--- title: Bria Reviews meta_title: 'Bria Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 68 reviews by the users' company size, role or industry to find out how Bria works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 68 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Bria Reviews **Vendor:** CounterPath **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 68 ## About Bria Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features? Bria Teams includes team messaging, screen sharing, and HD video conferencing with up to 200 participants! Easily talk, chat, meet, and share on any device in one efficient app that syncs calling and messaging history across devices so you're always in the loop. Bria also includes a user-friendly web management portal for centrally setting up calling accounts and team members. Once configured, all users need to do is log in to their apps with their email and password and they're ready to start communicating and collaborating! ## Bria Pros & Cons **What users like:** - Users appreciate Bria's **flexibility and feature-rich interface** , enabling seamless communication and collaboration effortlessly. (1 reviews) - Users love the **affordability** of Bria, finding it easy to set up and sleek for a clutter-free workspace. (1 reviews) - Users love the **ease of setup and caller ID feature** , enjoying a cleaner, less cluttered office environment. (1 reviews) - Users praise the **call quality** of Bria, enjoying clear communications through a sleek, clutter-free setup. (1 reviews) - Users value the **VOIP connectivity** of Bria, enabling sales teams to answer work calls on-the-go. (1 reviews) - Users value the **convenience** of Bria, allowing salespeople to answer work calls from their cell phones on the go. (1 reviews) - Cross-Platform (1 reviews) - Desktop Application (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) **What users dislike:** - Users experience **performance issues** with Bria, facing lags, freezes, and frequent sound and reliability problems. (2 reviews) - Users find it challenging to manage **access issues** with Bria, particularly when attempting to turn off notifications effectively. (1 reviews) - Users report significant **audio issues** with Bria, including call drops and app reliability problems affecting communication. (1 reviews) - Users frequently experience **audio problems** , including sound issues and calls dropping, affecting their communication reliability. (1 reviews) - Users report **call drops** and sound issues with Bria, affecting their communication reliability significantly. (1 reviews) - Complex Processes (1 reviews) - Lack of Intuitiveness (1 reviews) - Missed Calls (1 reviews) - Service Outages (1 reviews) - Slow Speed (1 reviews) ## Bria Discussions - [What tricks should I know about Bria?](https://www.g2.com/discussions/32230-what-tricks-should-i-know-about-bria) - 1 comment, 2 upvotes - [What is Bria used for?](https://www.g2.com/discussions/what-is-bria-used-for) - 1 comment - [What is Bria enterprise?](https://www.g2.com/discussions/what-is-bria-enterprise) - 1 comment - [View Bria pricing details and edition comparison](https://www.g2.com/products/bria/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A57%3A00+-0500&secure%5Bsession_id%5D=0cd16160-4313-4154-bbf5-dfa17f589503&secure%5Btoken%5D=dd1bb08358ec4330580f77978930ecdf18b86a0ae453430483830f8c9a6ce575&format=llm_user) ## Bria Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Bria Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,389 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) - 4.3/5.0 (201 reviews)