Ease of selecting the assessments. Ability to send to multiple Cándida at sane time Review collected by and hosted on G2.com.

Result at times are hard to find; inability to source Review collected by and hosted on G2.com.

I like how you can track candidates, create folders, and send communications through the system. Review collected by and hosted on G2.com.

When I toggle between our two different sites - FC and PW - I have to completely shut down my internet browser and restart it. Review collected by and hosted on G2.com.

its an IBM product; being an IBM product there is the possibility of better investment Review collected by and hosted on G2.com.

its hard to use and it is also an IBM product--IBM products do not talk to each other. Review collected by and hosted on G2.com.

"Configurability."

Every vendor on the market likes to suggest that their product can be configured as much or as little as a client wants, but there are no other products on the market that offer the degree of pre- and post-implementation that BrassRing does. Through the deployment of user-generated objects like candidate forms, workflows, and automated rules I can use the BrassRing system to build a self-contained Executive Recruitment practice in a system that is otherwise configured to process 10,000+ hires in a year.

Others have mentioned the strength of the communication templates; the combination of blurbs, automated messages, templates, and some targeted user training provides a greater degree of flexibility for rapid, responsive and effective communication than most solutions as well. While social media integration is poor and the application process desperately needs work, it is a mistake for organizations to confuse application experience with CANDIDATE experience. A candidate wants to be heard, know that their application has been reviewed, and get timely and honest feedback; the communication tools therein are excellent for supporting the entire process.

That all being said, I should probably explain the title of this review. Yes, *I* can build an implementation that does all of these things, but not every organization has (or can afford) someone dedicated to designing, configuring, and maintaining advanced functionality in the system. The Workbench back-end platform is arcane to say the least, and requires dedicated resources that not every organization has. It is up to current or prospective IBM Kenexa clients to evaluate the extent of their investment, and the sort of return they require. If you run a large-scale recruitment process with many variations and complexities, an investment in time and effort can yield results that other systems cannot offer.

One last thing to note; BrassRing is one of the few ATS on the market that still supports a simple recruitment matrix for end-users (although you'll most likely need a power user to build it). This may seem like a small or trivial thing, but if you have a large recruitment staff with high volumes, this is a feature that you will want and need. Review collected by and hosted on G2.com.

For starters, IBM Kenexa BrassRing on Cloud is a terrible name for a business application.

Beyond that, as other commentators have noted, system performance can be sluggish at the best of times. This can be true of any SaaS application, but I have seen service degrade to the point where the system begins to fail. Similarly, I have at times struggled working within the Kenexa and later IBM support model, where a clear lack of resources have left me waiting for timely support or simply having to sit on my hands.

The biggest challenge that BrassRing presents however is that some of the technology is clearly dated; the application experience in particular is clunky, and not suited for social-media inclined users. Social Media integration within the back-end is limited too, although this is less of a concern for organizations engaged in professional recruitment. Review collected by and hosted on G2.com.

Kenexa (previously outstart) is easy to use when it comes to PowerPoint-esque development, especially for large groups of developers with a few people who know all of the ropes for when anything big comes up. It's laid out well and it can support large amounts of content, with multiple people looking at and editing the same courseware at the same time. It's online so easy to access.

The review capability is great as well, as it is all done online in the tool. Review collected by and hosted on G2.com.

Kenexa just needs to catch up with other programs that offer more flexibility and access. They seem to have JUST caught up with PowerPoint in terms of animations and interactions, and that tool is as old as time (I'm pretty sure, right?).

It takes a lot of effort to set up courseware and requires programmers and experts in the program. Even layouts, despite adding visual tools, aren't easy to figure out. While development is easier once it's in progress, it's not easy to start.

Kenexa also needs to work out a lot of kinks, in both development and in exports. They have a few too many bugs/limits. For example, you can't copy and paste from word else hidden html code ruins exports and causes crashing. They need to start looking at xAPI tracking as well, since it's the future. Review collected by and hosted on G2.com.

Kenexa/Brassring fills the applicant tracking space with more tools than you can shake a stick at. It would appear to be robust and can do all things for all clients. Review collected by and hosted on G2.com.

Where to begin. There are so many things to dislike. Let's start with the customer service. It is simply awful. My poor account rep was stuck in a lose/lose situation. He had to marshal internal resources to help with many of my problems...and he didn't have the authority to do it. So, as a customer it took forever to get simple things done. He was also saddled with so many clients he was put in a position where he was slow to respond. I can't think of a worse support model. Kenexa is generally disorganized. Poor communication at all levels is the norm.

The technology is cutting edge 1998. Unfortunately we are living in 2015. Kenexa Workbench is a joke. It was designed for Kenexa people only so it is all put together haphazardly. It is difficult to use. Some functionality is held with the Kenexa rep to do so you can do 90% of a set up, but you need Kenexa to do the other 10%. Nothing is simple. It requires multiple steps to do something as simple as add a value to an existing drop down list. The whole admin function needs to be blown up and started over. The product itself is adequate. Recruiters struggle to use the tool. It should be easy to find and disposition candidates. Yes they can do it, but it is difficult to do so compared to many, many other ATS systems out in the world.

The onboarding product 2xO should be pulled from the market. It is a horrid piece of software slop no one cares about (not even Kenexa). It is by far one of the worst pieces of technology on the market today. If the leadership at Kenexa had souls they would immediately decommission this worthless piece of crap, apologize for allowing this stain to exist in their company and return every penny of the customer's money.

It took four months to do the initial mapping and configuration for 2xO. It took ONE YEAR from that point to "go live." Out implementation person quit Kenexa because of this. No one is happy with the result. It is slow, awkward, clumsy, counter-intuitive to use. It is the only piece of software where it is actually faster to have the new employee fill out paper than it is to use this stinky piece of software. If you get stuck with this piece of crap, you have just been told by your organization that they HATE you and you should find another job soon. They have set you up to fail and will blame and fire you over this. I would only wish my enemies the task of implementing 2xO. Review collected by and hosted on G2.com.

Utilizing Kenexa Brassring (now IBM) as our ATS at SHC - the best feature is the communication email template we can send over to multiple candidates with one click! Easy way to stay in touch with our candidate pool and coordinate phone screens in a more efficent manner. Review collected by and hosted on G2.com.

Our posting feature sometimes has issues. I'm not sure if it is a Kenexa problem or due to server error. Review collected by and hosted on G2.com.

Kenexa is a versatile applicant tracking system that allows global candidate flow tracking without sacrificing regional autonomy. We have been able to customize the system to fit my company's needs. Review collected by and hosted on G2.com.

It seems that recently our customer service has declined over the past few years. Our designated Kenexa consultants are less helpful in creating results based solutions to fit our needs. Review collected by and hosted on G2.com.

I like the split screen dashboard. It makes for easy multitasking (working while phone screening). I also like how the tool seems proactive. Ie if you choose phone screen a reusme and phone screen for pops up. Review collected by and hosted on G2.com.

Its a little clunky...like all ATSs'. Lots of clicks, lots of pop up screens, waiting, loading. But the end result is always seamless. Review collected by and hosted on G2.com.

It allow you to track the progress of a potential candidate from start to finish.You can track communications to each candidate to see when you email or last contact the candidate. You can pull resumes from different sources by using keyword searches for the type of employees you are looking to hire Review collected by and hosted on G2.com.

I found the system unnecessarily complex. I thought there was too much inconsistency in this system. I found the system very cumbersome to use. Review collected by and hosted on G2.com.