# Best Live Chat Software for Small Business - Page 3 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Products classified in the overall Live Chat category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Live Chat to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Live Chat category. In addition to qualifying for inclusion in the Live Chat Software category, to qualify for inclusion in the Small Business Live Chat Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 455 ### Category Stats (May 2026) - **Average Rating**: 4.46/5 (↓0.01 vs Apr 2026) - **New Reviews This Quarter**: 365 - **Buyer Segments**: Small-Business 60% │ Mid-Market 32% │ Enterprise 8% - **Top Trending Product**: SparrowDesk (+0.053) *Last updated: May 13, 2026* ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 93,700+ Authentic Reviews - 455+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Live Chat Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,500 reviews) | Scalable omnichannel ticket operations | "[Centralized Support with Superior AI and Reporting](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12546445)" | | 2 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,932 reviews) | Salesforce-centered service operations | "[Agentforce Service Streamlines Support with AI Automation and a 360° Customer View](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12818673)" | | 3 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,323 reviews) | Omnichannel help desk automation | "[Zoho Desk: Flexible, Cost-Effective Help Desk with Strong Automation and Integrations](https://www.g2.com/survey_responses/zoho-desk-review-12800573)" | | 4 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,687 reviews) | Knowledge-base AI support deflection | "[Seamless Integrations, Easy Workflows, and Smooth AI for Ticket Management](https://www.g2.com/survey_responses/fin-review-12807719)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.6/5.0 (2,012 reviews) | Local business messaging and review capture | "[Podium Keeps Closing the Gap High-Tech Documentation Meets High-Touch Service](https://www.g2.com/survey_responses/podium-review-12566301)" | | 6 | [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) | 4.6/5.0 (220 reviews) | WhatsApp-based customer conversation scale | "[Instant, Personal Customer Messaging with Rich Replies](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12726026)" | | 7 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,930 reviews) | Reputation-led customer messaging | "[Birdeye Puts Reviews, Messages, and Insights in One Time-Saving Dashboard](https://www.g2.com/survey_responses/birdeye-review-12725807)" | | 8 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,815 reviews) | CRM-connected support and self-service | "[Always Improving Customer Service Software](https://www.g2.com/survey_responses/hubspot-service-hub-review-6554029)" | | 9 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,466 reviews) | AI SDR website meeting conversion | "[Qualified turns our high-intent website traffic into real pipeline](https://www.g2.com/survey_responses/qualified-review-12724502)" | | 10 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,841 reviews) | Website chat automation for lead capture | "[Easy setup, Lyro AI, and custom flows make Tidio great for customer support](https://www.g2.com/survey_responses/tidio-review-11581687)" | ## Which Type of Live Chat Software Tools Are You Looking For? - [Live Chat Software](https://www.g2.com/categories/live-chat) *(current)* - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Chatbots Software](https://www.g2.com/categories/chatbots) --- **Sponsored** ### LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=191&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1856&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat&secure%5Btoken%5D=c27f29933fe0b7f59414f62033b45b23f1864d3459c985a6f95dbff76f5d3714&secure%5Burl%5D=https%3A%2F%2Fwww.livechat.com%2F&secure%5Burl_type%5D=free_trial) --- ## Buyer Guide: Key Questions for Choosing Live Chat Software Software ### What does Live Chat Software do? When I explain live chat software, I frame it as a system that helps businesses manage real-time conversations with customers and prospects. These platforms bring chat routing, shared inboxes, visitor context, common answers, support workflows, sales conversations, and customer records into one place. Instead of handling chats through disconnected tools or delayed follow-ups, teams can respond faster, manage requests more clearly, and connect conversations to broader support, sales, chatbot, ticketing, social messaging, and CRM workflows. ### Why do businesses use Live Chat Software? From the G2 reviewer patterns I evaluated, businesses use Live Chat Software because customer conversations can become difficult to manage across websites, messaging channels, support queues, and sales follow-ups. Users often point to missed inquiries, slow responses, scattered context, and manual handoffs as problems these tools help reduce. Common benefits include: - Faster responses to customer questions and website inquiries. - Centralized conversations across chat, email, social, and messaging channels. - Automation for repetitive questions, follow-ups, and routing. - Integrations with CRM, ticketing, and help desk systems. - Better visibility into leads, visitors, requests, and customer history. ### Who uses Live Chat Software primarily? After I evaluated G2 reviewer roles, I found support across frontline, operational, and leadership users: - **Customer support teams** handle service questions, tickets, and escalations. - **Customer success teams** respond to account needs and ongoing issues. - **Sales teams** capture leads, qualify visitors, and manage follow-ups. - **Marketing teams** connect campaigns, landing pages, and website engagement. - **Administrators** configure workflows, permissions, automations, and integrations. - **Owners and executives** monitor customer experience and team efficiency. ### What types of Live Chat Software should I consider? From G2 reviewer descriptions, several product types appear: - **Website chat tools** for visitor conversations and lead capture. - **AI chatbot and agent platforms** that automate responses and gather context. - **Help desk chat systems** that connect conversations with tickets and knowledge resources. - **Omnichannel messaging platforms** for chat, email, social, WhatsApp, and related channels. - **CRM-connected chat tools** for sales pipelines and customer records. - **Contact center platforms** with routing and agent management. ### What are the core features to look for in Live Chat Software? When I break down G2 reviews for this category, I look closely at the themes users repeatedly mention: - A simple chat widget and straightforward setup that help teams launch live chat quickly. - Automation, bots, and AI-assisted responses that help handle common questions at scale. - Human handoff, routing, and escalation controls that help move conversations from automation to the right agent. - Integrations with CRM, help desk, email, and messaging platforms that help connect chat activity to customer records and support workflows. - Visitor tracking and customer context that help agents understand who they are speaking with and respond more effectively. - Ticketing, conversation history, and shared inbox workflows that help support teams manage conversations together. - Reporting and dashboards that help teams monitor chat volume, response times, resolution rates, and team performance. - Customization controls for branding, workflows, languages, and permissions that help teams tailor live chat to their customer experience. ### What trends are shaping Live Chat Software right now? Based on the G2 reviewer sentiment I evaluated, several trends stood out: - **AI agents and chatbots** are advancing toward faster, more conversational response quality. - **Escalation design is gaining attention** as the handoff between automation and human support becomes a key satisfaction driver. - **Omnichannel coverage is broadening** as teams unify chat alongside email, social, and messaging apps. - **CRM and help desk integrations are deepening** as teams expect conversations to feed directly into action. - **Setup simplicity is influencing adoption** as buyers prioritize platforms that deploy without heavy configuration. - **Reporting depth, customization flexibility, and mobile functionality** are emerging as differentiators in competitive evaluations. ### How should I choose Live Chat Software? For me, the strongest Live Chat Software fit depends on conversation volume, channel mix, automation needs, and the systems your team already uses. I would prioritize tools reviewers praise for ease of setup, reliable integrations, clear routing, useful automation, and responsive support. I would also examine concerns around learning curve, reporting flexibility, mobile depth, pricing, and AI-to-agent escalation before making a final choice. --- ## What Are the Top-Rated Live Chat Software Products in 2026? ### 1. [Customers.ai](https://www.g2.com/products/customers-ai/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 417 **Product Description:** Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results. ### What Do G2 Reviewers Say About Customers.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of collaboration** and **intuitive features** of Customers.ai for sales and marketing teams. - Users love how Customers.ai offers **seamless collaboration** for sales and marketing, enhancing lead targeting and prospecting efficiency. - Users praise the **ease of use** of Customers.ai, highlighting quick setup and a user-friendly experience for teams. - Users value the **effective lead generation tools** of Customers.ai, enhancing engagement and improving marketing strategies significantly. - Users appreciate the **responsive customer service** from Customers.ai, enhancing their overall experience and success with the platform. **Cons:** - Users find the **learning curve steep** for Customers.ai, requiring time and support to effectively navigate the platform. - Users find the **learning difficulty** of Customers.ai challenging, especially with technical setup and new feature tutorials. - Users report experiencing **poor customer support** , as initial response times and lead quality did not meet expectations. - Users find the **steep learning curve** challenging, requiring time to master the technical setup and features. - Users find the **cost prohibitive** for smaller businesses, especially given the limited functionality and poor customer service. #### What Are Recent G2 Reviews of Customers.ai? **"[Killer data quality and a big jump in sales](https://www.g2.com/survey_responses/customers-ai-review-10924030)"** **Rating:** 5.0/5.0 stars *— Eibee S.* [Read full review](https://www.g2.com/survey_responses/customers-ai-review-10924030) --- **"[A Huge Improvement In How We Handle Leads](https://www.g2.com/survey_responses/customers-ai-review-10922963)"** **Rating:** 5.0/5.0 stars *— carl nino luis g.* [Read full review](https://www.g2.com/survey_responses/customers-ai-review-10922963) --- #### What Are G2 Users Discussing About Customers.ai? - [What is MobileMonkey used for?](https://www.g2.com/discussions/what-is-mobilemonkey-used-for) - 1 comment - [What features should a chatbot have?](https://www.g2.com/discussions/mobilemonkey-what-features-should-a-chatbot-have) - [How does mobile monkey work?](https://www.g2.com/discussions/how-does-mobile-monkey-work) ### 2. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,423 **Product Description:** Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, highlighting its intuitive interface and user-friendly features. - Users praise the **efficiency** of Talkdesk, benefiting from its user-friendly interface and insightful reporting tools. - Users value the **user-friendly interface** of Talkdesk, enabling seamless access to communication and efficient customer assistance. - Users appreciate the **easy CRM integration** in Talkdesk, streamlining processes and enhancing agent efficiency with automated features. - Users appreciate the **easy CRM integration and strong support** , enhancing team efficiency and reducing manual effort. **Cons:** - Users often face **call issues** with Talkdesk, experiencing dropped calls, unclear errors, and voicemail complications. - Users face **technical issues** with Talkdesk, including slowdowns, connectivity problems, and integration challenges with Salesforce. - Users note the **missing features** in Talkdesk, highlighting issues with customization and stability in AI-related tools. - Users find the **connection issues** with Talkdesk frustrating, affecting call quality and reliability significantly. - Users experience **poor connectivity** with Talkdesk, leading to call disconnections and missed calls during critical moments. #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12573808) --- **"[Helps Me Handle Multiple Work Interactions Without Losing Context](https://www.g2.com/survey_responses/talkdesk-review-12546472)"** **Rating:** 5.0/5.0 stars *— VINAY P.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12546472) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 3. [UJET](https://www.g2.com/products/ujet/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,100 **Product Description:** UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. ### What Do G2 Reviewers Say About UJET? *AI-generated summary from verified user reviews* **Pros:** - Users find UJET to be **easy to use** , allowing for seamless integration and efficient customer communication. - Users value UJET's **seamless integration and intuitive interface** for efficient communication with customers, enhancing daily productivity. - Users commend UJET for its **efficiency** , streamlining workflows and enhancing the customer service experience effortlessly. - Users find UJET to be **easy to use and convenient** , significantly enhancing their customer support experience. - Users find UJET **easy to use** , appreciating its seamless integration and intuitive interface that enhances efficiency. **Cons:** - Users note occasional **slow loading** during peak hours, impacting response times and overall efficiency. - Users note a **slow speed** with UJET, experiencing occasional delays that can be frustrating during calls. - Users experience **technical issues** with UJET, including crashes and lag, disrupting workflows and causing frustration. - Users report experiencing **slow performance** with UJET, noting occasional lags and delays during calls. - Users experience **workflow disruption** due to UJET crashes, especially when multitasking, leading to frustrating interruptions during busy times. #### What Are Recent G2 Reviews of UJET? **"[Powerful CCaaS Integrations and Omnichannel Support with AI Features](https://www.g2.com/survey_responses/ujet-review-12548405)"** **Rating:** 4.0/5.0 stars *— Rupesh k.* [Read full review](https://www.g2.com/survey_responses/ujet-review-12548405) --- **"[UJET Streamlines Customer Interactions and Boosts Productivity](https://www.g2.com/survey_responses/ujet-review-12696463)"** **Rating:** 4.5/5.0 stars *— Hariharan K.* [Read full review](https://www.g2.com/survey_responses/ujet-review-12696463) --- #### What Are G2 Users Discussing About UJET? - [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) - 2 comments ### 4. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,352 **Product Description:** JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of JustCall, making setup and operation simple and efficient for everyone. - Users appreciate the **comprehensive capabilities** of JustCall, enhancing customer communications and improving sales conversions effortlessly. - Users appreciate the **comprehensive capabilities** of JustCall, enhancing customer communication and streamlining sales processes effectively. - Users value the **seamless call experience** of JustCall, enhancing productivity and organization with excellent call quality. - Users appreciate JustCall for its **comprehensive calling features** , enhancing customer communication and streamlining sales processes. **Cons:** - Users experience **call issues** with JustCall, including missed calls and lag, impacting their communication efficiency. - Users experience **call visibility issues** with JustCall, making it difficult to see incoming calls despite hearing them. - Users face **connection issues** with JustCall, leading to missed calls and inconsistent access to voicemail messages. - Users report **poor call quality** with frequent call drops and issues seeing incoming calls, leading to missed connections. - Users experience significant **slow loading** times with JustCall, impacting call connection and voicemail access efficiency. #### What Are Recent G2 Reviews of JustCall? **"[Streamlined Communication with CRM Integration](https://www.g2.com/survey_responses/justcall-review-12578510)"** **Rating:** 4.0/5.0 stars *— Ankit K.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12578510) --- **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- ### 5. [Glia](https://www.g2.com/products/glia/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 86 **Product Description:** Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. ### What Do G2 Reviewers Say About Glia? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from Glia, enhancing their overall experience and operational efficiency. - Users appreciate the **ease of use** of Glia, praising its intuitive interface and helpful support resources. - Users value the **seamless and easy-to-use interface** of Glia, enhancing operations and overall user experience. - Users value Glia's **efficient communication channels** , enhancing interaction through seamless transitions between voice, video, and chat. - Users appreciate Glia's **seamless communication switching** , excellent customer service, and intuitive interface enhancing their operational efficiency. **Cons:** - Users struggle with **missing features** like detailed reporting and visual call routing, impacting their overall experience with Glia. - Users highlight **integration issues** with Glia, complicating functionality and limiting seamless connectivity with existing systems. - Users often experience **poor customer support** when seeking timely assistance and clear communication regarding feature enhancements. - Users are frustrated with the **limited features** of Glia, particularly the inability to select specific media types. - Users express frustration with **reporting issues** , seeking more detailed and granular options for better insights. #### What Are Recent G2 Reviews of Glia? **"[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)"** **Rating:** 5.0/5.0 stars *— Silvio E.* [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) --- **"[Seamless Setup, Enhances Workflow Significantly](https://www.g2.com/survey_responses/glia-review-11814799)"** **Rating:** 5.0/5.0 stars *— Kimberly B.* [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) --- #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### 6. [Helpwise](https://www.g2.com/products/helpwise/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 178 **Product Description:** Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. ### What Do G2 Reviewers Say About Helpwise? *AI-generated summary from verified user reviews* **Pros:** - Users commend Helpwise for its **excellent customer management** , appreciating prompt and effective support throughout their experience. - Users highlight the **excellent customer support** from Helpwise, ensuring effective problem-solving and user satisfaction. - Users commend Helpwise for its **easy access** to reliable technical support, enhancing their overall experience. - Users value the **helpful support** from Helpwise, appreciating the assistance that resolves issues effectively. - Users value the **effective platform usability** of Helpwise, praising its support and functionality over the years. #### What Are Recent G2 Reviews of Helpwise? **"[Keeps us organized and scaling simple!](https://www.g2.com/survey_responses/helpwise-review-11420873)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873) --- **"[Excellent support and tool](https://www.g2.com/survey_responses/helpwise-review-10941310)"** **Rating:** 5.0/5.0 stars *— Julio César L.* [Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310) --- #### What Are G2 Users Discussing About Helpwise? - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for) ### 7. [Leadoo](https://www.g2.com/products/leadoo/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 113 **Product Description:** Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website conversions have never been higher. But most site visitors are passive, and not ready to buy. On average, 98% of site visitors leave without converting. These low conversion rates can plague performance. So we’re on a mission to align and empower marketing and sales teams to convert better, and create new commercial efficiencies together. We do this through: - Engaging onsite bots to drive conversions journeys - Powerful personalisation to improve User Experience - Company identification to identify prospects - User journey mapping to map your sales cycles, - Analytics to understand your users - AI to answer user questions automatically based on your site content - Sales alerts to support you your commercial teams - CRM integration to bring it all together Leadoo also comes with a dedicated team of conversion experts who set-up and constantly optimise conversion journeys through your site. For 800 Leadoo clients over their first 12 months with us, we found the average increase on base conversion rates was 74%. In simple terms, Leadoo provides all the tools and insights needed to: - Identify your website visitors - Activate them onsite - Nurture them during their buying journeys - Ultimately convert more of them into customers ### What Do G2 Reviewers Say About Leadoo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **helpful support** from Leadoo, enhancing customer service channels and lead generation seamlessly. - Users value the **responsive customer support** from Leadoo, enhancing their experience across various service channels. - Users find Leadoo to be incredibly **easy to use** , facilitating seamless implementation and effective data analytics. - Users highlight the **effective lead generation** capabilities of Leadoo, significantly enhancing customer engagement and satisfaction. - Users appreciate the **user-friendly implementation and strong analytics** of Leadoo, enhancing engagement and lead generation. **Cons:** - Users find the **dashboard issues** challenging, especially with routing settings and overall organization affecting usability. - Users find **difficult navigation** in Leadoo, especially when accessing smaller settings and integrations after infrequent use. - Users experience **integration issues** with their website, making functionality and settings navigation challenging at times. - Users often face **integration issues** with Leadoo, affecting functionality and routing of leads on their websites. - Users note the **learning curve** with Leadoo is unique; however, it's manageable with time and effort. #### What Are Recent G2 Reviews of Leadoo? **"[Efficient Lead Collection with Customizable Ease](https://www.g2.com/survey_responses/leadoo-review-12562525)"** **Rating:** 4.5/5.0 stars *— Niko P.* [Read full review](https://www.g2.com/survey_responses/leadoo-review-12562525) --- **"[Leadoo Boosted Customer Satisfaction With Always-On Customer Reach](https://www.g2.com/survey_responses/leadoo-review-12375456)"** **Rating:** 5.0/5.0 stars *— Larissa L.* [Read full review](https://www.g2.com/survey_responses/leadoo-review-12375456) --- #### What Are G2 Users Discussing About Leadoo? - [What is Leadoo used for?](https://www.g2.com/discussions/what-is-leadoo-used-for) - 1 comment ### 8. [Enchant](https://www.g2.com/products/enchant/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 64 **Product Description:** Enchant is a helpdesk and knowledge base software solution. #### What Are Recent G2 Reviews of Enchant? **"[Easy Shared Inboxes, Fast Support, and Great Value for Small Businesses](https://www.g2.com/survey_responses/enchant-review-12716833)"** **Rating:** 5.0/5.0 stars *— Douglas W.* [Read full review](https://www.g2.com/survey_responses/enchant-review-12716833) --- **"[Powerful, Low-Cost Customer Communication Tool with Responsive Support](https://www.g2.com/survey_responses/enchant-review-12719803)"** **Rating:** 4.5/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/enchant-review-12719803) --- #### What Are G2 Users Discussing About Enchant? - [What is Enchant used for?](https://www.g2.com/discussions/what-is-enchant-used-for) ### 9. [Appy Pie](https://www.g2.com/products/appy-pie/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,308 **Product Description:** Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality. ### What Do G2 Reviewers Say About Appy Pie? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **fast and responsive customer support** of Appy Pie, ensuring quick resolutions and assistance. - Users value the **ease of use** of Appy Pie, finding it user-friendly and quick to learn through helpful resources. - Users praise the **helpful support** of Appy Pie, highlighting their quick response and thorough assistance throughout the process. - Users love the **easy setup** of Appy Pie, enabling quick app creation with drag-and-drop functionality. - Users value the **user-friendly design** of Appy Pie, making it easy to create apps without coding skills. **Cons:** - Users face **poor customer support** , with delays and inadequate assistance leading to frustration during critical issues. - Users find Appy Pie **expensive** , especially with aggressive upselling and unnecessary support requests for login credentials. - Users find the **cost to be high** , with unclear pricing for Indian customers, yet consider it somewhat affordable. - Users find **pricing issues** with Appy Pie, citing costs and unclear rates for Indian customers as concerns. - Users note **limited features** in Appy Pie, particularly with outdated e-reader capabilities and unclear pricing options. #### What Are Recent G2 Reviews of Appy Pie? **"[Appypie: The Best No Code App Builder for Freshers](https://www.g2.com/survey_responses/appy-pie-review-12634715)"** **Rating:** 4.0/5.0 stars *— Tahir R.* [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12634715) --- **"[Effortless App Building with AI Features](https://www.g2.com/survey_responses/appy-pie-review-12278767)"** **Rating:** 4.5/5.0 stars *— Sumit T.* [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12278767) --- #### What Are G2 Users Discussing About Appy Pie? - [What is Appy Pie used for?](https://www.g2.com/discussions/what-is-appy-pie-used-for) - [What is apple pie application?](https://www.g2.com/discussions/what-is-apple-pie-application) - [Is Appy Pie paid?](https://www.g2.com/discussions/is-appy-pie-paid) - 1 comment ### 10. [SleekFlow](https://www.g2.com/products/sleekflow/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 199 **Product Description:** SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io. ### What Do G2 Reviewers Say About SleekFlow? *AI-generated summary from verified user reviews* **Pros:** - Users find SleekFlow's **ease of use** enhances customer service efficiency and streamlines communication effectively. - Users are impressed by the **responsive customer support** of SleekFlow, aiding in seamless account setup and issue resolution. - Users value the **automation capabilities** of SleekFlow, enhancing efficiency in managing customer inquiries and lead prioritization. - Users love the **centralized message management** of SleekFlow, enhancing customer communication across multiple platforms efficiently. - Users find the AI's **human-like responses** and lead evaluation features incredibly beneficial for efficient customer management. **Cons:** - Users note the **missing features** in SleekFlow, expressing a desire for enhanced functionality and improvements in the system. - Users find the product **expensive** , especially for add-ons and migrating plans, limiting accessibility for many. - Users note the **limited features** of SleekFlow, particularly with automation and filtering capabilities. - Users face **messaging issues** with SleekFlow, including restrictions and unclear template approvals affecting communication. - Users experience **slow loading** issues with SleekFlow, leading to frustration and inefficiency during peak usage. #### What Are Recent G2 Reviews of SleekFlow? **"[SleekFlow’s AI and Intuitive UX Make Agent Replies Faster and Easier](https://www.g2.com/survey_responses/sleekflow-review-12644419)"** **Rating:** 5.0/5.0 stars *— Anson L.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-12644419) --- **"[SleekFlow Streamlined Our DMs and Boosted Productivity](https://www.g2.com/survey_responses/sleekflow-review-12673937)"** **Rating:** 5.0/5.0 stars *— Yik Wang C.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937) --- #### What Are G2 Users Discussing About SleekFlow? - [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for) ### 11. [Zaapi](https://www.g2.com/products/zaapi/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 31 **Product Description:** The Future of Conversational CX Zaapi is a comprehensive AI-driven Customer Experience (CX) platform designed for the modern era of commerce. By centralizing interactions from WhatsApp, Email, Website, Facebook, Instagram, LINE, TikTok, Shopee, and Lazada, Zaapi eliminates fragmented communication and provides a single, intelligent "source of truth" for every customer relationship. As the intelligent engine behind modern engagement, Zaapi provides the infrastructure to deliver a seamless, unified experience in a world where customers expect instant responses across a dozen platforms. By combining deep e-commerce integrations with cutting-edge AI, Zaapi transforms your communication channels from simple inboxes into high-performance revenue drivers. The AI Agent: 80%+ Automation & Serious ROI The Zaapi AI Agent isn't just a chatbot—it’s a digital extension of your team that understands context and brand voice. - Full Automation: Many users achieve 80% or higher full automation of all incoming inquiries, allowing human agents to focus on high-value tasks. - Instant Accuracy: Drastically improve response rates and agent efficiency by deploying an AI trained on your specific business data and knowledge base. - Measurable Growth: By resolving queries 24/7 without delays, the AI Agent drives significant ROI through increased customer satisfaction and higher conversion rates. Versatile Flow Builder: Automate Anything Zaapi’s powerful, no-code Flow Builder allows you to design and deploy sophisticated customer journeys in minutes. With a deep Shopify integration, you can create seamless automations including: - Welcome Flows: Engage new prospects the moment they connect on any channel. Cart Recovery: Automatically trigger personalized recovery messages via WhatsApp or Email to reclaim lost sales. - Order Updates: Proactively send automated notifications for order status and shipping directly to the customer’s preferred app. - Custom Logic: A truly versatile canvas that enables you to automate almost any workflow, from lead qualification to complex multi-step support paths. Deep Analytics & Performance Tracking Zaapi provides the data-driven insights necessary to master your CX strategy. Our detailed analytics suite allows you to: - Analyze Conversations: Gain visibility into every interaction to identify trends, pain points, and customer sentiment. - Monitor Agent Performance: Track individual and team efficiency, response times, and resolution success. - Optimize AI Efficiency: Constantly refine your AI Agent’s performance by reviewing its interactions and success rates across all channels. Why Zaapi? Zaapi empowers businesses to move beyond "replying to messages" and toward "mastering the customer experience." By combining native e-commerce data with a powerful AI engine, Zaapi ensures that every conversation—no matter the channel—contributes to a seamless customer experience. ### What Do G2 Reviewers Say About Zaapi? *AI-generated summary from verified user reviews* **Pros:** - Users find Zaapi easy to set up and use, appreciating the **straightforward chat interface** for efficient customer support. - Users praise Zaapi for its **intuitive interface and seamless AI integration** , enhancing efficiency and user experience significantly. - Users commend Zaapi for its **exceptional efficiency** , enabling seamless management of multiple chats and reducing team workload. - Users value the **seamless integration** capabilities of Zaapi, enhancing efficiency in managing multiple communication channels. - Users find Zaapi a **time-saving solution** that simplifies account management and enhances customer service efficiency. **Cons:** - Users highlight **required improvements** in Zaapi's reporting features and system performance, affecting usability and workflow efficiency. - Users highlight **usage limitations** in Zaapi, particularly regarding reporting features and responsiveness during off-hours. - Users find the **pricing high** compared to competitors, with concerns about clarity and justifiability. - Users express concern over **limited features** in Zaapi, impacting the effectiveness of reporting and workflows. - Users note **missing features** like incomplete sales reports and lack of email support, hindering overall functionality. #### What Are Recent G2 Reviews of Zaapi? **"[Smooth, Intuitive CX Tool with Everything I Need](https://www.g2.com/survey_responses/zaapi-review-12474401)"** **Rating:** 5.0/5.0 stars *— Verified User in Luxury Goods & Jewelry* [Read full review](https://www.g2.com/survey_responses/zaapi-review-12474401) --- **"[Zaapi Revolutionized Our Customer Service with Seamless AI Integration](https://www.g2.com/survey_responses/zaapi-review-12117603)"** **Rating:** 5.0/5.0 stars *— Kyle L.* [Read full review](https://www.g2.com/survey_responses/zaapi-review-12117603) --- ### 12. [Kustomer](https://www.g2.com/products/kustomer/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 525 **Why buyers love it?:** Kustomer registered in the review data as a customer support platform focused on keeping conversation history and customer data in a single view. Reviewers highlight customizable fields, unified timelines, AI assistance, and the ability to manage multiple brands or touchpoints from one CRM. I saw its strongest fit in support teams that need context-rich customer records instead of isolated conversations. Users also mention setup complexity, migration challenges, search friction, and some performance strain during multitask-heavy work. The product comes across as adaptable for teams that prioritize customer context and tailored workflows. ### What Do G2 Reviewers Say About Kustomer? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Kustomer, enjoying centralized access and intuitive features for effective management. - Users appreciate the **intuitive and centralized features** of Kustomer, enhancing productivity and communication across teams. - Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and communication in customer service operations. - Users value the **efficiency** of Kustomer, benefiting from its intuitive design and seamless platform integration. - Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall operational productivity. **Cons:** - Users experience **slow performance** with Kustomer, affecting productivity and causing frustrating interruptions during workflow. - Users experience **slow loading** times with Kustomer, impacting efficiency and fast resolution of customer issues. - Users find the **learning curve steep** , as the complex interface complicates navigation and requires dedicated training. - Users find Kustomer's **complexity** overwhelming, leading to challenges in navigation and longer onboarding processes. - Users find Kustomer's interface **not intuitive** , leading to complexity and a challenging onboarding experience. #### Key Features - Integration - SLA Management - Email to Case - Knowledge Base - Pop-up Chat #### What Are Recent G2 Reviews of Kustomer? **"[Kustomer Unifies Every Support Channel with Powerful Analytics and AI Assistance](https://www.g2.com/survey_responses/kustomer-review-12270493)"** **Rating:** 5.0/5.0 stars *— Hany E.* [Read full review](https://www.g2.com/survey_responses/kustomer-review-12270493) --- **"[Simple, Organized, and Easy to Navigate—Kustomer Keeps Support on Track](https://www.g2.com/survey_responses/kustomer-review-12697877)"** **Rating:** 5.0/5.0 stars *— Jhaira D.* [Read full review](https://www.g2.com/survey_responses/kustomer-review-12697877) --- #### What Are G2 Users Discussing About Kustomer? - [What is Kustomer used for?](https://www.g2.com/discussions/what-is-kustomer-used-for) ### 13. [Comm100](https://www.g2.com/products/comm100-network-corporation-comm100/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 47 **Product Description:** Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape. ### What Do G2 Reviewers Say About Comm100? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly design and strong AI features** of Comm100, enhancing their support capabilities efficiently. - Users appreciate the **ease of use** of Comm100, making integration into daily business operations seamless and efficient. - Users appreciate the **supportive and responsive customer service** of Comm100, enhancing their overall experience significantly. - Users value the **responsive and knowledgeable customer support** of Comm100, enhancing their overall experience significantly. - Users highlight Comm100's **efficiency** , enabling quick responses and streamlined operations for enhanced customer support. **Cons:** - Users report that the **AI chatbot struggles** with issue resolution and has integration challenges with HubSpot. - Users are concerned about the **lack of updates** , feeling their suggestions for improvements often go unacknowledged. - Users experience **integration issues** with HubSpot, encountering bugs and challenges that hinder effective functionality. - Users find the **AI chatbot struggles with issue resolution** when human agents are unavailable, complicating member support. - Users are frustrated by **the lack of update options** for user segments, hindering efficient management within Comm100. #### What Are Recent G2 Reviews of Comm100? **"[Fast, Stable Live Chat That Boosts Support Efficiency and Player Satisfaction](https://www.g2.com/survey_responses/comm100-review-12348130)"** **Rating:** 5.0/5.0 stars *— Sungur M.* [Read full review](https://www.g2.com/survey_responses/comm100-review-12348130) --- **"[Exceptional Real-Time Visitor Tracking and a User-Friendly Interface](https://www.g2.com/survey_responses/comm100-review-12435178)"** **Rating:** 4.5/5.0 stars *— Safak S.* [Read full review](https://www.g2.com/survey_responses/comm100-review-12435178) --- #### What Are G2 Users Discussing About Comm100? - [What is Comm100 Live Chat used for?](https://www.g2.com/discussions/what-is-comm100-live-chat-used-for) - [Is live chat app safe?](https://www.g2.com/discussions/is-live-chat-app-safe) - [What is chat customer service?](https://www.g2.com/discussions/what-is-chat-customer-service) ### 14. [GetResponse](https://www.g2.com/products/getresponse/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 1,096 **Product Description:** GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward. ### What Do G2 Reviewers Say About GetResponse? *AI-generated summary from verified user reviews* **Pros:** - Users love the **extremely user-friendly interface** of GetResponse, making complex tasks simple and intuitive. - Users praise GetResponse for its **excellent customer support** , highlighting responsive live chat and helpful service. - Users love the **user-friendly interface** of GetResponse, making newsletter creation and campaign management enjoyable and efficient. - Users appreciate the **user-friendly drag-and-drop email builder** , enabling quick and efficient creation of diverse email templates. - Users value the **user-friendly email building** of GetResponse, making template creation and automation seamless and efficient. **Cons:** - Users experience a **learning curve** with GetResponse, finding it tricky to master integrations and automation workflows. - Users find GetResponse **expensive** , particularly noting high costs for automation features compared to other email marketing options. - Users note a **lack of essential features** , like built-in design tools and flexible split testing options. - Users find GetResponse's **limited features** restrictive, noting a need for better design tools and testing options. - Users find the **pricing issues** with GetResponse high compared to alternatives, wishing for more affordable automation options. #### What Are Recent G2 Reviews of GetResponse? **"[Strong Value for Money but Needs Tagging Improvement](https://www.g2.com/survey_responses/getresponse-review-12738658)"** **Rating:** 4.0/5.0 stars *— Christopher H.* [Read full review](https://www.g2.com/survey_responses/getresponse-review-12738658) --- **"[Comprehensive Marketing Solution with Room for Improvement](https://www.g2.com/survey_responses/getresponse-review-12400282)"** **Rating:** 5.0/5.0 stars *— Ethan R.* [Read full review](https://www.g2.com/survey_responses/getresponse-review-12400282) --- #### What Are G2 Users Discussing About GetResponse? - [What is GetResponse used for?](https://www.g2.com/discussions/getresponse-what-is-getresponse-used-for) - 2 comments, 1 upvote - [Is get response good?](https://www.g2.com/discussions/is-get-response-good) - 3 comments, 1 upvote - [How much does GetResponse cost?](https://www.g2.com/discussions/how-much-does-getresponse-cost) - 3 comments ### 15. [Willdesk](https://www.g2.com/products/willdesk/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 14 **Product Description:** Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all stages of their business growth. With Willdesk, empower your support team to automate repetitive tasks, personalize interactions, and deliver an exceptional experience that delights customers. Willdesk helps you streamline complex support tasks, making it easier than ever to exceed customer expectations and drive satisfaction." ### What Do G2 Reviewers Say About Willdesk? *AI-generated summary from verified user reviews* **Pros:** - Users are impressed with the **fast and helpful customer support** , making their experience with Willdesk enjoyable and effective. - Users appreciate the **helpful customer support** and resources provided by Willdesk, enhancing their overall experience. - Users appreciate the **seamless integrations** , enabling smooth connections with stores and enhancing customer support efficiency. - Users appreciate the **easy navigation** of Willdesk, finding it simple and user-friendly for seamless integration. - Users value the **navigation ease** of Willdesk, finding it simple and user-friendly for efficient support integration. **Cons:** - Users find the **pricing too high** , which may deter some clients from using Willdesk. - Users desire enhanced **layout customization options** with Willdesk to better suit their unique preferences and needs. #### What Are Recent G2 Reviews of Willdesk? **"[Excellent product for encouraging customers to get in touch.](https://www.g2.com/survey_responses/willdesk-review-10998550)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/willdesk-review-10998550) --- **"[Great App Features and Fast Response for support](https://www.g2.com/survey_responses/willdesk-review-11529530)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/willdesk-review-11529530) --- ### 16. [HappyFox Chat](https://www.g2.com/products/happyfox-chat/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 101 **Product Description:** HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to engage with customers instantly, deflect common queries, and reduce the number of support tickets generated. This capability helps streamline support operations, allowing teams to focus on more complex issues while providing customers with quick and effective resolutions. Trusted by over 12,000 companies in 70+ countries, HappyFox Live Chat serves a wide range of industries, including e-commerce, IT, retail, media, and more. The platform’s flexibility and scalability make it an ideal choice for businesses of all sizes looking to improve their customer support experience. By integrating seamlessly with existing help desk systems, HappyFox Live Chat ensures that support teams can efficiently manage customer inquiries, leading to higher satisfaction rates and more efficient workflows. Additionally, HappyFox Live Chat offers valuable features such as visitor tracking, chat routing, multi-language support, and robust analytics. These tools empower businesses to gain deeper insights into customer behavior, track agent performance, and continuously optimize their support strategies. With the ability to tailor the chat experience to match your brand, HappyFox Live Chat is a comprehensive solution for businesses aiming to provide exceptional customer service. #### What Are Recent G2 Reviews of HappyFox Chat? **"[Great tool for customer support teams.](https://www.g2.com/survey_responses/happyfox-chat-review-6891251)"** **Rating:** 4.5/5.0 stars *— Kshitij J.* [Read full review](https://www.g2.com/survey_responses/happyfox-chat-review-6891251) --- **"[Great simple chat platform](https://www.g2.com/survey_responses/happyfox-chat-review-6549497)"** **Rating:** 4.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/happyfox-chat-review-6549497) --- ### 17. [Verloop.io](https://www.g2.com/products/verloop-io/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 226 **Product Description:** Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step. ### What Do G2 Reviewers Say About Verloop.io? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Verloop.io, enjoying a seamless experience with effortless report extraction. - Users praise the **outstanding customer support** of Verloop.io, enhancing their overall experience with the platform. - Users find Verloop.io **helpful** for engaging customers and managing multiple conversations efficiently, enhancing support productivity. - Users appreciate the **extensive automation capabilities** of Verloop.io, which streamline reporting and enhance performance tracking. - Users highlight the **user-friendly chat features** of Verloop.io, enhancing their ability to manage multiple customer interactions. **Cons:** - Users experience **bug issues** that lead to dashboard disruptions and connectivity problems during weak Wi-Fi signals. - Users report **slow performance** with Verloop.io, experiencing lags and delays during chats, especially on weak Wi-Fi. - Users report experiencing **frequent bugs** with Verloop.io, including frequent reconnections and lag on weak Wi-Fi. - Users experience **call quality issues** with Verloop.io, including reconnections and lag, especially on weak Wi-Fi. - Users experience **lag during chats** , which results in delayed responses and hampers communication effectiveness. #### What Are Recent G2 Reviews of Verloop.io? **"[Chat verloop](https://www.g2.com/survey_responses/verloop-io-review-4640633)"** **Rating:** 5.0/5.0 stars *— Sadhna M.* [Read full review](https://www.g2.com/survey_responses/verloop-io-review-4640633) --- **"[Verloop is the best Chatbot provider](https://www.g2.com/survey_responses/verloop-io-review-11052213)"** **Rating:** 5.0/5.0 stars *— Andrew E.* [Read full review](https://www.g2.com/survey_responses/verloop-io-review-11052213) --- #### What Are G2 Users Discussing About Verloop.io? - [What is Verloop.io used for?](https://www.g2.com/discussions/what-is-verloop-io-used-for) ### 18. [Chekkit](https://www.g2.com/products/chekkit/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 153 **Product Description:** Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one solution for Review Management, Business Text Messaging, Textchat, Centralized Inbox, Textable Landline, Customer Surveys, Competitive Benchmarking, and more! This integrated approach simplifies customer interactions, enhances business operations, and drives growth. ### What Do G2 Reviewers Say About Chekkit? *AI-generated summary from verified user reviews* **Pros:** - Users value the **AI integration** of Chekkit, enhancing their websites with innovative chatbot features uncommon in their industry. - Users value the **innovative chatbot integration** of Chekkit, enhancing their website's functionality beyond industry norms. - Users value the **unique chatbot integration** of Chekkit, enhancing their website’s customer interaction beyond industry norms. - Users value the **integration capabilities** of Chekkit, allowing for unique features like chatbots on their websites. **Cons:** - Users find the **limited response options** of Chekkit frustrating, as communication is confined to text only. - Users find the **limited response options** in Chekkit's chat functionality restrictive and frustrating when communicating with guests. - Users find the **limited response options** frustrating, as communication with guests is restricted to text only. - Users find the **poor chat functionality** limiting as interactions are restricted to text only. #### What Are Recent G2 Reviews of Chekkit? **"[Innovative Chatbot Integration Sets Us Apart](https://www.g2.com/survey_responses/chekkit-review-12086041)"** **Rating:** 4.0/5.0 stars *— Daryn M.* [Read full review](https://www.g2.com/survey_responses/chekkit-review-12086041) --- **"[Excellent review software](https://www.g2.com/survey_responses/chekkit-review-9534532)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/chekkit-review-9534532) --- #### What Are G2 Users Discussing About Chekkit? - [What is Chekkit used for?](https://www.g2.com/discussions/what-is-chekkit-used-for) ### 19. [Chatra](https://www.g2.com/products/chatra/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 31 **Product Description:** Chatra is a comprehensive live chat and chatbot platform designed to enhance customer engagement and drive sales for businesses of all sizes. By integrating real-time communication tools with intelligent automation, Chatra enables companies to interact proactively with website visitors, address inquiries promptly, and guide potential customers through the purchasing process. Its user-friendly interface and robust feature set make it an invaluable asset for improving customer support and increasing conversion rates. Key Features and Functionality: - Live Chat: Facilitates real-time conversations between businesses and website visitors, allowing for immediate assistance and personalized support. - Chatbots: Automates routine tasks and responses, providing 24/7 support and capturing leads even when live agents are unavailable. - Cart Saver: Identifies visitors who have items in their shopping carts and enables proactive engagement to reduce cart abandonment rates. - Shared Inbox: Consolidates messages from various channels, including email and social media, into a single interface for streamlined communication management. - Visitor Insights: Offers real-time data on website visitors, including their location, browsing behavior, and shopping cart contents, empowering businesses to tailor their interactions effectively. - Multi-Platform Support: Provides desktop applications for Windows and Mac, as well as mobile apps for iOS and Android, ensuring seamless communication across devices. Primary Value and Solutions Provided: Chatra addresses the critical need for businesses to engage with customers promptly and effectively in the digital landscape. By offering a suite of tools that combine live chat, automation, and visitor analytics, Chatra helps businesses: - Boost Sales: Engage potential customers in real-time, answer their questions, and guide them through the purchasing process, leading to increased conversion rates. - Enhance Customer Support: Provide immediate assistance and resolve issues swiftly, resulting in higher customer satisfaction and loyalty. - Reduce Cart Abandonment: Proactively reach out to visitors who have abandoned their shopping carts, addressing concerns and encouraging them to complete their purchases. - Streamline Communication: Centralize messages from multiple channels, ensuring that no customer inquiry goes unnoticed and improving response times. - Gain Valuable Insights: Access detailed information about website visitors and their behavior, enabling businesses to make data-driven decisions and personalize their marketing strategies. By integrating Chatra into their operations, businesses can create meaningful connections with their customers, optimize their sales processes, and build a strong foundation for long-term success. ### What Do G2 Reviewers Say About Chatra? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly interface and comprehensive messaging features** of Chatra for efficient customer support. - Users value the **versatile messaging features** of Chatra, enhancing real-time communication and lead management effectively. - Users value the **user-friendly interface** of Chatra, facilitating seamless communication and effective customer support. - Users find Chatra's interface **user-friendly** , enabling seamless communication and efficient management of customer interactions. - Users find Chatra's **easy management** of messages and emails invaluable for effective customer support and lead conversion. **Cons:** - Users experienced initial **bugs** , including silent notifications, though they were resolved as time went on. #### What Are Recent G2 Reviews of Chatra? **"[Quick response with chatbot](https://www.g2.com/survey_responses/chatra-review-8213013)"** **Rating:** 4.0/5.0 stars *— Tony R.* [Read full review](https://www.g2.com/survey_responses/chatra-review-8213013) --- **"[Great fit for small businesses](https://www.g2.com/survey_responses/chatra-review-11745379)"** **Rating:** 5.0/5.0 stars *— Reema D.* [Read full review](https://www.g2.com/survey_responses/chatra-review-11745379) --- #### What Are G2 Users Discussing About Chatra? - [What does Chatra do?](https://www.g2.com/discussions/what-does-chatra-do) - [How do I disable Chatra?](https://www.g2.com/discussions/how-do-i-disable-chatra) - [Is Chatra good?](https://www.g2.com/discussions/is-chatra-good) ### 20. [Hiver](https://www.g2.com/products/hiver/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 **Product Description:** Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’s a refreshing alternative to legacy helpdesks: simple to adopt, yet powerful enough for the most complex needs. At Hiver’s core is a powerful AI engine - intelligent agents that automate the busy work across the entire support lifecycle. Key features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. Beyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand. ### What Do G2 Reviewers Say About Hiver? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Hiver, benefiting from its seamless Gmail integration and task assignment features. - Users value the **team collaboration** capabilities of Hiver, enhancing their efficiency and organization in communication. - Users value the **efficient email management** Hiver provides for remote teams, enhancing communication and task assignment. - Users appreciate the **efficient communication** facilitated by Hiver, significantly improving coordination within remote teams. - Users find Hiver enhances **team collaboration** , streamlining communication and improving efficiency in managing tasks and workflows. **Cons:** - Users experience **email issues** like glitches, slow loading, and difficulties in managing conversation threads effectively. - Users find **missing features** in Hiver's Lite plan limiting, especially for small businesses with budget constraints. - Users feel Hiver has **limited features** that restrict usability, complicating tasks and hindering overall efficiency. - Users experience **slow loading times** with Hiver, especially under high email volume, causing interruptions in workflow. - Users report **bug issues** with Hiver, experiencing glitches that disrupt their daily operations and functionality. #### What Are Recent G2 Reviews of Hiver? **"[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-review-12082024)"** **Rating:** 5.0/5.0 stars *— Ronak S.* [Read full review](https://www.g2.com/survey_responses/hiver-review-12082024) --- **"[Efficient Inbox Management with Stellar Free Features](https://www.g2.com/survey_responses/hiver-review-11024153)"** **Rating:** 5.0/5.0 stars *— Nadia S.* [Read full review](https://www.g2.com/survey_responses/hiver-review-11024153) --- ### 21. [Salesmsg](https://www.g2.com/products/salesmsg/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 375 **Product Description:** Salesmsg is the ultimate tool for communicating with your customers, clients, and team in real-time. Whether it’s sending texts or making calls, it’s all about staying connected, fast, and professional without the hassle. Here’s the deal Salesmsg lets you handle conversations through text and calls seamlessly. Need to remind a customer about their appointment? Done. Want to send a quick follow-up after a meeting? Easy. Running a marketing campaign? It’s perfect for that too. Who’s this for? Anyone from small businesses to big teams who value their time and want to stay on top of customer engagement. Think hair salons, real estate agents, coaches, or even a customer support team that wants to feel human, not robotic. Why it works: • Automation that feels personal: Schedule texts or send bulk messages, but make it look like you typed them yourself. • Smart call handling: Forward calls to the right person so nothing slips through the cracks. • Know what’s working: Built-in analytics let you track and tweak your communication game. The result? You’re faster, more organized, and always reachable. Customers feel valued, your team saves time, and you can scale your communication as you grow without losing the personal touch. At its core, Salesmsg is about making communication simple, effective, and human—because that’s how you build real relationships in business. ### What Do G2 Reviewers Say About Salesmsg? *AI-generated summary from verified user reviews* **Pros:** - Users find Salesmsg to be **easy to use** , making communication seamless and intuitive for all involved. - Users highlight the **easy communication** of Salesmsg, enhancing patient interaction without disruption and streamlining information access. - Users value the **easy integration** with HubSpot, enhancing communication efficiency and workflow automation for SMS follow-ups. - Users love the **seamless integration with HubSpot** , allowing efficient mass messaging and lead organization with automation. - Users appreciate the **responsive and knowledgeable customer support** of Salesmsg, enhancing their experience and efficiency. **Cons:** - Users desire **missing features** like dark mode and large image uploads to enhance their Salesmsg experience. - Users face **messaging issues** , including delivery problems and limitations on SMS sending, affecting overall usability. - Users face **sending issues** with Salesmsg, including blank panels and difficulties tracking message success and responses. - Users experience **SMS issues** , particularly with delivery delays and unexpected calls during outgoing texts. - Users note the **slow loading** of the mobile app hinders usability, often preferring the desktop version instead. #### What Are Recent G2 Reviews of Salesmsg? **"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) --- **"[User-Friendly, Boosts Communication Efforts](https://www.g2.com/survey_responses/salesmsg-review-12639802)"** **Rating:** 5.0/5.0 stars *— Virginia M.* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12639802) --- #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### 22. [Consolto](https://www.g2.com/products/consolto/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 67 **Product Description:** Consolto’s hope is that with their SMB-focused conferencing solution, anyone can offer high impact, one-on-one digital services that are on par and even exceed those provided by larger organizations. The Problem According to Consolto.com, right now setting up a videochat with a client can be somewhat of an awkward process with current solutions like Zoom, Skype or Google Hangouts which were not built for business to client scenarios. They require either: Some sort of client installation -- bummer. Username/Password credentials -- where is that darn password? Sending a link or an email to connect with prospective clients -- tedious. Adding to contacts -- privacy anyone? Little to no backoffice capabilities. How’s one supposed to get any business done? Another important aspect that is poorly addressed by these solutions is their ability to manage the sessions. For example, Zoom does not save texts from chats, so important notes and insights written during sessions are lost. These types of solutions make it difficult to manage sales or consultation sessions. Consolto sees their solution as a VCRM -- a Videochat-based Customer Relationship Management platform that was designed to enhance business interactions. It enables anonymous, contactless (without exchanging contact details), frictionless (no downloads, no credentials) real-time communication via video. Their product is available either as a website widget or a direct link enabled through a Personal Page. Fully optimized for the needs of SMBs and freelancers, Consolto’s easy to install solution (just one line of code) deploys an impressive roster of high impact functionality that simplifies the management of videochat business interactions. These functionalities include meeting scheduling, in-app invoicing and payments, memos, session transcription (coming soon), CRM-like followup notifications, client analytics and persistent messaging, to name just a few. ### What Do G2 Reviewers Say About Consolto? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Consolto, appreciating its straightforward setup and intuitive interface. - Users highlight the **easy setup** of Consolto, allowing quick integration and intuitive use for effective communication. - Users value the **easy integrations** of Consolto, effortlessly connecting tools like Zoom, Calendly, and CRM for seamless communication. - Users value the **easy integration** of Consolto, allowing seamless setup and functionality on their websites. - Users praise Consolto for its **intuitive design** , making customer interactions seamless and effective across various platforms. **Cons:** - Users desire **more integration options** for Consolto, highlighting the limitations of current integration capabilities. #### What Are Recent G2 Reviews of Consolto? **"[Seamless Communication Made Effortless with Consolto](https://www.g2.com/survey_responses/consolto-review-12042549)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/consolto-review-12042549) --- **"[All-in-One Solution with Outstanding Support and Seamless Integration](https://www.g2.com/survey_responses/consolto-review-11957681)"** **Rating:** 5.0/5.0 stars *— Ajit S.* [Read full review](https://www.g2.com/survey_responses/consolto-review-11957681) --- #### What Are G2 Users Discussing About Consolto? - [What is Consolto used for?](https://www.g2.com/discussions/what-is-consolto-used-for) ### 23. [Glassix](https://www.g2.com/products/glassix/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 197 **Product Description:** Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe. ### What Do G2 Reviewers Say About Glassix? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of understanding** of Glassix, finding it simple and straightforward without overwhelming data. - Users value the **ease of use** of Glassix, finding it simple and straightforward without unnecessary complexities. - Users find Glassix to be **intuitive** , making it simple and easy to understand without overwhelming them with data. - Users find Glassix to be **simple and easy to understand** , avoiding complexity in data presentation. - Users appreciate the **simple and easy-to-understand interface** of Glassix, making data management straightforward. **Cons:** - Users find a **lack of integrations** in Glassix, limiting its overall functionality and usability within their systems. - Users note the **limited features** of Glassix, expressing a desire for a more comprehensive program. - Users feel that Glassix lacks **essential features** , making it feel incomplete and limiting its effectiveness. #### What Are Recent G2 Reviews of Glassix? **"[We get more done with Glassix AI](https://www.g2.com/survey_responses/glassix-review-9744629)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/glassix-review-9744629) --- **"[Restructuring School Communication](https://www.g2.com/survey_responses/glassix-review-9468016)"** **Rating:** 5.0/5.0 stars *— Reem O.* [Read full review](https://www.g2.com/survey_responses/glassix-review-9468016) --- ### 24. [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 236 **Product Description:** Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform. ### What Do G2 Reviewers Say About Zoho SalesIQ? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive and easy-to-use features** of Zoho SalesIQ, enhancing real-time engagement and support. - Users love the **ease of use** of Zoho SalesIQ, enhancing real-time engagement and boosting customer support efficiency. - Users appreciate the **ease of use and real-time engagement** in Zoho SalesIQ, enhancing customer support and conversions. - Users appreciate the **seamless integrations** of Zoho SalesIQ, enhancing collaboration and expanding functionality within the Zoho ecosystem. - Users appreciate the **superb customer support** of Zoho SalesIQ, facilitating real-time issue resolution and enhancing user experience. **Cons:** - Users find the **learning curve steep** , overwhelmed by extensive customization and complex setup required for Zoho SalesIQ. - Users find Zoho SalesIQ to have **complex integrations** , making it challenging and costly to implement effectively. - Users face issues with **excessive notifications** , including delays and double alerts, impacting their experience on Zoho SalesIQ. - Users feel that **customization options are sometimes limited** , impacting ease of use and overall user experience. - Users experience **notification delays** on the Android app, occasionally receiving double notifications, impacting their overall experience. #### What Are Recent G2 Reviews of Zoho SalesIQ? **"[Zobot Makes Customization and Lead Qualification Effortless](https://www.g2.com/survey_responses/zoho-salesiq-review-12630837)"** **Rating:** 5.0/5.0 stars *— MANISH K.* [Read full review](https://www.g2.com/survey_responses/zoho-salesiq-review-12630837) --- **"[Real-Time Visitor Tracking and CRM Integration On-the-Go](https://www.g2.com/survey_responses/zoho-salesiq-review-12096763)"** **Rating:** 4.5/5.0 stars *— Nayeem M.* [Read full review](https://www.g2.com/survey_responses/zoho-salesiq-review-12096763) --- ### 25. [Watermelon](https://www.g2.com/products/watermelon/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 91 **Product Description:** Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey. ### What Do G2 Reviewers Say About Watermelon? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **helpful support** from Watermelon, enhancing their experience with responsive assistance and valuable resources. - Users appreciate the **excellent customer support** of Watermelon, highlighting quick responses and helpful assistance from the team. - Users value the **easy-to-use interface** of Watermelon, facilitating quick management and effective implementation of AI agents. - Users praise the **intelligent AI-driven chatbots** of Watermelon for enhancing service and providing prompt support. - Users love the **24/7 functionality of the AI agent** , which enhances service and saves time for potential customers. **Cons:** - Users experience a significant **learning curve** with Watermelon, requiring time and effort to configure the chatbot effectively. - Users experience a **learning curve** with Watermelon’s AI, requiring time for optimal setup and consistent performance. - Users experience a **steep learning curve** initially, requiring time and effort to effectively configure the chatbot. - Users notice the **limited features** of Watermelon, but upcoming updates may enhance its functionality. - Users note the **lack of features** in Watermelon, expressing a desire for improved insights and functionality. #### What Are Recent G2 Reviews of Watermelon? **"[Our Watermelon agent saves us lots of time](https://www.g2.com/survey_responses/watermelon-review-11767520)"** **Rating:** 5.0/5.0 stars *— Henriëtte B.* [Read full review](https://www.g2.com/survey_responses/watermelon-review-11767520) --- **"[Super happy with our 24/7 AI colleague that really brings us new customers and insights](https://www.g2.com/survey_responses/watermelon-review-11719892)"** **Rating:** 5.0/5.0 stars *— Marloes v.* [Read full review](https://www.g2.com/survey_responses/watermelon-review-11719892) --- #### What Are G2 Users Discussing About Watermelon? - [What is Watermelon used for?](https://www.g2.com/discussions/what-is-watermelon-used-for) ## What Is Live Chat Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Live Chat Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Chatbots Software](https://www.g2.com/categories/chatbots) --- ## How Do You Choose the Right Live Chat Software? ### What You Should Know About Live Chat Software ### What is Live Chat Software? Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation.  Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible. Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer. #### What Types of Live Chat Software Exist? **Text only solutions** Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation. **Voice or video solutions** Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text. ### What are the Common Features of Live Chat Software? Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software: **Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance. **Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads. **Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up. **Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers. **Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work. **Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company. **Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences. Many live chat software solutions will also offer the following features: - [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging) - [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development) - [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base) - [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails) - [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Benefits of Live Chat Software? Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons: **Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience. **Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries. **Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations. **Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale. ### Who Uses Live Chat Software? Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents. **Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software. **Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record. #### Software Related to Live Chat Software Related solutions that can be used together with live chat tools include: [Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool. [Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums. [Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform. [Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. ### Challenges with Live Chat Software Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise. **Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once.  **Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions. **Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers. ### Which Companies Should Buy Live Chat Software? Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat. **E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase. **Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered. ### How to Buy Live Chat Software #### Requirements Gathering (RFI/RFP) for Live Chat Software Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider. First, buyers must evaluate the need for live chat software, and ask the following questions: - Who will be using the product most often? - How many users (or seats) do we need?  - Will it be used for customer service or technical support?  - Will the sales team use it for lead generation or guiding customers on their buying journey? At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk. #### Compare Live Chat Software Products **Create a long list** Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers. **Create a short list** After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features. **Conduct demos** Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch. #### Selection of Live Chat Software **Choose a selection team** The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents. **Negotiation** Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans. **Final decision** Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives. ### Live Chat Software Trends **Screen sharing** Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent. **Automation** Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads.