--- title: Brightflag Reviews meta_title: 'Brightflag Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 203 reviews by the users' company size, role or industry to find out how Brightflag works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 203 scale: '5' date_modified: '2026-08-09' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # Brightflag Reviews **Vendor:** Brightflag **Category:** [Enterprise Legal Management (ELM) Software](https://www.g2.com/categories/enterprise-legal-management-elm) **Average Rating:** 4.6/5.0 **Total Reviews:** 203 ## About Brightflag Brightflag is the intuitive, AI-powered Enterprise Legal Management platform that empowers corporate legal teams and outside counsel to unlock business growth. As the system of record for matters, vendors, and spend, Brightflag combines AI-native e-billing, matter management, and vendor management to give teams real-time control over legal costs, drive more effective collaboration with outside counsel, and enable data-driven vendor decisions. Built for seamless integration with AI workspaces, AI agents, and other systems via its API and MCP server, the platform delivers rapid implementation, high adoption, and measurable outcomes—backed by unparalleled customer support focused on long-term success. ## Brightflag Reviews ### 1. User-Friendly Platform for Better Legal Spend Visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Brightflag?** Brightflag is a practical, efficient and user-friendly platform that helps legal teams manage billing and legal spend more effectively. I particularly value its data extraction and accrual tools, which improve accuracy, provide greater visibility over spend, and make the overall process easier to manage. **What do you dislike about Brightflag?** It could improve the accuracy of its Ask AI function, and it would be helpful if allocating payments based on fund strategy were easier. **What problems is Brightflag solving and how is that benefiting you?** Brightflag is solving the problem of making legal billing and spend management more transparent, accurate and efficient. It helps by streamlining invoice review, improving visibility over legal costs, and making accruals and reporting easier to manage. For me, the benefit is that the process feels more practical and user-friendly, with less manual work and clearer data to support legal spend decisions. **Official Response from Kevin Cohn:** > Thanks for the review! We appreciate the positive feedback. We just released the next generation of Ask Brightflag, which brings the power of the latest and greatest models into our application, so you can ask even more questions and get even more reliable answers. We're rolling this out customer by customer, but if you drop a note to your customer success manager we can get you bumped up the list. Thanks! ### 2. Streamlined Legal Ops with Proactive Customer Success **Rating:** 4.0/5.0 stars **Reviewed by:** Nicolas M. | Revenue Analyst, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Brightflag?** I really appreciate how Brightflag consolidates various tools into one platform, simplifying my workflow immensely. Instead of juggling e-billing, matter management, document storage, and a spreadsheet for case updates, I now have everything in one place. I can open it in seconds when a partner asks for updates. The historical rate data feature is a standout as it allows us to compare rates across outside firms quickly and back our negotiations with data, avoiding unnoticed increases. The accruals and budgets are useful for financial tracking each quarter. Implementation was smooth, and we've consistently saved on outside counsel spend. Communication has improved across departments and with outside counsel. Our Customer Success Manager, Sharon Palchak, is proactive, often suggesting new ways to leverage the platform rather than waiting for us to ask. This proactive approach keeps us progressing rather than stagnating. The setup was also very easy, with no major hiccups. **What do you dislike about Brightflag?** The only real frustration on my end is the simple reality that there is never enough time to develop every suggestion at once. The team has to choose what gets shipped first, and while they pick well, sometimes a feature I had hoped for ends up further down the line than I would like. Faster turnaround on invoice review automation and more flexible custom reporting would be my top picks, since both directly cut hours of manual work and would have the biggest day-to-day impact on legal ops teams like ours. **What problems is Brightflag solving and how is that benefiting you?** I manage matters, invoices, documents, and spend tracking on one platform with Brightflag, reducing tool-juggling. Rate negotiation improves with historical data, and we cut unnoticed increase slips. Implementation went smoothly, saving on outside counsel spend, and our CSM pushes us to optimize the platform. ### 3. Brightflag review **Rating:** 4.0/5.0 stars **Reviewed by:** Eugenia M. | Trainee Solicitor, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Brightflag?** Brightflag is a clear, easy navigate platform, and it’s free for our suppliers to use. It has been a massive help in organising our finances and keeping better track of our costs. **What do you dislike about Brightflag?** It would be better if more functions were linked on one page rather than changing pages between "Vendors, new matters , invoices". **What problems is Brightflag solving and how is that benefiting you?** It organises our invoices in a more coherent way and they are easily accessible. ### 4. User-Friendly Invoice Review and Approval with Brightflag **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Brightflag?** Love the flagging feature based on our billing policies and procedures and how easy it is to review and approve invoices. The system is pretty user friendly and easy to navigate. I also like that it is now connected to our matter management system Xakia. **What do you dislike about Brightflag?** Brightflag is pretty costly and I wish there was a better way to dispute certain items on the invoice without having to decline the entire invoice. Sometimes it doesn't seem worth it to decline an invoice for a small nominal $ amount. **What problems is Brightflag solving and how is that benefiting you?** Speeding up the approval of invoice process and allowing firms to easily submit their invoices to us **Official Response from Kevin Cohn:** > Thanks for your feedback! The ability to adjust and approve an invoice (rather than adjust and reject) is a configuration option and I've linked the relevant help center article. Note if there's tax on an invoice, adjust and approve isn't an option as you're required to get an updated, valid tax invoice. Also, your finance team may not want you to adjust and approve, although this is a preference. ### 5. Great Product and Onboarding Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** The customer services is truly outstanding, and they're continuing to roll out extremely helpful updates. **What do you dislike about Brightflag?** Not many out of the box reports available, so you either need to be familiar with a data visualization system, PowerBI for us, or have a team that can help with that. The matter management is a separate paid module, so you won't get it included with your e-billing solution unless you opt into it. It's a low cost but would prefer it to just be a native feature in the system. **What problems is Brightflag solving and how is that benefiting you?** Better tracking of invoices is amazing for us. ### 6. Clear Spend and Budget Tracking That Simplifies Quarterly Planning **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Brightflag?** It is a great way to manage spend, track budget, and see very clearly where money is being diverted to. It really helps our team manage our quarterly budget **What do you dislike about Brightflag?** There can be many moving parts to setting a matter up, and sometimes firms can struggle with uploading invoices - but these are usually teething problems and are ironed out quite quickly **What problems is Brightflag solving and how is that benefiting you?** It has demystified our spend tracking ### 7. Intuitive E-Billing and Invoice Review with Top-Notch Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Brightflag?** Extremely intuitive and easy to use for e-billing and invoice review. Support team is top notch and overall customer support is exemplary. **What do you dislike about Brightflag?** Matter management side of the application is not as flexible and dynamic as some of the other options in the market. **What problems is Brightflag solving and how is that benefiting you?** Brightflag has given us true visibility into our spend and provided us with the data and metrics that allow us to better track our legal spend, evaluate opportunities for cost savings, and hold our firms accountable for agreed discounts and compliance with our billing guidelines. ### 8. Helpful Dedicated Support, but Reporting and Matter Management Need More Flexibility **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Brightflag?** User Interface, dedicated support person is very helpful in the areas where the system is lacking **What do you dislike about Brightflag?** Reporting is not great. Matter management fields need to be more flexible and editable **What problems is Brightflag solving and how is that benefiting you?** It's seamlessly puts invoices through intake and processing through payment, it's saved me hours every week as I used to do this all manually. **Official Response from Kevin Cohn:** > Thanks for the review, and glad to hear you're saving hours every week using Brightflag. I'd love to hear your feedback about reporting and matter management fields personally, as there may be something we can do to address it quickly; please drop me a note at kevin.cohn@brightflag.com. Thanks! ### 9. Great Invoice Visibility and Easy Notes for Matter Leads **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Brightflag?** I like the visibility into invoices and the ability to leave notes/comments for matter leads. **What do you dislike about Brightflag?** I am not a fan of the delay in having an updated invoice resubmitted for payment. It has created A LOT of frustration from our vendors. **What problems is Brightflag solving and how is that benefiting you?** Collaborating with vendors on markdowns ### 10. Easy to Use, Flexible, and Integrates Smoothly with SAP **Rating:** 4.0/5.0 stars **Reviewed by:** Praveen Kumar R. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Brightflag?** Easy to use, flexible and integrate with SAP system. **What do you dislike about Brightflag?** Some country-specific requirements are missing, and the invoice status needs to be sent back to Brightflag. **What problems is Brightflag solving and how is that benefiting you?** Legal invoices can be accessed through one platform. ### 11. Clean, Easy-to-Navigate Interface That Just Works. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Brightflag?** Fairly clean and easy to navigate interface. **What do you dislike about Brightflag?** Integration issues with Outlook and other Microsoft products. **What problems is Brightflag solving and how is that benefiting you?** Matter management. Our company lacked a truly comprehensive matter management tool, and Brightflag has mostly addressed that gap. ### 12. Our first outside counsel e-billing system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** The UI is easy to learn and the AI is great at catching flags. **What do you dislike about Brightflag?** We have the SFTP integration, but the timeline to get the reports from Brightflag to the SFTP is several months, when the only one-sheet we were provided from Sales says it would not take that long. There was also a misunderstanding between our team and Sales that the integration team would be able to fully help us configure the Coupa integration and that our IT team would not be needed. **What problems is Brightflag solving and how is that benefiting you?** We really had no details about our spending because we didn't have an e-billing system. The reporting features will benefit us. Also the AI that catches flags, when previously it was up to the attorneys to review invoices for flags. We also now are tracking timekeeper rates when we weren't fully tracking them before. ### 13. Impressive Invoice AI, But Budget Workflow Needs More Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Brightflag?** I really impressed with the Invoice AI review functionality **What do you dislike about Brightflag?** Unfortunately, the budget workflow should be more flexible to accommodate multiple approvers (matter Owner, finance and depend upon limit approval threshold to add the Matter Owner manager). **What problems is Brightflag solving and how is that benefiting you?** It is definitely solving multiple problems regarding invoice review and also invoice submission regarding reject and adjustment rules in Brightflag that are aligned to our billing guidelines. ### 14. Convenient consolidated invoicing and reporting tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Brightflag?** Easy to set up matters to allocate approvals to different team members, and easy to approve or reject invoices to move them on to processing **What do you dislike about Brightflag?** Small issue but I am unable to duplicate matters, so I have to go through the whole process of clicking the drop down fields when creating related but new matters **What problems is Brightflag solving and how is that benefiting you?** Central platform where all invoices are received, which can be automatically routed to different team members for approval or rejection. ### 15. Brightflag is great automation for us. **Rating:** 4.0/5.0 stars **Reviewed by:** Gina D. | Sr. Legal Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Brightflag?** Automates approvals and tracks legel spend. All legal in one place. **What do you dislike about Brightflag?** I wish the uploading of invoices were quicker to show. We often have to pay immediately and can't wait for the invoice to show up in the portal. I wish we could perfectly customize to our situation. There are still some reports that are not available that would be helpful to us. Its mostly on our banking side where we have to log invoices as reimbursable and then also partial reimbursements. Would be nice to have a report that automatically shows that and deducts the reimbursements from the total spend. Also would be nice to see the invoice comments in a report so we can communicate at each stage what the invoice status is. Also wish there was an easier way to test workflows and AP routes, maybe in a sandbox instead of having to manually create test invoices and upload them to test, and then have to remove them so they don't accidentally get paid. **What problems is Brightflag solving and how is that benefiting you?** Being able to separate and analyze our legal spend. Hopefully that budgeting and monitoring more on our side in the future will assist with this. ### 16. Better Legal Billing Experience that can be improved with a few more enhancements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Brightflag?** Brightflag promotes best practices all around by vendors and clients. One of the best features is the invoice review process through the A.I, provided flags defined by the client billing guidelines on invoices to help attorneys automate their review and provide time savings on approving invoices. Brightflag also provides the invoice PDF upload function that is scanned through their A.I. that helps save time with legal billing admin work. Another feature that is great is the ability to change matters on invoices without having the vendor firm to resubmit the invoice(s). I also like that Brightflag offers custom workflows on matters and invoices to ensure the responsible attorneys are able to review invoices before they are approved and exported. The matter creation in Brightflag is also very intuitive and makes it easy to add matters. Brightflag also offers auto-approval on high volume and low dollar amount/fixed fee invoices. The bulk quick invoice approval has also recently been added for attorneys to approve invoices quicker after they have individually reviewed the invoices to accelerate the invoice approval process. The access to the reporting features are also very beneficial. The customer support is responsive with assisting issues that arise in a prompt manner. Lastly, I like that Brightflag does not charge a subscription fee to the law firms to bill their invoices that results in less work for the client admin to manually upload invoices. **What do you dislike about Brightflag?** It would have been best to be made aware of the risks involved with accruals and monthly financial reporting by having timekeeper rate auto-reject flags turned on when we first implemented the tool. We found many auto-rejected invoices (that should have been pending) missing from our monthly financial forecast that we did not foresee being an issue during the integration and system implementation. The tool has ways to go as in to add enhancements for attorneys to easily navigate data points within the U.I. (not just exporting reports) such as matter and vendor spend (invoices exported and paid, not pending) for a specific period (month, quarter, semi-annual and annual). I am aware that these features can be accessed to matters with budgets added though I refer to matters without budgets. Also, data columns such as billing period date should be included in the aggregate Invoices screen page for attorneys to be able to navigate the historical invoices paid (or duplicate) on a matter without switching to other screens or exporting other invoice reports. Brightflag has also yet to add an opt-out matter option to the volume discount function. **What problems is Brightflag solving and how is that benefiting you?** Invoice review process through the A.I, provided flags defined by the client billing guidelines on invoices to help attorneys automate their review and provide time savings on approving invoices. Brightflag also provides the invoice PDF upload function that is scanned through their A.I. that helps save time with legal billing admin work. Another feature that is great is the ability to change matters on invoices without having the vendor firm to resubmit the invoice(s). I also like that Brightflag offers custom workflows on matters and invoices to ensure the responsible attorneys are able to review invoices before they are approved and exported. The matter creation in Brightflag is also very intuitive and makes it easy to add matters. Brightflag also offers auto-approval on high volume and low dollar amount/fixed fee invoices. The bulk quick invoice approval has also recently been added for attorneys to approve invoices quicker after they have individually reviewed the invoices to accelerate the invoice approval process. The access to the reporting features are also very beneficial. The customer support is responsive with assisting issues that arise in a prompt manner. Lastly, I like that Brightflag does not charge a subscription fee to the law firms to bill their invoices that results in less work for the client admin to manually upload invoices. ### 17. work more efficiently and save costs while also enhancing collaboration within our global legal team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2023 **What do you like best about Brightflag?** The analytics and automation features have significantly improved our legal e-billing processes, allowing lawyers to manage matters easily and allocate resources more effectively and strategically. I also want to highlight Brightflag's commitment to innovation and client support, ensuring that our Legal Ops team remains at the forefront of best practices **What do you dislike about Brightflag?** As our company works on a global scale, I'd like to have additional languages available, not only English. Besides, having a stage/sandbox environment might provide a controlled and safe space for experimentation, testing, and development, helping us to mitigate risks and enhance security **What problems is Brightflag solving and how is that benefiting you?** It is helping to improve legal spend visibility at different organizational levels (e.g Legal Ops, Finance Controlling, C-level, etc), streamline legal vendor invoicing workflows, reduce billing errors, and ensure compliance with billing guidelines. It also facilitates collaboration by centralizing information and communication related to legal matters, fostering better coordination between Global Legal team and Legal vendors ### 18. Moderate Corporate User of BF System for Legal Expenses **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Brightflag?** The ability to capture data in detail and with relevant headers that are required for better understanding. Its easy to use and system is comparatively straightforward to implement. Customer support is of acceptable level. We are using the system for all our Legal invoices across organization without any exception. Frequency of use therefore is not an issue. **What do you dislike about Brightflag?** Ability to integrate seamlessly with invoice processing and payment platforms. At least the renowned on like SAP etc should be doable. Improvement in analytical reports that are being generated by system. Customisation for each client is the key. **What problems is Brightflag solving and how is that benefiting you?** Capture of all expenses related to Legal in consolidated manner at one place. ABility to allow external law firms to directly upload the invoices. ### 19. Very responsive and proactive customer support. Knowledgeable customer success manager we have now! **Rating:** 4.0/5.0 stars **Reviewed by:** Fernanda H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Brightflag?** Very sharp and responsive tech support, as well as a great customer success manager that now takes care of our company. She is extremely knowledgeable and nice to talk to. **What do you dislike about Brightflag?** Our improvement priorities are always not aligned with BF's pipeline priorities, which is understandable. **What problems is Brightflag solving and how is that benefiting you?** Timekeepers features, accruals' module. ### 20. The power of data **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Brightflag?** Brightflag gives us power through visibility. We can now see right into the grnaular detail of our external counsel spend and this is simply a game changer. We now have the power to make informed decisions in real time about how we want to focus our spend and maximise the value of that spend **What do you dislike about Brightflag?** There isn't anything I dislike about Brightflag **What problems is Brightflag solving and how is that benefiting you?** Visibility of spend Seamless legal invoice workflows and authorisation Efficient checking of legal fees against billing guidelines ### 21. Bright Flag2 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Brightflag?** Their customer service is very helpful. I don’t use it every day, but when I do, I find it offers a common-sense approach to handling matters. **What do you dislike about Brightflag?** We are still working on some issues dealing with timekeepers it would be helpful to move that along. Update 7/20/2026 we are in the process of moving to a new TK process. **What problems is Brightflag solving and how is that benefiting you?** It forces the firms to comply with our billing guidelines. Stops overpayments ### 22. System is easy to use and navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Brightflag?** Great tracking and reporting capability and wonderful support from our account manager **What do you dislike about Brightflag?** Would love more continued training with tips and ways to enhance our use of the system **What problems is Brightflag solving and how is that benefiting you?** Never lose an invoice ### 23. Brightflag review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Brightflag?** The program is easy to use and the Customer support team is very helpful and quick to respond. **What do you dislike about Brightflag?** Some of the functions we expected to use upon implementation ended up needing more work than anticipated to implement and become useable. **What problems is Brightflag solving and how is that benefiting you?** The Customer support team very diligently continues to work with our Legal Ops team to address ongoing issues. ### 24. Great eBilling solution **Rating:** 4.0/5.0 stars **Reviewed by:** Mark E. | Town Council Seat 4, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightflag?** Great support group, engaging UI and quick feature updates **What do you dislike about Brightflag?** Limited reporting on Timekeeper details. User permissions need more granularity. **What problems is Brightflag solving and how is that benefiting you?** Billing management ### 25. New BF user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightflag?** Invoice approval process and ease of use **What do you dislike about Brightflag?** Lack of matter managment features/reporting functionality **What problems is Brightflag solving and how is that benefiting you?** Spend control and analysis ### 26. User Friendly, great system! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Brightflag?** Brightflag is quite user friendly but also can handle everything. Whether invoices, budgets, accruals, etc., it gets it all done and makes it easy. **What do you dislike about Brightflag?** Some of the reports seem to be a bit difficult or confusing to create. **What problems is Brightflag solving and how is that benefiting you?** Invoice management, approvals, budgeting and accruals ### 27. Efficient system for legal ops **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Brightflag?** -Customer success team is always looking for feedback and working on improving the system to fit customer's needs -Invoice management comes with excellent OCR functionality -Bill.com integration **What do you dislike about Brightflag?** -Can work on accruals functionality, which doesn't seem to be user-friendly for the vendors -Allow allocations/GL coding to be optional within setup of matters -No Oracle integration **What problems is Brightflag solving and how is that benefiting you?** -Being able to track spend by matter, which helps the team with budgeting costs -Routing for invoice approvals -Organized and able to easily search for invoices ### 28. Excellent platform - I would like to learn how to use some of its other functions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Brightflag?** User friendly but all the information you would require is readily available **What do you dislike about Brightflag?** There are functionalities that I belive can be used to assist our team but I haven't had the time to learn them and they are not obvious to self-navigate **What problems is Brightflag solving and how is that benefiting you?** Time saving tool , especially with the flags on the invoices and also the breakdown of timekeeper ### 29. Invoice details and breakdowns are helpful when approving them **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Brightflag?** Quick and effective to find cases and their invoices **What do you dislike about Brightflag?** Wish it was connected to our own Claims platform and adjust reserves accordingly when the invoices get processed and approved. **What problems is Brightflag solving and how is that benefiting you?** Invoice processing - reducing emails ### 30. Clean look, easy on the eyes. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Brightflag?** Ease of use. Pretty straightforward once familiar **What do you dislike about Brightflag?** Takes a while to be familiar with and some functions aren't where I'd assume them to be, e.g. creating matters **What problems is Brightflag solving and how is that benefiting you?** Not applicable to my role ### 31. It is not intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Anamaria J. | Senior Legal Counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Brightflag?** I like its layout, it is very pleasing to the eye **What do you dislike about Brightflag?** It is complicated to use, there is too much "back and forth" **What problems is Brightflag solving and how is that benefiting you?** Payment of law firms ### 32. This product is pretty user friendly. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Brightflag?** User friendly platform. I haven't recieved any complaints from our users. **What do you dislike about Brightflag?** I'm unable to approve multiple matter requests at once. **What problems is Brightflag solving and how is that benefiting you?** Paperless invoice processing. ### 33. Solution and company are easy and great to work with **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Brightflag?** The partnership with the company, and regarding the solution, the flexibility/configurability and ease of use. **What do you dislike about Brightflag?** Dashboards are not currently persona based, but understand that is on the roadmap for 2023. **What problems is Brightflag solving and how is that benefiting you?** Matter budgeting, which will allow us to proactively and closely monitor spend. ### 34. Brightflag has been invaluable with invoice management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Brightflag?** Brightflag has freed up a lot of time around invoice review and has helped to shorten our payment processing times. Brightflag is also very helpful with tracking budgets and matters so we can stay on top of our spend. Brightflag has been an invaluable tool when it comes to the technology of flagging invoices. **What do you dislike about Brightflag?** I can't think of a specific dislike. If I ever do encounter an issue, I've found Brightflag's Support to be very quick to reply and efficient in solving my issue(s). **What problems is Brightflag solving and how is that benefiting you?** The biggest problem we are solving is giving back time to our attorneys. They no longer need to spend hours pouring over PDFs of invoices. Brightflag points out suggested cost savings on invoices and allows us to revert to our vendors to ask for adjustments. We've realized a large savings in the 11 months we've been using Brightflag. ### 35. Brightflag helped us say good to paper invoices **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Brightflag?** Not having to rely on paper invoices and excel spreadsheet to analyse the data! Our Client Relationship Manager, Lauren Marion is the best! Visibility of invoices and tracking budgets and accruals. **What do you dislike about Brightflag?** Not being able to customise some items, eg. home page adjusted to our financial year. Manually set up workflows as the system would not sync with our accounts systems. **What problems is Brightflag solving and how is that benefiting you?** Visibility of invoices for everyone involved, when it is uploaded, when it is approved, flagging of items, eg matter over budget, transport being charged when it shouldn't be. ### 36. Great partner/ vendor! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Brightflag?** Excellent customer service & support. Always improving the technology to adapt to clients' needs & requests. **What do you dislike about Brightflag?** A lot of employee turnaround in a short period of time. **What problems is Brightflag solving and how is that benefiting you?** Gain clarity on vendor billing. Gain speed in processing and paying invoices. **Official Response from Kevin Cohn:** > Thanks so much for your review, and in particular calling attention to our excellent customer service and support! Overall, Brightflag has fantastic employee retention—95% in the last 12 months—but we acknowledge you may have been impacted disproportionally recently. Thanks again for your patience as we work to iron this out for you! ### 37. Good UI and AI functionality. Customer success team is very responsive. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Brightflag?** Great AI capability. Makes first line review of invoices really easy and scalable. **What do you dislike about Brightflag?** Room to grow around reporting functionality **What problems is Brightflag solving and how is that benefiting you?** Ability to track legal spend and ensure invoices are compliant with our policies. ### 38. Time and cost saving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Brightflag?** The invoice approval system is easy and saves us a lot of time. Better still, the AI functionality saves us money. I don't think that we consistently reviewed our invoices before or challenged them sufficiently so we have make a cash positive move here. **What do you dislike about Brightflag?** It's a little expensive - maybe in the future the cost will come down a little which will make it more accessible to smaller companies **Recommendations to others considering Brightflag:** It's definitely worth a look to see if you can secure savings that make the process aspect effectively free. **What problems is Brightflag solving and how is that benefiting you?** Our approval process is much easier. We have gained cost savings that would have been difficult to acheive with current headcount. The analytics are a bonus too ### 39. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Brightflag?** The fact that it's a one-stop shop for financial data which will power informed future decision making within the company. **What do you dislike about Brightflag?** The fact that the data can sometimes be hard to consolidate but future product updates should address this issue. **What problems is Brightflag solving and how is that benefiting you?** The time savings are among the most important benefits the team has experienced. Having the invoices analysed by Brightflag's AI has saved hours for the team and has allowed us to focus on the key outputs. It has also allowed the team to refine our Outside Counsel panel. Having all that information on breached billing guidelines and savings makes it easier to justify the inclusion or omission of firms from our panel for our team and the wider business. ### 40. Brightflag Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Brightflag?** I especially simplicity and ease of use of user interface Other functions I enjoy: - Accruals Reminders to vendors - Accrual Report - Report builder available for analyzing trending of expenses with specified criteria - Approval Workflow set up per preferences - Prompt support from Brightflag Support team **What do you dislike about Brightflag?** Accrual report's functionality can definitely be improved, such as accruals submitted in prior periods should be able to show up in the current month report and able to analyze whether the vendors have submitted the accruals for prior month and the difference between the two. A standard format for resubmitted invoices - for example, Invoice# 12345 (original invoice) vs Invoice #12345R (resubmitted invoice) Be able to select access for users whether they are given different roles. For example, department overview users can have access to approve timekeeper rates requests. **Recommendations to others considering Brightflag:** NA **What problems is Brightflag solving and how is that benefiting you?** Accrual report function & specified users access. I really enjoy working with the Brightflag team, they are all very helpful to all my questions! ### 41. Brightflag has demonstrated engaged service to us and provided valuable data analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2020 **What do you like best about Brightflag?** The quick access to data that Brightflag provides **What do you dislike about Brightflag?** Some of the insurance specific parameters have required some work arounds. This is a small critique. **What problems is Brightflag solving and how is that benefiting you?** Data used to be very manual and slow for us. Brightflag has automated much of it and sped up the process greatly ### 42. Demo of Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Luke H. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Brightflag?** Good tracking of workload and determining status of required work needed to meet deadlines. **What do you dislike about Brightflag?** Not easily customizable for different clients and users. **What problems is Brightflag solving and how is that benefiting you?** It brings a more streamlined process and can help track where cases are during their progress. ## Brightflag Discussions - [How do you use Brightflag?](https://www.g2.com/discussions/how-do-you-use-brightflag) - 1 comment - [When was Brightflag founded?](https://www.g2.com/discussions/when-was-brightflag-founded) - 1 comment - [What does Brightflag do?](https://www.g2.com/discussions/what-does-brightflag-do) - 1 comment - [View Brightflag pricing details and edition comparison](https://www.g2.com/products/brightflag/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A28%3A55+-0500&secure%5Bsession_id%5D=2d203256-0066-48d9-81a2-f3162e723db6&secure%5Btoken%5D=3ab4941a157add9fa590a3316b2f1de2594f1285f352942ba1ac9db6077e792e&format=llm_user) ## Brightflag Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [AQX](https://www.g2.com/products/aqx/reviews) - [Basware](https://www.g2.com/products/basware-basware/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Checkbox](https://www.g2.com/products/checkbox-technology-checkbox/reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [OpenText Vendor Invoice Management for SAP® Solutions](https://www.g2.com/products/opentext-vendor-invoice-management-for-sap-solutions/reviews) - [Oracle Cloud Infrastructure Logging](https://www.g2.com/products/oracle-cloud-infrastructure-logging/reviews) - [Oracle Fusion Cloud Financials](https://www.g2.com/products/oracle-fusion-cloud-financials/reviews) - [Ping Identity](https://www.g2.com/products/ping-identity/reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Tonkean](https://www.g2.com/products/tonkean/reviews) - [Workday Financial Management](https://www.g2.com/products/workday-financial-management/reviews) - [Xakia](https://www.g2.com/products/xakia/reviews) ## Brightflag Features **Platform Content** - Matter Management - Spend Management - Contract Management - Template Library - Conflict Management - Email Management - Legal Case Management - Client Management - Calendar Management - Document Management - Communication Management - Task Management **Platform Additional Functionality** - Cloud - Mobility - Messaging **Platform Data** - Visualization - Dashboard - Reporting **Agentic AI - Enterprise Legal Management (ELM)** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations - Budgeting/Forecasting **Additional Functionality** - Trust Accounting - Data Import/Export - AI Copilot - Expense Tracking - Alerts/Notifications - Reporting/Analytics - Access Controls/Permissions - Client Portal - Generative AI - Billing & Invoicing - Collaboration Tools - Case Notes - Time Tracking - Workflow Automation ## Top Brightflag Alternatives - [Legal Tracker](https://www.g2.com/products/legal-tracker/reviews) - 4.6/5.0 (154 reviews) - [Onit Enterprise Legal Management](https://www.g2.com/products/onit-inc-onit-enterprise-legal-management/reviews) - 4.5/5.0 (79 reviews) - [Mitratech Acuity ELM Essentials](https://www.g2.com/products/mitratech-acuity-elm-essentials/reviews) - 4.0/5.0 (110 reviews)