![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications")
CT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

7/14/2020

"Simple to Use"

5/5

What do you like best about Bright Pattern?

We have used multiple capabilities from the platform, the full web based access for both agents/supervisor and admin is great as it allows to used it from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

We will like to see out of the box way to integrate easily chat bot/virtual agent capabilities. Review collected by and hosted on G2.com.

Recommendations to others considering Bright Pattern:

Check the multichannel capabilities. We found it great on managing an creating scripts via web based tool. Review collected by and hosted on G2.com.

What problems is Bright Pattern solving and how is that benefiting you?

Nowadays using the tool working from home without need of a VPN is supporting our customer requirements. Review collected by and hosted on G2.com.

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Rating Updated (8/5/2020)
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 84 reviewers think of Bright Pattern

4.4 out of 5 · Verified reviews from real users

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