What do you like best?
We like that the system is very easy to use. Very intuitive, and requires minimal training.
Reports are great, although sometimes limited.
We like the offline mode. This has improved a lot since the first time we used it.
We like the Breadcrumb Live app, gives us info we need to run the restaurant easier.
System reliability has been getting a lot better.
What do you dislike?
We don't like the poor customer service we get from the company.
We have opened cases and we get no response at all, we have to call and check on the status of the cases and they haven't been reviewed by the account manager or support people.
We don't like the lack of hardware options and functions. We need more swipers, more mounts, etc... that we can choose from.
We need more flexible reporting.
Updates with functionality changes take forever or never come.
Recommendations to others considering the product
this is the first time we have been asked to give feedback about the product.
You need to contact people from small business that are willing to help you to make this product better.
When I read the "cases" you post online, it is always from a NYC or San Fransisco restaurant. reach out to other markets. Please.
What business problems are you solving with the product? What benefits have you realized?
We solved, for now, having a POS system that is affordable. We fixed payroll issues. We fixed inventory issues. We just need more integrations with different partners (online orders, gift cards, accounting, etc...)
For now it works and has solved many issues for us.