Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Helpful Staff and a Better-Than-DIY Data Offering"
4.5/5
What do you like best about Bright Data?

The staff members were very helpful any time I had questions and the offering is better is anything I could have scraped myself Review collected by and hosted on G2.com.

What do you dislike about Bright Data?

Their dataset didn't go back as far as I would have liked and was missing coverage in the specific location I was looking at but I found work arounds for both Review collected by and hosted on G2.com.

PK
Paul K.
Owner
"Exceptional Support, Boosted Our Marketing"
5/5
What do you like best about Bright Data?

I like everything about Bright Data. I use it to enhance the marketing efforts for my business, and it has been instrumental in helping me identify new clients and customers. I appreciate the product's overall ease of use, which ensures smooth navigation and implementation. Most notably, I am particularly impressed with Bright Data's customer service. In my opinion, their responsiveness and ability to address any issues or problems is unmatched, providing an excellent support experience. Review collected by and hosted on G2.com.

What do you dislike about Bright Data?

Their security protocols on sign-up can be a little tough if you are not used to it. Review collected by and hosted on G2.com.

Chris C.
CC
Chris C.
Small-Business (50 or fewer emp.)
"Reliable Data Gathering with Outstanding Support"
5/5
What do you like best about Bright Data?

I appreciate that the products from Bright Data work effectively for me. Additionally, their support team is helpful and responds quickly, which I find valuable. The initial setup of Bright Data was easy, making the start smooth and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Bright Data?

nothing Review collected by and hosted on G2.com.

Nick W.
NW
Nick W.
"Effortless Data Collection with Outstanding Support"
5/5
What do you like best about Bright Data?

I appreciate Bright Data's services for making it very easy to reliably collect public job advertisements. I find their control panel very useful for debugging the API as it allows me to download snapshot results effortlessly. I really like the pricing of their services; it's very fair. Incorporating Bright Data was really easy for us. Review collected by and hosted on G2.com.

What do you dislike about Bright Data?

We've had some issues with their snapshots API in the last few months, but those have been resolved. Review collected by and hosted on G2.com.

Verified User in Research
UR
Verified User in Research
Mid-Market (51-1000 emp.)
"Intuitive Platform with Outstanding Support and Data Access"
4.5/5
What do you like best about Bright Data?

Continuous support and communication with their employees. Intuitive data dashboard and platform making it straightforward to access to data. Data for good program and partnership allowing access for non-profit research use of the data. Review collected by and hosted on G2.com.

What do you dislike about Bright Data?

The data platform could allow setting even more complex filters, or will be nice to include an online analysis console using SQL or similar scripting languages to investigate the data more before downloading it. Review collected by and hosted on G2.com.

Emiliano G.
EG
Emiliano G.
Founder & CEO
Small-Business (50 or fewer emp.)
"Poor Reliability and High Error Rates"
0.5/5
What do you like best about Bright Data?

Nothing. Their original promise of hard to get data being made easy to retrieve was not true. Review collected by and hosted on G2.com.

What do you dislike about Bright Data?

I found the documentation lacking in clear example use cases, which made setting up difficult. Despite using Bright Data to collect e-commerce data, I feel it fails in making the process easier. The scraping browser API, while promising in theory, does not perform well in practice. Over time, the product's performance has degraded significantly, leading to a high error rate. I am also frustrated by being charged for results that I did not receive back. Review collected by and hosted on G2.com.

GB
George B.
Small-Business (50 or fewer emp.)
"Consistent and Reliable Data Collection"
5/5
What do you like best about Bright Data?

Reliably gathering publicly available data on the web has become extremely difficult given the complex and varied frameworks used for content publication. Custom solutions are frequently rendered obsolete in days, and are generally brittle. In contrast, the solutions offered by Bright Data have worked consistently for us for many months without interruption. This has allowed our team to focus on data analysis instead of data collection. Review collected by and hosted on G2.com.

What do you dislike about Bright Data?

So far I have not encountered any drawbacks to the Bright Data platform. Review collected by and hosted on G2.com.

Merlin F.
MF
Merlin F.
Founder
Small-Business (50 or fewer emp.)
"Good product & exceptional customer service"
4.5/5
What do you like best about Bright Data?

The product itself does the job pretty well. Both the Web Unlocker API and the Browser API were easy to integrate and worked as advertised.

While having a problem with the Web Unlocker API, I contacted the customer support and immediately received competent help from an expert. The problem was resolved fairly quickly and without having to put pressure on the support. Review collected by and hosted on G2.com.

What do you dislike about Bright Data?

There was a problem with the Web Unlocker API, which we were able to work around until the issue was resolved. As the customer service was very responsive, I wouldn't say this was a big problem in the end. Review collected by and hosted on G2.com.

Adrien E.
AE
Adrien E.
Expert en automatisation | Gain de temps & productivité
Small-Business (50 or fewer emp.)
"Great First Impressions So Far"
5/5
What do you like best about Bright Data?

I'm trying the tool for the moment. But it seem easy to use and easy to implement. The support has been very quick and professional. Thanks to them Review collected by and hosted on G2.com.

What do you dislike about Bright Data?

Nothing, it's the beginning for me. I'm testing the tool Review collected by and hosted on G2.com.

Verified User in Research
UR
Verified User in Research
Small-Business (50 or fewer emp.)
"Intuitive Interface and Outstanding Customer Support"
5/5
What do you like best about Bright Data?

The interface and their customer support Review collected by and hosted on G2.com.

What do you dislike about Bright Data?

Hard to know how much credits will be used per data scraper Review collected by and hosted on G2.com.