
I like that it’s digital because it removes a lot of paperwork. Signing books could easily get lost, and paper inspections were often damaged and required a lot of administration to keep everything organised. With breadcrumb, this has now been resolved. I feel that using a digital system looks more professional to clients and is definitely the future of construction. The support we have received from Dave and the use of the system has been fantastic. He has helped us implement new features faster and always responds very quickly! Usually the same day! For tech support I can't fault it and makes it extremely good value when you add in the customer service. Review collected by and hosted on G2.com.
I wish Breadcrumb had a documents section under each project. This would allow me to click on a project and see all the inspections, audits, and permits in one place. At the moment, I can still access them, but they are all bundled together. You can resolve this somewhat using filters, but having them organised under each individual project would be much easier to navigate.
The forms themselves are very good, but it would be better if you could edit questions directly within the form. Currently, if I make a mistake, I have to exit the form and go into the questions section to correct it. When you have many similar questions or a large number of them, this can be difficult to navigate.
Finally, automations within forms could be improved by allowing them to be set as a default rule. For example, if I have 20 questions in a form and want a function such as “if the answer is no, add more information,” I currently have to set this up for each question individually rather than applying one automation across the form.
These improvements would make the system even more efficient and user-friendly. Review collected by and hosted on G2.com.