![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

Mid-Market (51-1000 emp.)

8/1/2026

"Intuitive Tool with Exceptional Support"

4.5/5

What do you like best about Braze?

I primarily use Braze to check if our customers are subscribed to the correct communications, and I can manually opt in a customer to a particular communication. It's a really useful tool for a quick reference to instill confidence that the customer has received what they want, when they want it. I find Braze's navigability and format to be intuitive, which makes it easy to use. The support I have received from Braze is second to none, especially when dealing with issues related to Microsoft limiting our throttling. Their advice and support were excellent. Review collected by and hosted on G2.com.

What do you dislike about Braze?

I find that more information on why a user's email has become 'invalid' would be helpful. We sometimes see notes that a customer's communication has 'soft bounced' or has become 'invalid' without real context as to how this may have happened or how to address it. Review collected by and hosted on G2.com.

What problems is Braze solving and how is that benefiting you?

I use Braze to check customer communication preferences and ensure messages are received. It helps me identify multiple aliases for a customer and track communications efficiently. It's a really useful tool for confidence in customer interactions. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: Seller invite

See what 1666 reviewers think of Braze

4.5 out of 5 · Verified reviews from real users

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