like that the automation workflows have become smoother and easier to set up. On top, the new dashboard layout also feels cleaner and helps us track campaigns faster. Review collected by and hosted on G2.com.

Customer support definitely needs to be more responsive, especially when accounts get flagged. The platform has become stricter recently, and even genuine transactional senders face sudden suspensions without proper clarification. Review collected by and hosted on G2.com.

The simplicity of the UI, everything is very easy to get into, any issues we had were supported with an email to customer support. Integration of Brevo was seamless, and it has been a great addition to our company. Review collected by and hosted on G2.com.

Probably the designs of text and formatting for email marketing. Review collected by and hosted on G2.com.

Brevo is a highly intuitive tool. All it takes is a little training at the beginning to show us the different tools and solutions, and then we can experiment for ourselves. A multitude of solutions for managing customer segmentation. Clear reports. In short, an excellent digital marketing tool. Review collected by and hosted on G2.com.

I can't answer that at the moment because I haven't tested everything yet, particularly marketing automation. So far, I've only sent newsletters and forms. Review collected by and hosted on G2.com.

Brevo bills based on total email sends rather than by total contacts, making it a much more affordable option than much of the competition. I also like that the company's customer support is very responsive and easy to contact compared to the previous email service I used. Brevo made it very easy to switch everything over. Review collected by and hosted on G2.com.

The biggest pain point so far seems to be process for adding new individual contacts. Because Brevo offers many features beyond emailing, it means that adding a new contact involves a lot of data fields that I don't need. It would be better if there was a way to edit which fields are shown in the add contact view, such as a service like Hubspot offers. Review collected by and hosted on G2.com.

It is quite easy to design your own template and to integrate your social media profiles. So far, I had to contact customer support on three occasions and every time they proved to be very helpful. Review collected by and hosted on G2.com.

It takes a little time, before you know your way around when making a campaign. but once you understand the logic of the system it works out just fine. Review collected by and hosted on G2.com.

I’ve been using Brevo for email marketing and CRM, and it’s been a game-changer for our team. The platform is super intuitive, even for non-tech users, and gives us everything we need to manage campaigns, automate emails, and track performance — all in one place.

What I really love is how easy it is to build templates, segment audiences, and set up automations without needing a developer. Their email deliverability has also been solid, and the analytics dashboard gives clear insights we actually use.

We’re using Brevo for:

Email Marketing

Transactional Email

CRM

Template Builder

Email Deliverability

Testing & Optimization

Support has also been great — responsive and helpful whenever we had questions. Highly recommend it for any small-to-mid-sized business looking for a reliable email marketing and CRM tool. Review collected by and hosted on G2.com.

I wish there was a simpler way to send a campaign to a single user without having to create a segment. (maybe that exists but I haven't found that yet).

I always have to save a single user as a segment in order to have that user be in a list. That's really the only thing I dislike so far. Review collected by and hosted on G2.com.

I find that Brevo's email marketing platform is very intuitive and easy to use. I've created automations, connected it to my website, and built several lists and segments with no trouble figuring out the platform and software.

I'm currently launching a book, and I'm on Brevo almost daily. Even when not launching, I check it out and send email campaigns 2-3 times a month, so it's really east to begin. Review collected by and hosted on G2.com.

I wish I could get at least 1 landing page at a lower price. Having landing pages only be available for the top tier, which I can't currently justify paying, meant I needed to do some laptop gymnastics to make things work. Review collected by and hosted on G2.com.

I have just started a business and I'm very new to email marketing and it has been very overwhelming to start working with emails! But, using Brevo has been making the learning curve easy. The interface is simple enough to understand and the help I have got from support team and the FAQ section has been excellent. For someone learning, I have found this to be easy and I can see myself using it as I scale my business. It has also been easy to integrate into my Wordpress website, and that has been a blessing because it takes a lot of the work out. I still need to work things out for my business but I'm confident that the platefor will make it easy to implement my strategies and attain my goals. Review collected by and hosted on G2.com.

As a brand new newbie in the business world, I have found the interface to not be very intuitive, but as I'm learning this is fixing itself up. This outweighs everything it has been able to provide me so far! Review collected by and hosted on G2.com.

Brevo is solid. The product itself is well-built and easy to get up and running, especially if you’re working with APIs too because their documentation is actually useful. Support has been responsive and helpful, even to free users. Way better than my experience with MailerLite. Also Brevo's free plan is generous. Overall, it's probably the best email/automation platform I’ve used so far. Review collected by and hosted on G2.com.

The email templates could use some work. The default designs feel a bit basic and lack polish compared to what you get with other tools. Customization is decent, but not great. You can’t tweak things as much as you’d expect. It’s not a dealbreaker, but definitely an area where Brevo feels a little behind. Review collected by and hosted on G2.com.

I’ve been using Brevo for automating email campaigns to both customers and personal trainers, and I couldn’t be happier with the results. The platform is incredibly easy to set up, and the user-friendly interface makes managing campaigns a breeze. It allows me to efficiently stay connected with our community, and the automation features save me a ton of time. Highly recommend it for anyone looking for a reliable email marketing platform! Review collected by and hosted on G2.com.

While I really appreciate the email automation features of Brevo, I haven't set up the SMS functionality yet. The process seemed a bit time-consuming, and I haven't had the chance to fully dive into it. I hope it becomes more streamlined in the future. Review collected by and hosted on G2.com.