![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources")
UH

Verified User in Human Resources

Mid-Market (51-1000 emp.)

12/4/2019

"Retail support Representative"

4.5/5

What do you like best about Bright Pattern?

I love the soft phone feature in Bright Pattern it allows me to work in office or at home and get emails and phone calls from the que in a timely fashion. It allows me to do my job effectively.The chat feature is helpful too, Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

I do not like no alert or noise when an email is coming in like it does with a phone call comes in to our support center. When the email push does not work I have to grab them and this is timely to do with my job. Review collected by and hosted on G2.com.

Recommendations to others considering Bright Pattern:

Definitely recommend it to Human resource field companies. it is a great solution and offers a of benefits for our industry Review collected by and hosted on G2.com.

What problems is Bright Pattern solving and how is that benefiting you?

By using Bright pattern I am able to communicate effectively with my retail partmers in a positive and productive way. It is timely and it helps me to see my overall performance with how many phones calls and emails I answer and respond to for my dashboard. it is so much better than incontact was when it works. Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

See what 84 reviewers think of Bright Pattern

4.4 out of 5 · Verified reviews from real users

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