I've been using Brevo for about two years, and, overall, it's been a positive experience. The email editor is intuitive and easy to work with, making it straightforward to build and schedule campaigns without a steep learning curve.

One feature I've especially appreciated is the ability to schedule emails to be sent at each recipient's best time, which helps optimize engagement without requiring extra effort on my part. The automation features have also been valuable for creating email sequences and reducing manual work.

I've found Brevo to be reliable and haven't experienced downtimes or software issues. The few times I've had to reach out to Brevo's customer service, I've been able to resolve them fairly easily. Review collected by and hosted on G2.com.

I wish the pricing was a little more small-business-friendly (single-person-owned company); I make it work because I haven't found any other service that meets as many of my needs as Brevo does. Review collected by and hosted on G2.com.

Brevo helps a lot in both designing the email and in managing subscription lists. Very affordable in terms of both working with them and budgets spent. The support is top notch, I get quick answers and fast resolutions. Didn`t use their in-built AI though, however we might try for massive holiday dispatch. Performance is easy to be tracked, and we somehow have a very low pressing on Unsubscribe button. We integrated Brevo with our local Artificial Intelligence CRM, and all of new customers fall straight into our mailing list without any hassle. My User Experience is great overall, 10/10. Review collected by and hosted on G2.com.

So far, no trouble in working with menu, deigns etc. All good Review collected by and hosted on G2.com.

Email Marketing: Easy to use, clear, and reliable

I have been using Brevo for many years and am still very satisfied. The platform is intuitively designed, easy to use, and offers everything needed for professional email marketing.

After changing employers, I also introduced Brevo in my new company because I am convinced of the solution. In the meantime, other colleagues also use Brevo regularly and share my positive experiences. Overall, a clear recommendation for anyone looking for a powerful yet user-friendly marketing platform. Review collected by and hosted on G2.com.

The price could be a bit more attractive, but overall the price-performance ratio is right, and the features as well as the user-friendliness make up for it for me. Review collected by and hosted on G2.com.

Brevo is an overall suite that offers solid functionality with less complexity and lower pricing.

Its email campaigns are easy to learn, set up, design, and analyze.

Domain setup is quick, and the audience segmentation is helpful when building email automation drip campaigns. Review collected by and hosted on G2.com.

The AI integration could be improved, and the output could be more helpful overall.

This isn’t a major dislike, but having more direct AI features built into the dashboard—especially while designing emails and creating campaigns—would make the experience smoother and more useful.

The performance tracking interface of the campaigns can be better and more explained. Review collected by and hosted on G2.com.

What I like most about Brevo Tool is how it balances ease of use with powerful functionality. The user interface is very clean and intuitive, especially the drag-and-drop email builder. It genuinely saves time when creating campaigns.

Another big plus is the integrations. It connects smoothly with tools we already use, which makes syncing contacts and tracking performance much easier without relying heavily on developers. In terms of performance, image deliverability has been reliable, and the analytics dashboard gives clear insights into open rates, CTR, and conversions.

From a pricing perspective, it offers solid value compared to other platforms, especially considering the features like email + sms marketing in one place. Also, their onboarding experience is straightforward, and support has been responsive whenever we needed help.

What stands out additionally is Brevo's AI / Intelligence capabilities. The AI-powered content suggestions and subject line recommendations help speed up campaign creation and improve open rates. Review collected by and hosted on G2.com.

One drawback of Brevo is that, while the platform is simple to use, several advanced functions (particularly in automation and segmentation) feel constrained when compared to larger enterprise-level technologies. The reporting is adequate, but it might be more thorough for further study.

When working with a huge database, there may be intermittent email sending delays or UI latency. Finally, while the AI elements are useful, they feel basic and should be improved for better personalisation and prediction. Review collected by and hosted on G2.com.

What I like best about the Brevo Marketing Platform is how it combines powerful marketing automation with an intuitive and easy-to-use interface. It makes managing contacts, creating personalized email campaigns, and automating customer communication incredibly straightforward, even for complex workflows. The contact segmentation, transactional emails, and API integrations are reliable and flexible, making it suitable for both small businesses and growing organizations. I also appreciate the excellent value for money compared to other marketing platforms, as well as the responsive customer support and continuous feature improvements. Overall, Brevo helps save time, increase engagement, and streamline communication from a single platform. Review collected by and hosted on G2.com.

While Brevo is an excellent platform overall, there are a few areas that could be improved. The email editor can occasionally feel less responsive when working with large or complex templates, and some advanced reporting and analytics features are not as detailed as those offered by more enterprise-focused platforms. I would also like to see more customization options in the automation builder and additional pre-built workflow templates. Despite these minor limitations, the platform is reliable, easy to use, and offers outstanding value for its price, making these issues relatively minor in day-to-day use. Review collected by and hosted on G2.com.

I really like that the Brevo Marketing Platform is very easy to use and intuitive. All of the options are listed along the left-hand panel, so I'm easily able to find what I'm doing. None of the options or features are hidden, and I don't have to dig for them. Everything is right on the front page, making it easy to find and easy to use. Also, the initial setup was very easy, and I was able to set it up and send our first email within an hour. Review collected by and hosted on G2.com.

I do feel like designing emails is a little bit clunky. Sometimes the drag and drop doesn't work so well, but that's really my only complaint. Review collected by and hosted on G2.com.

I appreciate the ability to send 300 emails per day in the free package, which helps my business promote our platform. I really value the detailed reports provided by Brevo Marketing Platform. They give me insights into who opened my emails and clicked on the links. This information is crucial for me to identify qualified leads and follow up effectively. Additionally, I find the platform easy to use, thanks to the in-built manual and Aura AI, which help me understand it better. Review collected by and hosted on G2.com.

In the paid tool, they are giving fewer contacts to reach out to per month. It should be unlimited in terms of contacts. They only provide 500, 1000, or 1500 contacts to reach out for 10,000 emails, and it should be more than the number of email credits. Review collected by and hosted on G2.com.

Brevo nails the balance between cost, simplicity, and performance. It’s easy to use, quick to learn, and powerful enough to run serious campaigns without the bloated price tag. Everything just works—and it makes marketing feel a lot less complicated and a lot more effective. Review collected by and hosted on G2.com.

One downside was the initial setup and deliverability requirements. I had to create and authenticate a domain before campaigns would send properly, and early on I ran into rejected statuses and approval delays. While I understand this is for security and sender reputation, it can be a bit confusing and time-consuming if you’re not familiar with domain setup. Once everything was configured correctly, it worked much more smoothly. Review collected by and hosted on G2.com.

From the first moment, I was struck by how intuitive the entire platform was, combined with the power it offers in terms of functionalities. Additionally, it is also offered in Spanish from Spain, and the support as well. And without a doubt, it also has very good prices for everything it offers. The possibility of SMTP gives us the ability to integrate it with another tool we use. It works quickly and is reliable. Its AI services have helped me at times, especially in support, where it has helped me find the information I needed without having to navigate through all the help. Review collected by and hosted on G2.com.

So far, I haven't found anything that has made us regret the decision to use this platform. Review collected by and hosted on G2.com.