--- title: Brevo Customer Data Platform Reviews meta\_title: 'Brevo Customer Data Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 95 reviews by the users' company size, role or industry to find out how Brevo Customer Data Platform works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 95 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Brevo Customer Data Platform Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of Brevo, remarking on its quick implementation and user-friendly design. [(18 mentions)](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266256&qs=pros-and-cons#reviews) Users praise the **responsive and helpful customer support** of Brevo, enhancing their overall experience with the platform. [(11 mentions)](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266450&qs=pros-and-cons#reviews) Users love the **free email marketing features** of Brevo, allowing seamless branding and audience building without initial costs. [(10 mentions)](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266303&qs=pros-and-cons#reviews) Users find Brevo Customer Data Platform to be **very user-friendly** , facilitating easy integration and a smooth experience. [(8 mentions)](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266292&qs=pros-and-cons#reviews) Users praise the **easy setup** of Brevo, finding it intuitive and efficient for their marketing needs. [(7 mentions)](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266367&qs=pros-and-cons#reviews) Users find the pricing for Brevo's plans to be **expensive** , especially when compared to competitors' offerings. [(4 mentions)](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266130&qs=pros-and-cons#reviews) Users face occasional **integration issues** with third-party tools, complicating their experience and requiring extra effort. [(3 mentions)](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1972504&qs=pros-and-cons#reviews) Users find the **learning curve steep** with Brevo, especially for navigation and utilizing advanced features effectively. [(3 mentions)](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266495&qs=pros-and-cons#reviews) Users express frustration over **missing features** like segmented account access and limited chatbot domain connectivity. [(3 mentions)](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1265895&qs=pros-and-cons#reviews) Users find the platform **not intuitive** , often struggling to navigate menus and perform basic tasks. [(3 mentions)](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266482&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Brevo Customer Data Platform ##### 1. Ease of Use Users highlight the **ease of use** of Brevo, remarking on its quick implementation and user-friendly design. [ See 18 mentions ](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266256&qs=pros-and-cons#reviews) See Related User Reviews ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 4.0/5 "Easy-to-use tool for Customer Communication and Marketing Automation" What do you like about Brevo Customer Data Platform? In addition, we find building new campaigns based on old ones very easy. AP Amélie P. Small-Business (50 or fewer emp.) 4.5/5 "Easy to Use Platform with Powerful Capabilities" What do you like about Brevo Customer Data Platform? ease of use, the platform and its capabilities ##### 2. Customer Support Users praise the **responsive and helpful customer support** of Brevo, enhancing their overall experience with the platform. [ See 11 mentions ](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266450&qs=pros-and-cons#reviews) See Related User Reviews ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 4.0/5 "Easy-to-use tool for Customer Communication and Marketing Automation" What do you like about Brevo Customer Data Platform? In addition, we find building new campaigns based on old ones very easy. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Marketing Automation – as simple as it gets" What do you like about Brevo Customer Data Platform? Brevo: My daily dose of Marketing Automation. Setting up is straightforward, and the interface is thoughtfully organized. Every feature is exactly whe ##### 3. Email Marketing Users love the **free email marketing features** of Brevo, allowing seamless branding and audience building without initial costs. [ See 10 mentions ](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266303&qs=pros-and-cons#reviews) See Related User Reviews ![Mohamed I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed I.") MI Mohamed I. Small-Business (50 or fewer emp.) 5.0/5 "Marketing Automation in Brevo is very nice" What do you like about Brevo Customer Data Platform? Brevo is by far the best email marketing platform I’ve used. It offers powerful features, excellent deliverability, an intuitive interface, and outsta AM Alessandro M. Small-Business (50 or fewer emp.) 4.0/5 "Easy UX. Good Marketing Automation Software for people who are just starting out." What do you like about Brevo Customer Data Platform? I could start for free and send emails without ugly giant logos ruining my branding. The 300 credits limit is fair. It's enough to start out and it gi ##### 4. User-Friendly Users find Brevo Customer Data Platform to be **very user-friendly** , facilitating easy integration and a smooth experience. [ See 8 mentions ](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266292&qs=pros-and-cons#reviews) See Related User Reviews ![Chourouk M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chourouk M.") CM Chourouk M. Mid-Market (51-1000 emp.) 4.5/5 "Easy to navigate" What do you like about Brevo Customer Data Platform? - User friendly - modern features - easy to use ![siavash r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "siavash r.") SR siavash r. Small-Business (50 or fewer emp.) 5.0/5 "Using Brevo for a Early stage startup" What do you like about Brevo Customer Data Platform? the ease of use and its user experience and how much it is user centric , the number of features are just enough , its not that much simplified that l ##### 5. Easy Setup Users praise the **easy setup** of Brevo, finding it intuitive and efficient for their marketing needs. [ See 7 mentions ](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266367&qs=pros-and-cons#reviews) See Related User Reviews ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 4.0/5 "Easy-to-use tool for Customer Communication and Marketing Automation" What do you like about Brevo Customer Data Platform? In addition, we find building new campaigns based on old ones very easy. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Marketing Automation – as simple as it gets" What do you like about Brevo Customer Data Platform? Brevo: My daily dose of Marketing Automation. Setting up is straightforward, and the interface is thoughtfully organized. Every feature is exactly whe ### 5 Cons or Disadvantages of Brevo Customer Data Platform ##### 1. Expensive Users find the pricing for Brevo's plans to be **expensive** , especially when compared to competitors' offerings. [ See 4 mentions ](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266130&qs=pros-and-cons#reviews) See Related User Reviews ![siavash r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "siavash r.") SR siavash r. Small-Business (50 or fewer emp.) 5.0/5 "Using Brevo for a Early stage startup" What do you dislike about Brevo Customer Data Platform? however the limitation of its free plan is better than its competitors , the fact that they all have Brevo logo and the least amount you need to pay f ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Brevo’s platform is the best email marketing services" What do you dislike about Brevo Customer Data Platform? It seems to me to be a little expensive compared to other competitor platforms ##### 2. Integration Issues Users face occasional **integration issues** with third-party tools, complicating their experience and requiring extra effort. [ See 3 mentions ](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1972504&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Unbeatable all-in-one solution for our startup" What do you dislike about Brevo Customer Data Platform? Some menus could be structured a bit more intuitively – occasionally it takes a few extra clicks to find what you need. Integration with some third-pa RG Ray G. Small-Business (50 or fewer emp.) 4.0/5 "Easy to Use, Works Well" What do you dislike about Brevo Customer Data Platform? Nothing bad, but could do with a few more pre-set integrations. ##### 3. Learning Curve Users find the **learning curve steep** with Brevo, especially for navigation and utilizing advanced features effectively. [ See 3 mentions ](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266495&qs=pros-and-cons#reviews) See Related User Reviews JH Julius H. Small-Business (50 or fewer emp.) 4.5/5 "Brevo is a great way to easily and affordable send emails. And much more." What do you dislike about Brevo Customer Data Platform? As mentioned, it has many features, which makes it sometimes a little difficult to find the right function. ![Sebastian G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastian G.") SG Sebastian G. Small-Business (50 or fewer emp.) 4.5/5 "Brevo gets the job done." What do you dislike about Brevo Customer Data Platform? If you wanted to expand and test other features from Brevo outside of email marketing, I felt it was a bit complicated. I mean, it all made sense but ##### 4. Missing Features Users express frustration over **missing features** like segmented account access and limited chatbot domain connectivity. [ See 3 mentions ](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1265895&qs=pros-and-cons#reviews) See Related User Reviews ![Charle K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charle K.") CK Charle K. Small-Business (50 or fewer emp.) 5.0/5 "Best Integration & Secure Marketing Platform in 2024!" What do you dislike about Brevo Customer Data Platform? We get frustrated with the fact that there is not a merchant account that allows for segmented use/access and that the chatbot can only be connected t RG Ray G. Small-Business (50 or fewer emp.) 4.0/5 "Easy to Use, Works Well" What do you dislike about Brevo Customer Data Platform? Nothing bad, but could do with a few more pre-set integrations. ##### 5. Not Intuitive Users find the platform **not intuitive** , often struggling to navigate menus and perform basic tasks. [ See 3 mentions ](https://www.g2.com/products/brevo-customer-data-platform/reviews?filters%5Bsentiment_snippet%5D=1266482&qs=pros-and-cons#reviews) See Related User Reviews ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 4.0/5 "Easy-to-use tool for Customer Communication and Marketing Automation" What do you dislike about Brevo Customer Data Platform? One simple point of improvement would be to limit campaign preview to the recipients only - after all, this is what one would want to preview (not the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Unbeatable all-in-one solution for our startup" What do you dislike about Brevo Customer Data Platform? Some menus could be structured a bit more intuitively – occasionally it takes a few extra clicks to find what you need. Integration with some third-pa ## Top-Rated Alternatives [ ![Klaviyo](https://images.g2crowd.com/uploads/product/hd_favicon/b6df098261e7029181e27856a1b3934b/klaviyo.svg "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ ![Insider One](https://images.g2crowd.com/uploads/product/hd_favicon/6ef10bb2b86f91c767132efa3390f728/insider-one.svg "Insider One") Insider One 4.8/5(1,415) ](https://www.g2.com/products/insider-one/reviews) [ ![HubSpot Marketing Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-marketing-hub.svg "HubSpot Marketing Hub") HubSpot Marketing Hub 4.4/5(14,912) ](https://www.g2.com/products/hubspot-marketing-hub/reviews) [ View All Alternatives ](https://www.g2.com/products/brevo-customer-data-platform/competitors/alternatives) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 3/31/2026 "Marketing Automation" 5/5 What do you like best about Brevo Customer Data Platform? Cheapest platform for email marketing + very user-friendly Review collected by and hosted on G2.com. What do you dislike about Brevo Customer Data Platform? I have nothing to criticize about Brevo. Review collected by and hosted on G2.com. What problems is Brevo Customer Data Platform solving and how is that benefiting you? It makes email marketing and lead generation in B2B very simple and cost-effective. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 7/22/2025 "Unbeatable all-in-one solution for our startup" 4.5/5 What do you like best about Brevo Customer Data Platform? Brevo checks all the boxes for us. It’s incredibly easy to use and was super quick to implement – we were up and running in no time. The platform offers an impressive range of features, from marketing automation to CRM and segmentation, all seamlessly integrated. We use it daily and keep discovering new possibilities. What really stands out is how often new features are added – it’s clear the product is actively evolving. Also: their customer support is fast, friendly, and actually helpful, which isn’t always a given. Review collected by and hosted on G2.com. What do you dislike about Brevo Customer Data Platform? Some menus could be structured a bit more intuitively – occasionally it takes a few extra clicks to find what you need. Integration with some third-party tools could be a little smoother, but overall, nothing that breaks the experience. Review collected by and hosted on G2.com. What problems is Brevo Customer Data Platform solving and how is that benefiting you? Brevo helps us centralize and automate a huge part of our communication and data management. As a fast-growing nonprofit startup, we needed one tool to handle email campaigns, user segmentation, contact management, and reporting – without juggling five different platforms. Brevo solves that perfectly. It saves us time, reduces manual errors, and makes our outreach way more targeted and effective. Especially for a small team like ours, that’s a game-changer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PA Peter A. Presse- und Öffentlichkeitsarbeit Enterprise (\> 1000 emp.) 1/21/2026 "Quick newsletter creation thanks to flexibly customizable templates" 4.5/5 What do you like best about Brevo Customer Data Platform? Quick creation of a newsletter Pre-made templates that can be quickly customized Review collected by and hosted on G2.com. What do you dislike about Brevo Customer Data Platform? It would be nice if one did not need an individual license for each person. A group license in increments of 5, which is more cost-effective, would be helpful. Review collected by and hosted on G2.com. What problems is Brevo Customer Data Platform solving and how is that benefiting you? We do not sell anything, but only inform about our work or activities. We do not create customer profiles, etc. In this respect, we only need a small part of Brevo. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated LM Laurie M. Chargée du développement des publics et de la communication Small-Business (50 or fewer emp.) 1/22/2026 "Intuitive platform and highly customizable newsletters" 5/5 What do you like best about Brevo Customer Data Platform? The platform is very easy to use and allows for good customization of newsletters. Adding contacts in bulk using the Excel spreadsheet is also very convenient. Review collected by and hosted on G2.com. What do you dislike about Brevo Customer Data Platform? I have nothing particular to report... Review collected by and hosted on G2.com. What problems is Brevo Customer Data Platform solving and how is that benefiting you? Brevo solves the issues of mass email sending, a communication can be sent to a very large number of people. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![siavash r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "siavash r.") SR siavash r. Marketing Specialist Small-Business (50 or fewer emp.) 7/8/2025 "Using Brevo for a Early stage startup" 5/5 What do you like best about Brevo Customer Data Platform? the ease of use and its user experience and how much it is user centric , the number of features are just enough , its not that much simplified that leads to shortage of features and limitation in actions and nat too much complicated that it is hard to understand all features and just give up on hole process . as a marketing manager my frequency of use of the application should be a lot and a crowd complex UI will distract me and maybe confusing but Brevo is minimal and to the point Review collected by and hosted on G2.com. What do you dislike about Brevo Customer Data Platform? however the limitation of its free plan is better than its competitors , the fact that they all have Brevo logo and the least amount you need to pay for no logo emails is more than 13 pounds , as a small marketing manager in a small startup I prefer more limited email numbers with no logo , because we want to work on our own branding and our motivation of purchasing pro plan should be growth of our work , at firs stage Brevo help us to grow our business and after we developed our customer base we will start to pay for pro plan Review collected by and hosted on G2.com. What problems is Brevo Customer Data Platform solving and how is that benefiting you? it is a great database for gathering customer data and segment them for different marketing purposes and campaigns , and simply automate different stages of customer journey . I believe it is an all in one CRM for SME and early stage startups. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 1/22/2026 "User-friendly, quickly integrable, and top-notch customer support!" 4/5 What do you like best about Brevo Customer Data Platform? Easy to use, i.e., high user-friendliness and simplicity in implementation. Customer support responds quickly and competently, i.e., I feel valued and well taken care of as a customer. I use Brevo for my regular newsletters and am very satisfied with it. Furthermore, Brevo can be easily integrated and combined with other tools and platforms. Review collected by and hosted on G2.com. What do you dislike about Brevo Customer Data Platform? The slowness. However, that has improved enormously since the beginning of 2026. Therefore, I have no complaints about it anymore. Review collected by and hosted on G2.com. What problems is Brevo Customer Data Platform solving and how is that benefiting you? I can't mention any problems in this regard. Everything is running smoothly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 3/30/2026 "Helpful campaign templates and strong management of contact lists" 4.5/5 What do you like best about Brevo Customer Data Platform? The creation of templates for campaigns is very helpful, as well as the excellent management of various contact lists. Review collected by and hosted on G2.com. What do you dislike about Brevo Customer Data Platform? There are often too many clicks until you reach the point where you want to work. Review collected by and hosted on G2.com. What problems is Brevo Customer Data Platform solving and how is that benefiting you? Personalized email sending to participants of an event. This is done by us through Brevo. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Holger D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holger D.") HD Holger D. Unternehmensinhaber Small-Business (50 or fewer emp.) 7/22/2025 "I want to write email marketing, and it does it well." 4.5/5 What do you like best about Brevo Customer Data Platform? Good simple design of emails, quite good support from Zapier for synchronization, good statistics Review collected by and hosted on G2.com. What do you dislike about Brevo Customer Data Platform? I would wish for a completely different handling of the forms, or I haven't understood it ;-). In fact, I limit myself to writing emails without the corresponding automations. Currently, the familiarization is too complex for me. Review collected by and hosted on G2.com. What problems is Brevo Customer Data Platform solving and how is that benefiting you? In fact, I don't quite understand the question. I have a problem and benefit from it.?!? I am now evaluating the solution that I solve a business problem with it. I can reach a good target audience in a personalized way with a spruced-up email at a delayed time. That makes my work easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Calin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calin D.") CD Calin D. Freelancer Small-Business (50 or fewer emp.) 3/25/2025 "Great experience with Marketing Automation by Brevo" 5/5 What do you like best about Brevo Customer Data Platform? I use Brevo already from more than 10 years now. Back then, I searched for an email platform and I choose Brevo (former SendinBlue) because it was and still is very easy to use. Surprisingly easy compare to other similar platforms. And, never the less, very intuitive for me. Although it was my first experience with such platforms, I was able, in short time to implement the first features and send the first campaigns. In time Brevo added more and more features such as Conversations, Meetings, Deals or Calls. After Campaigns I discovered the power of Automations feature by Brevo. I use now sending automated emails on a daily basis for my business from more than 5 years. The integration of the requirements for marketing automation was very easy and, not surprisingly, very intuitive. I appreciate very much also the Automation feature were I created a lot of personalized programs to help me send automated emails in various cases for my customers. Because of the ease of use I had to use only twice the customer support and every time it was o good experience because the problems were solved. I will continue to further use Brevo Marketing Automation because it fits very good to my business needs. And because I appreciate very much this ability to make such a comprehensive platform so user friendly. Review collected by and hosted on G2.com. What do you dislike about Brevo Customer Data Platform? With such a big platform as Brevo, it is some how normal to occur also some misfunctions. Sometimes, when I want to refresh the Automation Event Logs List occurs an error page ore the list is not loaded. I must retry to reload the list once or twice in order to get the new entries. This situations occures oft, sometimes once or twice per day. Some minor erros I have also noticed by sending the automated emails, but very rare. Review collected by and hosted on G2.com. What problems is Brevo Customer Data Platform solving and how is that benefiting you? Brevo helps me with the automated interface for my clients. It helps me to send informative emails about my services. Clients are informed this way about what I can provide for them. With a few clicks I set the automations processes and the email with valuable information are sent regularly to the customers. This saves a lot of time for me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Christophe F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christophe F.") CF Christophe F. Chargé de plaidoyer Small-Business (50 or fewer emp.) 9/29/2025 "A readable and intuitive platform" 4/5 What do you like best about Brevo Customer Data Platform? I find that the platform is as good, if not sometimes better, than Mailchimp. Some things are very intuitive and the layout is well-spaced. Review collected by and hosted on G2.com. What do you dislike about Brevo Customer Data Platform? It's a shame there isn't a mobile app. Even if only to manage or cancel a scheduled delivery in case of an emergency, for example. Review collected by and hosted on G2.com. What problems is Brevo Customer Data Platform solving and how is that benefiting you? I don't believe I had any specific problem. Review collected by and hosted on G2.com. 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