Alexander d.
AD
Alexander d.
Customer Success Team Leader
Small-Business (50 or fewer emp.)
"VOIP tool for quality and stability in calls"
5/5
What do you like best about Bria?

It is updated frequently, receiving corrections constantly.

Allows you to redirect incoming calls.

Allows you to record calls at any time with the customer. Review collected by and hosted on G2.com.

What do you dislike about Bria?

The license control page is very bad, as it does not allow you to delete history of computers that once used a certain license. This makes it messy when it comes to consulting the licenses in use, and those that are not being used.

It could have filters to assist in the search. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Covid Response Plan"
3.5/5
What do you like best about Bria?

The Bria teams made deployment to 50+ users pretty easy. Review collected by and hosted on G2.com.

What do you dislike about Bria?

The mobile app seemed to be hit or miss on whether it worked or not. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Bria on the PC is GREAT!"
5/5
What do you like best about Bria?

Easy to dial, easy to maintain a phone directory, easy to support conference calls. Review collected by and hosted on G2.com.

What do you dislike about Bria?

Right now, no complaints, the process to use is very easy. Review collected by and hosted on G2.com.

Verified User in Internet
AI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Implementation of Bria Teams"
4/5
What do you like best about Bria?

The centralised management of SIP accounts, the single user login is a massive boon for deployment. Review collected by and hosted on G2.com.

What do you dislike about Bria?

The pricing is quite expensive considering the duration of use compared to the benefits. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Bria Teams flexibility in our office, reducing costs and increasing productivity"
5/5
What do you like best about Bria?

Ability to see who is available, conect and chat prior to tyransfer. it really is PBX quality at single line price. Review collected by and hosted on G2.com.

What do you dislike about Bria?

occassional outtages but less frequent recently Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Great program when working from home or anywhere else"
5/5
What do you like best about Bria?

The thing I like the best about xlite is that it is a great program to use when I am working from home or anywhere out of the office, because I am still able to log in and take and make calls to my customers. The upside is you could put it right on your own laptop or computer for use anywhere you are working from. Most helpful that you could call in to office extensions and receive messages from coworkers Review collected by and hosted on G2.com.

What do you dislike about Bria?

There really isn't anything I dislike about the program. Once you learn how to use and navigate around it is great. Review collected by and hosted on G2.com.

JC
James C.
Business Analyst
Small-Business (50 or fewer emp.)
"Great digital phone app"
4/5
What do you like best about Bria?

I like that I can keep all the contacts in the application and that I can copy and paste phone numbers directly into the phone. Review collected by and hosted on G2.com.

What do you dislike about Bria?

With our specific phone system the programming on how it handled hold music was not compatible so whenever we put someone on hold they just got dead air. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"First year with Bria"
5/5
What do you like best about Bria?

Easy to use and deploy for the whole team. Review collected by and hosted on G2.com.

What do you dislike about Bria?

Preferences are a little confusing to set up at first. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Small-Business (50 or fewer emp.)
"X-LITE APP"
4.5/5
What do you like best about Bria?

Xlite is an application (softphone) suitable for those who stay on the computer daily, because it facilitates communication with an easy and convenient call service from the PC or Mac computer, in the comfort of your home or in any place you are. Review collected by and hosted on G2.com.

What do you dislike about Bria?

It is a program that works perfectly in companies that perform many calls during the day, as well as in call centers Review collected by and hosted on G2.com.

MF
Meredith F.
Remote Customer Service Rep
Mid-Market (51-1000 emp.)
"Great system for a CRM "
4.5/5
What do you like best about Bria?

I work remotely for the company I am employed with and there have been many issues with audio dialing directly through the CRM. I recently added Xlite to my computer and it has cured all audio issues. It's a phenomenal system and the calls are very clear. Review collected by and hosted on G2.com.

What do you dislike about Bria?

I've had to log into the system every time I am not logged in for work and there probably is a way to stay logged in just havent figured it out yet. Review collected by and hosted on G2.com.