I love how easy it was to implement Bright Data in our program, and how effective it is at avoiding blocks. Additionally, the good service we have received from the Bright Data team when we have had any problems has been excellent. Review collected by and hosted on G2.com.

An improvement could be a warning when the account is about to be suspended. In my case, it was suspended in the middle of a job and forced me to start the analysis over again. I think a prior warning would be helpful. Review collected by and hosted on G2.com.

They have great Customer Service and were able to resolve my issues quickly. Review collected by and hosted on G2.com.

I have had a couple issues with the service, but I do not blame Bright Data themselves as that is the nature of the service itself. Review collected by and hosted on G2.com.

Service quality, support is awesome, fast responses and always resolving the issues. Couldn't find other providers of similar products to have this complete list of services. Review collected by and hosted on G2.com.

Maybe the lack of benefits for old clients? Review collected by and hosted on G2.com.

It was the only solution we found that handled all of our needs. Review collected by and hosted on G2.com.

At this time, there is nothing in my interaction or experience working with Bright Data that I dislike. Review collected by and hosted on G2.com.

I find Bright Data incredibly fast and very inexpensive, which makes it a valuable tool for our needs. The SERP scraping functionality is particularly beneficial, providing us with the Google results we need for various keywords efficiently. The initial setup of Bright Data was pretty easy, which streamlined our integration process, and I appreciate its ability to handle the technical challenges of scraping Google, reducing complexity on our end. Review collected by and hosted on G2.com.

I had some difficulty getting my account fixed after an API key expired. The first person I talked to didn't give me a solution, and then I didn't hear from anyone for days. I opened a new ticket and the second person resolved my issue within 20 minutes. Review collected by and hosted on G2.com.

The setup seemed extremely simple, and creating what I needed took much less time than I initially thought.

And the customer support rep Omri Roter, replied to my ticket really quick with very precise instructions on what I was doing wrong. Review collected by and hosted on G2.com.

The documentation seemed a bit hard to understand at first, a more comprehensive guide could have helped more. Review collected by and hosted on G2.com.

I liked that it was very easy to collect data that I needed for my research. Nothing was awfully complicated! Review collected by and hosted on G2.com.

N/A. There's nothing I can think of at the moment! Review collected by and hosted on G2.com.

I appreciate how Bright Data simplifies web scraping by integrating a browser-like environment, providing a real-time visual experience, and enabling me to see exactly what I'm scraping. This feature significantly enhances my ability to bypass traditional barriers, such as firewalls and bot protections, without needing to write additional code. The multitasking feature is particularly impressive, allowing me to open multiple tabs and apps simultaneously, which boosts my productivity and efficiency. I am also fond of the session maintenance feature; it conveniently shares sessions across different tabs, which streamlines my workflow. Moreover, I find the support and documentation very helpful. Even when I was initially unfamiliar with the dashboard, the assistance provided made it easy to adapt and leverage Bright Data effectively in an AI-guided environment. Also, the human support was very good and responsive. A gentleman named Omri supported me when I had an issue regarding setting up a scraper. He gave me prompt support and was able to quickly resolve the issue. Top guy. The transition from using other software to Bright Data has been beneficial for managing and running tasks on the cloud without the complications of local setup. Review collected by and hosted on G2.com.

A point of frustration is the inability to easily create custom datasets directly, as I did not see a create custom dataset button; I have to search, which seems inefficient. Review collected by and hosted on G2.com.

I truly appreciate the user-friendly interface and platform. It's incredibly easy to work with, and the team consistently introduces new features and innovations to meet evolving needs and enhance the user experience.

The customer service is excellent. The account managers are not only helpful and polite but are also committed to quickly and effectively solving any issues that arise. The datasets themselves are rich and fascinating, offering a great deal of value. Review collected by and hosted on G2.com.

My main frustrations are with the platform's session management. The timeout period for a session is quite short, which can be inconvenient. Additionally, logging into the platform using a code doesn't always work smoothly or reliably.

Like with any web-based platform, occasional bugs appear in datasets and their exports, as well as in the purchasing process. However, these issues are usually resolved by simply updating the browser session. Review collected by and hosted on G2.com.

We've written many spiders, but after using BD for the past year on a few sites, we will choose them whenever it is possible to extract the data we need using their service.

We've run into a variety of issues over that year and they have all been addressed - most of them promptly. Enhancements to the extracted data or to the scope of data to be extracted have also been implemented. The service is at least as reliable as the spiders we've built ourselves and using BD is both faster and more cost efficient. Review collected by and hosted on G2.com.

On my most recent problem reports, the fixes took about 9 days, which is a little longer than we'd like. In this case we were able to work around it with our customer, but if we could keep that down to a few days in the future, it would cause us less discomfort. Review collected by and hosted on G2.com.