While not feature-complete, the features it DOES have are very, very well done. Contact management is a snap with customizable properties, lists, and dynamic segments. Email marketing composer is one of the best I've ever used -- drag and drop, but with plenty of control and customization. Also, email deliverability has been A+. Excellent design and user experience. And a price point that doesn't break your bank. (Also, for my technical friends, Brevo integrates very easily via tools like Zapier.) Review collected by and hosted on G2.com.

Missing a few things that more established CRMs and marketing automation platforms would consider table stakes. For example, it's not possible to merge duplicate contacts. It's also not possible to customize the contact screen, so it's arrangement gets messy if you have a lot of customized properties. These aren't dealbreakers but anyone that manages contacts with a meticulous eye might get frustrated. Review collected by and hosted on G2.com.

I like that the Brevo Marketing Platform is easy to integrate and offers multiple channels. It's a great option if you need multiple channels to communicate with users effectively without burning out any single one. I think it's effective for reaching users through different channels. Also, the initial setup was easy. Review collected by and hosted on G2.com.

Pricing. It's too high in general. Review collected by and hosted on G2.com.

I really like how easy Brevo Marketing Platform is to use. It's well-designed, and finding things is simple. Creating a campaign is a breeze, and it helps determine whether I want to go with email or SMS. The automated templates are super handy; they save me a ton of time because I can just click on a template and make small tweaks instead of starting from scratch. I appreciate the intuitive workflow that allows me to send out marketing communications efficiently with just a few clicks. Review collected by and hosted on G2.com.

There's not as much that I don't like about Brevo. Maybe some of the segments are a little bit tricky to use sometimes, especially in terms of distinguishing between a list and a segment. Often, we have to create multiple lists, and switching between those lists in emails can be a little bit tricky sometimes. Review collected by and hosted on G2.com.

It is a very cost-effective email system and easy to setup and use. I like the integrations also with our CRM and all is smooth. Review collected by and hosted on G2.com.

The interface can be confuse sometimes, it can be hard to find certain settings but in general you can find your way through it. Review collected by and hosted on G2.com.

I like the simple UI of the Brevo Marketing Platform because it's very clear and nothing is confusing. Every step to launch a campaign is easy and understandable. I also appreciate the instant reporting of my campaigns, where I can quickly see the open rate, bounce rate, and read receipt after launching. The initial setup is very easy with multiple signup options like Google, Email, and Apple, which are free and instant. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like that the Brevo Marketing Platform is easy to use, making it simple to create new campaigns. Lead capture is straightforward when integrated with our website, thanks to the use of forms. The initial setup was very simple and quick. Review collected by and hosted on G2.com.

not able to use all the features when on the free plan. Only email campaigns Review collected by and hosted on G2.com.

It is a great tool for marketing automation tasks. It is simple to use and easy to implement even for a beginner. I use it frequently at least once a week at my office. It has a number of features that make you email marketing tasks super-efficient. Their customer support is good as well. Review collected by and hosted on G2.com.

I have no dislikes to mention here. It has been a great tool to use so far. Review collected by and hosted on G2.com.

Very easy to use, from the email templates to the CRM, which allows me to manage lists flexibly. Customer service is also quick and focused on resolving requests successfully. Review collected by and hosted on G2.com.

So far, I don’t have any dislikes, except that every now and then it can be tricky to change the features of a text. Review collected by and hosted on G2.com.

What I appreciate most about this platform is that the cost is aligned with actual usage, and it’s fairly straightforward to use. I like that there are different ways to upload your contacts, it was very easy to implement in our way of working. While it is easy to work with we use it more frequently as the former platform we used, which was much more expensive. (Mailblue) Review collected by and hosted on G2.com.

The least convenient aspect of this platform, in my experience, is the lack of a Dutch language option. Some features can be a bit more complex, and having a Dutch translation would occasionally make things easier. That said, I do realize that Brevo already supports many languages, and Dutch might be a niche request. Review collected by and hosted on G2.com.

I find Brevo Marketing Platform's automations superb. Its email marketing part works best and provides detailed analytics. The initial setup was damn easy, just like plug and play. Review collected by and hosted on G2.com.

It sends very few emails, which limits my email outbound activity. The pricing and details pages are confusing, and the support, which should be a basic right, is priced higher for different formats. Review collected by and hosted on G2.com.