I love that the reps are so helpful, kind and patient when I have an issue. They even follow up to make sure all is continuing to go well. Review collected by and hosted on G2.com.

I have yet to experience any dislikes. I don't I will. Review collected by and hosted on G2.com.

I love that this one tech deck includes calls, texts, web chat, fax, e-sign, and automated drip campaigns plus more. The team is constantly working to improve bugs and implement suggestions. Review collected by and hosted on G2.com.

The mobile app no longer supports text messages Review collected by and hosted on G2.com.

Integration with AMS360, plus the ability to text, and do e-signatures Review collected by and hosted on G2.com.

Syncing new customers from AMS360 is sometimes delayed. Review collected by and hosted on G2.com.

If you're a small business owner like me searching for a reliable, innovative, high-performing voice-over IP system, look no further than Bridge. We've been proud clients for years, and I can't overstate how much value their service has added to our business operations.

What makes Bridge stand out in the saturated market of tech solutions? It's their unfaltering dedication to enabling both small and large businesses to compete effectively. They're driving change in the VoIP industry, always pushing the boundaries of technology and integration, ensuring we have the tools to excel in our service delivery.

The Bridge system handles all our communication needs, both in-house and for client interactions, with impressive efficiency. Their top-notch integrations have streamlined our workflows, increasing our productivity significantly.

But what sets Bridge apart is its responsiveness to client feedback. If you need any adjustments or have suggestions, the Bridge team listens and acts swiftly. The implementation speed of their solutions is, frankly, astounding.

Remember, technology is only as good as the people behind it, and the team at Bridge is truly one of a kind. They're the backbone of this excellent system, and their drive for excellence is reflected in the quality of their product.

So, suppose you're seeking a tech solution that goes beyond the norm and provides extraordinary service with the added advantage of a supportive and innovative team. In that case, I cannot recommend Bridge highly enough. With them, your business potential knows no bounds.

I highly recommend to all business owners out there! Review collected by and hosted on G2.com.

While Bridge's Voice-over-IP (VoIP) system undoubtedly offers many benefits, some complexities may challenge certain users, especially those who prefer a straightforward, plug-and-play setup.

The highly customizable nature of the Bridge system, which is typically a strength, can become daunting for some users. The range of programmable settings and integrations designed to accommodate unique business operations can initially seem overwhelming. Misunderstanding or misuse of these extensive features might lead to the perception of system errors when, in fact, these are largely user errors.

If there's any critique to be made about Bridge, its powerful capabilities require a certain level of dedication to manage effectively. As with any robust tool, it requires time to fully understand its intricacies and maximize its utility. In this regard, the Bridge system demands the same level of attention and care as you would give to a team member.

However, this is less of a flaw and more of a call to action for users. With its impressive programmability and versatile operations, Bridge VoIP is a game-changer for businesses ready to invest the time and effort required to unlock its full potential. If you're prepared to do so, the rewards can be transformative for your business communication needs. Review collected by and hosted on G2.com.

Tech support is helpful they have created a simple to use platform Review collected by and hosted on G2.com.

E-Signature function doesn't compare to that of docusign or formstack. I wish they improved this feature. Review collected by and hosted on G2.com.

Bridge is a great tool for our agency to communicate with our clients via phone, text, chat, etc. Review collected by and hosted on G2.com.

Glitches that occur in chat and the mobile app needs updating Review collected by and hosted on G2.com.

Great phone system, slick interface and easy to learn. Review collected by and hosted on G2.com.

everything has been great. not sure I like auto start...should have to opt ineach day. Review collected by and hosted on G2.com.

i do like the online soft phone it is very convieniet Review collected by and hosted on G2.com.

well the down sides is that is does not intergragte with my agency management system Review collected by and hosted on G2.com.

Texting, faxing, call logs, and voicemail are all in one place. We've done demos with other VOIP providers and Bridge is the easiest. Review collected by and hosted on G2.com.

The mobile app needs work, and we occasionally have issues with visual voicemail. Communication is not always great in regards to updates and changes. Review collected by and hosted on G2.com.

Bridge has positively changed the work flow of our agency. Bridge saved our office during COVID and has been instrumental in our expansion and growth. The customer service is exceptional. Help with a real person is only ever a phone call away.

Fav features:

Integrates with rocket referrals

Office level texting with ability to assign to a person

Office level faxing with ability to assign to a person

Assigning a VM and marking handled

Proposals

Pipeline

Video

Chat Macros Review collected by and hosted on G2.com.

I don' t have any dislikes, just software improvement ideas.

Suggestion box:

Better Hawksoft integration and PL rater integration. I want more automation. Insta logs. Drop in drag. Etc

Voice recorder needs its own category like the old version. With ability to assign, and mark complete. Our agency uses on demand voice recordings to verify changes, and current version is clunky.

Chat feature. We need an improved in office chat feature solution. The current version uses alerts. But then I get a million notifications a day. We had to turn off. I want chat to be like Google. I wish you could just add google chat to your software. Like an API or something. Use your magic. https://workspace.google.com/products/chat/

Proposals need improved. We need to be able to send to more than one party. We need a copy cc'd to agent. I desperately need to document our quotes in Hawksoft. We need to be able to send more than one proposal to prospect. First the quote, second the bound application.

Wish video proposal had a highlighter pointer and ability to take notes.

I wish you integrated with a calendar and had a booking link. I want my co-workers to take a call, look at my schedule and book an appt on my behalf. Then have bookings send the text reminders and email confirmation. Review collected by and hosted on G2.com.