I use Brevo to manage my email campaigns. The interface is smooth, intuitive, and you quickly get the hang of the tool, even without being an expert in emailing.

What I particularly like:

✅ Automations: super easy to set up and a real time saver for creating personalized journeys.

✅ List segmentation: very practical for sending the right message to the right people.

✅ The free offer: already super complete to start without hassle.

In short, an accessible and effective solution, perfect for structuring your communication. I recommend it 100%! Review collected by and hosted on G2.com.

Nothing, the features match my needs well. Review collected by and hosted on G2.com.

I like how Brevo Marketing Platform combines email, SMS, and automation in one place, making campaigns easy and efficient to manage. Review collected by and hosted on G2.com.

It could improve by offering more customization options and making reporting and advanced features more flexible. Review collected by and hosted on G2.com.

What I like most about Brevo's marketing platform is its ease of use and the ability to manage email marketing campaigns, automations, and contact segmentation from a single tool in a simple and efficient way. Review collected by and hosted on G2.com.

What I like least about Brevo Marketing Platform is that some advanced automation and personalization features for email marketing are limited to the higher-tier plans. Review collected by and hosted on G2.com.

Excellent for email campaigns, with some nice adjacent capabilities like, online chat, web push notifications, deal tracking, transactional email and more. Review collected by and hosted on G2.com.

The website is on the slower side. However, they are on the right track and we can feel the constant improvement. Review collected by and hosted on G2.com.

It organizes my contacts well, even though it isn’t the easiest to learn at first. Review collected by and hosted on G2.com.

As we mentioned, the overall organization of contacts, details, and sorting is very good. The only difficulty, if any, comes when you try to see who clicked, because that part doesn’t work very well. Review collected by and hosted on G2.com.

After using Brevo for some time now and having tried several other platforms for sending my newsletter before, I have to say: I am absolutely thrilled!

It's not just that the operation is intuitive and easy to understand and that the support has always been friendly and competent, but also the ability to choose a tariff option that suits me and my project, which excites me.

Even the free offering is powerful and simply includes everything needed to start the adventure of newsletter marketing.

For this reason, Brevo is far more than just a simple email marketing tool for me. It is a loyal companion that helps me stay in touch with my readers and thus an indispensable tool that I no longer want to do without!

For anyone looking for a solution that is suitable for both beginners and advanced users, offers first-class support, and includes plenty of great and useful features, I can only recommend Brevo. Review collected by and hosted on G2.com.

The only thing that I personally don't quite like is that Brevo (currently) cannot be connected with the sales platform Digistore24. Other newsletter platforms like Mailchimp, for example, can be integrated there for customers at the time of purchase. However, this is not really a negative point, just something I would personally wish for and it would represent an additional plus point. Review collected by and hosted on G2.com.

I think the best part of Brevo Marketing Platform is the journey builder. It allows me to create conditions and automations, such as running different triggers based on specific conditions like a certain date occurrence. The incoming webhook feature is also great as it automatically includes someone in the journey or opts them out of it yearly. I find Brevo's analytics very useful, providing deep insights like the number of times someone has opened an email or clicked it, along with the inbox type. The initial setup was very easy too. Review collected by and hosted on G2.com.

I think SMS pricing can be cheaper. Review collected by and hosted on G2.com.

We're not regular users; we are a little shop, usually using the email campaign part once a year. We started to think about using it more to increase our interaction with our customers by sending newsletters.

After a while on it, we start to understand how to use it (even if I think it's not really instinctive- it's sometimes difficult for us to understand how it works but we're still practicing) and it's comfortable to let Brevo manage the unsubscribe.

We appreciate connecting Canva to it; it's pretty interesting for us, but for now we didn't try any other integration.

I have nothing to say about performance; it's going well. We don't have a big use, so the performance is good for us.

We are on FreePlan; it's enough for us. Like I said, it's a really little company. We appreciate the possibility to buy SMS credit. It's the only part of our purchase; it's good that we can buy only what we need.

To use the sms campaign we asked for help about it, the person who answered us was clear we understood. I did't know a training part exist I will have a look.

We didn't use the AI features. I can't talk about it. Review collected by and hosted on G2.com.

It's complicate to use sometimes. To find what we want to do and how use it. I spend a lot of time on it before to find my way. Like I said before, it's not so intuitive (to us, maybe it's just us and it's just because we're not regular users).

The part to create a template is also not intuitive some times. It look complete but not easy to use. I don't know if it exist but it could be great to have the possibilities to separately managed the computer and mobile view. Review collected by and hosted on G2.com.

For a smaller company, the features you get with the free version are great. It’s easy to navigate and to create campaigns, and clients have mentioned that they’re easy to integrate with and follow. I still have the free version Review collected by and hosted on G2.com.

I honestly haven't found anything yet, it does exactly what i need Review collected by and hosted on G2.com.

Brevo stands out for its unlimited contact storage, which lets you expand your audience without worrying about increased costs. The all-in-one platform brings together email, SMS, WhatsApp, and CRM in a seamless way. Many users appreciate the intuitive drag-and-drop editor and the Aura AI feature, which enables smart automation. With excellent deliverability, your messages reliably reach recipients' inboxes. Brevo offers a great combination of professional features, scalability, and user-friendliness, making it a strong choice for businesses of any size. Review collected by and hosted on G2.com.

While powerful, Brevo has downsides. The account validation process can be overly strict and slow for new users. Customer support response times are often sluggish unless you pay for a premium plan. While the CRM is helpful, it lacks the deep complexity required by large enterprise teams compared to HubSpot. Additionally, the landing page builder is less flexible than dedicated tools, and the interface can occasionally lag when managing complex automation workflows. Review collected by and hosted on G2.com.