![Marc B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc B.")
MB

Marc B.

Head of Operations Support

Enterprise (\> 1000 emp.)

7/15/2020

"Flexible approach to a flexible world"

5/5

What do you like best about Bright Pattern?

As per the title, it is the flexibility of the system and how easy it is to use, and what takes BP to the next level is the service I receive from them. They want to learn and they want to get even better and to do that they actually engage with their customers.

I was impressed by their original RFP presentation/demo! We were using an outdated version of their system which was supplied by Aspect so I was sceptical as the version we had was not good but we found out Aspect were selling us a version which was 2 years old and everything was simply hard and had to be done their way.

It turned out that feedback we had given aspect, BP had taken and improved their system and actually commented on a few of my employees by names that they were grateful for that and it helped them.

so flexibility simplicity and their engagement is second to none and I would always recommend BP Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

I haven't had any downsides as of yet and I am sure there will be some from time to time, but I am confident that whatever happens, they will go the extra mile to get it sorted Review collected by and hosted on G2.com.

Recommendations to others considering Bright Pattern:

forget about the big boys in the market as you have to do it their way, go with BP for a personal approach and they will work with you all the way Review collected by and hosted on G2.com.

What problems is Bright Pattern solving and how is that benefiting you?

now these are done with many companies but text to speech and speech to text, personalisation, quick payment links by SMS and just how simple it is to do all of this. I have a concrete project about the customer experience and how the IVR after the Web is the first touchpoint of the customer and BP are fully committed to helping me do this and are already in preparation for future stages of the project even though we are not there yet Review collected by and hosted on G2.com.

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4.4 out of 5 · Verified reviews from real users

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