to push improvements, showing a strong dedication to innovation. The implementation team is hands down the best I’ve worked with — knowledgeable, supportive, and efficient from start to finish. What truly stands out is that they deliver on every promise they make, staying true to their guarantees without exception. Brightflag doesn’t just sell a product; they build a partnership with their clients. I couldn’t recommend them more highly for legal teams looking for reliability, performance, and ongoing support. **What do you dislike about Brightflag?** The matter profile interface needs improvement **What problems is Brightflag solving and how is that benefiting you?** Brightflag is helping a lot cut down outside counsel cost by making legal service provider management easy. ### 8. Invoice Flags Make Reviews More Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Brightflag?** The invoice flags that help make reviews more efficient. **What do you dislike about Brightflag?** That timekeeper rates are not directly linked to a matter. **What problems is Brightflag solving and how is that benefiting you?** Budget visibility and the ability to turn numbers into meaningful reports. ### 9. Outstanding Experience: Easy to Use, Transparent, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Brightflag?** Ease of use, access to previously unseen data points, transparency and the ability to better enforce our OC guidelines. All of the individuals involved in implementation and hypercare have been so incredibly kind and helpful. 10/10, five stars, A+++++. **What do you dislike about Brightflag?** Our company is still in the early days of use and we are still building out an API connection. **What problems is Brightflag solving and how is that benefiting you?** Our team is now able to run reporting on spend, compare spend to matter budgets, transparency on the invoice approval process ### 10. Brightflag Makes Legal Ops Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** What I absolutely love about Brightflag is the time it saves. The AI-driven invoice review drastically cuts down on manual work and reduces errors, which is a huge win. The way it breaks down and flags issues is incredibly helpful, it feels like having a second set of (very sharp) eyes on every invoice. The platform is also super intuitive, which made adoption across the team really smooth. And I have to give a shoutout to their customer support! They’re consistently responsive and quick to resolve any issues that come up. **What do you dislike about Brightflag?** The only real downside I’ve experienced is that the system occasionally lags and needs a refresh. It’s not a dealbreaker, but it can be a bit disruptive. That said, their team is always on top of it, running diagnostics and keeping us informed. **What problems is Brightflag solving and how is that benefiting you?** Brightflag solves the challenge of managing outside counsel and legal spend efficiently by automating invoice reviews, reducing manual errors, and providing clear, real-time insights into our budget. It saves us significant time, ensures billing compliance, and helps us make smarter, data-driven decisions. ### 11. Brightflag: Saving Us Time, Nerves, and Delivering Granular Legal Spend Data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** The implementation process was very smooth and easy; the Brightflag team guided us through every step and did most of the heavy lifting for us. Now it's our 3rd year using it. Their support team and our Customer Success Manager are always very helpful and supportive, doesn't matter how big or small the issue at hand is. Time-saving & streamlined workflows - Brightflag has helped us automate and simplify previously manual processes. From matter creation to invoice review, it reduces admin burden and allows us to focus more on high-value legal work. Improved visibility & control The platform offers a detailed and centralized overview of legal spend—including granular data on vendors, matter types, jurisdictions, and trends. This visibility helps us make better budgeting decisions and track where our legal resources are going. Smarter invoice review What used to be a time-consuming task is now straightforward and efficient. Brightflag’s AI-powered invoice analysis flags inconsistencies, enforces billing guidelines, and ensures we're paying for what we actually agreed to—nothing more. Data-driven decision making With intuitive dashboards and reports, we now have the data to back up decisions, identify outliers, and optimise vendor relationships. **What do you dislike about Brightflag?** That's on us and our internal processes, but being able to block submitting invoices to the wrong entities by Vendors and/or a bigger warning message to the Counsels reviewing invoices when the Entity on the invoice and in the matter don't match would be amazing. Again, it's more on us to educate and train, but it would be a cool feature. Otherwise, a superb tool for matter and invoice management. **What problems is Brightflag solving and how is that benefiting you?** Time-saving & streamlined workflows Brightflag has helped us automate and simplify previously manual processes. From matter creation to invoice review, it reduces admin burden and allows us to focus more on high-value legal work. Improved visibility & control The platform offers a detailed and centralized overview of legal spend—including granular data on vendors, matter types, jurisdictions, and trends. This visibility helps us make better budgeting decisions and track where our legal resources are going. ### 12. After three years with Brightflag, it’s clear the platform continues to evolve in all the right ways **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Brightflag?** Brightflag continues to roll out new features aimed at improving the user experience. One standout is the “Ask Brightflag AI” tool, which has proven incredibly valuable when I need to quickly gather and analyze data. **What do you dislike about Brightflag?** When it comes to accruals, it would be incredibly helpful to have more control over vendor communications. Specifically, the ability to select which vendors receive automated accrual reminders—and ideally, send those reminders directly from within the platform—would streamline the process and reduce manual follow-up. **What problems is Brightflag solving and how is that benefiting you?** Brightflag is solving several key problems for Sprinklr. By automating legal invoice processing and matter management, it reduces administrative burden and minimizes errors. This efficiency frees up our legal team to focus on more strategic tasks. Additionally, Brightflag’s analytics provide valuable insights into legal spending, helping us make more informed decisions and better manage our budget. Overall, Brightflag enhances our operational efficiency and supports smarter financial management. ### 13. Success, driven by teamwork and excelllent reporting capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Steve C. | Head of Panel Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Brightflag?** Brightflag has become an integral part of our day to day lives within our legal function. We have a complete handle on all legal spend and the value that we have gained through monitoring reports and detecting and acting on trends that the system provides, has been extremely helpful. We recently conducted a full review of our legal network of firms and we used three years worth of Brightflag data to shape our Request For Information process. The insights that we gained from the Brightflag platform gave us the leverage to get the best possible return from our Law firms and we now have a streamlined and highly competitive Panel of firms to choose from The collaboration between our two companies has also been a major factor in our success. Our discussions have always been very open and we always seem to resolve any issues quickly. Brightflag is a very valuable platform for our business and we rely on it daily to control both our spend and our Vendors behaiours. **What do you dislike about Brightflag?** The improvements made to the system over the last two years have taken away any minor issues that i would have had. It's an extremely easy system to navigate. **What problems is Brightflag solving and how is that benefiting you?** It allows us to have a full picture of our legal spend and it also allows us to make decisions about our Vendors based on data and reporting. All details pertaining to a matter can be stored in the one place and most importantly, it allows us to leverage the data against the Vendors that we use, to allow us to ge the most competitive rates in the market. ### 14. Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Brightflag?** #1 is customer support and then Ease of use. **What do you dislike about Brightflag?** There are some items that aren't intuitive but once you are aware of these it's fine. **What problems is Brightflag solving and how is that benefiting you?** Understanding accruals and harnessing the information from reports so they can be utilized more efficiently ### 15. Our first outside counsel e-billing system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** The UI is easy to learn and the AI is great at catching flags. **What do you dislike about Brightflag?** We have the SFTP integration, but the timeline to get the reports from Brightflag to the SFTP is several months, when the only one-sheet we were provided from Sales says it would not take that long. There was also a misunderstanding between our team and Sales that the integration team would be able to fully help us configure the Coupa integration and that our IT team would not be needed. **What problems is Brightflag solving and how is that benefiting you?** We really had no details about our spending because we didn't have an e-billing system. The reporting features will benefit us. Also the AI that catches flags, when previously it was up to the attorneys to review invoices for flags. We also now are tracking timekeeper rates when we weren't fully tracking them before. ### 16. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Asoni H. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Brightflag?** The best thing about Brightflag is the outstanding customer support, the ease of use, and the number of great features. The fast implementation that allows the ease to quickly realize the value of the program. The ease of the integration is also flawless and use it frequently to complete day to day task. **What do you dislike about Brightflag?** The thing I dislike about Brightflag is the limited customization and its complex setup which is very difficult and challenging. **What problems is Brightflag solving and how is that benefiting you?** The problems it solves is the time saving which is automated and cost control which helps us cut cost and improve accuracy which helps. ### 17. Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Brightflag?** I appreciate the system's simplicity. It facilitates the effortless creation of matters. Additionally, I value the Learning Center for its comprehensive and informative nature. The customer support is impressive. I can send an email and receive a resolution within hours. **What do you dislike about Brightflag?** Not having the capability to export Allocations information to check the list of codes that have been added. **What problems is Brightflag solving and how is that benefiting you?** Allowing me to easily access matters and review invoices. ### 18. Excellent customer service and support. **Rating:** 5.0/5.0 stars **Reviewed by:** Debra W. | Senior Paralegal/Contract Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Brightflag?** The entire Brightflag team took the time to learn about my industry and how our legal team functions. During the vetting process, they went above and beyond all the options I was considering. From my first contact with Brightflag until the present, the Brightflag team has been quick to respond to any questions I may have. The implementation process was seamless; we were up ane running in 8 weeks! Brightflag has been a game changer for our legal team!! **What do you dislike about Brightflag?** I cannot think of anything that I disliked, the team is amazing! **What problems is Brightflag solving and how is that benefiting you?** Brighflag solves the amount of time our team spends on reviewing invoices and it allows us to make sure we are staying within our legal spend budget. ### 19. Best Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda H. | Legal Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Brightflag?** This software does not get stale, they are continously improving and adding features that will help you with your ebilling platform. This program is easy to use and if you are in need of assistance, they are always there for you. This starts at the implementation of using the platfrom because they are with you every step of the way and will assist even if you are changing from another platform. Customer Support is always a click away and they are very responsive. This is software that I use daily and it is easy to follow. **What do you dislike about Brightflag?** Inability to use AI for languages other than English. **What problems is Brightflag solving and how is that benefiting you?** Ebilling, we are able to use this software at each of our locations without any issues. The platform allows for reporting to be obtained by anyone at any time. ### 20. Great Product, Outstanding customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth O. | Legal Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Brightflag?** Customer Service and ease of use...this was easy to adapt and the customer service is 5 stars. They also take the time to get feedback and then use it to enhance the platform. They have made recent enhancements that truly demonstrate that they know what the customer wants and needs. **What do you dislike about Brightflag?** No way to alert a reviewer that you've left a comment. And I wish the dashboard and search pages were configurable. **What problems is Brightflag solving and how is that benefiting you?** Real time, easily accessible cost summary and management of invoices and usage of AI features. ### 21. Very likely to recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Teresa O. | Legal Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Brightflag?** Customer service is excellent. The support team and customer service manager are always quick to reply and follow up. Their customer success team assists not only during implementation but works with our team to continuosly improve the system and our internal processes. I also like how easy the law firms are able submit invoices in the system. Our prior ebilling application had poor customer service and I, as the administrator had to support all our law firms with submitting their invoices in the platform. **What do you dislike about Brightflag?** Reporting is too simple. I need to be able to create more complicated reports. I also need the reports to filter by user attributes. Our budget process is complicated and the system could not accommodate this. We had to do some workarounds to get by. **What problems is Brightflag solving and how is that benefiting you?** It has helped us with the vendors not using LEDES format. The ability for vendors to submit a PDF has saved us a lot of time and effort in vendor training. AI capabilities to match entity with PDF invoices is also a time saver for our approvers ### 22. I am a Brightflag user in my role as an in-house lawyer. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** Good user interface, analytics, and reporting; superb customer service. **What do you dislike about Brightflag?** Nothing to cite - pleased with all facets of the platform. **What problems is Brightflag solving and how is that benefiting you?** Tracking legal spend, identifying budget over-runs, and evaluating details of discrete invoices. ### 23. Streamlined Invoicing & Stellar Support, But Reporting Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Brightflag?** It has streamlined our invoicing and payment process, saving us time. Also, Customer Support is excellent. I never have to wait too long when I email them. **What do you dislike about Brightflag?** The reporting tools could be more flexible. It would be great to have an easier way to create and customize reports. **What problems is Brightflag solving and how is that benefiting you?** It has taken away the task of manually reviewing, monitoring and processing invoices. ### 24. Excellent platform to manage legal e-billing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Brightflag?** Brightflag's AI makes invoice review effortless and saves us time and money, as we use it daily. The reporting capabilities are also unparalleled and easy to use, highly recommend. **What do you dislike about Brightflag?** Brightflag's AI will sometimes auto-reject an invoice by mistake, as it picked up on incorrect wording that is actually correct. It is difficult to then manually override this and takes us time to work with the lawyers to further amend their invoice which can cause some delay. **What problems is Brightflag solving and how is that benefiting you?** Brightflag's reporting capabilities allows us to be able to have a detailed overview of our legal spend across many different files, which helps save us time and money in our reviews. ### 25. Impressive Invoice AI, But Budget Workflow Needs More Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Brightflag?** I really impressed with the Invoice AI review functionality **What do you dislike about Brightflag?** Unfortunately, the budget workflow should be more flexible to accommodate multiple approvers (matter Owner, finance and depend upon limit approval threshold to add the Matter Owner manager). **What problems is Brightflag solving and how is that benefiting you?** It is definitely solving multiple problems regarding invoice review and also invoice submission regarding reject and adjustment rules in Brightflag that are aligned to our billing guidelines. ### 26. Easy to Use, Unparalleled Support, and Ever-Growing Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey M. | Director of Legal Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Brightflag?** We are now more than a year into using Brightflag, and it has completely changed the way our department is run. Not only do bills/payments flow seamlessly, but even more importantly we have a wealth of data at our fingertips. Data about the distribution of our cases, our financial spend on outside counsel and related vendors, and data on how quickly and effectively firms are settling cases. We are now past the point of simply aggregating data, and have already seen our approach in leveraging the data available pay dividends. This data is key in formulating our budget and selecting and evaluating outside counsel. Additionally, the customer success team is an invaluable partner and are always independently suggesting innovative ways to continue our mission of driving success in the company through our legal department. **What do you dislike about Brightflag?** No downsides - if there are ever kinks (and there rarely are) Brightflag support is unparalleled. They are easy to get a hold of, quick, thorough, and always a pleasure. There are some additional features I wish were available (like the ability to select many attributes from a dropdown), and the ability to pay portions of a bill while the rest are under dispute, but we are pleased with the updates made on an ongoing basis. **What problems is Brightflag solving and how is that benefiting you?** Brightflag gives us access to financial data that was previously too cumbersome to track. It also allows us to catch expenses that are out of line with our billing guidelines. In the end, this has saved the organization hundreds of thousands of dollars in just a few short months. It has also given us the ability to track metrics and use those to evaluate outside counsel performance and ultimately determine placement of future cases. ### 27. Convenient consolidated invoicing and reporting tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Brightflag?** Easy to set up matters to allocate approvals to different team members, and easy to approve or reject invoices to move them on to processing **What do you dislike about Brightflag?** Small issue but I am unable to duplicate matters, so I have to go through the whole process of clicking the drop down fields when creating related but new matters **What problems is Brightflag solving and how is that benefiting you?** Central platform where all invoices are received, which can be automatically routed to different team members for approval or rejection. ### 28. Brightflag is a great platform to manage legal ebiling! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah R. | Senior Legal Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Brightflag?** Brightflag enables our company to analyze details of all legal invoices on one platform. We can easily compare spend, which enables us to negotiate on pricing. Brightflag also automatically rejects our prohibited expenses, which it was difficult to keep track of pre-Brightflag. Brightflag can be integrated with a company's AP, which we did to have invoices and invoice details exported to Concur, which is saving us significant time. We have found that we are saving more money than what we pay for the Brightflag platform. Brightflag also has excellent custormer support. Someone always gets back to us a quickly, and issues are resolved in a timely manner. **What do you dislike about Brightflag?** The only thing i iwish Brightflag had is a more robust system to run reports. It is good, but our firm wants to run more detialed reports than what Brightflag offers. As a solution, Brightflag helped us intergrate data with PowerBI. **What problems is Brightflag solving and how is that benefiting you?** Prior to Brightflag, it was difficult to analyze legal invoice spend, and we knew we were missing cost savings. Now we are able to implement cost savings in different ways because of Brightflag. ### 29. My personal perspective on BF **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Brightflag?** - Easy to use - Friendly interface - Great help center for both clients and vendors - Login period is pretty long which is convenient - Shoutout to the support team: very responsive, attentive and followup on open ticket. great work there - Reports builder is convenient and helpful, especially with the filters (I sure hope you'll add more of those) - The new invoice page view is good, I like the tasks summary it's very helpful and not too busy to look at - 'Reports' is a very good option, showcasing live helpful data - The vendors team is very quick and adds new vendors to the system in no time - I use BF everyday, the system runs smoothly **What do you dislike about Brightflag?** Small things with big impact on both time and efficiency: - the dropdown menu in "switch a matter" within the invoice will show ALL the matters in the system and not just the ones relevant to the vendor + no indication which matter belongs to which vendor - No 'select all' almost anywhere but the timekeepers - No option to export specific pending timekeepers, even when ticking the boxes of the relevant ones, it will extract all the pending rates - No option to export matters, only via the report builder, which seems a bit of a work around considering I can filter the matters already - Matters ref is different between client and vendors, so sometimes it's hard to communicate this way - Kinda annoying but sometimes when entering text to a search line you need to click 'enter' and in other places you need to actually move the cursor to the search button and click - Not being able to edit *anything* in the vendors' users area, only disabling. Generally speaking, I feel like there should be a better way to give client admins the option to resend an invitation to BF in cases where the vendor missed or can't find the original one. It's not clear enough today - Many vendors that lack the experience with eBilling often struggle with understanding the auto-rejections. I feel like BF should find a new approach to it, maybe adding a short explanation along with the rejection - Some forecasts won't work in the cost center **What problems is Brightflag solving and how is that benefiting you?** Budget management, overall cost saving, controlling timekeepers rates increases **Official Response from Kevin Cohn:** > Thanks for the detailed review! We’ve prioritized a number of your suggested areas for improvement, beginning with the experience of moving an invoice to a different matter: beginning with the next release, only matters to which the same vendor is assigned will appear in the drop-down. Thanks again! ### 30. I very much enjoy using Brightflag while working. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Brightflag?** I use Brightflag every day and I think the flags are very useful, the software is very intuitive and easy to use. It makes the everyday use of the software very easy and sometimes even fun (: I LOVE the high responsivity of the support team and Harry our customer success manager. always eager to help and assist. Our implementation process with Viraj was great and very effective, he was also very eager to assist and help with any questions and diffictulties we had during the implementation process. **What do you dislike about Brightflag?** The fact that we as admins do not get an email notification when time-keeper rates are submitted makes us miss it sometimes, same for matter requests. The fact that we cannot assign approval on time-keeper rates to the lawyer in charge of the firm and it is all handled through the admin user makes it sometimes difficult to "chase" the lawyers for approvals. There are a few more features that needs tot be added in my opinion but i would still like to mention that these are not "dislikes" on my end, these are just improvment to an already great product (: **What problems is Brightflag solving and how is that benefiting you?** Brightflag is giving us the full report of our Legal spendings during the specific times and for the categories we choose to see, at any given time. it is a very arranged platform that is giving us a way to track all expenses and invoices, to see any adjustments made to invoices, drafts, rejection notes, etc. Vey helpful and very intuitive. ### 31. Great electronic billing tool for our corporate legal department **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Brightflag?** Customer support is the best of the best. Regular check-ins with our CSM that includes advice and suggestions on how to get more from the system, to ultimately improve our processes. **What do you dislike about Brightflag?** WIth our more complex alternative billing setups with our outside firms, Brightflag doesn't have the flexibility to track or monitor, so for some matters, it is a manual process for our team to manage. And with the matter setup/management, I think there are areas that need improvement for more efficient workflow (but my understanding that these things are on their development roadmap). **What problems is Brightflag solving and how is that benefiting you?** Our Legal department did not have a good understanding of our outside firms rates and what was being billed on incoming invoices. We can now manage rates, including setting up rules to automatically manage rates. We have also set up other rules for the system to flag and identify before we ever get to the point of reviewing invoices. We can see the "big picture" on our spend by matters and are more responsive to various reporting requests coming from our leadership team. ### 32. Stellar Customer Service and a solid SaaS Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightflag?** Platform is intuitive and will be scalable, easy visibility to savings, top notch data reporting capabilities and potential. Every member of the Brightflag team I have met has been incredibly personable, helpful, and genuinely kind. Our partner lawfirms also seem to have an easy job getting their questions/issues answered promptly and fully by Brightflag Customer Service. Even after just one year, it is hard to imagine doing this work without this tool in our organization. **What do you dislike about Brightflag?** learning curve for smaller law firm vendors who have not used an ebilling platform previously. While I find the UI easy to follow, this is not the case for my whole team. Would love to have more visual reporting and a budget planning module. **What problems is Brightflag solving and how is that benefiting you?** automating previously manual invoice auditing and budget tracking, streamlining invoice and accrual submissions, real time data for financial analysis cycles and a single source of intake for legal invoices. ### 33. Brightflag has been instrumental in managing both outside counsel and internal cost center budgets. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Brightflag?** Brightflag's internal cost center budget feature provides a centralized location for managing all costs related to an internal legal department. I can sent budgets on the cost center level as well as individual budgets for each legal matter. **What do you dislike about Brightflag?** While Brightflag provides create matter and legal spend management, there needs to be work on the reporting feature. However, I have personal experience that their product team takes your feedback into consideration and implements them in a timely fashion. Some things I would like to see is granular filtering within the report creation step. **What problems is Brightflag solving and how is that benefiting you?** It is giving me a centralized location for budget management, at the legal cost center and matter level. Brightflag also provides exceptional customer service to our external law firms vendors, therefore lifting the burden of managing vendor issues in the tool. **Official Response from Kevin Cohn:** > Thanks for sharing your experience using Brightflag. Ask Brightflag, new AI assistant, is a new way to get at your data more easily. Try it out, I think you’ll be impressed by how easy it is to filter, sort, etc. And visualizations in Ask Brightflag are coming next year! ### 34. Good tool to manage invoices **Rating:** 5.0/5.0 stars **Reviewed by:** René C. | Legal Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Brightflag?** Ease of use and bill payment functionalities. The process for registering suppliers is quick and easy. **What do you dislike about Brightflag?** The limitations of assigned roles. The process of reviewing invoices with fixed prices could be improved. It would be possible to check that the originally agreed price is the price actually invoiced. **What problems is Brightflag solving and how is that benefiting you?** Bightflag simplifies the process of uploading and paying supplier invoices. It is very useful to be able to keep track of expenditure and to ensure that invoices include the agreed fees. ### 35. Excellent Product and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Brightflag?** We have been live in Brightflag for a few months now and it's been a great experience so far. We were able to implement in less than a month and my team took to the system quickly. There is instant value with Brightflag and features, like invoice flags, provide both cost savings and a decrease in time spent reviewing invoices. Richard, Ciara, and Audrey are amazing and always a call or email away! **What do you dislike about Brightflag?** At this point, I haven't found any dislikes of the system. **What problems is Brightflag solving and how is that benefiting you?** Brightflag has created a streamlined billing process for our team which has never had an e billing system. It is provide quick access to data that we've never had easily accessible in the past. We are also taking full advantage of the matter management side of Brightflag which has given us a platform to track new data points that benefit not only the legal team but many other departments within our company. ### 36. Game-changer for our legal team **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin D. | Associate General Counsel, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Brightflag?** It has quickly become a pivotal tool for our team. It has significantly enhanced our efficiency and saves valuable attorney time. The interface is very easy to use and required minimal training for our team. Implementation was easy and the customer support is amazing. Well after going live, we are still lucky to have continued, first-class customer support. I want to give a particular shout out to Cristina Umamoto and Michael Theise for their incredible partnership. **What do you dislike about Brightflag?** There are certain features that we would like to have like, email notifications for new timekeeper requests and invoice resubmission redlines to show updates, but these are minor, and I hear they are in the works. **What problems is Brightflag solving and how is that benefiting you?** Creates efficiencies by allowing attorneys the ability to review invoices much easier than by PDF/paper review. The spend management function is also very helpful and gives visibility on spend per various categories. ### 37. A big upgrade from our previous platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Brightflag?** Everything about our Brightflag has just been "easy." The Brightflag interface is very intuitive to use, whether creating new matters, reviewing invoices or running reports. In particular, the report feature makes it easy to drill down to the data you want to view without spending all day clicking around on data points to try to find what you need. It is also easy to update information on matters without having to use several clicks to do so. There have been several new features introduced just in the 9 months since we started using it, that make day-to-day work fairly easy. Some of these updates have been fairly small/minor, but you realize quickly how much time that adds up to save you each day. Invoice approval workflows are super easy to manage and can even be adjusted on an individual invoice basis, which is a new-to-me feature that is very much appreciated. Customer service has been great, no dumb questions, and they seem to hear our feedback on customizations we'd like to see. Implementation was a breeze, comparatively speaking, and we were ahead of schedule. **What do you dislike about Brightflag?** This could be good or bad depending on your needs, but some changes or customizations require going through the Brightflag team. For example, you can only update certain defined fields via a bulk update; otherwise, you'll need to work with their support team for a bulk update. This of course creates some email back and forth of getting what you need handled. On the other hand, it makes for cleaner and consistent data since you can't change things on a whim. **What problems is Brightflag solving and how is that benefiting you?** Data analysis; invoice review and approval (and workflow) ### 38. Customer support and customization from various teams (Support, Business Partner, Developers). **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Brightflag?** The Brightflag software enables our team to manage legal billing matters. The client and vendor portal is easy to use. The Brightflag system easily integrates with existing tools (software solutions) using APIs (middleware software). The Customer Support team is knowledgeable and responsive to complaint and issue reports. This team has resolved some minor and complex issues within a quick turnaround. Whenever functionality doesn't meet needs, the Brightflag production team is proative is intaking feedback and working with development, although a lenghty process from the time of the report to release. **What do you dislike about Brightflag?** Some other tools that this software could integrate with may require API licenses (additional fees) because this software does not yet have affiliations with non-billing software solutions in the same way as some of the other billing suites do. It does not appear that the billing needs for specific fields of law practices were researched and adopted early on in the development of the software. One field of law may have different billing requirements than another, which leaves gaps in enhancements/functionality. The client experience for specific fields of legal practices is comparable to a beta product that requires resources to educate, test and develop while in production. There have been instances where a feature have been released without input from beta test groups/clients, and these features are not useful or are missing functionality that prevents their use. Also, some of these feature releases have taken many years (4 years) to release from the time they were reported as missing functionality. When features are being developed and betas released to client teams, there's no best practice for beta test reporting, and no way for other beta teams/testers to know what feedback is being reported. **What problems is Brightflag solving and how is that benefiting you?** The main area is integrating with existing legal and finance software solutions and to build automation. Productivity and accuracy have improved with the advent of API customization. ### 39. Great application with exceptional customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Brightflag?** The application is easy to use and customizable for any specific needs you have. For things that are not immediately customizable, Brightflag has been particularly good at listening to suggestions we had which meant that various features were introduced at our urging. None of this came at an extra cost. The customer support is unlike anything I have seen with any application or tool - ever. We have a dedicated person who receives all of our tickets (which are just e-mails we sent to support). Apart from ongoing support, we have a dedicated customer contact who is very knowledgeable about the tool and is able to find solutions for things we throw at them. Apart from ease of use and customer support, Brightflag stands out using AI that 'reads' the invoices and is very good helping to split out the invoice into tasks. The flagging for non-compliant billing makes an enormous difference when reviewing invoices. **What do you dislike about Brightflag?** To no fault of Brightflag we have not yet integrated Brightflag with our SAP system. We had planned for this but on our side, there was an SAP migration which meant we were not allowed to make any changes to SAP for most of the time that we had Brightflag. With the integration, I think it would be even better. Although law firms seem not to mind using the system and like that they can submit PDFs (instead of LEDES files) making the process as fool proof as possible for law firms as it can be, would make Brightflag even better. **What problems is Brightflag solving and how is that benefiting you?** We use Brightflag primarilly for the processing (receiving / reviewing / approving) law firm invoices. Sepeartely we are a heavy user of the reporting features which we like and really need. Overall Brightflag solved the problem of us not having sufficient insights in our legal spend. Much more than we thought, Brightflag also solved a lot of rather specific needs we had in the reporting space and the need for it to be aligned with our financial processes. Brightflag does not only make sure that we have the data we need but it is also available to us in a simple to access format that aligns with financial processes. ### 40. Brightflag Legal Invoicing Software **Rating:** 4.5/5.0 stars **Reviewed by:** Tara Y. | Deputy General Counsel (Acting General Counsel: June 2022-August 2022), Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Brightflag?** The Brightflag team cares about customers from the sales process through implementation and use. The product is also easy to use and provides much-needed review of invoices. **What do you dislike about Brightflag?** There are some minor features that don't currently exist and would be helpful to have. **What problems is Brightflag solving and how is that benefiting you?** Manual review of legal invoices. Less time reviewing and approving invoices. Able to track spend against budget; catch billing errors. ### 41. Very good support team and clear interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Brightflag?** Easy to use and clear interface, great support team and support page for both clients and vendors, a lot of different features and AI. **What do you dislike about Brightflag?** I did not notice anything that I would dislike. **What problems is Brightflag solving and how is that benefiting you?** Invoicing that is reviewed by AI (time saving), easy and clear reporting. All necesarry features in one app. ### 42. Implementation was a breeze and the savings started happening immediately. **Rating:** 4.5/5.0 stars **Reviewed by:** Brent D. | Head, Employment Law and Non-IP Litigation---Americas, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Brightflag?** As legal billing become increasingly complicated, voluminous, and (let's be honest) abusive, Brightflag helps restore the balance of power in the attorney-client relationship to the client. It become much easier to review bill, identify problematic entries, and immediately request write-downs. It is impossible to overstate how empowering it is as a large-scale consumer of legal services, particularly litigation, to know more about your law firm's bills that the billing partner, the managing partner, or literally any employer at the firm. The best way to manage your legal spend is to be a well-informed consumer of legal services, and Brightflag is a powerful tool to accomplish that goal. **What do you dislike about Brightflag?** There is room for additional features and enhancements of review tools, especially with regard to being able to track tasks and timekeepers historically across the multiple bills. **What problems is Brightflag solving and how is that benefiting you?** Complex litigation bills are difficult to review, and it was hard to engage outside counsel regarding issues and concerns with them. This is not accidental. Many law firms deliberately cultivate and capitalize on this issue to maximize billings and profits. Brightflag provides the capabilities that these firms don't want client to have. We have seen substantial savings in just our first quarter of use. ### 43. Stellar support from day 1 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Brightflag?** Brightflag has dramatically reduced the amount of time our legal team spends reviewing invoices. Further, we have been able to reduce our legal spend. The AI review has flagged many instances of billed hours that do not comply with our billing guidelines. Brightflag makes the procecss of rejecting these charges easy and manageable. The reporting tools are easy to use, customize, and provide a real time look at our spend, helping us to better manage our budgets. We have also recieved excellent support from the Brightflag staff. They were always available to answer any questions during the RFP phase, and made implementation a breeze. Since our go live date, we have continued to receive a high level of customer service, and great tips on how to best utilize the system for our needs. **What do you dislike about Brightflag?** We have yet to find a downside to using Brightflag. **What problems is Brightflag solving and how is that benefiting you?** Prior to adopting Brightflag, our legal bill review process was entirely manual. We have been able to greatly reduce the time spend reviewing invoices, and have greater visibility in to our matter spend. ### 44. Happy customer, as the support from Brightflag is outstanding. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Brightflag?** Besides the great platform for easy matter management and invoicing, it is very customisable to collect the data needed for your company. The support provided by the team while implementing was great, but most suprised and greateful for the continued support while using the platform. Monthly check-ins and their recommendations how to get more out of the platform have been appreciated. Implementation process was smooth and well structured, we knew from the start what was expected from our side and by when. **What do you dislike about Brightflag?** Haven't ecperienced any, just make sure you allocate resourses for running and maintaining the platform as well. **What problems is Brightflag solving and how is that benefiting you?** Brightflag gives us - Overview of our open matters - quick spend overview - option to set and track budgets - custom invoice approval flows ### 45. Brightflag Review -4 Months Post Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Brightflag?** Brightflag is intuitive and nearly runs itself. We are a very small legal department with limited resources. Instead of being a drain on our resources, Brightflag saves us time. Our attorneys who approve invoices in the system quickly learned Brightflag, and we are not constantly being bombarded with questions on how to use the system. Brightflag was a breeze to implement, and when we had a question, Brightflag customer support answered right away. **What do you dislike about Brightflag?** It would be nice if Brightflag offered admin continued training with tips and ways to enhance the system. **What problems is Brightflag solving and how is that benefiting you?** Brightflag greatly reduces the amount of time a human spends reviewing an invoice. When we receive an invoice from Brightflag, the bulk of the review is done. We are also learning that we can auto approve or auto-reject invoices which will save even more time. ### 46. A Young eBilling Platform that Walks the Talk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Brightflag?** Brightflag has improved at great lengths in a short period of time. The growth in product enhancements is significant. I enjoy the streamlined user experience and the customer service is exceptional. **What do you dislike about Brightflag?** As a young application, it is understandable that there are a few areas which can be improved. The UI still has some legacy pages, although some of those are being updated. I would love to see more reporting capabilities and more abilities for admin users. **What problems is Brightflag solving and how is that benefiting you?** Brightflag is the eBilling platform for outside counsel for our company's Legal Department. It benefits us because it is a central place where our lawyers can easily review and pay their bills. As a high-level user, I can confidently track and draw data that comes out of Brightflag. ### 47. Best-in-class system for managing matters and budget **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Brightflag?** This is my 2nd time with BF and it's constantly evolving and improving to meet the needs of organizations and its customers. The product itself is truly best in class, but it's the customer service team that makes the difference. This team knows what they are doing. The system is also easy to use with terrific reporting features. **What do you dislike about Brightflag?** The fee model is a little inflexible because it's based solely off of total incoming invoicing dollar values. Some invoices are just more intensive than others, but the fee structure for the system is tiered and based on the total dollar amount. In theory, however, if this system does what it's supposed to do, we should be able to stay in the lower tiers for fees OR be able to scale our services so efficiently that jumping into the next tier makes sense. **What problems is Brightflag solving and how is that benefiting you?** The system itself is easy to use, so it makes it easier to manager matters and invoices within the system. The system also has robust flags, which means invoices can go through a quick and easy first-level automatic review before getting to human team members. The system is a true time saver. ### 48. Enabled transparency into our legal spend. **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Brightflag?** The functionality is perfect for our needs, and everyone (legal department & law firms) transitioned easily to Brightflag. Our Chief Legal Officer is so pleased about the ease of use. Also, we implemented it in less than a month. The staff at Brightflag, from my first call with Richard Sheffield/Adam Moursy to our implementation and ongong support calls with Nicole Clauberg/Sharon Palchek, have each been amazing. They are savvy, responsive, and quickly resolve any issues that crop up. **What do you dislike about Brightflag?** We have had a few minor issues related to our batch file emails to the AP team, but those are being resolved successfully. **What problems is Brightflag solving and how is that benefiting you?** We are a lean department and don't have extra resources available for complicated, sometimes counterintuitive eBilling systems. Everyone can use Brightflag, and you don't need an advanced degree to generate reports. It has all the functionality and features we wanted. Overall, I'm extremely pleased we transitioned to Brightflag. ### 49. Industry Leader in Legal Billing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** V M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Brightflag?** Their customer service and dedication to continuous improvement of the legal billing system. **What do you dislike about Brightflag?** Not much to be said here. Reporting could be significantly better, and some basic UI cleanup could be done, especially around the navigation bar. Excited for the new invoice view which will show line item narratives first (at the top of page). I think the company could do better to take advantage of in-person meetings with clients, but they generally go above and beyond year-round to provide top-notch virtual support via their Support team and our assigned CSM. **What problems is Brightflag solving and how is that benefiting you?** It's making it easier to weed out non-conforming legal invoices. ### 50. User friendly application **Rating:** 5.0/5.0 stars **Reviewed by:** Traci B. | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Brightflag?** I like ow user friendly it is. It is very intuitive and if you have an issue the help page, especially with video tutorials, is most helpful. The customer success managers give you everything you need to succeed. Also, as you become more familiar with the product, you can see that it grows with your company. **What do you dislike about Brightflag?** Being unsure how to assist vendors because I'm not aware of their side of the platform. However, every time I email brightflag support on their behalf, any issue is rapidly resolved to both my and the vendors satisfaction. **What problems is Brightflag solving and how is that benefiting you?** it is allowing all vendors to invoice and accrue in one place. The reporting is good as well. It allows me to communicate across departments and with multiple stakeholders for success. ## Brightflag Discussions - [How do you use Brightflag?](https://www.g2.com/discussions/how-do-you-use-brightflag) - 1 comment - [When was Brightflag founded?](https://www.g2.com/discussions/when-was-brightflag-founded) - 1 comment - [What does Brightflag do?](https://www.g2.com/discussions/what-does-brightflag-do) - 1 comment - [View Brightflag pricing details and edition comparison](https://www.g2.com/products/brightflag/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+01%3A31%3A08+-0500&secure%5Bsession_id%5D=a3d045e0-536c-43ae-9c15-93f682924c28&secure%5Btoken%5D=c6a3ce875a80bc2df50fa56ff0d475f21373cf806def67f42f0c44106038293e&format=llm_user) ## Brightflag Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [AQX](https://www.g2.com/products/aqx/reviews) - [Basware](https://www.g2.com/products/basware-basware/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Checkbox](https://www.g2.com/products/checkbox-technology-checkbox/reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [OpenText Vendor Invoice Management for SAP® Solutions](https://www.g2.com/products/opentext-vendor-invoice-management-for-sap-solutions/reviews) - [Oracle Cloud Infrastructure Logging](https://www.g2.com/products/oracle-cloud-infrastructure-logging/reviews) - [Oracle Fusion Cloud Financials](https://www.g2.com/products/oracle-fusion-cloud-financials/reviews) - [Ping Identity](https://www.g2.com/products/ping-identity/reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Tonkean](https://www.g2.com/products/tonkean/reviews) - [Workday Financial Management](https://www.g2.com/products/workday-financial-management/reviews) - [Xakia](https://www.g2.com/products/xakia/reviews) ## Brightflag Features **Platform Content** - Matter Management - Spend Management - Contract Management - Template Library **Platform Additional Functionality** - Cloud - Mobility - Messaging **Platform Data** - Visualization - Dashboard - Reporting **Agentic AI - Enterprise Legal Management (ELM)** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Brightflag Alternatives - [Legal Tracker](https://www.g2.com/products/legal-tracker/reviews) - 4.6/5.0 (154 reviews) - [Onit Enterprise Legal Management](https://www.g2.com/products/onit-inc-onit-enterprise-legal-management/reviews) - 4.5/5.0 (78 reviews) - [Mitratech Acuity ELM Essentials](https://www.g2.com/products/mitratech-acuity-elm-essentials/reviews) - 4.0/5.0 (110 reviews)