Their email marketing is their strongest suit. They have managed to bring amazing deliverability and simplicity of design into their software. Everything is so easy and intuitive that you don't need to have any prior knowledge or experience dealing with similar tools. Their support is also incredibly fast and answer any questions you have. You can set up the platform and start implementing it right away. As someone who uses Brevo daily, I have to say that it gives me everything I need, especially in terms of how easy it is to integrate it with other tools. Review collected by and hosted on G2.com.

Nothing. Absolutely nothing. Everything about Brevo is brilliant. I am yet to see something I don't love! Review collected by and hosted on G2.com.

If you're after an email marketing and CRM platform that doesn't make you want to pull your hair out, Brevo is a strong contender. The standout feature? Ease of use. From setup to sending your first campaign, everything feels intuitive and smooth; even for non-techies.

The dashboard is clean and uncluttered, which is rare in platforms that try to do “everything.” Whether you're building automations, creating email templates, or managing contacts, Brevo guides you through each step without the overwhelm. The drag-and-drop email editor is particularly well-designed: responsive, fast, and with just enough features to build pro-level emails without drowning in options.

Setting up automations (something that’s often overcomplicated on other platforms) is surprisingly simple. The workflow builder is visual, logical, and doesn’t require a developer brain to figure out. Same goes for managing contact lists or segmenting audiences, it’s all laid out in plain English with clear prompts.

Onboarding is another win. Brevo doesn't assume prior knowledge. You get helpful tooltips, demo flows, and pre-built templates that make it easy to hit the ground running.

Bottom line: If your priority is a platform that “just works” without needing a manual or a degree in marketing software, Brevo delivers. It balances power with simplicity, making it perfect for solo founders, small businesses, or anyone who wants results without the friction. Review collected by and hosted on G2.com.

Brevo's biggest drawback is its limited advanced features compared to competitors, especially for complex automations or detailed reporting. Some templates can feel basic, and the deliverability rates aren’t always consistent. Also, the free plan is quite limited, pushing you to upgrade sooner than expected. Review collected by and hosted on G2.com.

Brevo is an all-in-one marketing platform that provides all the essential features our organization needs. It's easy to use, simple to implement, and integrates seamlessly with the various marketing systems we rely on. We use it almost daily.

Triggered email templates based on customer orders, along with our weekly and monthly newsletters, have proven to be highly effective. We also run WhatsApp campaigns, which are easy to set up and deliver a significant impact on our business.

Brevo’s customer support is excellent, always providing helpful and timely assistance. Review collected by and hosted on G2.com.

So far, the Brevo marketing platform has met all our needs without any noticeable drawbacks Review collected by and hosted on G2.com.

Storing unlimited contacts and the automation workflows. Review collected by and hosted on G2.com.

Nothing much to dislike but they can improve CRM part and meeting space don't have a recording option it looks very simple and no use of it just you can go and attend the meting no features are available in it. Review collected by and hosted on G2.com.

I do like the customer support. I always got clear guidance on how to solve my problem The interface is simple, clear, and there are a lot of features that help in my day2day operations. Review collected by and hosted on G2.com.

I would like to somehow, import existent phone number and to be able to call from them. Review collected by and hosted on G2.com.

I really enjoy that it is easy to use, the emails are very aesthetic, it has all the features (and more) I need, and whenever I find a difficulty, the support is there to help. Review collected by and hosted on G2.com.

That the Facebook Ads were taken down, and the popup form is not so easy to install. Review collected by and hosted on G2.com.

I use this tool in my previous organization for the email marketing and due to its affordable price I choose this. Brevo has done its job perfectly it manages all of our email campaign, helps in creating good landing pages. We can set up the workflows so that email can sent on there own and automation works amazing. I highly recommend this tool someone who looking for tool to email marketing and automation Review collected by and hosted on G2.com.

Customization and templates designs are limited Which I feel could be improved in future. Some time when the data is more the tool get slow down Review collected by and hosted on G2.com.

- It is a platform that offers several tools such as CRM, Email Marketing, Email Automation, Stats, Metrics & KPIs and Chatbot.

- You can test it and start using it for free.

- Easy integration with Wordpress and WooCommerce stores.

- Outstanding customer service. Review collected by and hosted on G2.com.

It has a rather deep learning curve in the beginning. Review collected by and hosted on G2.com.

I’ve been using Brevo for a while now, and honestly, there’s a lot to like about it. First off, it’s incredibly convenient—it’s like having all my marketing tools in one place. Whether I need to send out email campaigns, set up SMS marketing, manage my CRM, or even chat with customers live, it’s all right there, saving me the hassle of juggling multiple platforms. The interface is super easy to use, so I don’t need to be a tech expert to get things done, and the customization options for campaigns are fantastic. I also appreciate how they’re constantly updating the platform with new features and improvements; it makes me feel like I’m always getting more value. Plus, their pricing is refreshingly flexible, with a free plan for beginners and affordable options as you scale. For a small business or startup, it’s a solid all-in-one solution. Review collected by and hosted on G2.com.

There are a few things about Brevo that don’t quite hit the mark for me. The initial setup can be a bit confusing, especially if you’re not particularly tech-savvy, and I found myself spending more time than I’d like trying to figure out certain features. While their customer support is generally good during the week, I’ve noticed that it’s harder to get help on weekends, which can be frustrating if something urgent comes up. Also, while the platform covers a lot of ground, it doesn’t excel in every area—if you’re looking for hyper-specialized tools for things like advanced email marketing analytics or automation or sales automation, there are other platforms that might do a better job. Still, for what it offers and the price point, I think Brevo is a pretty solid choice. Review collected by and hosted on G2.com.

As a small business with a wide range of products, we’ve found Brevo to be an invaluable tool for our email marketing needs. Its simplicity and intuitive interface make it easy to manage even for those who are not highly technical. We particularly appreciate the platform’s ability to handle a large database of contacts and segment them effectively based on the products they’ve purchased. This segmentation feature has allowed us to create highly targeted campaigns, improving our engagement rates significantly. Brevo also offers an excellent quality-to-price ratio, making it accessible even for smaller businesses like ours. Review collected by and hosted on G2.com.

The only downside we’ve experienced is the way Brevo handles unsubscribed contacts. It would be great to have a more robust system to manage and re-identify these contacts, allowing us to reach out to them and invite them to resubscribe. This improvement would help maximize the potential of our contact database. Review collected by and hosted on G2.com.