![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring")
EO

Verified User in Outsourcing/Offshoring

Enterprise (\> 1000 emp.)

4/12/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best Omnichannel contact center platform "

5/5

What do you like best about Bright Pattern?

After evaluating all the known solutions from the big boys - we found the Bright Pattern solution to be the most innovative and disruptive solution. Pretty much everything and all features we wanted are out-of-the-box. Integrations with IBM Watson provide rich analytics and self service capabilities through the IVR and virtual agent. And where we needed to integrate the IVR and the other workflows with our CRM, the open API's and pre-built integrations made the task super easy and seamless. The web based admin portal with drag and drop functionality is unparalleled and really makes it easy to configure and manage the contact center within minutes and removes the complexity that you see in traditional platforms. Overall - a full featured contact center platform, capable of competing with the industry leaders, yet far more simpler and easier to use. Implementation and migration was a breeze - far less effort than what we had expected. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

They could improve on the UC aspects of the platform. Review collected by and hosted on G2.com.

What problems is Bright Pattern solving and how is that benefiting you?

Needed a omnichannel solution capable of tracking the entire customer journey across all channels. Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

See what 84 reviewers think of Bright Pattern

4.4 out of 5 · Verified reviews from real users

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