We use the e-sign for clients a lot as it integrates with our AMS and allows us not to have to pay an extra fee to e-signatures.

The texting function is great as all within our agency can see when a text message is sent or responded to, but we continue to have troubles with how this is set up so we have had to set up all texts to come from our main agency number, which can be frustrating if mass texts go out. Review collected by and hosted on G2.com.

We seem to have a lot of call drops. Is that Bridge or our internet provider?

I want to be able to use the AI features for GAIL, our AI phone receptionist, and the outbound lead system, but it has been painful to work with Bridge to get this set up.

I also want to be able to have transcripts of all calls using AI functionality, but when I asked Bridge about this, they said it is not in their current plans.

There is a separate login for setting up the mobile app, and the process is very tricky and confusing if something goes wrong. There is also a separate login for the back end of the system, and the onboarding seemed rushed. I do not feel we are able to utilize the fullest capabilities. Review collected by and hosted on G2.com.

Customer service with Bridge has been pretty fantastic. Everyone is kind and respectful, they're open to either making an adjustment for you or teaching you how to do it yourself. The VOIP system is more reliable than our prior vendor. Moving over from our prior vendor was pretty painless - they took care of most aspects of it and were able to set us up the way we needed. We don't get a ton of phone calls, but we do need to feel confident that we aren't missing calls, texts, faxes, etc and with Bridge that isn't a concern. Review collected by and hosted on G2.com.

We tried for many months to make the eSign system work for us, but I wound up going back to/sticking with our original vendor for that. The mobile app functionality, which to an agency that is fully web-based and cannot function without mobility, leaves a bit to be desired in terms of speed, but calls come through easily and that's the most important part. A bit concerned about text messaging going away with their new app. We've had staff members have trouble maintaining access (calls not getting to them, getting logged out of the mobile app, etc) but have worked around it for the most part until they found the time to reach out to support to work through the issues. Review collected by and hosted on G2.com.

I have to be honest. The ease of your system is amazing. The amount of assistance we recieved when we intergrated to the bridge from your team is top notch. I have a question, I get the same rep always helpings me. He even went about and beyond with helping me outside of the phone system when I mentioned having multiple email addresses. I didn't ask for his but mentioned it in passing and he took it upon himself to help me. All around it really has been a positive experience and I will recommend this team to anyone who asks! Thanks for such great service! Review collected by and hosted on G2.com.

Nothing! Its been great all around. There is nothing I would change Review collected by and hosted on G2.com.

I enjoy how automated Bridge can be. How your calls can be listened to, extracted or just placed into the customer file you want them in. It has been a lifesaver having the recorded calls. I also enjoy how easy it is to drag and drop contacts into Dave dialer. Review collected by and hosted on G2.com.

The Bridge is always improving, however it has been a bit of a journey. I have had issues with Text messages - unable to park them and having to manually extract the information which is very time consuming. I have also had problems with important calls not showing up. Bridge has been great at assisting with my issues right away and always with a helpful attitude. Review collected by and hosted on G2.com.

We came to Bridge from a much larger provider, RingCentral. Having a software that seamlessly integrates with our Vertafore suite has been invaluable both from a time savings perspective and for protecting our ongoing operations. We love the transparency and efficiency enabled with Bridge. Review collected by and hosted on G2.com.

Bridge is not going to feel like some of the larger VoIP solutions. While it is less polished and sometimes has its quirks, it delivers where it needs to. Review collected by and hosted on G2.com.

Bridge has been a blessing for our agency! The system is so ewasy to use, whenever I have had questions or needed assistance with how to do something, someone has always been available to assit. The switch over was easy as Bridge handled poting our numbers and setting everything up. We love havng email, fax, texting and docusign all in the same place! Is you are thinking about changing phone companies, I suggest giving Bridge a shot! Review collected by and hosted on G2.com.

Being that the phone is internet based, we sometimes do have bad connection when the internet is spotty, but that would be the case with any internet based phone service! Review collected by and hosted on G2.com.

I do like that they fully integrate with Agency Zoom so that all calls are logged correctly and text messages are visible within client profile. Review collected by and hosted on G2.com.

I dislike that they refuse to talk in person,only through chat. A simple 2 minute phone conversation has been replaced with a slow moving chat. Albeit a real person typing, it's still very time invasive and a huge waste of energy. I frequently receive texts on my personal cell from clients asking why they press 1 to be directed to me and the call is immediately dropped, or sits on hold indefinitely, meanwhile my phones do not ring at office. In this case, I have to chat in, waste 45 minutes of work time and handle it for them to tell me that a setting had been changed on their end through a system glitch and they are going to send it to their tech team as a ticket. The next day the ticket is closed out with no resolution. So, with constant monitoring, the system works well. Not sure I would make it a first choice if starting over, but I'll probably stick it out for a while and hope it gets better before diving into another company. Review collected by and hosted on G2.com.

My experience with Bridge has been above and beyond quality customer service. When I have needed tech support, they listen and are willing to help promptly in every way. Their help desk is a chat away and is always very kind at offering solutions, especially to the non-tech experts in our office. Review collected by and hosted on G2.com.

I have not had one bad experience with Bridge in the two years our Agency has been using them. Review collected by and hosted on G2.com.

We love that text messaging is included in our service and integrates with AMS. With a click of a button, text messages will export into our system. No need to pay for additional services through other carriers for texting. Bridge is also very simple and easy to use. Review collected by and hosted on G2.com.

We've had a few small hiccups along the way but their support team has always been great to work with and easy to reach. Review collected by and hosted on G2.com.

I love how simple the systeam is to navagate through text, fax, and call. Those are the iteams agents like us look for and somthing most other providers make complicated. The other that goes hand to hand with the software is the customer support given, they are a great team dedicated to help your issues the same day and always attentive. Review collected by and hosted on G2.com.

The couple things I do dislike is the certain outages where my clients complain my call sounding not clear or choppy. Review collected by and hosted on G2.com.