SH

Stephanie H.

Senior Supervising Producer

Mid-Market (51-1000 emp.)

10/11/2022

"Reviewing Brightcove"

4/5

What do you like best about Brightcove?

I like that the interface is easy to look at and learn. Review collected by and hosted on G2.com.

What do you dislike about Brightcove?

the upload speed can take a long time with a larger file and there are frequent disruptions when Brightcove is having issues. They take a while to fix them onsite Review collected by and hosted on G2.com.

EB

Verified User in Broadcast Media

Small-Business (50 or fewer emp.)

10/29/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Difficulties to deal with global scale company"

1/5

What do you like best about Brightcove?

Service reliability and analytics modules Review collected by and hosted on G2.com.

What do you dislike about Brightcove?

1. New feature and platform development e.g. metadata editing and entry, Samsung/LG compatibility.

2. Charging scheme is not flexible and reasonable to align with some client's business plan

3. Cost competitiveness

4. Business support team keep changing and do not understand particular business deal context Review collected by and hosted on G2.com.

UM

Verified User in Media Production

Mid-Market (51-1000 emp.)

6/14/2022

"Great service"

5/5

What do you like best about Brightcove?

Organizing on the platform is top notch. Nothing ever gets lost. Review collected by and hosted on G2.com.

What do you dislike about Brightcove?

Maybe needs a slicker design. Looks a little outdated. Review collected by and hosted on G2.com.

AH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

11/24/2019

"Brightcove"

4/5

What do you like best about Brightcove?

Create tool. very easy to create playlist and uploading/editing videos. Review collected by and hosted on G2.com.

What do you dislike about Brightcove?

Needs improvement on the analytics. More of range of features would be better. Review collected by and hosted on G2.com.

CM

Chris M.

Assistant Director, Digital Strategy

Small-Business (50 or fewer emp.)

5/23/2019

"Reliable video hosting provider"

5/5

What do you like best about Brightcove?

Very reliable and great customer support. While I am no longer a customer due to institutional purchase and offering of a competitor product in 2018, I left impressed and would highly recommend them again. Review collected by and hosted on G2.com.

What do you dislike about Brightcove?

Very great for public facing videos out of the box, more difficult (but not impossible) for single sign on and private/intranet videos. Review collected by and hosted on G2.com.

AZ

Ali Z.

Business Intelligence Lead

Mid-Market (51-1000 emp.)

12/14/2018

"Enterprise Video Cloud Solution"

5/5

What do you like best about Brightcove?

Brightcove is a one-stop solution for all video related solution. You can host the video clips and have all analytics delivered about it's performance and engagement. Review collected by and hosted on G2.com.

What do you dislike about Brightcove?

I wish there was an easier way to setup more detailed custom reports and query via their API engine similar to Big Query. Review collected by and hosted on G2.com.

Recommendations to others considering Brightcove:

I think Brighthouse leads in the industry in terms of housing all media and providing attributing stats on their performance. Review collected by and hosted on G2.com.

What problems is Brightcove solving and how is that benefiting you?

Hosting media on a centralized platform

provides engagement metrics and streaming stats

provides taxanomy / tagging solution for all media Review collected by and hosted on G2.com.

JE

Jon E.

Enterprise (> 1000 emp.)

5/21/2018

"Robust and diverse platform for delivering and measuring video to any audience"

5/5

What do you like best about Brightcove?

The relationship we've developed with Brightcove has been key to our success. Any time we've had challenges or questions the various teams at Brightcove (Account Execs, Tech Support, etc.) have been there to help guide our evolution. We continue to grow and refine the ways we take advantage of all the capabilities the platform offers. Review collected by and hosted on G2.com.

What do you dislike about Brightcove?

The UI's in some of the admin interfaces are not as clean as they could be, but I've seen continual improvement over time, and none of these UI issues have compromised our capabilities. Review collected by and hosted on G2.com.

Recommendations to others considering Brightcove:

Understand what your video strategy is so you can map Brightcove features to it, and define what you will use as KPI's for that strategy. Review collected by and hosted on G2.com.

What problems is Brightcove solving and how is that benefiting you?

We're a large B2B technology company, and our primary challenges include enabling our audience of engineers to leverage our technologies. We enable our sales force with product information, competitive landscape, and sales tips via video, and create tech tip videos to help enable more self-service problem solving. Additionally we use live events to engage the entire organization for CEO town halls, business unit all-hands, etc. Among the benefits we've realized are more efficient sales processes, reduced tech support engagement, better employee engagement and morale, and a wealth of data we can leverage to help guide our video strategy. Review collected by and hosted on G2.com.

TS

Tanner S.

Instructional Designer

Airlines/Aviation

Enterprise (> 1000 emp.)

4/24/2018

"A Good Full-Featured Video Hosting and Streaming Provider"

4.5/5

What do you like best about Brightcove?

We use this software to host and stream hundreds of videos for our eLearning content. Our error rate has dramatically decreased with our eLearning content by streaming the videos from this service rather than embedding them directly into the project. Before with the embedded videos we would sometimes have learners who were having issues with the video loading directly from the project or our own hosting, but the streaming and linking using HTML objects seems to have helped almost completely eradicate that. Review collected by and hosted on G2.com.

What do you dislike about Brightcove?

The UI seems to be a little dated, but with a little bit of poking around you are always able to find the features that you are looking for. There seems to be a bit of confusion sometimes with the video ID, player ID and other attributes that are required for the streaming linking to work properly. Perhaps if they were to rename them a bit more specifically it would improve this aspect of the site. Review collected by and hosted on G2.com.

Recommendations to others considering Brightcove:

This service is very fully featured and can support a large number of videos as well as serve thousands of users per day. Review collected by and hosted on G2.com.

What problems is Brightcove solving and how is that benefiting you?

Instead of embedding the videos directly into the eLearning content, we stream the videos using an HTML object that points to the source file hosted by Brightcove. Through some advanced coding, we are also able to use Javascript to be able to communicate back to the eLearning content from Brightcove. This allows us to control the navigation of the content until the completion of the video. Review collected by and hosted on G2.com.

AE

Verified User in Events Services

Mid-Market (51-1000 emp.)

6/28/2018

"Brightcove- get's the job done"

3/5

What do you like best about Brightcove?

Brightcove is intuitive to use and even if you're not computer-savvy makes uploading and organizing videos a breeze. Review collected by and hosted on G2.com.

What do you dislike about Brightcove?

My dislike is with the recent upgrades over the past year, moving from Flash to HTML5, I had to single handly recreate old players and BC's support did not assist much. There are constant upgrades to the players but no notification. So one day a feature in a player may exist, the next day it doesn't. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

9/12/2018

"Solid. stable video delivery. "

4.5/5

What do you like best about Brightcove?

I love the stability we have had over the last couple years. While I focus on live streaming, I have been using the platform for 10 years now at multiple jobs. Around 6 years at Cisco.

I manage all live streams from this platform. Since we changed to the new configurations, it has been flawless.

We have had stellar customer service this past year. Review collected by and hosted on G2.com.

What do you dislike about Brightcove?

Lack of live streaming metrics. There is a real lack of details from the platform system that should come by default. Review collected by and hosted on G2.com.